Choices Coulsdon reviews

★★★★★ 1/5

Trustpilot

Dreadful agency

Very quick to let a property that was actually very dirty on our arrival with several items broken. After the year tenancy ended we left the house in far better condition than we found it. Nevertheless Choices made several excuses for delaying the return of our deposit. First it was one thing then another. Eventually they decided the main problem was that cleanliness of the house as we left it. We left it very clean and showed them photo's of the house as we found it the year before, in filthy state. To no avail. This agency does not interact promptly and seems to be interested only in finding ways to take extra money from honest people.

Desi · 19 September 2020

★★★★★ 1/5

Trustpilot

One of the most disappointing…

One of the most disappointing experiences I've had was with an estate agent who demonstrated a severe lack of competence. Despite having rent protection insurance, they neglected to inform me when the tenant stopped paying rent. This oversight resulted in my insurance becoming invalid, causing a substantial loss of over £1800 in unpaid rent.Furthermore, during their routine checks, they failed to verify whether the original tenant was still residing in the property. As a result, the individuals to whom the property was sublet caused extensive damage throughout the house. The necessary repairs to restore the property to a habitable condition amounted to more than £8000.I strongly advise against engaging with this estate agent, especially considering their claim of managing tenancies nationwide. Unfortunately, their incompetence proves otherwise.

Customer · 28 March 2024

★★★★★ 5/5

Trustpilot

Sam has been really helpful and quick…

Sam has been really helpful and quick to reply to my problems with my neighbours recently and hopefully the problems will be sorted now!

Emma · 23 March 2022

★★★★★ 1/5

Trustpilot

Nightmare Tenancy

I am renting a property through Choices.I am elderly with health problems and specifically asked for a quiet place.What have I been given? A place that has young people living above me that are noisy and play music until late at night and I am regularly kept awake by noise from washing machines or other appliances being used in the middle of the night! The place is a nightmare! I have complained to Choices but am just being told that they can’t get hold of my landlord and there is nothing they can do.They do not seem to care about their tenants and only appear to be interested in making money.My advice would be to avoid them.

David · 24 August 2020

★★★★★ 5/5

Trustpilot

HMO PropertyIm a landlord who dealt with Millie…

Im a landlord who dealt with Millie she was so helpful and very professional answering all my emailsand calls quickly and efficiently.Would recommend using Choices as found them very helpful and friendly.Ms I Mehmet

Mrs · 13 February 2024

★★★★★ 1/5

Trustpilot

I am a landlord & Choices have been…

I am a landlord & Choices have been responsible for renting our my property, or so I thought. I really do not know why I am paying them so much money, staff are incompetent and untrustworthy. They tell you one thing and then go back on it. Loose sets of keys, etc. Everything they 'sort out' needs to be double checked so you arent saving any money or time by having them involved. Not sure of the referencing process they go through to secure tenants but its not rigorous enough. They make more money with a higher turnover of tenants so dont seem to care who they put in your property. Avoid.

Laura · 18 August 2020

★★★★★ 5/5

Trustpilot

1st Class, Friendly, quick and kept in touch

So we were a in fixed term contract with Choices and got a life changing opportunity to move. They explained that a replacement must be found to be able to release us from contract. Within 2 days they carried out 10 viewings, and found said replacement. Great work Helen and Raymonda. Amy Francis the Portfolio Manager then took over advised us of the process and kept us in touch. We have now moved new tenants have moved in and Choices have been incredible. Thank you so much.

Angel · 14 August 2020

★★★★★ 5/5

Trustpilot

Great service and friendly staff!

We have engaged with many letting agents in Redhill and believe me Choices are the best out of the lot.My wife was saying she had a very good and brilliant customer service especially from Daniel Thornton.With our hard times with work life couldn't get a chance to search much properties in Redhill.From day one all our dealings was with Daniel and I must say he was so much more helpful and accommodating than I would’ve ever expected. I was so pleased with the whole experience. Totally hassle-free service and much informative.Will definitely recommend to everyone.More than just a letting agent❤️Thanks Choices/Daniel Thornton

Lisa · 22 March 2024

★★★★★ 2/5

Trustpilot

Cowboys

Lived in a property managed by Choices for almost 10 years, some of the customer service staff are really great. Problems may take a bit of time to be resolved, but are always resolved to a fairly good standard.I'm giving them 2 stars for their cowboy trick at taking £80 for a "tenancy agreement", we did not discuss or agreed to, from our deposit when we moved out. I'll have to report them to the Tenancy Deposit Scheme.

Olivier · 3 February 2021

★★★★★ 5/5

Trustpilot

I am a first-time buyer

I am a first-time buyer, and I would like to commend Choices Estaste Agents to anyone who would like to purchase a property for their immense assistance they gave me during the process of the purchase. There was regular communication between us and the necessary information I needed was always provided.

Edward · 11 October 2022

★★★★★ 5/5

Trustpilot

Michael was awesome to work with…

Michael was awesome to work with and helped me get my first flat. Within 24 hours of seeing the property, I had already paid my holding deposit.

Richard · 20 June 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing service

Absolutely amazing service, I have never known such efficient, polite and understanding estate agents. Especially Millie and Fahad, they were very good at communicating and very quick to respond. Highly recommend!

Jhea · 4 April 2024

★★★★★ 5/5

Trustpilot

Chantel was Really helpful and managed…

Chantel was Really helpful and managed to resolve our issue as quick as possible

Jo · 27 March 2023

★★★★★ 1/5

Google

I have recently moved from Nottingham to Surrey, looking to rent after selling our house. Choices were very quick to book the viewing and take my holding deposit after I confirmed I would like to proceed. That’s about it. Once they had my deposit, everything changed. I drove 170 miles with my family to view the property after I had secured it (I had an initial viewing done on my behalf), to be told 1 hour before my viewing that the viewing was no longer booked in, and their system showed that someone else had now taken the property and we were no longer moving in. This was after I had to chase them for paperwork and referencing information (which never arrived, now knowing why). The biggest disappointment is, despite having 3 members of staff dealing with me during the process, they had know for days that they had given the property to someone else, yet they still allowed me the expense of travelling half the country for no reason. From my personal experience of dealing with them, if you are looking to secure a rental property, please be aware that paying a holding deposit doesn’t mean they won’t allow you to be gazumped. Very much appalled with how I was treated.

Grant · 10 June 2020

★★★★★ 5/5

Trustpilot

Absolutely amazing!!

I've been renting a room in a shared flat for just under 2 years which is managed by Choices. I have been in contact with Rosie Kirk (amazing!!) on several occasions for any queries I've had and she has always come back to me very quickly and got any issues resolved swiftly and in a professional manner, superb customer service! I have also spoken with Louise Aldridge who has brilliant as well. I cannot recommend Choices enough!

Janay · 19 March 2021

★★★★★ 1/5

Trustpilot

CHOICES, SUTTON IN SURREY

RE: LETTINGS FOR TENANTS, LANDLORD PERSPECTIVEFrom my experience with using Choices for Lettings as a Landlord, I have found the communication with Choices, Sutton in Surrey beyond poor, you will get bombarded with emails from different individuals requesting for the same information - the left hand doesn't speak to the right hand. Today I unearthed that Choices have paid me two months rent at a reduced rate with no explanation (the tenant has paid in full). I regret selecting Choices and I would not recommend them to anyone.

D · 29 May 2020

★★★★★ 5/5

Trustpilot

Efficient, first class.

The efficiency of Johan when assisting me today was outstanding. Responses were almost immediate. Very happy with the service provided.

Katy · 7 October 2024

★★★★★ 5/5

Trustpilot

Millie and Lucy were very helpful…

Millie and Lucy were very helpful especially considering we are new to the whole process.

Jwala · 9 February 2023

★★★★★ 5/5

Trustpilot

I must say Rhiannon Owens is a credit…

I must say Rhiannon Owens is a credit to choices, she is the person with whom I prefer to deal.I can be assured that she will deal promptly with any problem which arises,she always answers emails and returns telephone calls which cannot be said of all the staff.Rhiannon is always pleasant to deal with but professional.

M · 18 January 2022

★★★★★ 1/5

Trustpilot

Awful company

Awful company, very much like to side with greedy landlords. Rented a property for a year with them and the landlord is trying to charge for £500 for hanging a picture on the wall. Pathetic company, avoid at all costs. Now currently in dispute to try and get our deposit back, coming up to Christmas and left short of money. Landlords are trying to claim back over £1400 of an £1800 deposit yet they moved people in the next day. Only care about getting new people in and do not care about the old tenants who have been left high and dry, if the place was not suitable to live in they would not of allowed people to move in the day after we moved out. Anyone thinking of renting 53 Money Road in Caterham just be wary as the landlords are absolute crooks.In reply to the response, as letting agents you should shoulder some responsibility instead of allowing the landlord to try and claim for the betterment of the property. Your team know full well that the condition of the property is fine, yet you are basically allowing the landlord to try and get their property redecorated at our expense.Updated response - After going through the TDS dispute we were refunded £1200 or the £1380 they had tried claiming for. They like to write on here about how it is going through a TDS claim and that is that, THEY wrote the report out for the landlords knowing that there was nothing wrong with the property or anything in there, as we also got the money back as well. Please dispute everything these crooks try and take from you otherwise I dread to think how many people they rip off every day by this method.

Parry · 20 April 2020

★★★★★ 5/5

Trustpilot

Had a water leak issue

Had a water leak issue, Amy was fantastic at handling my questions and supporting in what i needed to do. Highly recommend.

Sj · 27 April 2022

★★★★★ 5/5

Trustpilot

Shiquerah

Shiquerah is very helpful and responds quickly. She is proactive and updates us regularly. Many thanks. We had a bad experience with a different property management, Choices was a good choice for us.

Mr · 2 February 2024

★★★★★ 5/5

Trustpilot

I must say that kellie Neal is one of…

I must say that kellie Neal is one of the best interpersonal skill in customer service I have ever experience. The promptness, the attitude, the respect and the stellar response was far too superior to the others that I have dealt with and as such I will recommend her service without a second thought to anyone who requires it.

Allison · 8 June 2021

★★★★★ 4/5

Trustpilot

Choices Crawley

Choices have been good in my time as a landlord. Now have sold the house and getting out of that game. Wanted to single out one of their employees though, Amy Francis has been my point of contact and needs a mention as being very approachable, helpful, knowledgable and more importantly she always responds to any query quickly.

Simon · 6 August 2021