Trusted Agent profile · Cumberland
★★★★★
299 reviews across 2 platforms
31-33 Fisher Street, Carlisle, CA3 8RF, Cumberland, CA3 8RF
Your Move's office in Cumberland, at 31-33 Fisher Street, is rated 4.5 out of 5 across 299 reviews on two platforms, including 169 Google reviews rated 4.8.
Every review we hold for the Cumberland office, from every platform, shown as written. First names only.
2/5
TrustpilotYour move generally were ok but their…
Your move generally were ok but their conveyancing solicitors made me rip my hair out
We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please? Regards, Your Move
4/5
TrustpilotAmber Beherns
Amber Beherns , the veiwing agent was on time and well informed about the property and surroundings.
We're so glad to hear our team provided such a positive and informative experience for you. We appreciate your kind words! Regards, Your Move
5/5
GoogleCouldn’t recommend Helen Rudd enough, she has been so helpful throughout my first home buying process. She has always kept me up to date and explained things when I didn’t understand them. Thank you again for your amazing service!
Good morning Megan Sincere thanks for your very kind review. Helen and the team would like to wish you every happiness in your lovely new home. Best regards - Liz Bolger - Director.
5/5
TrustpilotEveryone was so helpful & friendly
Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner
5/5
GoogleWe are collecting the keys for our first home on Friday and we cannot thank Helen enough! She has been amazing throughout the entire process, always on hand to answer any of my (many) questions with a warm welcome! Helen has made the process really enjoyable and we felt a real personal touch, rather than the standard estate agent sales pitch! Thank you for all of your help and patience (with me haha), it was greatly appreciated. We would certainly feel confident in recommending Helen and your move Carlisle in future!
Thank you Lauren for the lovely review, so pleased I was able to be on hand to help yourself & Dale through the process of purchasing your first home. Wishing you both many happy years in the property. Thanks again.
5/5
TrustpilotYour Move
Andrew Nicholson at Your Move made the process of purchasing my first house far more straightforward than I had ever imagined. I was able to get a viewing straight away, and subsequently always received immediate responses to all of my emails, as well as always being kept up to date with what was going on.
We're happy to hear that the purchase of your first house was more straightforward than you imagined. We appreciate your positive feedback regarding our prompt responses and updates. Thank you! Regards, Your Move
5/5
TrustpilotI had a great experience with Your Move…
I had a great experience with Your Move estate agent. My journey from viewing the property to starting the documentation process was done By Mr Anish who was very patient and helpful as everytime I turn to him with my Query he was there always. Mr Alan who did my completion was too helpful and his friendly nature made me more comfortable to buzz him every single time when I couldn’t understand few things. Overall my experience with them was 10/10.
5/5
GoogleHelen has been brilliant from start to finish during the process of selling our home; always prompt to answer any questions and incredibly helpful and knowledgeable with our paperwork. We really couldn't have asked for more and would highly recommend Helen and Your Move estate agents.
Good morning Adam. Sincere thanks for your positive feedback. Very much appreciated.
5/5
GoogleOur experience of working with Your Move to purchase our house, I can say that Helen at Your Move in Carlisle made the whole process go with ease and with no hassle what so ever. Helen kept us informed every step of the way and was always friendly and helpful. Highly recommend Your Move as an great, effective and friendly Estate Agent. Thank you all in the Carlisle office with a special thanks to Helen for all her help.
Thank you for the review Chris, so pleased that here at Your Move we were able to assist you in having a hassle free purchase. Best wishes to you both in your new home.
5/5
TrustpilotWell done.
They got the job done and were easy to deal with.
We're so glad we could help and make things easy for you. We appreciate your kind words! Regards, Your Move
5/5
GoogleFrom start to finish Your Move Carlisle have been exceptional. From Allison valuing to completion and in between with Helen, my sale was dealt with both professionally and warmly. Advice, guidance and help i received was second to none . It was very appreciated and much relied on. I would not hesitate to use again.
Elaine, thank you for your positive feedback, its very much appreciated and lovely for the team to be recognised. Sincere thanks Liz Bolger, Director.
5/5
GoogleA little delayed in writing this, but we would like to say a huge thank you to Mel and the team at Your Move. The service was impeccable, right from the initial viewing to the speed of getting the house ready for us to move into. Everything was made so easy by Mel, from her high level of customer service, to her attention to detail and having everything right and ready first time. Could not fault the guys here and we would recommend you to anyone! Thanks again! D & D
It was our pleasure to find you both a new home. On behalf of the landlord we want to thank you for looking after the property & for making it a home. Many Thanks Melanie
5/5
GoogleWe used your move for the sale if our property. Would definetely recommend as the service was first class. Helen was so friendly and helpful she kept in touch with us throughout the whole process making sure we were up to speed and I know she did the same for our buyers. Cant thank her enough for making it feel a lot less stressful that I had someone to talk to who knew the process well.
Your wonderful review is very much appreciated Sarah, it is lovely to hear that I was able to help you through every step your moving process. Wishing you all happiness in your new home.
5/5
GoogleYour Move Carlisle were excellent from start to finish. Good communication and Helen’s advice was invaluable when there was an issue with the survey. Thanks to the whole team for making sure my sale went through quickly and smoothly.
Thank you Liza, very much appreciated. We hope you enjoy your new home.
5/5
TrustpilotEasy to use , quick , straight forward
Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!
5/5
GoogleRachel Lowery was brilliant and really great to deal with. During the whole process Rachel constantly chased solicitors on my behalf, always updated me when promised and quickly responded to any queries I had - explained everything really clearly and always in a friendly manner too. Would definitely recommend!
Thank you for the glowing review, Rachel was more than pleased to be able to guide you through your sale with ease. Wishing you all the best for the future.
1/5
Trustpilot223 Beacon Road
223 Beacon Road, avoid vendors at all costs.
We’re sorry to hear how frustrating and disappointing this experience was, particularly after the time and money you had invested in the purchase. The decision to withdraw from the original sale was made by the vendor and was outside Your Move’s control. The property was subsequently relisted after we received new instructions from the vendor; this should not be taken as an endorsement of their earlier decision. While we fully understand your frustration with the vendor, we don’t feel this review accurately reflects the service provided by our branch. If you have concerns about how our team handled the sale, they would be happy to discuss them with you directly. Regards, Your Move
5/5
GoogleBought a house through your move and they’ve been nothing but helpful at every step of the process! Shout out to Helen who has gone above and beyond to help! Thanks so much to everyone for the help and support.
Thank you very much indeed Sophie. We appreciate the feedback and wish you lots of happiness in your new home.
5/5
GoogleHelen Rudd has been helping us with our house move and I couldn’t recommend her enough. Helen is extremely helpful and very friendly. Always a pleasure to speak to her! If there’s any information Helen doesn’t have, she is always more than happy to try and find out the answers. Thank you Helen for your patience and your amazing attitude. You have made things a lot easier especially for two first time buyers who don’t understand a lot of the process!!
5/5
TrustpilotWe are 4 students finding a house to…
We are 4 students finding a house to rent for second year. Our estate agent Layla was really helpful and made the process really easy.
5/5
GoogleWith reference to Carlisle branch I can only say that there professional approach and the manner in which they guided me through things was nothing short of incredible Thank you Jessica and Lauren
Isaac Thank you for such a positive review. We do try our best and Customer Service is at the forefront of what we do, we are delighted you had such a great experience.
1/5
TrustpilotAbysmal Full Property Management
Although my YourMove branch staff were very efficient and approachable during the lettings process, my experience of the Full Management service has been abysmal. I would advise extreme caution when considering using their service.
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with our Full Management service, especially the lack of communication and inconsistencies. We'll investigate these points to improve our service and training. Thank you for your feedback. Regards, Your Move
5/5
GoogleHelen at your move Carlisle has been amazing throughout us buying our first property, always at the end of the phone for any questions, nothing was an issue. Helen often checked in to see if there was anything she could help with and helped us speed the process throughout right to the very end. It's been a pleasure having Helen as our estate agent. Highly recommend going through your move.
Thank you so much Rachel for the wonderful review, I am so pleased I was able to offer you both a helping hand & a little re-assurance throughout the purchase of your first home. Wishing you lots of happiness in your new home. Kind regards, Your Move Carlisle
1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Good afternoon Govresh Parker. We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Cumberland office has 299 reviews across two platforms: 169 on Google, 130 on Trustpilot (across the whole business).
Your Move Carlisle is rated 4.5 out of 5 across all 299 reviews, and 4.8 out of 5 on Google from 169 reviews.
Your Move Carlisle, 31-33 Fisher Street, Carlisle, CA3 8RF, Cumberland, CA3 8RF.
