1/5
TrustpilotDisappointing.
I was extraordinarily disappointed by this outfit. Throughout my tenancy, they continually showed high regard for the landlord and low regard for us as tenants.
Trusted Agent profile · Cumberland
Your Move Carlisle reviews in Cumberland
★★★★★
299 reviews across 2 platforms
31-33 Fisher Street, Carlisle, CA3 8RF, Cumberland, CA3 8RF
Your Move's office in Cumberland, at 31-33 Fisher Street, is rated 4.5 out of 5 across 299 reviews on two platforms, including 169 Google reviews rated 4.8.
Reviews
Every review we hold for the Cumberland office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHave used Your Move before
Have used Your Move before, it gave me the confidence that I will get a great service, personal and individual attention. Strongly recommend them.
5/5
TrustpilotExcellent service from start to finish
5/5
TrustpilotVery professional experience
Very professional experience from the initial visit to the house sale. No real pressure. Excellent communication and explanations during the process. Highly recommend.
5/5
TrustpilotHelpful estate agents
Helpful estate agents, always attentive and available for a call. Helped us communicate with the seller easily and took care of much of the admin.
5/5
GoogleI would highly recommend the Your Move Carlisle team. Rachel Lowery helped us along with every step of selling our house and buying our forever home. She always followed up any queries we had, and made the whole process a lot less stressful than it could’ve been. We couldn’t recommend her more, her customer service was excellent, thank you!
5/5
GoogleBought my first home through Your Move and was guided through the whole process by Helen Rudd. Very informative about the do's and don'ts in the steps I needed to take and always available at the end of the phone when I required updates. Would definitley use again for any further house moves
Agent replied · 23 October 2024
Jibran - Thank you so much for the positive feedback. Helen and the team wish you many happy memories in your first home.
5/5
GoogleHelen at Your move has been fantastic throughout our home buying process. There have been no issues, and communication has been amazing. We have had everything we needed and it was very easy to have a quick call with any questions. I would 100% recommend to others!
Agent replied · 23 October 2024
Sincere thanks Rebecca, reviews like this make our day, we are glad we could help and thank you for supporting our local business.
5/5
GoogleExcellent service. Thanks so much to Helen and the team! Highly recommended.
4/5
TrustpilotALTHOUGH IT WAS YOUR MOVE INITIALLY YOU…
ALTHOUGH IT WAS YOUR MOVE INITIALLY YOU WORK WITH AGENTS SITE AN ARM OF YOUR MOVE. AT FIRST I WASN`T ENAMOURED WITH THIS IDEA, HOWEVER THEY DO TAKE A LOT OF THE PRESSURE OFF YOUR SHOULDERS AND EVERYTHING WAS SATISFACTORY IN THE END.
5/5
GoogleBrilliant service from start to finish with selling my late father's home. From Allison's evaluation to all the support from everyone throughout the process. Special mention for Rachel and Helen who were a great support with queries and leasing with solicitors. You all made what was an emotionally stressful time easier.
Agent replied · 23 October 2024
Good afternoon Joanne. Sincere thanks for your positive feedback, they are a wonderful team but its always lovely to hear that from our customers.
5/5
GoogleGreat service from Melanie and the team they helped me every step of the way and went above and beyond when I bought my house at the begging of March, they was excellent in keeping me up to date on the progress Couldn’t thank them enough.
5/5
TrustpilotVery good communication
Very good communication, they never missed a detail. excellent . would highly recommend
Agent replied · 22 October 2025
We're happy to hear that our communication was excellent and thorough. Thank you for your recommendation; we appreciate your feedback! Regards, Your Move
1/5
TrustpilotDon’t use this branch by any means
I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.
5/5
GoogleThank you to Helen and Nikki for helping me throughout the whole process of purchasing a home, amazing team, extremely friendly and always willing to help when they can.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Many thanks for your lovely review Anthony, is was a pleasure to be of assistance to you
5/5
Googlecan't fault the service and advice they provided
Agent replied · 22 November 2025
Thank you Paul, very much appreciated. Best regards Liz Bolger Director
5/5
GoogleBrilliant customer service from the ladies at the Fisher St branch in carlisle especially Lauren and Jess, helped me move into my new Flat in just under a month. Well Done guys
5/5
GoogleOutstanding service from start to finish. From the moment Nikki came round to see the house, to handing over keys to Helen, the care and attention we received from Your Move was absolutely superb. We went from a valuation,.to accepting an offer on our home within 3 weeks and completion of sale within 2 months. We will certainly recommend Your Move to any friends and family. Thank you so much to the entire team Scott and TildaPositiveResponsiveness, Quality, Professionalism
Agent replied · 23 October 2024
Thank you for taking the time to leave a glowing review. The Whole team are extremely pleased that you were happy with our service. All the best
5/5
TrustpilotEveryone in the office handled our…
Everyone in the office handled our enquiries, viewings and follow up after buying with total professionalism.
5/5
GoogleRenting out a property with Your Move in Carlisle was an absolute pleasure The professional advise and smooth progression received from Jessica and Lauren was second to none, couldn't thank them enough. Thanks Colin Robinson
5/5
GoogleGreat service from Jess, Melanie and the team. Every person I have spoken to in their branch has been friendly and professional every step of the way. I would not hesitate in recommending Your Move Carlisle. Thank you for all your help.
5/5
GoogleFrom my initial enquiry about letting my property, to finding a tenant and then ongoing management of queries, Melanie and her team at Carlisle have always been helpful, considerate, professional and efficient. Thanks for a great service.
Agent replied · 23 October 2024
Thank you Sarah for the great review. Together we have provided a great service & a lovely home for your tenants. As a valued customer we always look forward to working with you. Many thanks Melanie.
5/5
Trustpilotthe agent was very friendly and kept us…
the agent was very friendly and kept us informed throughout. All staff have been extremely helpful.
5/5
GoogleIf I could give a higher rating, I would! Helen kept us updated every step of the way and was always so happy to help and lovely to talk to. She has helped to make our first house purchase as straight forward as possible and we could not be more grateful! Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Your Move Carlisle
How many reviews does Your Move Carlisle have?
Your Move's Cumberland office has 299 reviews across two platforms: 169 on Google, 130 on Trustpilot (across the whole business).
What is Your Move Carlisle's rating?
Your Move Carlisle is rated 4.5 out of 5 across all 299 reviews, and 4.8 out of 5 on Google from 169 reviews.
Where is Your Move's Cumberland office?
Your Move Carlisle, 31-33 Fisher Street, Carlisle, CA3 8RF, Cumberland, CA3 8RF.
