Foxtons Crystal Palace reviews in Croydon

★★★★★ 5/5

Google

Have to give a shoutout to Tom Pedrotti and Simon Darvill for firstly managing to sell our flat for a great price but also for being very approachable, friendly and professional during a stressful time. If you’re selling in the area, defo look them up...

James · 12 November 2019

★★★★★ 5/5

Google

Buying a property for the first time on your own can be extremely daunting however with the help support and individual attention I have been offered by Foxton's and in particular the outstanding agent Tom Pedrotti, I feel very confident about the process I am hopefully nearing the end of. Tom is straight talking, highly informed and most importantly honest. His advice has always been carefully considered and with my best interest at the core. I appreciate his dedication to my case and his relentless drive to push the process through as quickly and painlessly as possible.

Peter · 12 November 2016

★★★★★ 5/5

Google

I am extremely pleased with the service provided by Justin at the Crystal Palace branch! Being new to the property search, I didn't know what to expect. However, Justin was extremely helpful in guiding me throughout the entire process, and went above and beyond to finding me a perfect property suitable to my specific needs. I have found that the staff here at Crystal Palace are extremely friendly and they are such a joy to work with! I am glad to have chosen this particular branch at Foxtons as a starting point in this process, and I am glad to have had Justin's support the entire way through.

Linda · 12 November 2016

★★★★★ 5/5

Google

My experience with Foxtons team at Crystal Palace especially Kelsey Orlebar during the process of trying to sell our property has been a pleasant one. Kelsey has constantly been helpful throughout the duration of our property being on the market, always providing us with updates and answering any of our queries a well as advising myself and my family on what steps to take to ensure the property was sold at its best value. I would definitely recommend Foxtons to anyone trying to sell their property.

Patricia · 12 November 2016

★★★★★ 5/5

Google

My experience with Foxtons, Crystal Palace has been great. Tom Pedrotti has been so friendly, helpful and informative along the way on my very stressful house hunt. Speaking to a million and one estate agents daily gets very tiresome, but he really has been a breath of fresh air! I feel I can trust Tom to find exactly what I am looking for and I am in good hands compared to other estate agents who are salesmen/women with no care for their customers. Thank you Tom.

Sara · 12 November 2016

★★★★★ 1/5

Trustpilot

Unprofessional Service

Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.

Ali · 20 May 2026

★★★★★ 1/5

Trustpilot

Extremely poor handling of deposit refund, lack of accountability and communication.

I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.

Gulum · 20 October 2025

★★★★★ 5/5

Google

Michaela was really helpful and efficient. She got me through the process with great patience, she took her time to understand what was going on and explaining to me how things were going. She was always polite and cheerful. I would not hesitate to recommend her

Nigel · 11 November 2023

★★★★★ 5/5

Google

Exceptional estate agent would highly recommend. After requesting viewings in SE19, Charlie made time in his diary to suit my schedule and was most professional in showing me multiple properties! I found with another estate agent in the end but their service doesn't compare to Foxtons.

Lewis · 11 November 2023

★★★★★ 5/5

Google

Tom Pedrotti was by far the friendliest and most well informed agent we dealt with. He was understanding of our requirements and didn't waste our time on unsuitable properties. He was there from start to finish and really helped as a point of contact throughout the process. His colleague Nick Stops was very helpful throughout the negotiations process, and helped to manage expectations on both sides. We wouldn't be in our new home now without them. Thanks guys!

Benjamin · 12 November 2016

★★★★★ 1/5

Trustpilot

23 days and still don’t get my deposit

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.

Daniel · 13 April 2026

★★★★★ 5/5

Google

Tom Pedrotti helped me throughout the purchase of my first flat. He was super helpful and really personable which put me at ease during a stressful time. Communication was great via phone, email and text message. His manager Alice Thomson was also on hand to help out when Tom was off, who was also easy to deal with. Was pleasantly surprised with Foxtons as they get a bad rep, but I didn't have any problems. Would recommend!

Clemmie · 12 November 2016

★★★★★ 1/5

Trustpilot

Serious data concerns

I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.

Ce · 14 May 2026

★★★★★ 1/5

Trustpilot

Failed to repay deposit

Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.

Joe · 20 October 2025

★★★★★ 5/5

Google

Foxtons was recommended to me by a friend and I at first thought they were too expensive. However, the agents I have dealt with have been excellent. In particular Kelsey Orlebar who goes above and beyond to keep me informed. I am not in the UK but she calls weekly to keep me up to date about how the sale of my property is progressing. She has a very friendly personality but is still very professional.

Geraldine · 12 November 2016

★★★★★ 1/5

Trustpilot

Landlord, letting through Foxtons.

I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months

CJR · 5 May 2026

★★★★★ 5/5

Google

Great team, particularly Simon, Letisha and Zachary. They got our place sold for a good price in a difficult market. They really put the work in to get buyers unlike some agents I've had experience with. Top drawer.

Chilly · 12 November 2019

★★★★★ 5/5

Google

A big thank you to Michaela and Simon for guiding me through a property sale that faced a ton of obstacles. Their calm approach, great communication skills and fantastic negotiating skills helped me so much through the process. Highly recommend.

Suzanne · 11 November 2023

★★★★★ 1/5

Trustpilot

Blatant liars - the most unprofessional service

We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.

Brandi · 13 November 2025

★★★★★ 5/5

Google

I would like to take this opportunity to thank both Tom Pedrotti and Josh Shotonwa for all their kindness, hard work and professionalism they have given me over the last few months. The sale was exceptionally difficult due to circumstances but the support demonstrated by Tom and Josh was exceptional throughout. Many thanks, and all the best.PositiveResponsiveness, Quality, Professionalism

Kizi · 11 November 2021

★★★★★ 5/5

Google

Had such a pleasant experience with Foxtons Crystal Palace - Charlie made me and my parents feel welcome and understood exactly what we are looking for. Quality and professional service and we were very impressed with him!

Max · 11 November 2023

★★★★★ 1/5

Trustpilot

We moved out of the apartment over…

We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.

Myniar · 22 August 2025

★★★★★ 5/5

Google

Once my wife and I had found the perfect house via Foxtons, we then spent a horrible 7 months trying to sell our own flat (via another agency). The potential buyers of our flat kept falling through and our agency was rubbish at doing anything to help us seal the deal. If it weren't for the brilliant skills, optimism and guidance of Tom Pedrotti and Simon Darvill from Foxtons it never would have happened. They managed to not only hold on to our dream house for us, but also helped us to sort out the mess of selling our flat (even though that was the job of the other agency). They were awesome and I recommend that if anyone is looking to buy/rent in Crystal Palace area, you ask for one of them to handle it. Thanks Foxtons!

Dan · 12 November 2019

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience with Foxtons due to the handling of our tenancy application.

Tam · 30 April 2026