Trusted Agent profile · Coulsdon
★★★★★
1,079 reviews across 2 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,079 reviews on two platforms, including 84 Google reviews rated 4.1.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
TrustpilotDenisa Popescu is the best portfolio manager
Denisa Popescu is the best portfolio manager I have had at Choices. She is always willing to discuss any problems I may have with my flats and she solves those problems. She also instantly remembers me when I call her and remembers the properties. Thank you Denisa.
5/5
TrustpilotRobyn Copperthwaite 5 Stars
Robyn Copperthwaite was pivotal in our experience with Choices throughout our time in the property. They assisted us with queries both in and out of their purview. Truly, a 5 star employee
5/5
TrustpilotShiquerah Smith was helpful and…
Shiquerah Smith was helpful and exhaustive with my questions
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
1/5
TrustpilotLandlords Avoid !!!!
Landlords Avoid !!!!Terrible management service by choices and rude staff ( Beth Gage) They let my house go 4 months without a gas safety certificate.the roof was leaking for four months before I had to step in and sort , because of there incompetence I had to pay 1000s to get it repaired and all the mould removed . Because of their awful management I wanted to leave choices and it cost 600 pound per property to do so . I honestly don't know how the company is still running .
1/5
TrustpilotReviewing in hopes of getting a reply
Terrible experience so far, after 2 months lack of contact constant chasing with no reply.Still waiting for an updates on a repair agreed before I moved in and work on the exterior property began with no notification, just men appearing in my window. Email x2, called x2.Hopefully this will prompt a reply.
Please can you contact me directly so I can look into your complaint on karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager
1/5
Trustpilotunacceptable & unprofessional
What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, we found empty beer cans on top of the cupboards. The washing machine was that bad with black mould we removed it. The garden was promised to be cleared of rubbish. though after 4 weeks after moving in we had to clear ourselves. 19 black bags filled and removed. Mould growing on the ceilings in the bathroom and bedroom, which we had to bleach off and clean on a weekly basis. The council were mentioned to choices and then they acted. Blaming the landlord every time! We met with the landlord who was lovely. (Even suggesting that the home was immaculate after we had painted throughout and got the garden up to scratch). They charged the girlfriend an insurance premium each month, which they said she had to have. I found out and questioned it, they said that she didn't have to have it as she was employed, and that was for people who were unemployed. This was after the six months. They then proceeded to push for renewal of the tenancy agreement, which they originally said the girlfriend had to do, I disagreed and went to the office in person to remonstrate that legally the old tenancy could run on as a periodic. On leaving the property we cleaned it from top to bottom, even painting the walls and skirtings throughout, as we were told that choices would claim on anything they could. Trust us, they do. Not only did we have to pester for the deposit refund but argue how much they were allowed to charge. First e mail they claimed £130 for not giving any copies of utility bills, we were never told this. That was easily quashed, with copies of bills produced. Then a different charge of £95 was shown for renewal of tenancy agreement. This was vigorously denied over the phone, to be told that if we wanted to dispute this then it would take a lot longer to get any of the deposit back. Upon which I stated a few lines from the DPS which states that they are only allowed to withhold the disputed amount. We then sent across the e mail trail which showed confirmation of what was originally communicated and promptly asked for the full deposit back. We eventually had this paid into the account, minus the standard £95 check out fee 13 days after checking out (working days) We have numerous photographs of the property on start of tenancy and then a video and pictures on checking out. I will post some of these just to show what people are up against dealing with this rip off, unprofessional company. DO NOT TOUCH THEM WITH A BARGE POLE! If you do then you have been warned. You will deal with some obnoxious person, who thinks that they are a lot higher than anyone else, and who thinks that the tenants and the landlords owe them and choices. The girlfriend and I are employed in fairly high positions, a lot higher than the staff at choices, possibly higher than the directors. I could add a few other details in this message but will refrain for now. All I will say is that some issues had to be raised through the company directors to get any response. Though the response was always met with that they are doing you a favour, or in good will. When will the governing bodies start spot checking and penalising such Companies like choices for what they do to tenants / landlords? I for one will be submitting plenty of evidence in the forthcoming days / weeks. Simon Shinerock you should be ashamed of the staff you are employing and ashamed to call your company the most successful. If building a successful business is ripping the general public off then I would agree, you are the best in your field. I am sure that the Property Ombudsman Scheme and the National Approved Letting Scheme, along with allagents would be keen on seeing all my dealings and pictures from my experience of choices over the last four years!
1/5
TrustpilotThis company is a textbook example of…
This company is a textbook example of how not to run a business.Terrible at getting back to you. So many wasted hours trying to get them to respond.From the number of times you have to repeat things to this company is like speaking to someone with dementia. No body seems to know what their teammate is doing.I am not sure how they have managed to get any good reviews as we certainly saw nothing worth recommending.Do yourself a favour, make the right choice by giving this company a wide berth.
5/5
TrustpilotExcellent service
I have been letting my property with Choices, for the last six years. The service has been excellent. Throughout these years. Rosie has been my property manager I would like to say she delivers excellent service all times without fail. I will always recommend Choices, the best letting agents in London.
5/5
TrustpilotExcellent service
Choices provided great service for letting my house for many years. I am most impressed with how Rachel Heaney, senior portfolio manager, handled all my questions and requests promptly, and efficiently. Rachel has been tremendously helpful and I can not thank her enough for making the house letting and all associated business seems effortless and smooth. Thank you Choices and specially Rachel for excellent service.
5/5
TrustpilotAmy Francis is amazing
Amy Francis is amazing. She is always available and prompt with an answer. She helped me with all my needs during my stay at my current place.
Amy works so very hard to ensure the highest levels of customer service, so we are delighted to read your comments and 5* review. Thank you very much!
5/5
TrustpilotEbony Ramsey is a very professional and…
Ebony Ramsey is a very professional and helpful liaison for all tenancy matters including works and legal/bureaucratic matters.
5/5
TrustpilotAmazing experience
I have been dealing with choices for over 6 months and really happy with the service. Millie is very professional and knows her job. Very happy with the service Thanks Dipti
Thank you for taking the time to leave your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotThis is my first time with choices.
This is my first time with choices.And the experience so far has been very nice, they are receptive, calm and nice, Fahad Khan has been very helpful and supportive,including Lucy.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
1/5
TrustpilotUnresponsive Management and Uninhabitable Living Conditions
We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious concerns.-Uninhabitable Conditions: The windows in the apartment are non-functional, making it impossible to ventilate the space properly. This violates basic health and safety standards. We have raised this issue numerous times, but our calls and emails continue to be ignored.-Unsanitary Property Upon Arrival: When we moved in, the property was in a filthy state, despite being told it had been scheduled for professional cleaning. This was clearly not the case.-Unrepaired Damage: The previous tenant damaged various items in the property that were never repaired or replaced, and no clear answers have been given regarding this either.-Outstanding Bills: The previous tenants left unpaid bills that have yet to be addressed. Despite informing the agency, no action has been taken.The lack of response and the unacceptable state of the property has made this entire experience a nightmare from the start. If I were a landlord or a tenant, I would never work with or recommend your agency due to these ongoing issues and unprofessional handling of the situation.
4/5
TrustpilotSpeedy solutiom
We had a problem with claim against a tenant deposit; On a follow up call, we spoke to Amy Francis at Choices; Amy took hold of the matter and resolved it there and then. Much appreciated.
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotI have had such a great experience…
I have had such a great experience working for Choices, especially working for Rosie Thompson. She is very polite and Professional.I am 100% satisfied with her way of working and handling situations. Hopefully i will be lucky enough to work with Rosie in future.All the best Choices team.Best wishes to Rosie Thompson Regards Ravi Maan
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
4/5
TrustpilotThankyou Rosie
A Thankyou to Rosie for her prompt and helpful support when our tenant raised an issue. Rosie was extremely patient and professional in helping us sort it out. Thanks again for taking the time.
Thank you for your wonderful review.
5/5
TrustpilotSam has been tremendously helpfu
Sam has been tremendously helpful in managing the letting of our property. He is timely and always follows up. He is pleasant to deal with and provides very helpful advice. A pleasure to deal with!
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotExcellent service received by myself…
Excellent service received by myself all the way from start to finish, Fahad, Millie and Shannan gave me top customer service thank you Robert Brewer.
We're very pleased to read your comments about the team and thank you for leaving such a lovely review.
5/5
TrustpilotGreat for Foreign Based Landlords
The team at Choices rental support are always amazing, helpful and on top of things. Being a foreign-based landlord can be tricky, but Shiquerah Smith makes it a whole lot smoother.
1/5
TrustpilotMY EXPERIENCE
AVOID IF POSSIBLE ESPECIALLY IF THE PROPERTY IS OUTSIDE OF LONDON initially great. however move in date was changed on the day. on the second move in date (provided by choices) I received a phone call saying it wasn't possible to move in due to the poor condition of the property. 2 months pass by, they reach back out to me telling me the property is ready to go and we can move in within a week. I request a re visit. the property was in better condition howver not ready. we agree a move in date for 3 weeks away giving time for agreed works to be completed. My partner collects keys and the re is a leek, none of the works done (safety works), especially disappoiting as they were aware I had 2 sons and it would not be safe for them to Live there. Tennancy cancelled.
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
4/5
TrustpilotGreat service and communication
Hello everyone! I will like to say a big thank you to Shiquerah Smith for helping me sorting out my central heating issue. A very quick response from her.
5/5
TrustpilotDenisa Popescu at Choices has been tremendously helpful
Choices have been excellent in helping us rent out our flat. In particular, Denisa Popescu has been terrific in dealing with the tenants, and helping us with the many things that need to be done. She is efficient, responsive, helpful, and polite and friendly. We couldn't have had better service.
1/5
TrustpilotThis company is a scam
This company is a scam , they will take there 15 percent for “managing” the property, The sit back and do nothing and leave your properties in a state of disrepair AVOID AVOID AVOID also don’t believe any of these fake positive reviews ,
I am sorry to hear if you have been unhappy with any service you received on your properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Choices's Coulsdon office has 1,079 reviews across two platforms: 84 on Google, 995 on Trustpilot (across the whole business).
Choices Coulsdon is rated 4.4 out of 5 across all 1,079 reviews, and 4.1 out of 5 on Google from 84 reviews.
Choices Coulsdon, 115a, Brighton Road, Coulsdon, CR5 2NG.
