Your Move Carlisle reviews in Cumberland

★★★★★ 4/5

Trustpilot

As a buyer

As a buyer, the service I received so far has been very good. Questions have been answered to my satisfaction. Assistance with finding a surveyor was very helpful. Overall, whichever member of staff took my call, they were able to provide a satisfactory response to my enquiry. I'm looking forward to a smooth completion.

Monica · 22 September 2026

★★★★★ 5/5

Trustpilot

Fantastic communication and very helpful

Fantastic communication, whether that was face-to-face or over the telephone. Sheree was the lady I spoke to on the phone, and it was Hilary who met us at the property for the first viewing, lovely people. Thanks

Vicki · 24 September 2026

★★★★★ 5/5

Trustpilot

The team in Glenrothes made it easy by…

The team in Glenrothes made it easy by guiding me step by step they were very helpful and fast to make sure i get the right information required and have it submitted .I am a happy tenant thank you guys keep up the good work .0110

MR · 20 October 2025

★★★★★ 1/5

Trustpilot

Very disappointing experience with Your…

Very disappointing experience with Your Move Darwen. Unfortunately, I would not recommend their services. From the initial onboarding, there was a lack of transparency regarding fees. At no point was it clearly explained to us that exiting the management agreement would cost one month's rent plus VAT, which came as a very unpleasant surprise. Communication throughout was poor. We constantly had to chase emails for updates, and whenever we tried calling the office, there rarely seemed to be anyone available to help. Even after terminating our agreement and settling all outstanding fees, their credit control department continued contacting our tenant requesting rental payments, despite us now managing the property directly and the tenant having already paid us. This highlights a clear lack of communication between their internal departments. Overall, the experience was frustrating from start to finish. For the fees charged, I would expect far better communication, transparency and professionalism. Unfortunately, I would not use Your Move Darwen again or recommend them to other landlords.

Mol · 8 October 2026

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 5/5

Trustpilot

Ellie and the team at The Forum north…

Ellie and the team at The Forum north Hykeham were fantastic from start to finish. They were really helpful and can’t fault their service especially Ellie who let us view the property on a Friday tea time after her work day had finished. Huge thanks x

Mark · 10 October 2025

★★★★★ 5/5

Google

we would highly recommend Helen and the whole team to sell your house , they are very professional and nothing was a problem , even the stumbling block at the 11th hour was sorted and dealt with. Always at the end of the phone or if you popped in they were very helpful. Thankyou ladies you made a very difficult time so much easier . Kindest regards Liz Joanne and Judith

Liz · 10 December 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THE BROMSGROVE BRANCH

DO NOT USE THE BROMSGROVE BRANCH Initially everything was ok, sales pitch as to be expected, expensive compared to other estate agents. Everything then went quiet until my buyers started pushing for move. I felt they were acting on their behalf rather than mine, after all I was paying the bill. They push you to use their conveyancing services, Convey Law, this was my mistake along with others I have now found out. The promise you a competitive quote but this soon becomes loaded with extras that you don't agree to. If I ever move again I will go elsewhere.

MR · 22 September 2026

★★★★★ 1/5

Trustpilot

Buyer beware

Buyer beware! We had a negative experience with YourMove Broadstairs, after a drawn out 6 month process to purchase a property on Beacon Road the vendors pulled out on the day of exchange- we later found out this wasn't the first time they had cancelled a sale at the last minute.

Lorna · 2 September 2026

★★★★★ 5/5

Google

We are currently in the last week before completion on purchasing our 1st home!! From the very begining Your Move have been fantastic, the office staff have been helpful and prompt when answering queries making the process easier for first time buyers!! Although the person we would like to thank the most is Ann who showed us the property on numerous occasions. Ann was kind, patient and even gave us some decorating ideas. Ann made the viewing process smooth and nothing was to much and if we had questions she didn't have the answer to she found out for us. Ann is an absolute credit to Your Move. We will definitely be recommending Your Move to others.

Amy · 25 June 2024

★★★★★ 5/5

Google

This was our first time renting and I couldn’t fault the Lettings team. Rachel and Jess were incredibly helpful throughout the whole process, from finding a house to rent, right through to getting moved in. They made everything straightforward and stress-free. Would definitely recommend using YourMove Carlisle!

Grace · 23 August 2025

★★★★★ 1/5

Trustpilot

They will scam you out of your deposit

They tried to scam me out of my deposit. I was told that the landlord was uncontactable and that I couldn’t have my deposit back until he approved it and that he had 90 days to respond. When I finally got the number of the deposit holding company (after weeks of calling and asking for it) they told me that if I had waited 90 days, they would have released the deposit to the landlord and I would have had to go to court to get it back. I was lied to by multiple employees of your move, they refused multiple times to give me any information about the holding company, they were rude and dismissive throughout almost every exchange, they often promised to call me back about the deposit but never did.

May · 31 December 2025

★★★★★ 5/5

Trustpilot

Everyone was so helpful & friendly

Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner

Yvonne · 21 September 2026

★★★★★ 5/5

Trustpilot

Put my mind at ease.

Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!

Beth · 12 May 2026

★★★★★ 5/5

Google

I’d like to express my sincere thanks to Helen at Your Move estate agents in Carlisle. She has been absolutely brilliant throughout the sale of my property. Every time I’ve called for advice, she’s been incredibly helpful, supportive, and knowledgeable. Whether it was filling out forms or just answering my many questions, nothing was ever too much trouble. Helen is a real credit to the company, always polite, courteous, and professional. Her friendly and patient manner made what can be a stressful process feel much more manageable. Thank you so much, Helen!

Jorel · 20 July 2025

★★★★★ 5/5

Trustpilot

Recently bought a house with Whitton branch - excellent service

Recently bought a house with the Whitton branch. Both Alan and Anish were very professional and went above and beyond to assist with the purchase. What was impressive was how proactive they were, didn't wait for us to chase (were at times chasing us!). Would recommend them for both sales and purchases and if in the future we decide to sell a property, will seek them out

Edward · 17 November 2025

★★★★★ 5/5

Trustpilot

A fantastic service from the Your Move…

A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!

Veena · 10 September 2026

★★★★★ 5/5

Trustpilot

The manager & staff were amazing

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself

CustomerJennie · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent

I found Josh Wren at Your Move Newton Abbot to be helpful and professional throughout the sales process. I was impressed that Your Move also have someone that is responsible for progressing the sale after an offer has been agreed. Samantha Morse was thorough and proactive, and thanks to her the sale proceeded smoothly and quickly.I would definitely use Yourmove again.

UK · 19 December 2025

★★★★★ 5/5

Trustpilot

My Move was an Easy Move

Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.

Mr · 10 September 2026

★★★★★ 5/5

Google

I would like to share a wonderful experience I had with Your Move Carlisle brunch, they made the moving process very easy for my family. Special thank you to Lauren Robinson she was just a call away, guiding me throughout the process. I got a gift full of goodies when I was handed over the keys. It's the little things like that made it so special I would strongly recommend Your move any day anytime

Roseline · 26 April 2024

★★★★★ 5/5

Trustpilot

Excellent all round

Excellent all round. Spot on with valuation with likely price point to sell, very good solicitor associated, very very smooth. Good materials. From targeted marketing date to sale 1 x month to completion was 4 months end to end.

Mark · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process

Brooke · 14 September 2026

★★★★★ 5/5

Trustpilot

Easy to use , quick , straight forward

Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!

Fe · 22 September 2026