Choices Coulsdon reviews

★★★★★ 5/5

Trustpilot

Had a great experience with choices

Had a great experience with choices, any issues and they get on it straight away. Special shout out to Robyn for being so attentive.

Harry · 6 June 2024

★★★★★ 5/5

Trustpilot

Great Service!

We've had a great experience with Choices even though we just rented the house for only six months. they've been of great help and given excellent service.Amy Francis was of great help when dealing with any issues or contract changes over that time.They're all good at their job.very helpful.Thanks Amy!

Matilda · 9 June 2022

★★★★★ 5/5

Trustpilot

I have been using Choices estate agents…

I have been using Choices estate agents for sometime to deal with the renting of my property. I have always found them easy to deal with as they provide a friendly and professional approach, In particular, Jacqueline Petrova is always helpful and efficient giving me clear guidance and support when needed. Thank you for all you do

Mrs · 25 April 2021

★★★★★ 1/5

Trustpilot

THIS IS A MESS OF AN ORGANISATION.

THIS IS A MESS OF AN ORGANISATION.AVOID at all cost first thing they make me come collect keys after paying over £3000 and then they tell me not ready come back 3 o’clock. I went back 3 times after and said each time we need more stuff from you rather than telling me first thing in morning, or telling me when I first attended.No one informed me anything before this day or told me what they wanted me to do. No help from anyone in office as the manager waved me out the office as quick as possible. While ignoring me pretending to be busy after telling her I would be homeless and everything is in my car waiting to be moved in as they promised me the property will be ready today.Terrible service terrible staff terrible company with zero compassion or respect treat me like an animal.They also refused to give me my initial deposit back as if I was in fault.The guy who was supposed to be helping me didn’t do nothing to help while I attended the office 4 times left it for his rude,ignorant and unhelpful manager neda.Although it not my fault I call back next day to fix it and the guy told me no we will send your big deposit back the property isn’t available for me? Sneak business the property is already gone to someone else the next day how this possible if yesterday evening it was mine.This place doesn’t deserve to be in business!!!!!

Muhammad · 3 December 2023

★★★★★ 5/5

Trustpilot

Denisa Popscue

Denisa PopscueI have been dealing with Denisa over the last few weeks. I can confirm that Denisa is very prompt in dealing with my inquires in timely way. In my opinion she takes keen interest in her work and will progress at Choices.

Mona · 5 December 2024

★★★★★ 1/5

Trustpilot

Avoid Redhill office as a landlord

As a past landlord (small time - one small property) I would avoid the Redhill office at all costs.When everything is going well, it is great.Any problems the staff and manager are rude, disrespectful and in my experience drag their feet.If you do decide to use them for full management of your property, INSIST on a reference from the previous landlord of your tenant. Do not let Choices blag and side step. I didn’t insist on this and learnt the hard way.Just because you pay for full management, does not mean they will work in your interest.(Please note I have had many conversation with Customer Services regarding prior to this review - the reply below is a generic response to poor reviews. Like most of my experience, it’s lip service without much action.)

CM · 3 November 2023

★★★★★ 5/5

Trustpilot

Great company to deal with

Great company to deal with. Rachel phoned me requesting my services (locksmith) and I have to say from beginning to end her service was 1st class. Dealt with a lot of letting agents and Choice is bar far the most efficient. Anyone thinking of renting a property from them don't hesitate, you won't be disappointed.

David · 18 March 2021

★★★★★ 5/5

Trustpilot

Great company with best people working…

Great company with best people working to help from start to finish. Everything was approached fast and easy. Thank you

Carol · 1 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Property Management and Lettings Service

We’ve had a consistently excellent experience with this managing agent, and the level of service provided has been outstanding. Robyn, who takes care of the day-to-day management, works incredibly hard and is always approachable, responsive, and thorough. He handles issues efficiently, keeps communication clear, and makes sure everything runs smoothly, which gives real peace of mind.

Moshe · 21 December 2025

★★★★★ 5/5

Trustpilot

Very helpful!!

Vicky has been very helpful when we have been trying to sort out some repairs that needed doing. They were dealt with quickly and efficiently! This was great, as we’ve had some issues when we’ve previously rented elsewhere (with other agencies!) where things were never dealt with. This made a welcome change. Thanks Vicky!

Allison · 20 April 2021

★★★★★ 5/5

Trustpilot

So thankful for Charlotte G helping us…

So thankful for Charlotte G helping us with an issue at our rental. She acted quickly and professionally and was able to get us the help we needed at the exact time it was required! Thank you Charlotte for your assistance and care!

Erin · 7 November 2022

★★★★★ 5/5

Trustpilot

Thanks to Denisa for prompt response.

Denisa is always prompt at replying to any queries. She is understanding and really helpful.Thank you!

Aamir · 21 August 2024

★★★★★ 5/5

Trustpilot

Shiquerah and jamie at Choices has been…

Shiquerah and jamie at Choices has been amazing since dealing with them. Polite , friendly and always willing to help find solutions to issues or problem,

Ike · 4 August 2026

★★★★★ 5/5

Trustpilot

Superb service

Grant went above and beyond to help us sell our home and made the whole thing run smoothly. Everything was transparent and simplified for us which made the whole process a very positive experience. We can’t recommend Choices highly enough.

John · 4 February 2023

★★★★★ 5/5

Trustpilot

Chantelle Varney - Choices Coulsdon

Chantelle has been amazing through this experience for me, very thorough and very efficient, clear and concise, I’m glad I got her exceptional professionalism when it came to choosing a property. She has guided through this whole process and made it very easy to express any concerns and ask any question about what happens next, Choices are very lucky to have an intelligent and inspiring individual working for them. Personally I would like to say thank you for making this a very smooth transition for myself. 11/10

Dwayne · 9 March 2022

★★★★★ 5/5

Trustpilot

Solid efficient professional sales team which I will happily recommend

This review is for the sale of a house which I chose Choices,Crawley to handle and Im pleased to say it was by far the easiest and most stress free of sales Ive ever experienced. From the initial valuation all the way through to getting the sale to completion was handled with the minimum amount of fuss. At all times I was provided with service that left me confident knowing the sale was in good hands . I was pleased to get an agreeable offer within a very short period of time and the rest of the sale was kept on track and on time with all enquiries and questions from both me and the buyers dealt with in a timely manner leaving me to get on with life. Moving and selling a home which I have done several times now is always a stressful experience and with lots of companies out there hungry for your selling commission estate agents sometimes get a bad wrap for doing very little for their money. I can honestly say that this was not the case with Choices . They worked hard to get this sale through quickly by communicating and chasing up between conveyancers efficiently and in a way which left me to get on with life without worrying they were leaving things unchecked. Choices are well deserving of your business If they can do for you what they have done for me then you will not be disappointed. I would to thank Ivan who has been a delight to deal with from day one and to Ethan for working hard in the back ground. Im sure there are more people in the office that deserve my thanks and credit but the fact I never had to talk to them probably means they were just getting on and doing their job right. I hope I don't have to sell a house again for a while yet but if I do I will have no hesitation in using Choices again. I have no affiliation to choices and have never met anyone from the office before now but happy know them now.

Jon · 25 February 2022

★★★★★ 5/5

Trustpilot

Excellent property management service

For almost 10 years we have had excellent service here as they manage our rental.Amy Francis is quick to respond to emails and always efficiently and effortlessly resolves any issue that comes up.We are very happy with every aspect of the property management and would definitely recommend.

A · 3 April 2022

★★★★★ 4/5

Trustpilot

Choices let my house out and provided a…

Choices let my house out and provided a full management for a couple of years, in general I am satisfied for their service. During lock down and travel restriction period, there were a number of issues reported by the tenants , I could not manage it without Choices work .I am happy with Cerys Winn's help recently, she is patient and willing to help. though she is a trainee portfolio manager at the moment, there are a few things that she could not give me a thorough answer right away, but she is always responsive and tried her best to help. I instructed to end the tendency agreement in December 2021, Cerys and the portfolio manager Jade Taylor gave me some clear advice in terms of notice time and the process. Jade Taylor arranged an in depth check out inventory report. The tenants left the property in a terrible situation and there was even a fire in the kitchen which made some serious damage, Jade handed this over to the branch letting manager timely to follow things up. Jade is working together with Cerys to look after my property, so they both take credit for the service I received.The letting manager Christina is always super helpful, she managed to get the property had a deep clean and major damage fixed.

Bing · 4 February 2022

★★★★★ 5/5

Trustpilot

Brilliant firm

What can I say? Sam was outstanding - so helpful and kind and explained things to me that I was totally unaware of. This is a brilliant concept and works. I was paid on time, in full. No hidden charges. I thoroughly recommend Choices. Thanks again. Ps Rosie was a genius, too

Lof · 21 May 2024

★★★★★ 5/5

Trustpilot

I just want to say a big thankyou to…

I just want to say a big thankyou to Amy for help with an issue I had with no hot water and heating , without her help we could have waited a lot longer , the communication she gave me keeping me updated every step , thanks Amy again brilliant house manager

Kim · 22 April 2021

★★★★★ 5/5

Trustpilot

Denisa

I want to share my positive experience with Denisa! For an entire year, my flatmate and I struggled to coordinate getting a key for our flat, and it became quite a challenge. But then, stepped in to assist us! Denisa was simply fantastic. Not only was she kind and helpful, but she also solved our problem in the blink of an eye.

Flo · 13 October 2023

★★★★★ 3/5

Trustpilot

I've been with Choices for nearly a Decade - My recent experiences.

I've been with Choices for nearly a decade, with various tenants and staff handling my account as a Landlord and broadly, the service has been very good. As this ratings for recent experiences, I’ve marked it down.A new tenant had moved in and rent was late. I had to chase Choices and they chased Tenant. No direct debit set up or tested. Turns out Choices do not insist on a direct debit being set up and tested prior to a tenant moving in.The above paragraph was the short version and I am based overseas, causing a lot of inconvenience, time, hassle and long emails and having to move funds to ensure cashflow.You'd think it reasonable that the following would not happen the next month...new month same problem.Going into 3rd month and whilst assured after a lot of chasing (let’s see if the upcoming month works as it should), there is a distinct lack of urgency and empowerment here to get this done, despite being a long-standing Customer, discretion, context, lapses etc. Things are escalated and policies quoted, but not actually getting things resolved or a courtesy payment, reduction of fee - something to mitigate distress caused, without having to specifically ask for this and then its reluctant - reactive NOT proactive. Not great Customer Service.Amy, Dan and Phoebe have all been great and Sam has been prompt in replying. The above are my recent experiences after nearly a decade of peace of mind with Choices - hopefully normal services will resume ASAP.

Viraj · 30 December 2021

★★★★★ 5/5

Trustpilot

Ebony is proactive and efficient

Ebony is proactive and efficient, she has addressed all our concerns with diligence and competence. Thank you very much Ebony.

Michelle · 28 July 2025

★★★★★ 5/5

Trustpilot

Excellent service was provided

What an excellent service we received from choices especially from Shiquerah, she dealt with our move out and deposit return in a professional and prompt manner, her customer service skills are excellent and any questions we had she answered them in great detail. We are very happy and would recommend choices. Keep up the great work Shiquerah!

Miss · 1 November 2024