Choices Coulsdon reviews

★★★★★ 5/5

Trustpilot

Accidental Landlord and stayed 6+ years.

I have been letting a property through Choices for over 6 years now and have had no issues all the way through. I generally deal with Vicky Hall but have dealt with Rosie and Jade a number of times too. They have always been excellent, if i have an issue i will email Vicky and she will sort the issue out whether its an issue with the property itself or the rent etc. The odd occasion when the rent was late by the tenant was always resolved quickly. When there is an issue with the property i have always been offered a contractor and a quote for the work, sometimes i will use and others i may get alternative quotes. Given i tried to sell the property to start with but it fell through i decided to let instead and i am glad i did as its been very much hassle free with Vicky and team. Long may it continue. As an aside, one review made me laugh, i wish i could sit on the beach, sadly i have a large mortgage on it so the rent and timing is very important or i go overdrawn, fortunately this has not happened very often at all. No sun bathing for me.

Eddie · 17 December 2020

★★★★★ 5/5

Trustpilot

We are currently dealing with a…

We are currently dealing with a delicate situation and Rosie Thompson has been very helpful and reassuring while handling the matter. Everything is being dealt with promptly and professionally which has been of great comfort to us as tenants. Thank you for your time and patience.

Luisa · 23 May 2024

★★★★★ 5/5

Trustpilot

Recommend

We have been with Choices for a year now and there's nothing I can complain about so far. Superb communication both phone/mail. I want to particularly mention Amy Francis (Senior Property Manager) who is always there to help, very responsive, friendly and professional. Thank you Amy !

Cristina · 25 February 2021

★★★★★ 5/5

Trustpilot

A hearty thank you to Amy Francis,who…

A hearty thank you to Amy Francis,who responded to my emails quickly, very professional and patience, with issues that occur at my flat resolve within a time frame that suits myself and family...your doing great customer service Amy...keep it up....

Shrodder · 14 April 2022

★★★★★ 5/5

Trustpilot

Rhiannon Owens is very effective and…

Rhiannon Owens is very effective and professional. She replies to the emails promptly and sorts the issues very fast as they arrive. She is friendly, helpful, easy to talk to and a pleasure to deal with. A very happy customer.

Olena · 31 March 2022

★★★★★ 5/5

Trustpilot

As always choices estate agents have…

As always choices estate agents have been so professional, especially jade today, when she promptly returned my dropped call , polite , and friendly first class service

Ramon · 2 June 2026

★★★★★ 5/5

Trustpilot

Rhiannon Owens

Rhiannon OwensI am Bernie Bartholomew, I have been with Choices as a landlord for more than 10 years. This explains how much I trust Choices to manage my property.Recently I had a water leak in the property and created two months of never ending problems. If it is not Rhiannon's support and help I would have left choices and suffered a lot.Rhiannon is very helpful, patient, hard working, friendly and very sympathetic young lady.She was calling me to support me during the time, finding the correct and reasonably affordable person to resolve all sorts of issues with the flat.She is very professional and work very efficiently. I am truly grateful for all her support and help. I am so pleased that I have her as my portfolio manager.Thank you Rhiannon from bottom of my heart for all your help. I wish you all the success with Choices for the future. I will 100% recommended her to manage anyone's property.

Bernie · 3 September 2020

★★★★★ 4/5

Trustpilot

Amy Francis

Although I haven’t been totally convinced about the quality of service from Choices overall, there is no doubt that Amy Francis is a credit to them. She was polite, helpful and efficient. I could not speak more highly of her.

Steve · 18 March 2022

★★★★★ 5/5

Trustpilot

Amy Francis has been great is helping…

Amy Francis has been great is helping sorting out getting an engineer for the flat and providing a time frame. This meant we were not wasting a whole day waiting for them. She deals with your emails promptly and replies with answers either straight away or lets you know she will find out and get back to you. Happy that Amy is at the other end and know that someone will be helpful.Thanks a lot Amy

Jai · 26 July 2021

★★★★★ 4/5

Trustpilot

Have been doing better recently.

The agency has been doing better recently than previously. Communication has been better and I have been able to speak to the correct people who have been able to help me quickly with queries and followed through on providing requested information. Vicky and the team have been very help and I would like to thank them!When I first dealt with this real estate agency I experienced multiple issues. Firstly, I was dealing with multiple agents which become very confusing and i didn't know who to speak to. Secondly, I had multiple issues that needed to be fixed and things weren't followed up consistently. I was constantly chasing them for answers and when they did reply I only received answer to one of the questions. Lastly, communication was a massive problem, no reply to emails for weeks or months. I would call to follow up and even this didn't incite a reply via phone or email. However, as I said, they have been doing a lot better recently and I really hope this continues.

Alicia · 16 July 2020

★★★★★ 5/5

Trustpilot

Ethan - Choices Crawley

First time buyer! The process with my solicitor was slow and frustrating, but Ethan was happy and helpful throughout the whole thing. From our first show around at the beginning to getting our keys at the end, there was constant friendly, professional communication. Always giving every possible update and ensuring that we were being kept in the loop, and the right things were being pushed along. Really great service, thank you :)

Jessica · 24 February 2022

★★★★★ 5/5

Google

I would like to recommend George Hawkins from the Coulsdon Branch for letting your property. Extremely productive and professional and the only reason why I chose Choices to let my property. I elected to go on their advanced rent option which has really helped me. Always got back to me with prompt updates and progress reporting Great service. Finally I would like to confirm that George Hawkins is a valuable asset for Choices Estate Agency and have recommended him personally to other landlords and homeowners. Regards. Grant Budd

Grant · 10 June 2020

★★★★★ 5/5

Trustpilot

I am very happy with Choices

I am very happy with Choices. They run the process efficiently, arrange things for their clients, make sure everything is done in time, chase vendors and parties where necessary, and their communication is excellent. Choices - both their letting department and sales - are professional; they know their business very well. All of their staff are excellent. I'll mention Lucy Williams, in particular, for standing out with her excellent communication and for being on top of things. I definitely recommend their services.

Consumer · 12 January 2023

★★★★★ 5/5

Trustpilot

Used Choices again for one of my…

Used Choices again for one of my properties. Abbi is 10/10 with finding tenants and sorting it all out for me. The professionalism was fantastic! Rented the property within 48 hours.

Andy · 18 December 2024

★★★★★ 5/5

Trustpilot

Paula & Denisa ... Choices Angels!

I would like to take a moment to commend the exceptional service and support provided by CHOICES, particularly by our designated Portfolio Managers, Paula Gout and Denisa Popescu. We recently experienced flood damage to our property, and both Paula and Denisa responded promptly and with great professionalism. They managed the situation with reassurance and efficiency, ensuring the tenants were well taken care of while the insurance process was underway.Throughout the entire process, they meticulously gathered all the necessary information for the claim and worked closely with a local contractor to address the issue. Their attention to detail and dedication went well beyond the usual expectations, and as a landlord based outside of the country, I truly appreciate their efforts in ensuring everything was handled smoothly.I was very impressed with their professionalism and problem-solving abilities, and I would wholeheartedly recommend them without hesitation.

John · 3 December 2024

★★★★★ 5/5

Trustpilot

I've just renewed my participation in the ARO scheme...

I've just renewed my participation as a landlord for the rental of one of the properties I own - this is my second time with choices and the ARO scheme.

Google · 1 May 2026

★★★★★ 5/5

Trustpilot

It is about clients

My designated portfolio manager Robyn Copperthwaite is responsive and the explanations are clear and precise. It saves a lot of time to someone who just came to UK and does not have experience with tenancy.

Luka · 15 October 2024

★★★★★ 5/5

Trustpilot

I let my property with choices

I let my property with choices. Recently I had to contact them to sort out issues. I dealt with Rhiannon from Redhill branch. I found her to be very helpful, professional and knowledgeable. It was refreshing to deal with someone with genuine interest for a change.

Jonathan · 22 October 2020

★★★★★ 5/5

Trustpilot

Thank you to Kyla and the whole team…

Thank you to Kyla and the whole team involved in helping me make this possible your service and efficiency has been outstanding I would also personally like to thank William and Michael for everything you’re efforts I appreciate greatly 💯🙏🏾😊

Mr · 23 July 2024

★★★★★ 5/5

Trustpilot

AMY IS THE BEST !!!

Amy is the best - she is efficient and bright and cheery - nothing is too much trouble for her and she gets on with things quickly and sorts it all out - in fact she is a superstar!!!Actually she's so good i might pinch her for my company so make sure you look after her !!!As you can see we are extremely happy with the service she offers for you company.Well done to her indeedNicky Webster 73B Queens Road.E.Grinstead

Suki · 7 February 2020

★★★★★ 5/5

Trustpilot

Top service

Just wanted to say a big thank you to Amy Francis at the Redhill office for all her assistance . Sorted out all the problems for us things I thought I would have to do myself . Also a pleasure to speak to .

Mick · 16 March 2021

★★★★★ 5/5

Trustpilot

Robyn was professional and pleasant to…

Robyn was professional and pleasant to deal with. Thank you.

Pembroke · 10 June 2024

★★★★★ 5/5

Trustpilot

Wow.....

What can I say.... I'll start off with one member in particular, Satheeskumar - wowI've now been a tenant of choices for 18 months and the work Satheeskumar does, is amazing. We have good communication, listens to me and understands. He recently has made my kids Christmas by gaining permission for them the have a pet. That just on its own is 5 stars.Since Satheeskumar has taken over an area in the office, he's doing an amazing job and should be recognised for that. I've had my fair share of rouge estate agents and Satheeskumar has made choices better.

Lisa · 25 November 2022

★★★★★ 5/5

Trustpilot

Extremely helpful and professional

Ethan and other staff members from Choice were extremely helpful and professional for our first home buy and negotiation with the Seller. I would like to recommend choices for the property exchange.

Komal · 17 November 2022