Jackson & Co Colchester reviews

★★★★★ 1/5

Google

Firstly where do I start got shown a property that was a mess an absolute tip it had rubbish everywhere wasn’t clean and we were going to deny but we needed a flat so we took it they did clean it up before we moved in this was last year 2025. Few months living in the flat completely fine although the rent was at 950 which is a joke for a one bedroom apartment but it was liveable. we had an inspection tried to accuse us of having a cat that “wasn’t agreed upon” it was and it was in the tenancy agreement I sent the proof I didn’t here back an apology or any sort of apology straight blank ignored. There is Constantly trash outside, the door is broken on the building I’ve been locked out more times than I can count. Then I also get accused of not paying my Rent… it was Easter Monday so my Bank didn’t allow transactions to come out I had payed my rent straight away in the morning but they emailed me telling me I hadn’t payed anything at 16:10 I knew full well I had and have never missed a payment unless it’s a bank holiday etc as I have a standing order. We are in the process of buying a house 3/4 months before our tenancy ends they are asking if we are moving out I asked could you give us a little time they agreed then a week later I had an email telling me I have until a certain date to let them know or my tenancy ends I completely understand they need to find new tenants but they gave us very little time to figure things out when we had months left on our tenancy. I suggest not going with this housing company after just money and no care to their tenants.

Danielle · 8 April 2026

★★★★★ 5/5

Google

After reading so many negative comments I was a bit apprehensive about Jackson and Co. They have surprised me in a very good way. Ellie my agent found us a great property in a good location, took the time to meet us through a quick video call as I was scared this property was a scam, took time to let my parents see the property for us as we were based in another country, allowed us to visit the flat once we were in town, answered all our questions as she found the answers and was always willing to help. This is just the beginning of our journey with Jackson and Co but I am very pleased with the service I have had so far. I believe they do their best keeping in mind they have to manage hundreds of properties. No complaints. I will write another review at the end of tenancy. Thank you Ellie! Thank you Jackson and Co! **After one year tenancy** I am now updating my review after our one year tenancy with Jackson and Co. We have had no issues at all with Jackson and Co. I was worried because of reviews I had read that I would not get my deposit back and that was not the case. I got my deposit back 2 weeks after I left the property. I was very pleased and this is why I’m leaving a good review. They have been very helpful since the beginning of our move from Scotland, down to Colchester and during our move out. I cannot complain and would recommend them and even go back to them if I were to go back to the area. That’s all! Thank you Jackson and Co!

Ariela · 20 March 2025

★★★★★ 1/5

Google

STAY AWAY FROM THIS AGENCY At the end of your tenancy they will try to make absurd deductions like £400 for cleaning costs and in our case £200 for a single mail lock key. We cleaned the property very well before we left (not to mention that it was filthy when we first moved in) to avoid these deductions but thankfully we took pictures. Evidence is key. They claimed we didnt leave the property to their standard and that further cleaning would be needed. Absolute lies, they never cleaned and put another tenant in soon as we left. We raised a dispute through the DPS and won and from the £600 we only ended up paying £50 for the missing key and 0 for cleaning. Keep evidence if you are currently renting or just stay away from them. Absolute scammers. Shame they are destroying their reputation for a couple extra hundred pounds. Avoid at all costs!!

Paul · 22 January 2026

★★★★★ 1/5

Google

**Avoid this agency** I would rate them 0 if that was possible. They were absolutely awful and don't care about the tenants at all. They will try to deduct money off your deposit for "cleaning" when the property is in great condition. When I moved into the property on quayside drive I was met with a filthy flat that had clearly not had any cleaners in between tenants. There was even food still in the fridge! I reported this to the agency who basically said not their problem so I spoke to the landlord who admitted no cleaners had been in. When it came to my move out I cleaned the flat myself and it was 100 times cleaner than when I originally moved in. The agency then tried to keep £150 of my deposit for "cleaning". I disagreed with this tried to contact the agency and the landlord and was either ignored or was not willing to discuss or look at the evidence I had. I chose to use the deposit scheme to dispute this. The agency kept waiting to the very last day of the deadline and was dragging out the process as much as they could continuing to refuse to refund me my whole deposit. So I chose to take legal action and I won! I was granted a full refund as they found the landlord to be in the wrong when they viewed all of my evidence. I would strongly advise you to avoid this agency and if you are already with them and they refuse to give your full deposit back definitely dispute it and take it the whole way.

Alice · 8 August 2025

★★★★★ 5/5

Google

I met Saray on one occasion when she came round unexpectedly to do an inspection shortly after moving in, which I had not been informed off but luckily I was in so Saray was able to complete her inspection. I would personally give her 5 stars as she was apologetic, polite, professional and has the customer care that is sometimes lacking in property management. She has so far managed to get things done that I have requested and keeps me updated regularly when I have communicated with her, which I appreciate. In general the agency I would give 4 stars as there are some things they could improve upon but everyone I spoke to and interacted with so far since moving in have been more than helpful.

Joanne · 2 July 2025

★★★★★ 1/5

Google

My experience with this letting agency (Jackson and Co formerly) (Keystones Currently) was very disappointing. I would advise anyone renting through this agency to be extremely careful and to document everything before moving in. Even if you have evidence, you may still find yourself being blamed for issues that already existed. When I moved into the property, it was not in the condition that had been promised. I immediately reported several issues, including walls that clearly needed repainting before I moved in, along with other maintenance and cleanliness problems. I completed a detailed check-in report (Inventory Report) with evidence, but many of these issues were never resolved. After I moved out, the landlord repainted the walls and the agency attempted to deduct the cost from my deposit. This was unfair, as the walls already required repainting before my tenancy began and the agency had been informed from the start. Despite providing evidence, I felt that my concerns were not taken seriously, and my request to communicate directly with the landlord was ignored. As an international PhD student, I expected fairness and transparency, but unfortunately, that wasn't my experience. I cannot recommend this agency. My advice is to take photos and videos, complete the check-in report carefully, and keep copies of every email. This could make all the difference if your deposit is disputed. My experience with this agency was disappointing. Its former name was Jackson & Co., and its current name is Keystones. I advise anyone renting through them to be extremely cautious and to document everything before taking possession of the property. Even with evidence, you may be charged for pre-existing defects. When I took possession of the apartment, it was not as promised. I reported several problems to the agency from the beginning, including that the walls needed painting before I moved in, as well as maintenance and cleaning issues. I documented these in the handover report. After I moved out, the landlord painted the walls, and then the agency tried to deduct the cost of the paint from my security deposit, even though these problems existed before I moved in and I had informed them of them from the start. Despite providing evidence, I felt my complaint wasn't taken seriously, and my request to contact the landlord directly was ignored. Based on my experience, I don't recommend this agency. I advise any tenant to keep all photos, videos, and emails, as they could be crucial in any dispute regarding the security deposit.

صالح · 8 August 2026

★★★★★ 5/5

Google

I had the pleasure of working with Tanya, the lettings manager, during the transition period after my tenants moved out, and I couldn’t be more grateful for her support. She was incredibly prompt, professional, and proactive throughout the entire process of getting the property vacant, cleared, cleaned and ready for sale. Tanya went above and beyond to ensure everything was handled smoothly and efficiently, making what could have been a stressful situation remarkably easy. Her clear communication and attention to detail gave me complete confidence every step of the way. Highly recommend her services!

JenTJ · 22 June 2025

★★★★★ 5/5

Google

We've been with Jackson & Co for over 7 years now, and throughout that time, they've consistently gone above and beyond to support us. From our student days to becoming full-time working adults, we've experienced some major financial changes, but thanks to their understanding and support, we never once felt insecure or at risk in our tenancy. Most recently, we found ourselves in an unusual situation where we needed to move within just two weeks. It felt like an impossible task, but the incredible team at Jackson & Co pulled together and not only found us a new place in record time, but one that was perfect for us. A special thank you to Inga, whose patience, empathy, and initiative made all the difference. She genuinely felt more like a close friend helping us find a home than a letting agent. That level of care is rare and deeply appreciated. Couldn’t recommend them more highly. :)

Siavash · 22 June 2025

★★★★★ 5/5

Google

I could not be happier with the service I have received from Tanya at Jackson & Co. This property manager is highly professional, a pleasure to deal with and makes me feel 100% comfortable that my best interests are at heart. I was most impressed with her knowledge of the letting industry, sound advice, and guidance throughout my initial association. Since that time there's always a prompt response with a can do right now attitude, I highly recommend Tanya as your go to rental property expert. Thank you.

D · 22 June 2025

★★★★★ 5/5

Google

I’ve had an excellent experience with Jackson Co . From start to finish, their service has been outstanding, professional, efficient, and always willing to go the extra mile. A special mention to Tom, who has been incredibly approachable and helpful throughout the entire process. He took the time to listen to all my needs, answered every question with patience, and ensured everything ran smoothly. It’s rare to find a letting agency that truly prioritizes its clients, but this team does just that. I highly recommend them to anyone looking for a hassle-free and supportive letting experience. Thank you for your exceptional service!

Kamila · 4 April 2025

★★★★★ 5/5

Google

Ellie was just brilliant, I found a house on Jackson and co and rang them and Ellie answered me and I asked for a viewing and it was booking straight away. When Ellie showed me around my home I know it was prefect just by the way she showed around. 2 weeks later and I’m now in my house and all settled. Without Ellie I wouldn’t have found my house for ages thank you so much and you really are amazing and a credit to my family for helping us with our home

Ellie · 13 July 2023

★★★★★ 5/5

Google

with our experience of Jackson and Co where do I start. We had been on with another estate agent for nearly two years. We kept getting offers and accepting and then it was falling through Danny kept coming to our door and I just now wish I had taken up his offer sooner. We decided to change and go with Jackson and Co due to Danny persistents and I can not fault this part of the process. They came and done the photos organised an open day and from the open day the offers came flooding in. The open house was on a Saturday and then it was sold on the Monday. An amazing result and very well worth the money The next part you are then given to Debbie Mead. What can I say about Debbie. An absolute credit to Jackson and Co. Wow she absolutely goes out of her way to take all the stress from you. Debbie takes control and takes the lead and guides you. Debbie has definitely kept us sane in this whole process!! If you want to move i would definitely give 5 out of 5 because Debbie is amazing. She keeps you updated, she rings you back straight away, never left us wondering. Debbie puts her heart in to her job and because of her passion we as a family are now able to reach our family goals and look forward to the future. Our move ment so much to us and it also ment so much to Debbie. Debbie listens to your needs and understands and also empathis with your situation and wants you as a family to achieve the best and that is what Debbie did for us So I would rate Jackson and Co for Danny and his persistence and getting the house sold and for Debbie with her passion, empathy, understanding, always answers the phone and always knows what to do and explains every step. Anyone to work with Debbie is very lucky as you know the job will get done!! An outstanding service provided by Debbie Mead

Anna · 13 July 2023

★★★★★ 1/5

Google

The most disgusting, appalling customer service from all levels including management. This is not and estate service who is willing to look after its students but a money grabbing company who also treats the students as some kind of idiots. However they are happy to make you pay a whole year's rent in advance seriously are they for real! A family member, including myself dealt with Ellie who was rude and very unhelpful from the word go. Firstly we believe the wrong apartment was given as image online was different to what was provided but cannot prove this apparently However when keys were handed over and went into apartment and from day one had the following problems; baring in mind they are supposed to check EVERYTHING BEFORE TENANTS MOVE IN both front door and balcony door would not lock place had NO ELECTRICITY for tenant for 24 hours place was disgustingly filthy Blinds and cupboard handle was broken 2 dining table and chairs were broken store cupboard was full of rubbish including an another broken chair. since then discovered mattresses in both bedrooms have holes and springs dig into body when asleep We then on day one went to them and spoke with Ellie who was rude, to which after her manager came over as we were unhappy but was also patronising at times promised she would speak with Landlord about chairs. Site contractor been who agreed about state of flat and it should have been checked prior to moving in.. 5 weeks on absolutely nothing has been done. I have then escalated this to what I believe is their senior management. Who keeps fobbing me off about contacting Landlord and only been 2 weeks..erm no it's been 5 Weeks since we reported this! To top it all the handle of the window came off a week ago which is a safety hazard and nothing has been done. please avoid this money grabbing so called company who are only interested in getting their fees from landlords rather than keeping tenants happy who as mentioned earlier have paid YEARS RENT UPFRONT I would have rated them zero stars if option was available

Kimmy · 13 July 2023

★★★★★ 1/5

Google

Terrible letting agent who only work to rob students and feed greedy landlords. Payed a deposit on a house and was informed that the current tenants would not be moving out days AFTER they received the holding deposit. Had to find another flat and forced to pay a years rent in advance only to be given a property in an absolute state. Filthy is an understatement, years of dirt collected in the property which was an absolute menace to deal with. Half the furniture was broken to the point of being unfit to use. Mattresses so worn out to the point of having holes in it, so unhygienic! Blinds don’t work and there is no privacy, which as a female is an extremely uncomfortable. When reported to the agency, all they did was stall us for more than a month. Called, emailed and went in a million times only to be ignored with the poor excuse of not being able to contact the landlord they worked with. Billy from repairs was extremely rude and mocked us. (Other friends were also mocked by him previously, so it wasn’t a shocker really…) Avoid at all costs if you want a decent experience and a live-able property.

Hatice · 13 July 2023

★★★★★ 5/5

Google

I've now been in a Jackson & Co letting for a few years. It was a great experience moving in, and I'm happy with the find. Tom was very charming and friendly getting me installed and since then the repairs team have nearly always been responsive and I can often count on Morgan to go above and beyond. I appreciate having Jackson & Co as friendly neighbours and I always appreciate getting a smile and hello from the team. Thanks for looking after the letting and making sure things got fixed while I'm here!

Peter · 13 July 2023

★★★★★ 5/5

Google

I've been with Jackson And Co for a year now I've always been working with Ellie Cooper she helped me along since I was looking for an apartment when I was away from home until today. I moved into a new apartment this year and while Morgan the best guy in the repairs team was away I had some trouble with repairs "Billy" I had a broken sink and a stuck sink in my apartment so after the unblocked the second sink he started to ignore my calls and mocked me saying " I don't know what you are missing out on the second bathroom" while I paid six months upfront for a 2 bedroom 2 bedroom apartment he was so disrespectful and RUDE! Other than this person everyone else especially Ellie, Morgan and Tom they were so helpful in an unbelievable way!!

S · 21 May 2023

★★★★★ 1/5

Google

Money goblins, Skewed 5 star reviews Don't listen to the 5 star reviews they literally asked my co-tenant to leave a review before we even moved in probably to hide all their bad ones. They will do anything to keep some of your deposit money including making you wait weeks to hear anything back despite your contract stating that it would be sorted within 10 days after your tenancy has ended and then when you finally call them to ask what's happening they make the excuse the guy who does deposits isn't in the office. They're trying to deduct a cleaning fee but when we asked for the invoice of the fee they said they'd send it and then never did. After months of waiting for my deposit back I had to pretend as though I was going to pay the fee and then magically within 24hrs my deposit claim on DPS was responded to. I opened a dispute in the resolution centre on DPS which they still haven't responded to over a month later. I would be more understanding of the cleaning fee if the apartment was actually clean when we moved in. Upon first moving in we noticed some trash left in the storage cupboard.I ended up mopping the floor on the first day and the water was black, there was crumbs in the cupboards and fridge, a mouldy microwave and some patches of the carpet were quite dark. There was also broken desk/dining chairs and in the main bedroom a broken window latch which made it so once the window was opened it couldn't be shut. I reported this and they took a couple weeks to come and fix even though it was winter.Apart from that they were good actually with fixing other things, just not our broken chairs. We had problem neighbours upstairs who we tried to talk to about their noise and we reported them to Jackson & co who didn't take us seriously until we got a parent involved. There were issues with their communication all throughout the tenancy ,especially towards the end. Honestly our tenancy with them wasnt the worst until we asked for our deposit money back. Just a warning to students don't rent from them they won't take you seriously unless you get your parents involved and they'll take what money they can while ignoring you. I want to advise anyone having problems to report them to the property Ombudsman as they can give you free legal help & advice especially when being ignored and ripped off.

A · 21 May 2023

★★★★★ 4/5

Google

Massive thanks to Anya for all her help. I initially booked to view a different property and did not really like it, but Anya was so proactive and great at her job as she took me to view two other properties thereafter. My property search ended on the same day, and it did not take long for me to have the keys to my new rental flat. Thank you Anya (and Tom, who stepped in for Anya when she was out on my 2nd visit to their office) for all your help. Because of your brilliant customer service, I can say Jackson & Co is like no other!

Queenie · 28 January 2025

★★★★★ 5/5

Google

Matt was super helpful he knows how to deal with customers i would suggest matt for future as he is very knowledgeable i also dealt with him on behalf of my parents as i found out he left his previous company and now he spoke with me for renting he will talk to you he wont talk rubbish tell you upfront if the process can happen or not. matt will try find you something if he has a property available.

Monika · 3 May 2023

★★★★★ 5/5

Google

I've now been in a Jackson & Co letting for a few years. It was a great experience moving in, and I'm happy with the find. Tom was very charming and friendly getting me installed and since then the repairs team have nearly always been responsive and I can often count on Morgan to go above and beyond. I appreciate having Jackson & Co as friendly neighbours and I always appreciate getting a smile and hello from the team. Thanks for looking after the letting and making sure things got fixed while I'm here!

Peter · 30 March 2023

★★★★★ 5/5

Google

Thank you! I was helping a family friend's student daughter who had never rented a property before in the UK. With her parents abroad it was vital that I found a trusted and professional letting agent and I have been thrilled with the service and extra bits of help we have been offered with Jackson & Co. She is now settled into her new place and her parents are thrilled too - credit where it was due as you have really helped and given us all peace of mind. Special mention to Sam Jackaman who really went the extra mile. Thanks Sam - you're a star!

Sue · 6 December 2022

★★★★★ 1/5

Google

Money goblins, Skewed 5 star reviews Don't listen to the 5 star reviews they literally asked my co-tenant to leave a review before we even moved in probably to hide all their bad ones. They will do anything to keep some of your deposit money including making you wait weeks to hear anything back despite your contract stating that it would be sorted within 10 days after your tenancy has ended and then when you finally call them to ask what's happening they make the excuse the guy who does deposits isn't in the office. They're trying to deduct a cleaning fee but when we asked for the invoice of the fee they said they'd send it and then never did. After months of waiting for my deposit back I had to pretend as though I was going to pay the fee and then magically within 24hrs my deposit claim on DPS was responded to. I opened a dispute in the resolution centre on DPS which they still haven't responded to over a month later. I would be more understanding of the cleaning fee if the apartment was actually clean when we moved in. Upon first moving in we noticed some trash left in the storage cupboard.I ended up mopping the floor on the first day and the water was black, there was crumbs in the cupboards and fridge, a mouldy microwave and some patches of the carpet were quite dark. There was also broken desk/dining chairs and in the main bedroom a broken window latch which made it so once the window was opened it couldn't be shut. I reported this and they took a couple weeks to come and fix even though it was winter.Apart from that they were good actually with fixing other things, just not our broken chairs. We had problem neighbours upstairs who we tried to talk to about their noise and we reported them to Jackson & co who didn't take us seriously until we got a parent involved. There were issues with their communication all throughout the tenancy ,especially towards the end. Honestly our tenancy with them wasnt the worst until we asked for our deposit money back. Just a warning to students don't rent from them they won't take you seriously unless you get your parents involved and they'll take what money they can while ignoring you. I want to advise anyone having problems to report them to the property Ombudsman as they can give you free legal help & advice especially when being ignored and ripped off.

Anastacia · 6 December 2022

★★★★★ 1/5

Google

Money goblins, Skewed 5 star reviews Don't listen to the 5 star reviews they literally asked my co-tenant to leave a review before we even moved in probably to hide all their bad ones. They will do anything to keep some of your deposit money including making you wait weeks to hear anything back despite your contract stating that it would be sorted within 10 days after your tenancy has ended and then when you finally call them to ask what's happening they make the excuse the guy who does deposits isn't in the office. They're trying to deduct a cleaning fee but when we asked for the invoice of the fee they said they'd send it and then never did. After months of waiting for my deposit back I had to pretend as though I was going to pay the fee and then magically within 24hrs my deposit claim on DPS was responded to. I opened a dispute in the resolution centre on DPS which they still haven't responded to over a month later. I would be more understanding of the cleaning fee if the apartment was actually clean when we moved in. Upon first moving in we noticed some trash left in the storage cupboard.I ended up mopping the floor on the first day and the water was black, there was crumbs in the cupboards and fridge, a mouldy microwave and some patches of the carpet were quite dark. There was also broken desk/dining chairs and in the main bedroom a broken window latch which made it so once the window was opened it couldn't be shut. I reported this and they took a couple weeks to come and fix even though it was winter.Apart from that they were good actually with fixing other things, just not our broken chairs. We had problem neighbours upstairs who we tried to talk to about their noise and we reported them to Jackson & co who didn't take us seriously until we got a parent involved. There were issues with their communication all throughout the tenancy ,especially towards the end. Honestly our tenancy with them wasnt the worst until we asked for our deposit money back. Just a warning to students don't rent from them they won't take you seriously unless you get your parents involved and they'll take what money they can while ignoring you. I want to advise anyone having problems to report them to the property Ombudsman as they can give you free legal help & advice especially when being ignored and ripped off.

Anastacia · 30 November 2022

★★★★★ 1/5

Google

The most disgusting, appalling customer service from all levels including management. This is not and estate service who is willing to look after its students but a money grabbing company who also treats the students as some kind of idiots. However they are happy to make you pay a whole year's rent in advance seriously are they for real! A family member, including myself dealt with Ellie who was rude and very unhelpful from the word go. Firstly we believe the wrong apartment was given as image online was different to what was provided but cannot prove this apparently However when keys were handed over and went into apartment and from day one had the following problems; baring in mind they are supposed to check EVERYTHING BEFORE TENANTS MOVE IN both front door and balcony door would not lock place had NO ELECTRICITY for tenant for 24 hours place was disgustingly filthy Blinds and cupboard handle was broken 2 dining table and chairs were broken store cupboard was full of rubbish including an another broken chair. since then discovered mattresses in both bedrooms have holes and springs dig into body when asleep We then on day one went to them and spoke with Ellie who was rude, to which after her manager came over as we were unhappy but was also patronising at times promised she would speak with Landlord about chairs. Site contractor been who agreed about state of flat and it should have been checked prior to moving in.. 5 weeks on absolutely nothing has been done. I have then escalated this to what I believe is their senior management. Who keeps fobbing me off about contacting Landlord and only been 2 weeks..erm no it's been 5 Weeks since we reported this! To top it all the handle of the window came off a week ago which is a safety hazard and nothing has been done. please avoid this money grabbing so called company who are only interested in getting their fees from landlords rather than keeping tenants happy who as mentioned earlier have paid YEARS RENT UPFRONT I would have rated them zero stars if option was available

Kimmy · 30 November 2022