Choices Coulsdon reviews

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful

They will ignore emails and calls and the Customer Services Manager who gives a false impression by responding to negative reviews here does nothing to help resolve the issue. They act as though you a nuicence for constantly emailing, calling and reporting the same issue. In reality, if you don't constantly call and email, you get no response. No response to an email a week ago. Currently four months and still no response about an outstanding repair that was already agreed and quoted for, rather then say they won't do it they just ignore any mention. I'm unsure if they're incompetent or purposeful. The most unprofessional property management company I have dealt with.**following the reply from Karen, I have emailed you twice, you have still not helped resolve the problem and didn't bother to reply to my second email. I cc'd you in an email on 22 September, I have still not had a reply. So your response is untrue.

NT · 2 October 2024

★★★★★ 5/5

Trustpilot

I reached out and Charlotte was kind and helpful…

I was having a few problems due to me ending up in intensive care and communication from myself wasn’t possible so family tried sorting things which just ended in a massive mess of confusion but once I was well enough I reached out and Charlotte was really kind and helpful to me, replied to me and helped me sort a few things, I’m very grateful to her.

Aphoena · 4 February 2022

★★★★★ 4/5

Trustpilot

Ms Chantel Taljaard is a great property manager

Ms Chantel Taljaard is absolutely a great property manager. I would like to give a 5-star rating to her for the prompt response and sense of responsibility shown by her. However, our actual property manager (not mentioning the name) has continued to show a lack of responsibility and has no patience to hear us out either.Because of the way we got treated by that person, I am not giving a 5 star rating.And I really wish Ms Chantel Taljaard to be our property manager.

Mahesh · 20 November 2023

★★★★★ 5/5

Trustpilot

Rachel Nichols

"I’d like to express my gratitude to Rachel Nichols for being incredibly helpful in addressing all of my concerns. She was always quick to respond and ensured that any issues I had were resolved promptly and professionally. Her attention to detail and commitment to providing excellent service really stood out, making my experience much smoother. I highly recommend Rachel Nichols for her dedication and support!"

Helal · 30 August 2024

★★★★★ 5/5

Trustpilot

Thank you Shiquerah!

Shiquerah has gone above and beyond to solve a problem we had, extremely happy to have it all sorted before Christmas. Thank you Shiquerah!

Sarah · 23 December 2025

★★★★★ 5/5

Trustpilot

Charlotte G

Charlotte G. has just taken over the management of my property in Crawley. It was a very difficult time with tenants just being evicted, repairs to be carried out and some rush to find and install new tenants. She managed all this in about 9 days! Amazing!Also thanks to Amy who managed the house so well for several years.R,Pateman

Robert · 30 November 2022

★★★★★ 4/5

Trustpilot

Been Renting as a tenant through…

Been Renting as a tenant through choices for 7 years very helpful at the beginning to find me a property and accommodate me and my family. Upon leaving the property Denisa Popescu was wonderful to deal with when and very understanding and supportive. The only one thing I would say is the system to report a fault was temperamental and sometimes reports would fail to load or job to a long time to be allocated to a contractor

Consumer · 23 November 2023

★★★★★ 5/5

Trustpilot

I would like to share my sincere…

I would like to share my sincere appreciation for the Rosie Thampson, Millie Lawlor, Fahad Khan and Shannan. They worked all together as an incredible team. From the very beginning, they all have been incredibly helpful, professional, and caring. Rosie always responded quickly, explained everything clearly and made me feel confident and supported throughout the entire process. Thank you very much for your support and making the process simple and easy.

Amanpreet · 17 December 2025

★★★★★ 5/5

Trustpilot

I've had the privilege of working…

I've had the privilege of working closely with Choices over the last 2 years, I must say that the team in Redhill are so much help on a day to day basis!Rosie & Robyn both offer me and my team a tremendous amount of support by being easily contactable and quick to respond for any issues.The lettings admin team are also very quick to respond and to help us out at all times!Cannot fault Choices at all, a fantastic group of hard working and talented individuals, great to deal with on a daily basis!6 stars!

Sean · 8 August 2024

★★★★★ 5/5

Trustpilot

Special thanks to Chantel at Daniels…

Special thanks to Chantel at Daniels Downham (Choices) for her incredible tolerance and patience in arranging this years annual gas inspection and PAT testing at the home my daughter rents from them. My daughter and her children all have crippling medical conditions which makes making an appointment, remembering it, sticking to it or even feeling well/comfortable enough to open the door to a stranger (things that most people can cope with) an anxiety inducing and sometimes impossible situation. The way this has been handled every year is to be lauded; totally inclusive and totally understanding of the situation. I cannot thank Chantel enough and just wish more companies were aware of the way in which people with such conditions need to be valued, respected and treated. If I could award 7 stars, I would. Thank you

KarenMorrison · 2 September 2023

★★★★★ 5/5

Trustpilot

definitely recommend!

Having been with Choices for a few years now as a new inexperienced landlord, I can honestly say the service has been exceptional from day one. They’re always easy to contact, fairly priced, flexible and incredibly helpful.

Jenny · 28 August 2026

★★★★★ 5/5

Trustpilot

I am extremely satisfied with the…

I am extremely satisfied with the service I have received from Amy James over the past years. As a property owner living abroad I am very dependent on a reliable and professional service. Amy is ideal for this , she deals with issues quickly and effectively, keeps me updated, answers any queries or doubts I have and is very helpful. Overall a great manager. Great asset for Choices.

Jacqueline · 24 April 2021

★★★★★ 5/5

Trustpilot

Thank you Choices Team

Thank you choices team for the wonderful support and great service you have given us so far since we engaged. Thank you Miller, Elisha and Katie for the constant follow up, guidance and prompt updates about the process, we hope to see the process through and move in soon as a family. Thank you.

Kenneth · 21 February 2023

★★★★★ 5/5

Trustpilot

Excellent spport from Rachel Nichols

I have been with Choices for the last 5 years and have worked mostly with "Rachel Nichols" who right now holds "Deputy Manager" position at Choices. During this whole term, I have found this lovely lady always very cooperative and extremely responsive. And I must say I am very much impressed from the support provided by this lady and on the behalf of this lady, I will highly recommed Choices.

Asim · 13 December 2025

★★★★★ 1/5

Trustpilot

Choices is nothing but frustrating

Choices has been frustrating at every turn. They are only keen and consistent on doing the inspections, but aside from that not great.Due to security concern we had to change our locks - which we did ourselves and agreed with choices to give them a copy of the new keys the following day. The phone call was also not handled well when discussing this and I received no compassion over email as well. Today (the following day) I went to Choices to hand in the key and there was no member of staff onsite. I am unsure what kind of company leaves their offices locked and unattended during opening hours, that too when expecting a client. I went there twice today - both times empty. They did not answer the phone nor call me back after I left a voicemail. They don't respect our time nor the awful situation we experienced regarding our security. Just because we are renting and are tenants does not mean we lack rights or are undeserving of respect.I honestly would not have left a review if it wasn't for the plea for a review at the end of each email I receive from Denisa Popescu - so they should actually get rid of that too.

Baasma · 3 July 2024

★★★★★ 5/5

Trustpilot

RACHEL NICHOLS IS A GOD SEND!!

RACHEL NICHOLS from the Redhill branch IS A GOD SEND!!!! Every interaction I’ve had with this incredible woman has been an absolute delight. She provides the best service, constant and clear communication and emanates pure professionalism. Quick with resolutions to issues I have encountered and goes beyond that of just mere customer service.

Dwayne · 26 April 2026

★★★★★ 5/5

Trustpilot

Denisa Popescu was managing my property…

Denisa Popescu was managing my property while it was rented. She demonstrated good care and was always responsive. I am pleased that I can trust Choices and Denisa for looking after my property.

R · 7 June 2024

★★★★★ 5/5

Trustpilot

What an amazing service and…

What an amazing service and professionalism I have received from Robyn. Thank you so much for all your help and fantastic work. Recommending you and Choices to my friends and colleagues. Thank you again Robyn for all your help. Oriana

Oriana · 26 July 2026

★★★★★ 5/5

Trustpilot

Amy Francis

Amy Francis has been super helpful :) She has solved within a few hours what I have been chasing for two weeks. I was very frustrated but I am so grateful that it was Amy who answered my phone call this morning as thanks to her everything related to my tenancy agreement termination has been now agreed-upon. Thanks again, Amy ☺️

Patricia · 22 February 2022

★★★★★ 4/5

Trustpilot

Great service from Rhiannon

Rhiannon has been managing my property for a few months now and there have been several issues that have come up that Rhiannon has dealt with very quickly. There was some works that was required and Rhiannon made sure she was able to get the best price for me from various contractors and ensure the job was completed quickly and to the satisfaction of my tenants.

Kamal · 26 March 2021

★★★★★ 5/5

Google

Choices helped me secure tenancy. The team lead by Nidad and another team member Shannan were constantly in touch giving me feedbacks. I am really happy and greatful for the great job well done 👏🏼 …

Washington · 28 March 2024

★★★★★ 1/5

Trustpilot

Lettings

I will write two reviews, this one is specifically for lettings. I went to Choices from an online management company so that my property would properly managed. Through an oversight on my side, I did not realise that the management fees were paid up front for an entire year. I accepted this, but what I did not know is that this is non refundable! More on this later.When I decided to sell the property, I thought about going with another local estate agent but decided to give the sale to choices. Ever since the property has been on the market, I have received a dreadful service from Charlotte Gasson, invoices for works that I have repeatedly asked for never arrives. If you don’t have them, then chase the contractor. I need them for tax purposes! Once the property was sold I have asked when the float and outstanding balance would be returned to me. No reply to my original email. Tenant left on 10th May, property sale completed 2nd June, money returned to me on 15th June only after I chased again! I only started to get some replies with information back once when I got the sales progression team to help.If i didn’t constantly chase, what happens, do you just quietly keep the money?I asked out of good will, considering I went with Choices for the sale, if Choices could consider a pro rata refund of the management fees, considering the property has been vacant since 10th May. I did not even get an answer, Charlotte just ignored the question altogether. As a company if you don’t or can’t, then please state so in a reply, don’t just ignore the question.I have asked again for the outstanding invoices as all I was sent was a job sheet with no payment amount, I’m still waiting on a reply, I doubt I get one. I like to re-iterate that if invoices were not provided then CHASE the contractor for one, I am entitled to a receipt or invoice if the work has been carried out legally! If you have chased them for it, then at least reply to me to state that and what the issue is. As a company you should then blacklist that contractor!I used another local estate agents before, invoices were sent out either on the day the works complete or a few days after.I had a good experience with Choices when I initially went with them to let out may property (as you can see from my previous review). This review is a review on the ongoing management and service they have provided, especially once the property was no longer being rented out.Long story short, I will never use Choices for property management again. It is obvious I won’t get any clear answers from Charlotte Gasson, and if required I will forward any queries from HMRC to Choices. All nice and friendly when constantly chasing me to let them rent the property out, but once contract signed… not so friendly.I have not been a difficult landlord, in fact every single request that comes in for works, I have given the go-ahead immediately!Unfortunately I cannot leave another review, so Sales would have to come under this negative review.Sales was the complete opposite to lettings. I like to thanks Curtis Lampson for making the sale, he has kept me up to date on viewings, feedback and was very approachable. We sold at a difficult time, so was over the moon when we got a first time buyer that seemed genuine! He recommended a solicitor which we used and from offer to completion was 4months and could have been shorter. Once the sale was put through, it was handed over to Nicola MacDonald in the sales progression team. We didn’t really need to have constant contact as it was all on the legal team, but when I needed some information from her or just an update, it was clear she was engaged with the solicitors and buyers, and had up to date information. Towards the end, I called her for an update and had some good news and she was very re-assuring! She replied to emails and was very approachable. Fully recommend the SALES team! I do apologise that this part of the review had to come under the negative review for Lettings!

C · 16 June 2023

★★★★★ 5/5

Trustpilot

Robyn Copperthwaite is the best manager…

Robyn Copperthwaite is the best manager I have worked with in the past few years! always respond to my requests on time!

Julie · 20 November 2024

★★★★★ 3/5

Trustpilot

Overall satisfied - please read the review

Ethan has been great and I really appreciate his help and his will to go the extra mile to assist me with questions related to utilities and other property details. I gave only 3 stars to this review because I think Choices, as a company, should provide a welcome pack to the new owner of the property with all the details in relation to existing providers (water/electricity/gas/where the meters are) and phone numbers (management company).

Paolo · 19 October 2023