Trusted Agent profile · Coulsdon
★★★★★
1,086 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,086 reviews on three platforms, including 84 Google reviews rated 4.1.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
TrustpilotThis is my first time with choices.
This is my first time with choices.And the experience so far has been very nice, they are receptive, calm and nice, Fahad Khan has been very helpful and supportive,including Lucy.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotVery kind & efficient.
4/5
TrustpilotSpeedy solutiom
We had a problem with claim against a tenant deposit; On a follow up call, we spoke to Amy Francis at Choices; Amy took hold of the matter and resolved it there and then. Much appreciated.
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
1/5
TrustpilotUnresponsive Management and Uninhabitable Living Conditions
We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious concerns.-Uninhabitable Conditions: The windows in the apartment are non-functional, making it impossible to ventilate the space properly. This violates basic health and safety standards. We have raised this issue numerous times, but our calls and emails continue to be ignored.-Unsanitary Property Upon Arrival: When we moved in, the property was in a filthy state, despite being told it had been scheduled for professional cleaning. This was clearly not the case.-Unrepaired Damage: The previous tenant damaged various items in the property that were never repaired or replaced, and no clear answers have been given regarding this either.-Outstanding Bills: The previous tenants left unpaid bills that have yet to be addressed. Despite informing the agency, no action has been taken.The lack of response and the unacceptable state of the property has made this entire experience a nightmare from the start. If I were a landlord or a tenant, I would never work with or recommend your agency due to these ongoing issues and unprofessional handling of the situation.
5/5
TrustpilotI have had such a great experience…
I have had such a great experience working for Choices, especially working for Rosie Thompson. She is very polite and Professional.I am 100% satisfied with her way of working and handling situations. Hopefully i will be lucky enough to work with Rosie in future.All the best Choices team.Best wishes to Rosie Thompson Regards Ravi Maan
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
4/5
TrustpilotThankyou Rosie
A Thankyou to Rosie for her prompt and helpful support when our tenant raised an issue. Rosie was extremely patient and professional in helping us sort it out. Thanks again for taking the time.
Thank you for your wonderful review.
5/5
TrustpilotSam has been tremendously helpfu
Sam has been tremendously helpful in managing the letting of our property. He is timely and always follows up. He is pleasant to deal with and provides very helpful advice. A pleasure to deal with!
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotExcellent service received by myself…
Excellent service received by myself all the way from start to finish, Fahad, Millie and Shannan gave me top customer service thank you Robert Brewer.
We're very pleased to read your comments about the team and thank you for leaving such a lovely review.
5/5
TrustpilotGreat for Foreign Based Landlords
The team at Choices rental support are always amazing, helpful and on top of things. Being a foreign-based landlord can be tricky, but Shiquerah Smith makes it a whole lot smoother.
1/5
TrustpilotMY EXPERIENCE
AVOID IF POSSIBLE ESPECIALLY IF THE PROPERTY IS OUTSIDE OF LONDON initially great. however move in date was changed on the day. on the second move in date (provided by choices) I received a phone call saying it wasn't possible to move in due to the poor condition of the property. 2 months pass by, they reach back out to me telling me the property is ready to go and we can move in within a week. I request a re visit. the property was in better condition howver not ready. we agree a move in date for 3 weeks away giving time for agreed works to be completed. My partner collects keys and the re is a leek, none of the works done (safety works), especially disappoiting as they were aware I had 2 sons and it would not be safe for them to Live there. Tennancy cancelled.
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotDenisa Popescu at Choices has been tremendously helpful
Choices have been excellent in helping us rent out our flat. In particular, Denisa Popescu has been terrific in dealing with the tenants, and helping us with the many things that need to be done. She is efficient, responsive, helpful, and polite and friendly. We couldn't have had better service.
4/5
TrustpilotGreat service and communication
Hello everyone! I will like to say a big thank you to Shiquerah Smith for helping me sorting out my central heating issue. A very quick response from her.
1/5
TrustpilotThis company is a scam
This company is a scam , they will take there 15 percent for “managing” the property, The sit back and do nothing and leave your properties in a state of disrepair AVOID AVOID AVOID also don’t believe any of these fake positive reviews ,
I am sorry to hear if you have been unhappy with any service you received on your properties.
1/5
TrustpilotAwful
Awful. Had a terrible landlord who had passed it onto this management agency. Emailed the list of all the issues that need to be resolved as soon as it was handed over. However a month in and nothing has been resolved. I’ve had to be the one to scout for a door repairman. I don’t know why I have to be under bad house conditions and having to sort the issues out myself. The landlord also owes me over £500 yet they haven’t seemed to of gotten anywhere with getting that paid to me? Each time I’ve asked I’ve just been hit with he’ll be calling back later or we’re trying to agree on an amount. It doesn’t take a month and still going. With being unable to go away on work trips I’ve lost over £10,000 and still going.
Thank you for your review, I am sorry to hear if you have experienced problems with your property and/or landlord, I understand you have been in contact with our office and a colleague is in direct contact with you and your landlord. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleGreat service from start to finish with George at Choices of Coulsdon when letting our property. Very professional service given. Always punctual and returned calls very quickly. George was not pushy or using a hard sell. Great that he gave us information of other properties that were our competion, very useful. He was informative and very knowledgeable of the area and updated me every Monday and Friday. Highly recommend and will certainly use again for letting.
5/5
TrustpilotI've been using Choices Croydon for…
I've been using Choices Croydon for years and the team there are 1st class. Very helpful and responsive. Thanks to Daniel, Rachel and Lucy for the seamless on boarding of my new tenants.
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotHelpful and kind Jacqueline
Jacqueline has been amazing all the time. Very kind and understanding. Always try to help in the least amount of time and has been amazingly helpful. Thank you for supporting us and good job for an awesome service
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotGreat and helpfully Team.Good…
Great and helpfully Team.Good comunication
4/5
TrustpilotShout out to Sam Nourse
Shout out to Sam Nourse for generally good service to myself as landlord- is keeping me posted, and actioning requests on timely basis, and overall positive vibes. Thank you very much Sam!!!
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
1/5
TrustpilotExtremely poor service
Extremely poor service, We rented the flat through Choices. They did not attend to the problem with broken appliances after repeated requests and reminders. Its one and a half month since vacating the property we were waiting to get our security deposit back. We got the professional end of tenancy cleaning done when we vacated and today we are receiving their claim with whopping £460 cleaning charges. It's an exploitation. I would not recommend to anyone to go to them.
I am sorry to read your review, perhaps you can email me directly and I can look into your complaint: karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotGeorgia Pearson is very helpful.
Georgia Pearson is very helpful.She have explained steps clearly and helped with all the queries I have for my upcoming tenancy with Choices!!!
Thanks for the 5* review - we're pleased to hear you received great customer service from Georgia.
5/5
TrustpilotFriendly service, very pleased
Shannon was incredibly helpful, friendly, quick and efficient. Lovely to speak to and I had a good experience. Thank you!
Thank you for your review.
3/5
TrustpilotI liked the level of commitment and…
I liked the level of commitment and prompt responses. Very good at communicating apart from the day that the inventory clerk turned up without a notice, as I would like to present during the inventory check. Overall I like the level of service I have been receiving. Millie has been great in keeping me update of the progress.
1/5
TrustpilotI had horrible experience with this…
I had horrible experience with this agency in the Sutton branch. I specifically asked to find a tenant with myself managing it. The tenant also wanted a 6-month (not rolling contract) but instead got auto renewal one. 2 or 3 months prior the contract expires they won't remind you and ask what you wish to do. Most people have a busy life and therefore when you wish to terminate it, they argue you missed it and therefore the contract had renewed. They also force landlords to go through them as long as the tenant stays in your property which is badly written in the contract. It is a rip off agency and when discussing in the branch, the leting manager said this is how they make money. I have used a few agencies and this one by far is the WORST with most shocking exprience. I am writing to The Property Ombudsman as my complaint was not responded or even noticed after 2 weeks now. AVOID.
I am sorry if you have had any problems, I understand you have raised a complaint directly with The Property Ombudsman who we have responded directly to.
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