Choices Coulsdon reviews

★★★★★ 5/5

Trustpilot

Do you need a excellent letting agent?

The process of finding/procuring a flat in the current climate can be quite difficult as we are all aware, until I found Choices / Sinclair. The process from start to finish has been beyond any expectation, phone calls are always answered, emails responded to in a timely fashion and they have streamlined the whole process to allow no stress or worry.Lucy W, this week has been my saviour, polite, friendly and super helpful, always just a phone call away.Thanks to all within.Alex K

Alex · 27 July 2023

★★★★★ 5/5

Trustpilot

Shiquerah always is polite and…

Shiquerah always is polite and attentive , keeps me informed , and undertakes every item with efficiently.

Customer · 14 September 2026

★★★★★ 5/5

Trustpilot

Vicky was very helpful

Vicky was very helpful, understanding and prompt when I needed her assistance during my rental at the flat I was in for three years. She made sure that she responded to any issues efficiently and communicated between myself and the owner of the flat as needed. I always felt well informed about any work that needed to done in the flat or building or changes in my tenancy. I found my experience with her and her company very good and would recommend them to anyone else.

Vydaisha · 10 October 2021

★★★★★ 1/5

Trustpilot

Choices agency are at it again

Choices agency are at it again, bad enough that they increase house rent every year and still same way they did last year, increasing rent without email or letter.Just paid rent and received email from them claiming that we own them 60 pounds. Is this the new way of be crafty or extortion because I never think that an agency will be this mean, in time of inflationI will advise people to not use choices agency because they are inconsiderate

Tonia · 12 July 2023

★★★★★ 5/5

Trustpilot

Very Professional

We have been renting through Choices for 3 years now and couldn't fault their professional service. Amy Francis is brilliant at her job, sorting anything swiftly. We have dealt with other letting agents in past years and Choices/Amy are the best.Thank you Amy

Terry · 2 June 2022

★★★★★ 5/5

Trustpilot

Grant Brown of Choices Caterham - excellent

I thoroughly recommend Grant Brown of Choices Caterham. I've worked for estate agents and conveyancers so there were certain qualities I was looking for. A friend had recommended Choices (something I didn't tell Grant) and I knew from the initial enquiry that Grant was the friendly, helpful, personable, sociable, experienced (17 yrs) and professional agent I wanted, especially as my circumstances added obstacles (selling a relative's house as an attorney, from a long distance, rarely able to visit Caterham, and Covid restrictions). Grant was my main point of contact. Choices found a buyer quite quickly, and kept me well-informed. Shout-out to James Kerridge whom I dealt with when Grant was out, on the phone etc. As a firm Choices is the right mix of traditional people-orientated estate agents, preferring phone contact i.e. talking with the client, combined with internet for, say, exchanging docs or text/email. My friend's recommendation did me a big favour, and I'm very pleased to be able to give my own recommendation.

Mrs · 1 September 2021

★★★★★ 5/5

Trustpilot

Shiquerah it's always very helpful

Shiquerah it's always very helpful, efficient and professional with any issues that I have with my rental portfolio

Peter · 2 September 2026

★★★★★ 5/5

Trustpilot

Amy Francis is a star

I just moved in to a new flat in London through Choices and I must say it was one of the most stressful experiences I had considering that I came from a countryside area. I have had issues even before I moved in but Amy has been a big help eventhough she was not the property manager allocated on my flat. Her response to my questions and concerns were quick and she maintained her being nice and professional even during my most impatient moments. Keep it up Amy and thanks a million for your help.

Rafael · 9 August 2021

★★★★★ 5/5

Trustpilot

Thank you Choices Team!

Many thanks choices team for the great service you have given us. Thank you Shannan, Esme and Ashley, for the amazing work and prompt updates about the process. I recommend Choices highly enough. Thank you!

P · 3 March 2023

★★★★★ 5/5

Trustpilot

Outstanding service!!!

We have been in communication with Chantel at Choices over numerous matters and we would like to say that she is one of the most helpful, polite, professional and friendly agents that we have ever had the pleasure to have worked with!! We would highly recommend Choices and especially Chantel. Chantel and Choices always provide OUTSTANDING service!!

Dan · 23 November 2023

★★★★★ 5/5

Trustpilot

Hi mates

Hi mates, I’m renting from choices 12 months until now Russia dock I’m happy with my property and the way choices handles any issues regarding repairs and cleaner every weekend Monday to Friday.They listen and respond immediately and resolved the issue. This best areas and quiet , safety for night time I never ever lived lovely area liked . ❤️❤️❤️❤️🙏🏡🏡🏡🏡🙏🏡🙏🏡🏡🏡🏡Best wished Sekou

Lenny · 2 July 2024

★★★★★ 4/5

Trustpilot

Thanks to Millie Lawlor for their quick…

Thanks to Millie Lawlor for their quick replies to my queries.

James · 20 August 2024

★★★★★ 5/5

Trustpilot

Pleasant Experience

Denisa Popescu is our Portfolio Manager at Choices. She has always been efficient and helpful. We received an erroneous council tax bill and when we discussed it with her she was quick to send the relevant document to the Council to help resolve the problem. We wish her well.

AD · 24 April 2024

★★★★★ 5/5

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Very happy with the service that I get…

Very happy with the service that I get from Jade. Very helpful, prompt and polite.

Nicos · 8 September 2026

★★★★★ 5/5

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I want to really appreciate Deondre of…

I want to really appreciate Deondre of the Coulsdon office.HE IS so friendly and helpful and yet professional.Thanks for helping me get my dream home.Shout out to Nida and the rest

Betty · 19 May 2023

★★★★★ 1/5

Trustpilot

POOR POOR POOR USE REPUTABLE AGENTS NOT THESE BUNCH

Unfortunately i can only be honest and speak from my experiences with Choices.

Mark · 26 January 2026

★★★★★ 1/5

Trustpilot

Our experience with Choices

Our experience with ChoicesAfter having a baby we decided we needed our flat to be fully managed and selected Choices as the agent we met was very helpful and reassured us that our property would be on the best hands. When the time came to sign the contract, we found that if we wanted full management we were forced to sign a Primary Tenancy Agreement with Choices themselves and they would sublet the property to the tenant. We were very worried about this arrangement but they said that was their only option, and at the time didn’t have bandwidth to start from the beginning again. That was a really bad decision. We started hearing from the neighbours that the tenants were a problem, inconsiderate and that they never knew who actually lived there. A,so the rent was always late, sometimes more than 2 weeks. After asking Choices a couple of times and them reassuring us, we still were not convinced due to the complaints and late payments and decided to give the tenants 2 months notice. We were told we couldn’t as the contract only allows you to give notice in the first six months then you’re literally locked in. The primary tenancy also forces you to pay all of Choices fees at the beginning of the contract which ends up being most of the first two months rent. Anyway after the first year ended, we assumed the tenancy would be month to month as they usually are. But it turns out that the Primary Tenancy Contract has no end date, and is perpetual! We were also extremely surprised to not get any rent the first month of the second year as Choices had front loaded the full fee of the year again!!! Even though the tenant had not renewed another year. After multiple arguments about this with Choices we got no where due to the Primary tenancy trap contract we had signed. Naturally the tenant have notice and moved our two months later. Choices would not refund the fees paid till the end of the year and said they would get us another tenant which would mean we’re locked in with them forever. We decided not to because of the disaster state we found the flat in. The tenants had sublet it to multiple people and even converted the living room into a bedroom without permission. They had installed doors, hangers on the wall, drilled into the ceramic of the walls In the bathroom, removed cupboards, and not reported major water leaks. When we asked Choices how this could happen under their full management watch, they said due to COVID they had done no inspections. When asked why they didn’t do video inspections or visited when the tenant was out they had no response. It cost us around £5000 to fix up the place. We only received the deposit of £1440 back 3 months after the tenants had left. Choices fees and the fix up costs, amd the time it stayed empty together basically wiped out a large portion of what we got from the flat in 14 months.

Filipa · 21 February 2021

★★★★★ 5/5

Trustpilot

Robyn Copperthwaite at Choice has gone…

Robyn Copperthwaite at Choice has gone above and beyond to provide excellent service managing my properties even on Sundays and evenings.

Nicholas · 26 July 2026

★★★★★ 5/5

Trustpilot

Support from Satheeskumar Arulanantham…

Support from Satheeskumar Arulanantham has been consistently excellent throughout the year. He is most responsive and has helped me resolve some potentially tricky situations with my tenants in a professional and prompt way. Well done, Sathheeskumar!

Johanna · 22 November 2022

★★★★★ 1/5

Trustpilot

*Please Read*

*Please Read*Working with Tunde was an absolute nightmare from start to finish.On January 25th, I contacted Choices Letting Agency regarding a great apartment I found on spare room.When I initially contacted Tunde I was very clear that my max budget was £1500 including bills and council tax. Subsequently, Tunde assured me that my monthly cost would be around £100 quid a more than my max budget (which was acceptable because the place was great). Needless to say, we proceeded and moved forward with paperwork. From the beginning I was very transparent with Tunde with respect to the fact that I was currently waiting on my Italian passport and had my American passport as well as an Italian ID. Tunde, again, fast talked me telling me that it would be fine and if I was not accepted by deposit would be refunded.The next day, after having put the deposit down, I started looking into bills council tax, etc. The council tax alone was £110. I reached out to him expressing my concern (it was very hard to get into contact with him as his phone had water damage). Tunde’s answer was to offer my email to a bunch of third party bill servicing companies literally filling my email with junk mail (I kid you not). At this point it was starting to look like this place was well over my budget.Consequently, I was told by the referencing agency (after promptly submitting all the required documents to the best of my ability) that they would not be able to move forward without my referencing. I called Tunde and his response was that he had just rented an apartment to somebody using the same document I submitted, and that it wouldn’t be a problem. So just to recapitulate - at this point I have Blinc (Choices’ referencing agency) and Tunde literally telling me conflicting things.With my move in date nearing and the possibility of me being homeless looming, I decided to email Tunde which at that point he responded by having his boss call me two days later.Needless to say I did not get my deposit back.Awful experience - a lot of it was Tunde’s fault. I did not feel, at any point, in dealing with choices that my best interest was even remotely taken into consideration.

Carlo · 5 February 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very genial and friendly especially from Rachel Nichols, very convivial and trustworthy, if you need help or advice, she’s the one to go to

Adam · 18 June 2026

★★★★★ 5/5

Trustpilot

Choices is an excellent company that…

Choices is an excellent company that provides fast and satisfactory solutions to its landlords. I especially want to thank Amy, an excellent person, that is all I can say

Rivesrodriguez · 22 June 2023

★★★★★ 5/5

Trustpilot

My experience with Choices

I have experience with Choices 3 months before to find a property to rent for my adult son and me. At first, I was pleased to work with the letting agent Raimonda who continually informed me about the property in the market and supported me in making the decision and renting the right property. Going through the process of renting, I was very satisfied to meet the letting admin Millie Lawlor, who was very supportive and helpful for such a complicated situation as mine...I am very thankful to all the Choices staff that I met...Thank you very much!

Diana · 24 March 2023

★★★★★ 5/5

Trustpilot

Pleased with the service

Our property has been managed by Choices for the last couple of years . We are pleased with the service, would like to mention Amy Francis who is always very professional, proactive and available. Amy is good at communicating and hands on at solving any issues ASAP.

Jiji · 23 March 2021