Jackson & Co Colchester reviews

★★★★★ 1/5

Google

AVOID THIS COMPANY. They are awful. Agreed on some things being fixed around the house before we moved in, of which they had 6 weeks to get it done and we have been in for 2 weeks now and we still have plug sockets hanging out of the wall, leaking shower, broken taps, two of their old signposts and a whole mountain of rotting rubbish at the end of the garden shoved at the back of the shed, which can only mean they didn't do a proper check out with the previous tenants, we've not had a inventory done and conveniently whenever we call the office the person we need to speak with is 'on another call' or 'not here right now'. They're extremely unprofessional and are very bad at communication. Matt was the only person trying to help as best he could and answered every call and email.

Emily · 13 July 2020

★★★★★ 5/5

Google

My wife and I could not be more pleased with the professional service and communication we have received. After speaking with other leasing agencies to try to locate a rental for our international move to Colchester, Jackson & Co. stands out as a reliable and professional company. We could not be more impressed with our leasing agent, Tom! He has been very understanding of family’s situation in arranging our move overseas and has promptly followed-up with us each step up of the way, and has coordinating emails and phone calls with us across time zones. Jackson & Co. guided us through the referencing process and has been an amazing resource for us for our international move. We highly recommend Jackson & Co. for their professional and courteous service!

Nicholas · 13 July 2020

★★★★★ 5/5

Google

The team shows great professionalism and trustworthiness, offering excellent service. The staff are very helpful and cooperative, especially Anya. I highly recommend working with them.

Yahya · 20 March 2025

★★★★★ 1/5

Google

Very disappointing customer service , in it for themselves, not interested in assisting tenants when things go wrong, you have to constantly chase them for an update I.E No central heating and hot water for most of December.(20 days) Having to pay cash for things that were included in the initial advertisement.(wardrobe bolted to the wall ) Then being asked to host the viewing for potential buys on a Sunday. Would not recommend.

Richard · 20 March 2025

★★★★★ 1/5

Google

They are fraud. I warn everyone don't get trapped with these agency. They name sake are rental agency. They kept 1800 GBP as deposit and say not going to refund single penny after we vacated. People like me struggle to make rents, bills every month and trusted these people to return my deposit. All the damages before we entered the property ,they claimed as ours. We do have emails and pics as proofs but they say, they don't want to see and check anything. Just forget about deposit. Beware of this agency !!!! Replies to reviews by giving contact number to solve the issue. But they never respond to what we say. They will say please wait for 20 min our executive will call you on this.that 20 min never comes. You have to give up by chasing them..this is my concern to all the tenants. There are very good other agencies my friends used with good service, response and full deposit given back. Don't fall into Jackson trap.

Sri · 30 December 2022

★★★★★ 5/5

Google

My experience of Jackson & Co was amazing. From the young man who viewed and valued (whose name escapes me), who’s professional attitude sold me the service, to the confident and vibrant young lady Ruby who came to see me before viewing to ask questions about the property and then single handedly managed 16 viewings within a small time slot that secured a sale. Lastly, we were introduced to Debbie, the Sales Progressor who tirelessly kept nudging the solicitors on both sides and kept us updated on the sale. Debbie’s organisational skills, her conscientious attitude and her approachable manner was the driving force needed to make the sale successful. Our case was particularly frustrating with numerous hurdles. At each turn she sought out information, found solutions, never gave up and most importantly kept us updated. A house move is stressful enough but if you have these type of people on your side, it makes it so much easier. Thank you very much to you all - you were amazing!

Janice · 30 December 2022

★★★★★ 5/5

Google

Hello, It’s really nice place in my experience. I’m glad that I choose Jackson Co property, and of course thanks to Agent Mr. Matthew for his help and support.

Husain · 29 March 2023

★★★★★ 5/5

Google

Our property agent Saray is very communicative, very helpful and overall a very nice person! !

Laurentiu · 20 June 2025

★★★★★ 1/5

Google

One of the worst customer service that I have ever seen. They don't respond to emails regarding the problems (which should've been fixed before I moved in), responses to the calls were even worse where they would just take whatever you say as a joke. The house that I rent had many minor and major issues (mattresses has a hole, the dining table and chairs are broken, blinds don't work, etc) and I've been trying to get them to fix it for over a month now, still no proper response from them and I'm not even talking about the state of the house when we first move in where the house was literally dirty enough to say its unhygienic. It was, and still is a total nightmare... If you are a student avoid this money grabbing company at all cost. As I mentioned earlier this was one of the worst experiences that I have ever witnessed...

Derin · 30 November 2022

★★★★★ 5/5

Google

Tom always goes above and beyond good communication would highly recommend, found me a tenant for the rental I needed. Thanks again Demetri

Dem · 20 March 2025

★★★★★ 5/5

The Trusted Agent

Jackson’s prize asset!

I first met Kitty Walker when I was planning on buying a flat… being fussy, this took over a year… but… Kitty kept faith and as importantly, in touch and eventually, after much hand-holding we did it! Kitty found me the perfect flat AND at the right price too! In fact I am so delighted with the work she put into it, that I am now planning on giving Jackson & Co further business!

Angela · 10 June 2021

★★★★★ 5/5

Google

I have been dealing with Jackson & Co for several years now and have found them very efficient. Whilst we manage our own property they have found reliable tenants, organsed the paperwork efficiently, responded promptly and even though they do not manage the property thay have helped out and even visited the tenant on a few occasions which they were not under any obligation to do. I have found Tom and Sunni particularly helpful.PositiveProfessionalism

Mark · 8 June 2021

★★★★★ 1/5

Google

The service is zero. They withdraw from anyone who hates that he wants to rent through them, even though they own real estate and they appear when entering through Rightmove and Zoobla. However, if I went to them and said I saw that you have such and such house, they say Maher is there. I was confused about them, I feel that they do not want to work 😶

محمد · 30 March 2022

★★★★★ 1/5

Google

I don’t like leaving negative reviews but I’ve only had bad experiences with this letting agency and wanted to warn others. I didn’t get repairs fixed on the house. I didn’t get my deposit back until 2 months had passed and they didn’t respond to over 10 emails sent regarding that, when I called there was never anyone around in the right department who I could speak to. Also tried their best to get extra money from me when I wanted to move out when they had already found a new tenant who was going to pay more rent then I was.

Rebecca · 31 October 2022

★★★★★ 1/5

Google

AVOID THIS SO CALLED COMPANY AT ALL COSTS. Run by children with no thought to the safety of the houses/flats to be rented out. They rent out unsafe houses to families...or try to, and think nothing of it. I have many pictures of a very unsafe and abandoned house that they thought was appropriate to rent out to someone. I will upload these to my review when I get on my laptop on Monday. Crumbling walls, blown windows, roof edges lifted and exposed, plants growing from the gutters, rotted windows with smashed window sills. Unsafe, not sealed and unfit for human habitation !! The house was so bad we have had to send photos to Colchester Council so they can take the appropriate action against this sham of a company. An utter disgrace that this company is allowed to, at the moment, trade and put people in unsafe situations. Read their reviews and make your own mind up...they are not fit for purpose.

Lynn · 31 October 2022

★★★★★ 1/5

Google

Where can I start?! I was trying to help my sister to find a property to let. I called in the morning to try and book a viewing, which they confirmed they could see my sister there at 2pm as there was a couple viewing the same property at that time. We then arranged childcare for her children so we could go and look at the house in peace. We decided to arrive at 1:50pm to have a look around the local area. We noticed two people sat in the car who were there before us and assumed they were the other party interested in the house. 2:05pm came and went with no sign of Kieran. The couple got out of the car moments before we did and decided to knock on the door, which was answered by a surprised young boy who told us “the viewing was cancelled and that Kieran would not be coming”. Confused, I called the office and spoke to Brett. Who told me Kieran would call me as soon as I put the phone down. 20 more minutes passed and still no phone call. Enraged, I called the office again after I had taken my sister to pick the children up again. I was put through to Andrew who didn’t have a clue of what had happened. He then said that Kieran had just walked through the door and that he had been there to show around people who he “assumed was my sister and the couple who wanted to view”. We stayed at the property for around 30 minutes in total and can confirm he was not at the address whatsoever. This was a blatant lie! Andrew then said if we wanted to go back he would send someone out to show us around. I understandably declined this offer. Jackson and co, try adding some quality to your team, I am sure at an interview for the company the main criteria must be “can you finance a bmw 1 series? If so, you’re hired”. In my profession, I wouldn’t earn a penny running my business in this way. However, that is the difference.. I am in a profession, not just in a job due to lack of talent and most of all, motivation. What a disgrace of a company, I will be warning many of my clients to avoid such an awful and unprofessional experience. If Kieran was an employee of mine he would be discipline and eventually dismissed for lying to a senior member of staff! Good luck Kieran!

Dominic · 14 July 2019

★★★★★ 5/5

Google

Absolutely amazing service from the team for a first time buyer who needed a lot of pointers! Adam found me a really good range of properties to suit my budget and was so friendly and helpful, he really did go above and beyond to find me the right place and was a fantastic guide through the process. The support from start to finish was superb and I felt like he and the team were working very hard on my behalf to resolve issues and get the process moving. Thanks to him I pick up the keys to my perfect first home this week! I would not hesitate to recommend his services to anyone looking for a professional, supportive and knowledgeable agent to help them through and am so glad I found Adam and the team after being let down by a number of other agencies. Thank you again Adam and the Jackson & Co team!

Becky · 14 July 2019

★★★★★ 1/5

Google

The service is zero, they charge one person, and he hates that he wants to rent through them, even though they own real estate properties that appear when entering through the Right Move and Zoopla website, but if I go to them and say I saw that you have such-and-such house, they say Maher is here. I am confused about them. I feel that they do not want to work 😶

محمد · 25 October 2021

★★★★★ 5/5

Google

Ellie was very efficient in helping us view a property which we rented within a short period of time. I was impressed because, even though we live abroad, she arranged quickly for a member of the family in the UK to view it and the rental was finalised almost immediately. This was a totally hassle free experience for us.

Myriam · 29 March 2023

★★★★★ 5/5

Google

I worked with Ellie finding an apartment for me and my partner. We had been looking for awhile, it was difficult for us to find a place that fit our needs and move in date. Ellie has been very helpful with finding a place for us and answering all of our questions. I would highly recommend working with Ellie!

Grace · 29 March 2023

★★★★★ 1/5

Google

Do not ever think to rent a property from this agency. A horrendous experience from start to finish. Edit: I gave a detailed review previously, but since I suppose it was too angry it is no longer featured here. I agree with all negative reviews. Renting a property from this agency was the worst decision of my life and extremely stressful. It is obvious to me that they are not working with good intentions. They are quite passive-agressive too. So do not waste your time&money, and keep your sanity.

Ali · 1 October 2022

★★★★★ 5/5

Google

From first enquiring about a rental property to collecting my keys, Frankie has been so friendly and helpful. He made sure everything went through easily for me. Best estate agents I've dealt with by far.

Neron · 24 April 2022

★★★★★ 5/5

Google

From the moment I met both Craig and Emma,I was assured I'd made the right decision to put my house up for sale with Jackson & Co. They were both polite,professional,approachable,knowledgable and most importantly,straight talking. Craig explained exactly the plan to sell my house,and delivered! No messing,no time waisting with both Craig and Emma keeping me updated through the whole process. I'd have no hesitation in highly recommending them to anyone considering selling their house. An extremely professional,genuinely friendly and organised estate agency.

Nigel · 5 June 2018

★★★★★ 1/5

Google

1. They showed us a nice flat with lots of furniture during our first property visit in June and our contract had specifically stated that it was a furnished flat, but when we moved in in October, all the furniture were gone. If you really need to use their services, it is best not to confirm that you will rent their flat a few months in advance. Don't give them time to remove all the funiture from the flat! 2. They never reply any emails and never return our calls when we need them. If something needs to be fixed in your flat, they don't care and will never send anyone to fix them. 3. I had no way of checking my water and electricity meter because they never told me how to. I ended up buying key FB2 from Tesco after some advice from a friend, so I'm writing it down here in case anyone's facing the same problem. 4. For some reason, when I called the water company to register as a new tenant in this flat, I was told that there was no record of any flats, including mine of course, in the area I was living in. Even my neighbours told me that they had never received a water bill. However, at the end of my tenancy, Jackson and Co actually asked me to pay 60 pounds to THEIR COMPANY as my water bills! 5. When I moved out from this flat last year, they actually had the guts to claim a 290 pounds cleaning fee for a one bedroom flat, even when they had told me that I had kept my flat in a tidy and clean state during property visits throughout the term. Not to mention how unresponsive they were when I told the DPS I could not accept their terms. It literally took me eight months to get back my deposit. So thanks Lucinda Kane for doing nothing and never responding to the DPS.

Samantha · 31 March 2018