Every review we hold for the Cumberland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI'm really grateful to the team at Your…
I'm really grateful to the team at Your Move on Leith Walk. Julie-Ann, Maija, and Ellie have all worked closely with us on selling our flat nearby. They've been lovely from the moment of stepping into our flat for valuation to today, towards the end of the process. We had a lot of questions throughout, and they were always patient and kindly took the time to explain or reassure. It's clear that within this team there's a lot of experience in selling property, spanning a number of years, and their expertise shines through naturally. It was also helpful that they could arrange other things for us, such as property solicitors, through Your Move's network.
Mrs · 8 December 2025
★★★★★ 5/5
TrustpilotRecommend
Your Move has been used twice by the family in one year due to bereavement. The care, knowledge and overall service has been excellent. Would highly recommend and likely to use again within the next 6 months with a third property.
Lorraine · 24 September 2026
★★★★★ 5/5
TrustpilotWell done.
They got the job done and were easy to deal with.
John · 10 September 2026
Agent replied · 22 September 2026
We're so glad we could help and make things easy for you. We appreciate your kind words!
Regards,
Your Move
★★★★★ 5/5
GoogleFrom start to finish Your Move Carlisle have been exceptional. From Allison valuing to completion and in between with Helen, my sale was dealt with both professionally and warmly. Advice, guidance and help i received was second to none . It was very appreciated and much relied on.
I would not hesitate to use again.
ELAINE · 20 September 2025
Agent replied · 22 September 2025
Elaine, thank you for your positive feedback, its very much appreciated and lovely for the team to be recognised.
Sincere thanks
Liz Bolger, Director.
★★★★★ 5/5
GoogleA little delayed in writing this, but we would like to say a huge thank you to Mel and the team at Your Move. The service was impeccable, right from the initial viewing to the speed of getting the house ready for us to move into. Everything was made so easy by Mel, from her high level of customer service, to her attention to detail and having everything right and ready first time. Could not fault the guys here and we would recommend you to anyone!
Thanks again! D & D
Damion · 25 October 2019
Agent replied · 23 October 2024
It was our pleasure to find you both a new home. On behalf of the landlord we want to thank you for looking after the property & for making it a home. Many Thanks Melanie
★★★★★ 5/5
TrustpilotPERFECTION
All the staff were so happy a d helpful. We had a vast number of people looking round and they were 100% reliable with keeping us informed. I will strongly recommend them to anyone selling or buying a property.
JANE · 24 September 2026
★★★★★ 5/5
TrustpilotExcellent communication and very friendly!
We had a great experience with Your Move (Dundee branch). Robyn assisted us with our new rental and was extremely friendly and helpful. She was quick to respond to any inquiries we had and kept us updated throughout the entire process. She even checked in on our key exchange day. Finding an apartment was initially very stressful for us- working with Robyn at Your Move was a huge relief. We would definitely recommend and use them again!
Rachel · 11 December 2025
★★★★★ 5/5
GoogleWe used your move for the sale if our property. Would definetely recommend as the service was first class. Helen was so friendly and helpful she kept in touch with us throughout the whole process making sure we were up to speed and I know she did the same for our buyers. Cant thank her enough for making it feel a lot less stressful that I had someone to talk to who knew the process well.
Sarah · 24 October 2020
Agent replied · 23 October 2024
Your wonderful review is very much appreciated Sarah, it is lovely to hear that I was able to help you through every step your moving process. Wishing you all happiness in your new home.
★★★★★ 5/5
GoogleYour Move Carlisle were excellent from start to finish. Good communication and Helen’s advice was invaluable when there was an issue with the survey. Thanks to the whole team for making sure my sale went through quickly and smoothly.
Liza · 25 June 2024
Agent replied · 23 October 2024
Thank you Liza, very much appreciated. We hope you enjoy your new home.
★★★★★ 5/5
GoogleRachel Lowery was brilliant and really great to deal with. During the whole process Rachel constantly chased solicitors on my behalf, always updated me when promised and quickly responded to any queries I had - explained everything really clearly and always in a friendly manner too. Would definitely recommend!
Kevin · 28 November 2023
Agent replied · 23 October 2024
Thank you for the glowing review, Rachel was more than pleased to be able to guide you through your sale with ease. Wishing you all the best for the future.
★★★★★ 1/5
Trustpilot223 Beacon Road
223 Beacon Road, avoid vendors at all costs.
Mitchell · 2 September 2026
Agent replied · 22 September 2026
We’re sorry to hear how frustrating and disappointing this experience was, particularly after the time and money you had invested in the purchase.
The decision to withdraw from the original sale was made by the vendor and was outside Your Move’s control. The property was subsequently relisted after we received new instructions from the vendor; this should not be taken as an endorsement of their earlier decision.
While we fully understand your frustration with the vendor, we don’t feel this review accurately reflects the service provided by our branch. If you have concerns about how our team handled the sale, they would be happy to discuss them with you directly.
Regards,
Your Move
★★★★★ 5/5
GoogleBought a house through your move and they’ve been nothing but helpful at every step of the process! Shout out to Helen who has gone above and beyond to help! Thanks so much to everyone for the help and support.
Sophie · 26 April 2024
Agent replied · 23 October 2024
Thank you very much indeed Sophie. We appreciate the feedback and wish you lots of happiness in your new home.
★★★★★ 5/5
GoogleHelen Rudd has been helping us with our house move and I couldn’t recommend her enough. Helen is extremely helpful and very friendly. Always a pleasure to speak to her! If there’s any information Helen doesn’t have, she is always more than happy to try and find out the answers. Thank you Helen for your patience and your amazing attitude. You have made things a lot easier especially for two first time buyers who don’t understand a lot of the process!!
Bryony · 24 October 2023
★★★★★ 5/5
TrustpilotWe are 4 students finding a house to…
We are 4 students finding a house to rent for second year. Our estate agent Layla was really helpful and made the process really easy.
Sienna · 10 December 2025
★★★★★ 5/5
GoogleWith reference to Carlisle branch I can only say that there professional approach and the manner in which they guided me through things was nothing short of incredible
Thank you Jessica and Lauren
Isaac · 25 July 2024
Agent replied · 23 October 2024
Isaac
Thank you for such a positive review. We do try our best and Customer Service is at the forefront of what we do, we are delighted you had such a great experience.
★★★★★ 5/5
TrustpilotGreat Customer Service
Just thought I mention the great customer service I received from Alison at the Dudley branch. She was polite, friendly and efficient in dealing with my enquiry. A pleasure to talk to
David · 2 October 2026
★★★★★ 5/5
TrustpilotMy resent experience with your move in…
My resent experience with your move in Chatham has been excellent. In particularly with Mr Huck who has gone out of his way to be extremely Informative and Courteous throughout. Responding to out of hours emails and accepting mobile calls in evenings. I would recommend your move definitely
Anthony · 21 March 2025
★★★★★ 5/5
TrustpilotAlder Road
I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.
Jackie · 8 May 2026
★★★★★ 5/5
TrustpilotYour Move Beccles are excellent
Your Move Beccles are excellent. Kayleigh, Maddie and Olly are so professional and ensure updates are given promptly and guided us through the whole process stress fee. I would highly recommend 5* service.
David · 14 September 2026
★★★★★ 5/5
TrustpilotVicky and Sophie: If I could recommend anyone as the best…
If I could recommend anyone as the best professional, extremely polite, and truly wonderful estate agents, it would be Vicky and Sophie from Your Move Estate Agents in Whitton. I rented a flat in the beautiful Whitton area for more than nine years, and they took exceptional care of us throughout. Whether it was contract renewals, maintenance, or any other issue, everything was handled promptly, often on the very same day.
Iyob · 18 November 2025
★★★★★ 1/5
TrustpilotAbysmal Full Property Management
Although my YourMove branch staff were very efficient and approachable during the lettings process, my experience of the Full Management service has been abysmal. I would advise extreme caution when considering using their service.
Helen · 31 December 2025
Agent replied · 22 January 2026
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with our Full Management service, especially the lack of communication and inconsistencies. We'll investigate these points to improve our service and training. Thank you for your feedback.
Regards,
Your Move
★★★★★ 5/5
GoogleHelen at your move Carlisle has been amazing throughout us buying our first property, always at the end of the phone for any questions, nothing was an issue. Helen often checked in to see if there was anything she could help with and helped us speed the process throughout right to the very end. It's been a pleasure having Helen as our estate agent. Highly recommend going through your move.
Rachel · 25 October 2019
Agent replied · 23 October 2024
Thank you so much Rachel for the wonderful review, I am so pleased I was able to offer you both a helping hand & a little re-assurance throughout the purchase of your first home. Wishing you lots of happiness in your new home.
Kind regards,
Your Move Carlisle
★★★★★ 1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
G · 28 May 2024
Agent replied · 24 December 2024
Good afternoon Govresh Parker.
We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
★★★★★ 1/5
GoogleBad Management, will make the landlord suffer to get their monthly rent paid by tenants by holding it in their bank account by making excuses, we made a big mistake of handing over our Brand new house to these estate agency, who are money mongers, will not respond to your calls, very expensive, told one price when we handed over the keys and almost took the entire month rent and even month additional charges for doing nothing and when we gave notice, kept holding our monthly rents, when we have to pay our mortgage, bills associated with the property, such a big no no to these unorganised, unprofessional, money mongers!! There are online Estate agents who are far better then these so called your move Estate agents who will not charge such a hefty charges and even make EPC free of charge, will do entire maintenance work of the property and will pay you monthly Rent for the term agreed, and there are no conditions, I will advise all landlord to approach those online estate agents rather then falling prey for such irresponsible Property management your move estate agents. Such Estate agents don’t even deserve single star.
Govresh · 26 May 2024
Agent replied · 23 October 2024
Good afternoon Govresh Parker.
We are sorry you have had these difficulties but rest assured our charges are all very clear in our contract and we do allocate external professionals to carry out most of these tasks, this ensures you are protected and we take legislation very seriously. I am aware you wish to move away from our services and this is being dealt with and will be done once we have received all parties confirmation. Once this is secured we will allocate the funds immediately. We wish you success with your new agent.
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