5/5
GoogleHelen was very helpful, accommodating, and professional. She provided consistent communication throughout and offered advice where needed.
Trusted Agent profile · Cumberland
Your Move Carlisle reviews in Cumberland
★★★★★
330 reviews across 2 platforms
31-33 Fisher Street, Carlisle, CA3 8RF, Cumberland, CA3 8RF
Your Move's office in Cumberland, at 31-33 Fisher Street, is rated 4.5 out of 5 across 330 reviews on two platforms, including 169 Google reviews rated 4.8.
Reviews
Every review we hold for the Cumberland office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFirst class estate agent
Hard to choose an estate agent, with so many offering “the best deal”
5/5
GoogleHelen at yourmove in carlise is outstanding, the full team are so helpful and so on the detail. I thank the team at yourmove for all their help on our purchase and hope to work with them again soon.
Agent replied · 23 October 2024
Thank you for such a glowing report. Helen and the Carlisle team work extremely hard to provide a professional, helpful and diligent service. Reviews like this make all the hard work worthwhile. Sincere thanks - Liz Bolger - Director
1/5
TrustpilotVery poor experience,harassment from…
Very poor experience,harassment from Chris.
Agent replied · 22 October 2025
We appreciate you bringing this to our attention. Please could you provide your email in the further information request we have sent. We'll make sure to remove you from our mailing list, we apologise for the inconvenience caused. Regards, Your Move
4/5
TrustpilotHelpful customer experience
Helpful customer experience. Reminders and updates regularly.
Agent replied · 22 September 2025
We're glad you found our customer experience helpful. We appreciate your feedback regarding the reminders and updates. Thanks! Regards, Your Move
5/5
GoogleIf you are looking to sell do not go anywhere else! After having had my house up for sale with another agency for 12 months and only 6 viewings I was beginning to give up all hope of selling my home! Within 30minutes of my property going on the market with Your Move Carlisle I had my first viewing booked and it was only 2 weeks before my first offer came in. All of the staff are extremely knowledgeable, friendly and really can't do enough to help throughout the process of selling. I would thoroughly recommend them to anyone who wants a professional team that are as passionate about selling your home as you are.
Agent replied · 23 October 2024
Thank you for the great review Katie, you were a pleasure to deal with & Your Move Carlisle wish you all the best for the future.
1/5
TrustpilotVery poor experience
Very poor experience. Internal communication is clearly broken and issues are repeatedly mishandled. Caused unnecessary stress and wasted a lot of time. Would not recommend.
5/5
GoogleFantastic service from the letting team at Carlisle. Jess and Lauren respond really quickly to emails and phone calls making the whole process straightforward and stress free. Thank you 😊 …
Agent replied · 23 November 2024
Good Afternoon Emma Thank you for the positive feedback on our lettings team in Carlisle. We look forward to working with you for many years to come. Best regards - Liz Bolger - Director.
5/5
GoogleStaff in the Carlisle Branch are amazing,especially Helen,they made our house sale easy for us,we were kept updated,any problems that came up Helen would sort out for us,fantastic service,thank you Helen.
Agent replied · 23 October 2024
Thank you for the wonderful review Karen, so pleased I was able to make the sale of the property as easy & stress free as possible.
5/5
TrustpilotWorkers at there best
Friendly helpful people on the other side of the phone.
5/5
GoogleHelen and the team have been amazing helping me in my new tenancy. Every person I have dealt with in the branch or over the phone have been extremely friendly and helpful in what has been a stressful time. They are all a credit to the company.
5/5
TrustpilotExcellent performance was achieved in…
Excellent performance was achieved in the selling period.
1/5
TrustpilotWITHHOLDING RENT FROM A RECENTLY WIDOWED
WITHHOLDING RENT FROM A RECENTLY WIDOWED LANDLORD, DISGUSTING
5/5
TrustpilotProfessional and efficient service
Professional and efficient service. Regular updates and prompt replies.
5/5
TrustpilotAlways great customer service and…
Always great customer service and always kept informed
1/5
GoogleI requested a viewing of a property 34 Jubilee Rd Carlisle CA2 4DD advertised online with Your Move in Carlisle ,I was told the seller has requested that I am not allowed to view the property or make any offers to buy the property..The property belonged to my late wife Marion who passed away November 8 2021,she left it in her WILL to her brothers 3 children who have thrown the tenanant out and put the property up for sale with Your Move.i would like to buy the property as it was the first property my late wife and I bought together.Tom Crotty.i think this is Discrimination.
1/5
GoogleI'm a landlord, renting a residential property through YourMove Carlisle. Initially they listed the property for sale rather than rental. The floor plan in their advert was wrong. When I supplied a gas certification certificate, they rejected the initial one because it didn't list a postcode, forcing me to pay for a second gas check. They also did not contact utility suppliers so I continued to be charged for water, & in an extremely curt e-mail Jessica Johnston showed no interest in resolving their error.
5/5
GoogleWe bought our bungalow through Your Move and were so impressed we are now selling a buy to let property with them, Just a lovely team. Unfortunately I need to add we are going through the ombudsman to get our £499 back from Embrace financial services (they take payment in advance so beware) as the service we had was well below any professional standard, we sacked her and went with CMD financial solutions on Lowther Street who charge half the price and gave us a great, friendly and professional service.
5/5
GoogleVery professional service from initial valuation to completion. Excellent level of communication throughout. Allison & Helen both an absolute pleasure to deal with, well done.
Agent replied · 24 December 2024
Thank you for your positive feedback Andrew. Very much appreciated and we will pass on to Helen and Allison.
5/5
GoogleWe have dealt with Carlisle for over 5 years, the staff are fantastic and as Landlords they know exactly what our requirements are. Would highly recommend them.
Agent replied · 23 October 2024
As always it is a pleasure to work with you, together I feel we provide an excellent service for your tenants. We look forward to working with you again in the future.
5/5
TrustpilotProfessional
Professional. Good advice. Friendly. Excellent comminications.
5/5
GoogleFabulous sales support from Helen Rudd at Carlisle Your Move offices. We'd still be waiting in a chain if she hadn't been so pro active to move things along. A really professional services. Thank you.
Agent replied · 23 October 2024
Thank you Sarah. I agree, sales progression is not a given with agents today, Helen is wonderful and sincere thanks for the feedback.
5/5
TrustpilotThey were very helpful and were always…
They were very helpful and were always quick to help. Excellent service . Every thing was done quickly
5/5
GoogleHelen was absolutely amazing in helping me purchase my first house! She was always approachable, quick to get back to me and helped point me in the right direction for mortgages and surveys! Would definitely recommend Helen and the team :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Your Move Carlisle
How many reviews does Your Move Carlisle have?
Your Move's Cumberland office has 330 reviews across two platforms: 169 on Google, 161 on Trustpilot (across the whole business).
What is Your Move Carlisle's rating?
Your Move Carlisle is rated 4.5 out of 5 across all 330 reviews, and 4.8 out of 5 on Google from 169 reviews.
Where is Your Move's Cumberland office?
Your Move Carlisle, 31-33 Fisher Street, Carlisle, CA3 8RF, Cumberland, CA3 8RF.
