5/5
TrustpilotShiquerah
Shiquerah is very helpful and responds quickly. She is proactive and updates us regularly. Many thanks. We had a bad experience with a different property management, Choices was a good choice for us.
Trusted Agent profile · Coulsdon
Choices Coulsdon reviews
★★★★★
1,083 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,083 reviews on three platforms, including 84 Google reviews rated 4.1.
Reviews
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI must say that kellie Neal is one of…
I must say that kellie Neal is one of the best interpersonal skill in customer service I have ever experience. The promptness, the attitude, the respect and the stellar response was far too superior to the others that I have dealt with and as such I will recommend her service without a second thought to anyone who requires it.
4/5
TrustpilotChoices Crawley
Choices have been good in my time as a landlord. Now have sold the house and getting out of that game. Wanted to single out one of their employees though, Amy Francis has been my point of contact and needs a mention as being very approachable, helpful, knowledgable and more importantly she always responds to any query quickly.
5/5
TrustpilotForever grateful to Rachel Nichols
Forever grateful to Rachel Nichols for all her help and assistance whenever requested. Quick to respond and action my needs and we both know we’re quite a few recently and not only. Thank you for everything, Choices is lucky to have you!
Agent replied · 24 August 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotExcellent service from Denisa and the…
Excellent service from Denisa and the team !
Agent replied · 10 June 2024
Thank you for your review.
4/5
TrustpilotChoices landlord experience
I have been with Choices Redhill for over a decade now. I have never had an issue with their responses or responsiveness. There has been some issues for sure but all dealt with, which is great. Have been dealing with Charlotte from office and it has been good experience.
5/5
TrustpilotPositive feedback
Chantel Taljaard has been very helpful in promptly responding and resolving issues raisedI have been in Choices managed property for more than 6 years and my experience with them have been generally positive.
1/5
TrustpilotTerrible attitude
Terrible attitudeNot sure if just because its Monday but ask a simple question reply "I DONT KNOW"Then how much do you earn well (VERY AGRESSIVE)?why should I tell you until i know if I would be interested in the propertyReply GOOD LUCK WITH YOUR SEARCH WE WONT HELP YOU WOW seriously i have called 10 estate agents all polite and helpful if you want bad service and clearly a bad attitude deal with choices JOKERS
Agent replied · 13 June 2024
I am very sorry to read this review, If you can email me on karengunner@choices.co.uk I will look into this directly. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotThanks so much, Charlotte!
Thanks so much, Choices, and in particular thanks to Charlotte who has been very helpful and efficient
Agent replied · 10 June 2024
Thank you for taking the time to leave your review. Kind regards, Karen Gunner, Customer Services Manager
4/5
TrustpilotMany thanks to Amy Francis
Many thanks to Amy Francis, Senior Portfolio manager who promptly sent a technician to solve my boiler fault. Very much appreciated her service which was ultimately satisfactory.
Agent replied · 13 June 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotI am renting with Choices for most than…
I am renting with Choices for most than 1 year they are very helpful as helpfulShiquerah Smith is so helpful person from company at least for my case renting
1/5
TrustpilotCOWBOY AGENTS, AVOID!!
These cowboys don't even deserve a star!! Me and my children have been left sleeping on sofas and floors whilst waiting for our deposit back. We rented 53 Money Road in Caterham and kept the property in pristine condition yet the landlord, Aarran Bailey, wants to charge us £500 for putting a nail in the wall even though there were nails in the walls when we moved in!! They want £300 for a professional clean even though they rejected my request to return to the property once my belongings had gone to have a professional clean done, they rejected as THEY MOVED PEOPLE IN THE VERY NEXT DAY. THE NEXT DAY!!! They can't be that fussed about a tiny bit of dust if they're happy to take more money, more quickly from new tenants. Absolute crooks who have caused my family stress, upset and depression. This firm are happy to side with money grabbing landlords and see children go homeless.
Agent replied · 13 June 2024
We are very sorry if you are disappointed with any service received. Without wishing to go into too much detail about the condition of the property you have received a copy of the check out and are aware of the condition of the property. The works are being carried out around the current tenant and you have raised a dispute on the claims on TDS who will adjudicate and we will of course abide with their decision. This is the procedure for deposit returns when there are claims and we cannot do anything other than follow that procedure. If you wish to raise a formal complaint please email stephanieprior@choices.co.uk.
5/5
TrustpilotGreat service from Beth Gage
Beth Gage is incredibly helpful and supportive with all the issues that I have raised with her - it makes such a difference when someone is understanding and shows some compassion. Can't thank her enough for her time
1/5
TrustpilotMy daughter in law paid holding deposit…
My daughter in law paid holding deposit for an apartment they told her she can move in on the Saturday sent all references correct documentation etc Saturday no answer from Ben no keys no correspondence wasted £145 on van to move . They now say she can’t have apartment and will not refund £144 she put down As a single parent to 2 toddlers this is beyond forgiveness. Won’t allow you to speak with a manager or anyone in authority how are these cowboys even registered and trading . All who have been ripped off need to complain to ombudsman its the only way to get heard and eventually get them struck off
Agent replied · 13 June 2024
We are very sorry to hear that your daughter in law has been disappointed and we are still working with her to try and move her as quickly as possible. Unfortunately all documents and information required for referencing were not received and we were not able to move her on Saturday. We are managing her disappointment on that currently.
5/5
TrustpilotHelpful and supportive agent
Agent Beth Gage is always very helpful and supportive and deals promptly with any issues or queries.She's also an experienced agent and gives sound advice when needed.
4/5
TrustpilotGenerally a good experience.
Generally a good experience.Sometimes a bit slow at getting back to you.Good at providing all the figures you need for HMRC accounts, which is a big time saver.In particular Amy Francis has been very helpful at replying and chasing things along, which is a great help knowing that you have a specific contact there getting things done.
5/5
TrustpilotI have had a few issues as a tenant
I have had a few issues as a tenant, Choices in the past have been very unhelpful. However, Phoebe Gardner is excellent and the only reason for this 5* review - she is very proactive and responsive, and I would like to thank her for all of her understanding and help over the last couple of months. She is a credit to Choices.
5/5
TrustpilotVicky Hall - Choices
Vicky Hall has been very professional, efficient and shown great empathy when dealing with tenants and management companies on my behalf.
Agent replied · 13 June 2024
Thank you for your wonderful review
5/5
TrustpilotAmy Francis:
Amy Francis:We have few buy to let property and Amy is always very good to help and to find a solution and her customer relationship skill is fantastic.She has very professional and efficient mannar that sets a high standard for others to follow.It is our good fortune that she is there for us and our properties.Dr Ahary
1/5
TrustpilotI cannot believe a company as bad as…
I cannot believe a company as bad as choices are still up and running. They should be absolutely ashamed with themselves as they are definitely the worst estate agents I have ever had to deal with. No sense of customer service or satisfaction. They don't even have the decency to contact us back even in matters of urgency. The house we are renting currently is literally breaking apart and we really need support to fix it and they are no where to be seen. Definitely not getting a pennies money worth. Do not ever even by mistake look for a house through them.
Agent replied · 13 June 2024
We are very sorry to hear you have been disappointed with any service received. Choices are members of The Property Ombudsman and if you wish to raise a formal complaint you can email us at compliance@choices.co.uk for a copy of the complaints procedure. If your complaint is about a deposit claim then you should raise a dispute via the appropriate Deposit scheme the details of which are found in your tenancy agreement or call Customer Services on 01737 783560 for more details.
5/5
TrustpilotAmazing people
Amazing people, that actually care about your living experience. Expert care delivered with professionalism. I have been treated very fairly by everybody I have interacted with in the office.Robyn Copperthwaite deserves a raise / Xmas bonus / both, for his attention to detail and professionalism whilst working to make my time here better for me. I could name others as well.
5/5
TrustpilotChoices
Vicky has been very efficient in answering our queries. She is impeccably polite and I’d be happy to approach her regarding any issues that might arise!
Agent replied · 13 June 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotI think they were very professional
I think they were very professional, very helpful specially Shiquerah who kept me informed.I would say my experience in dealing with choices was a good one and would recommend them.,Mb
Agent replied · 24 December 2024
Thank you for taking the time to leave your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotI rent a flat using Choices by the last…
I rent a flat using Choices by the last 4 years, overall I had a good experience. Today Shiquerah Smith helped me to deal with a few problems, thank you.
Agent replied · 24 December 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Choices Coulsdon
How many reviews does Choices Coulsdon have?
Choices's Coulsdon office has 1,083 reviews across three platforms: 84 on Google, 4 on Yell, 995 on Trustpilot (across the whole business).
What is Choices Coulsdon's rating?
Choices Coulsdon is rated 4.4 out of 5 across all 1,083 reviews, and 4.1 out of 5 on Google from 84 reviews.
Where is Choices's Coulsdon office?
Choices Coulsdon, 115a, Brighton Road, Coulsdon, CR5 2NG.
