Every review we hold for the Cumberland office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Govresh · 26 May 2024
Agent replied · 23 October 2024
Good afternoon Govresh Parker.
We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
★★★★★ 5/5
TrustpilotEverything from start to finish was…
Everything from start to finish was kind, helpful and professional. Mr Calum Parker, manager, was exceptional, took time to come and visit me at all times in my own home.
Julia · 14 September 2026
★★★★★ 5/5
TrustpilotEllie and staffs from Your move are…
Ellie and staffs from Your move are very supportive and patient. Especially Ellie, she is such an expert in her career.
Eva · 9 November 2025
★★★★★ 5/5
GoogleHelen is amazing and our move would be impossible without her help and support throughout the whole process. Much appreciated! Thank you very much!
Magdalena · 24 August 2024
Agent replied · 23 October 2024
Magdalena, sincere thanks for your kind words. Your feedback is very important to us and gratefully received. Liz Bolger - Director.
★★★★★ 5/5
GoogleHelen was fantastic!
Helped me with any questions I had and made it as smoothly as possible.
Highly recommend !
Jodie · 19 October 2024
Agent replied · 23 October 2024
Thank you Jodie, sending best wishes from Helen and the Your Move team.
★★★★★ 5/5
TrustpilotQuick fast to get lots of viewings on…
Quick fast to get lots of viewings on my bunglow. Helpful when you speak to the your move agent on the phone or at their office.
Mr · 21 September 2026
★★★★★ 5/5
TrustpilotBoth Victoria & Lauren have been…
Both Victoria & Lauren have been fantastic throughout the sale of my late mum& dad's house. They have both kept us up to date with everything regarding the sale process & viewing process. I would highly reccomend Your Move to anyone looking to sell or buy
Scott · 4 May 2026
★★★★★ 5/5
GoogleI cannot recommend YourMove in Carlisle highly enough. Nikki has been a huge help over a period of several months, assisting in getting my property ready for sale and then attracting and agreeing a sale in less than 10 days from it going on the market. The whole team at the Carlisle office are superb to deal with, always friendly, polite, helpful and efficient. Thank you for all your help!
Richard · 24 October 2023
★★★★★ 1/5
TrustpilotBeware! They don’t care! Sadly found this company to be highly…
Sadly found this company to be highly disingenuous. No issue with my credit check no issue with my income, paid my holding deposit. Thought the room was secure. Hear nothing for over a week plan to move, suddenly called with zero explanation and told the landlord ‘just wanted to go with someone else’. Later discovered many individuals had given a holding deposit for the same property! Fair enough but be transparent about that. I have since gone with another local company and sailed through with them being open, upfront and genuinely caring towards their clientele. Also they advertised a room with All Bills Included- went and saw the property and there was a separate meter in the room where you are charged an extortionate rate for electricity! This has been a terrible experience for me as a first time renter, the worker I dealt with talked a convincing talk to get me to part with my money! Beware they just don’t care 😫
First · 21 June 2025
★★★★★ 5/5
TrustpilotMove to Scotland
We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!
Maisey · 14 May 2026
★★★★★ 5/5
TrustpilotGreat Service from Your Move Andrew Nicholson
We were really pleased with the way Your Move Andrew Nicholson handled the sale of one of our rental properties recently. They were helpful, efficient and courteous throughout.
Jim · 24 December 2025
Agent replied · 22 January 2026
We're happy to hear that we provided helpful, efficient, and courteous service during the sale of your rental property. It's great to know you felt it was good value and you had a really good outcome.
Regards,
Your Move
★★★★★ 5/5
GoogleMe and my partner had been trying to find somewhere to rent for months after getting knocked back, your move Carlisle went out of their way to make our dreams come true. Helen helped us through everything and was so supportive throughout the whole process. They were attentive, professional and responsive to calls, emails and meetings. Helen was so lovely and went out of her way to get us in our dream house. Even now we’ve moved in, she is still there to help/answer any queries we have. I couldn’t fault your move Carlisle at all. Definitely recommend going to your move Carlisle for any property queries.PositiveResponsiveness, Quality, Professionalism
Rachel · 24 October 2022
★★★★★ 5/5
GoogleExcellent service!
I chose Your Move Carlisle to market my house and they have been excellent.
The staff are so lovely and have made what could have been a stressful transaction, very easy! They were always at the other end of the phone and went well over their role as an agent.
More specifically, Helen has been the most amazing person! I dealt with Helen throughout the sale and she was so helpful! She is insightful and just the most bubbliest person.
My house was given a very fair valuation and on the market a couple of weeks before I accepted an offer.
Wouldn’t go elsewhere!
Thanks everyone at Your Move CarlislePositiveResponsiveness, Quality, Professionalism
Ryan · 24 October 2022
★★★★★ 5/5
GoogleAmazing service there every step off way helping with all that I needed to Helen is amazing
Patrick · 16 October 2024
Agent replied · 23 October 2024
Thank you for your feedback Patrick, very much appreciated. We would all like to wish you continued happiness in your home.
Liz Bolger - Director.
★★★★★ 5/5
GoogleThinking of buying a property, I'd recommend Yourmove and would give them a 6th star. Alex Hoodless and Helen Rudd are just too wonderful beyond words. I'd recommend both of them any time and EVERYTIME.
Valentine · 24 October 2023
Agent replied · 23 October 2024
Valentine, sincere thanks for your feedback, very much appreciated.
★★★★★ 5/5
GoogleHuge thank you to Rachel for guiding us through the process of buying our first home. Although the sale did fall through (through no fault of the estate agents), Rachel still made sure to keep in touch with us and sent us other properties we may be interested in, and sent her congratulations when we found a property via a dofferent agent. Thank you for being so kind and understanding of our circumstances.
Would definitely use Your Move again.
Bethany · 24 October 2022
★★★★★ 5/5
TrustpilotThis is the 2nd house Your Move has…
This is the 2nd house Your Move has sold of mine and this sale was even better than the last Nathan again brilliant with his advertising I:e & write up on the house.
Chris · 19 October 2025
Agent replied · 22 October 2025
We're happy to hear you came back! Thank you for recommending our Nuneaton branch.
Regards,
Your Move
★★★★★ 5/5
TrustpilotFrom day one all the relevant…
From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.
Mr · 7 May 2026
★★★★★ 5/5
GoogleA very friendly team who are always willing to help. During the house purchase process I was advised about everything I needed to know and the best people were lined up all along the way to make the process as simple as possible. Having Embrace Financial Services available in the Carlisle Office greatly aided the mortgage application process. Throughout the rest of the journey I was kept informed and given the opportunity to raise any queries. Overall, it was a great experience, making what would otherwise have been a daunting process much more manageable. Thank you! I'd highly recommend Your Move Carlisle.
Joshua · 28 November 2023
Agent replied · 23 October 2024
Thank you very much for your recommendation of our services, it is lovely know that we have been able to provide you with peace of mind throughout your purchase. Wishing you happiness in your new home.
★★★★★ 5/5
GoogleThe team at Carlisle are fantastic - no question left unanswered. Very thorough questioning to ensure we are not only looking at the right property, but able to advise on others coming to market. Special thanks to Adele & Helen.
Tasha · 11 January 2025
★★★★★ 5/5
GoogleMy wife and I would like to pass on a big thank you to Rachel, Helen and all the sales team at Your Move. Such a professional, conscientious, efficient and friendly Team. Sold our house in three weeks! From start to finish they made the whole process stress free and treated us as valued customers. Fantastic service
Barrie · 24 October 2020
Agent replied · 23 October 2024
Thank you for the wonderful review, we are very pleased that we were able to make your move as stress free as possible. Think about us whilst you are enjoying the lovely views from your new home.
★★★★★ 5/5
TrustpilotSuccessful sale of my dads houseGuy was great from the onset of the…
Guy was great from the onset of the selling of my dads house
Helen · 9 November 2025
★★★★★ 5/5
TrustpilotSuperb
I had a wonderful experience with Your Move Midsomer Norton, especially with Dawn, who was absolutely welcoming and professional from the very first moment we met. On the day of my visit, she had prepared the flat beautifully, it was spotless, well-presented, and instantly felt like home. I truly fell in love with the place at first sight!
MZJ · 8 November 2025
★★★★★ 5/5
GoogleJess at Your Move, Carlisle Branch, helped me find a great rental property.
She is very helpful, efficient and always available to help with queries.
A pleasure to deal with 😁 …
Jen · 17 September 2025
Agent replied · 22 September 2025
Jen
Thank you for your kind words and for your positive feedback.
Sincere regards
Liz Bolger
Director
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