Trusted Agent profile · Croydon
★★★★★
345 reviews across 2 platforms
26 Westow Hill, London, SE19 1RX, Croydon, SE19 1RX
Foxtons's office in Croydon, at 26 Westow Hill, is rated 4.0 out of 5 across 345 reviews on two platforms, including 191 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Foxtons, Crystal Palace has been great. Tom Pedrotti has been so friendly, helpful and informative along the way on my very stressful house hunt. Speaking to a million and one estate agents daily gets very tiresome, but he really has been a breath of fresh air! I feel I can trust Tom to find exactly what I am looking for and I am in good hands compared to other estate agents who are salesmen/women with no care for their customers. Thank you Tom.
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
5/5
GoogleI couldnt recommend Phoebe more highly. She is knowledgable, kind, honest and a delight to deal with. Quite a relief to find in the stress of buying a house
5/5
GoogleGreat experience! Michaela is an actual LEGEND. She was super communicative, helpful, and timely. Thank you so much for making a stressful process feel like a smooth journey :)
1/5
TrustpilotExtremely poor handling of deposit refund, lack of accountability and communication.
I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.
5/5
GoogleTom Pedrotti was by far the friendliest and most well informed agent we dealt with. He was understanding of our requirements and didn't waste our time on unsuitable properties. He was there from start to finish and really helped as a point of contact throughout the process. His colleague Nick Stops was very helpful throughout the negotiations process, and helped to manage expectations on both sides. We wouldn't be in our new home now without them. Thanks guys!
5/5
GoogleMichaela was really helpful and efficient. She got me through the process with great patience, she took her time to understand what was going on and explaining to me how things were going. She was always polite and cheerful. I would not hesitate to recommend her
5/5
GoogleExceptional estate agent would highly recommend. After requesting viewings in SE19, Charlie made time in his diary to suit my schedule and was most professional in showing me multiple properties! I found with another estate agent in the end but their service doesn't compare to Foxtons.
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
4/5
GoogleWe recently bought our First house and Michaela was amazing! The entire process is stressful and she was there answering all the questions we had about the process.
5/5
GoogleTom Pedrotti helped me throughout the purchase of my first flat. He was super helpful and really personable which put me at ease during a stressful time. Communication was great via phone, email and text message. His manager Alice Thomson was also on hand to help out when Tom was off, who was also easy to deal with. Was pleasantly surprised with Foxtons as they get a bad rep, but I didn't have any problems. Would recommend!
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
5/5
GoogleFoxtons was recommended to me by a friend and I at first thought they were too expensive. However, the agents I have dealt with have been excellent. In particular Kelsey Orlebar who goes above and beyond to keep me informed. I am not in the UK but she calls weekly to keep me up to date about how the sale of my property is progressing. She has a very friendly personality but is still very professional.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
5/5
GoogleGreat team, particularly Simon, Letisha and Zachary. They got our place sold for a good price in a difficult market. They really put the work in to get buyers unlike some agents I've had experience with. Top drawer.
Thanks for the great review, Chris!
5/5
GoogleKelsie worked incredibly hard with me to get myself and my wife a flat - countless viewings and through a lot of obstacles she really kept on it and kept us informed. I'm very glad we went through Foxtons!
Thank you Connor Lilliott for your review. Sophie, Foxtons Crystal Palace Estate Agents Get it done with London’s number 1!
5/5
GoogleA big thank you to Michaela and Simon for guiding me through a property sale that faced a ton of obstacles. Their calm approach, great communication skills and fantastic negotiating skills helped me so much through the process. Highly recommend.
1/5
TrustpilotBlatant liars - the most unprofessional service
We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.
5/5
GoogleI would like to take this opportunity to thank both Tom Pedrotti and Josh Shotonwa for all their kindness, hard work and professionalism they have given me over the last few months. The sale was exceptionally difficult due to circumstances but the support demonstrated by Tom and Josh was exceptional throughout. Many thanks, and all the best.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
5/5
GoogleOnce my wife and I had found the perfect house via Foxtons, we then spent a horrible 7 months trying to sell our own flat (via another agency). The potential buyers of our flat kept falling through and our agency was rubbish at doing anything to help us seal the deal. If it weren't for the brilliant skills, optimism and guidance of Tom Pedrotti and Simon Darvill from Foxtons it never would have happened. They managed to not only hold on to our dream house for us, but also helped us to sort out the mess of selling our flat (even though that was the job of the other agency). They were awesome and I recommend that if anyone is looking to buy/rent in Crystal Palace area, you ask for one of them to handle it. Thanks Foxtons!
Thank you for your review Dan, we're pleased to know that Simon and Tom were able to make your selling process as smooth as possible. Best wishes to you in your new dream home!
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
5/5
GoogleHad such a pleasant experience with Foxtons Crystal Palace - Charlie made me and my parents feel welcome and understood exactly what we are looking for. Quality and professional service and we were very impressed with him!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Croydon office has 345 reviews across two platforms: 191 on Google, 154 on Trustpilot (across the whole business).
Foxtons Crystal Palace is rated 4.0 out of 5 across all 345 reviews, and 4.7 out of 5 on Google from 191 reviews.
Foxtons Crystal Palace, 26 Westow Hill, London, SE19 1RX, Croydon, SE19 1RX.
