22 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsThanks Ashleigh Bastion, top marks
Ashleigh Bastion was amazing and really listened to all my housing requirements. When I was happy to sign for a specific property she even took the time to persuade me to view another which she thought suited me better. She was right, it did!!! I have now signed for a property which has ticked every box on my wish list. I can't wait to move in.
Thanks Ashleigh and the super professional and friendly team at Jackson & Co.
Denise · 6 February 2017
Agent replied · 6 February 2017
Dear Denise,
Thank you so very much for your kind review. The staff are delighted with your feedback and it appears they were equally delighted to do business with you too. Your time in taking to send this review is very much appreciated. Thank you.
★★★★★ 5/5
View AgentsLovely agency
I was a tenant with Jackson and Co from 2008 and found Lucinda and the team gave an excellent service, were attentive if I had any maintenance issues, quick to respond to any queries and made me feel valued as a tenant and I would not hesitate to use their services again. They also were there for me when I vacated and moved to Australia and Lucinda helped me to tie up loose ends and was very supportive throughout.
Cassandra · 17 January 2017
Agent replied · 19 January 2017
Dear Cassandra, thank you so very much for your kind review and we are delighted that you have been happy with our service.
★★★★★ 5/5
View AgentsKelly Doherty
At first, the house we are looking is rent out, and kelly is very helpful, she provided us another option, which is the house we are living in now. It's clean, warm and cozy, feels like home. Kelly respond quickly to our enquirers and keep all the things in order and easy to understand, so all the things go smoothly. I would definitely recommend Kelly whenever they need a house in Colchester:)
HANG · 13 January 2017
Agent replied · 13 January 2017
Thank you so much for your kind review. It is very much appreciated and we will pass on your compliments to Kelly.
★★★★★ 5/5
View AgentsExcellent customer service, Lucinda Kane is always ready to help.
I've had quite a few problems that needed to be solved and Jackson and Co team were extremely helpful, especially Lucinda Kane. They were patient (I kept changing my mind about certain things), very responsive to my emails and always had a solution to all my issues.
I would really highly recommend the agency as clients' interests always come first to them!!! :)
Justina · 17 May 2017
Agent replied · 18 May 2017
Dear Justina, thank you so very much for taking the time to share your experience with us. Lucinda is delighted with your comments, as are we. Thank you.
★★★★★ 5/5
View AgentsFantastic, professional estate agents
I'm moving to Colchester without much knowledge of the area for work purposes and Abbie Pain was fantastic in explaining and recommending which areas to rent and live in were more suitable for young professionals. Abbie was highly communicative and friendly throughout the process and ensured all our concerns were addressed in a timely manner. The process itself was extremely smooth with Jackson and Co facilitating virtual viewings during the pandemic. I couldn't recommend them more and would like to thank Abbie for such a wonderful flat I have now the pleasure of living in!
Kayan · 28 June 2021
★★★★★ 5/5
View AgentsVery helpful
Karen Titler and Lucinda Kane organised our rental for us. Both were very helpful and quick with documentation and correspondence. Lucinda was also very helpful in coming into the office after hours to give us another key when I managed to lock myself on moving day!
Edward · 17 January 2017
Agent replied · 19 January 2017
Thank you Edward for taking the time to share your review with us. We are delighted that you have been happy with our service. Thank you again.
★★★★★ 5/5
View AgentsRenting
I was looking to rent a property in the Colchester area and when I found one I was interested in I negotiated with Abbie Pain. So far throughout the experience Abbie has been fantastic, reliable and honest. With Abbie things move at a fast pace and you can tell she knows and wants the best for you in your new place.
Rebecca · 7 July 2021
★★★★★ 5/5
View AgentsHelpful and efficient.
They arranged a quick viewing and turn around , we have just received the keys two weeks later ! Both Abbey and Tom were very clear and efficient, Abbey is a great asset to the company, can't thank her enough for all the help through the process. We are truly delighted with the service received by Jackson and Co
Antonio · 10 July 2021
★★★★★ 5/5
View AgentsEllie Cooper
Ellie has been great throughout the whole process of helping me and my partner finding our first home before our new arrival in august! Ellie has supplied me with all the information I need and has answered all the questions! I can’t fault her and would recommend her to anyone who is trying to find a home!
Eleanor · 10 May 2021
★★★★★ 5/5
View AgentsSuperb Service!!!
Kelly @ Jackson and Co is an asset to the company, she has been proactive with the entire process and keeps us fully updated so we are never in the dark. I work for a rival agent to Jackson and Co and have high expectations when it comes to customer service, I am happy that Kelly has exceeded them expectations and continues to make this experience enjoyable. Kelly has a very professional but relaxed attitude and listened to all of our requirements when looking for a property to rent.
Harry · 10 January 2017
Agent replied · 10 January 2017
That's fantastic to hear and thank you very much for taking the time to review Kelly and Jackson and Co.
Well done Kelly.
★★★★★ 4/5
View AgentsThey are not the best but they care
i won't say they are the best agency in the world but I have to admit that they care for their tenants when I faced a problem they fought tooth and nail for me they gained my respect and gratitude
They have minor problems that are solveable and most of their problems are just results of the shear amount of work they have to deal with on a daily basis stay in their office for 20 mins to get a feel of that any way they earned a good review from me and will never forget how the stood by my side
Ps if you ever have a problem you'd want Lucinda on your side
Saef · 10 November 2016
Agent replied · 11 November 2016
Thank you Saef, I am pleased that we could help you out and thank you so much for taking the time to share your review.
★★★★★ 5/5
View AgentsWe Love Jackson and Co
My Partner and I where looking to move from London and I called a lot of different agencies in my search and Jackson and co where by far the best. They where the only company to stay in contact with me and where always so kind and polite all this as well as finding us our dream home. 5star easy if I could give more stars I would!
Tinuviel · 5 January 2017
Agent replied · 6 January 2017
Thank you very much for your kind review and we are delighted that you have been pleased with our service.
★★★★★ 5/5
View AgentsAbbie is Amazing
Abbie was absolutely incredible and so helpful during the process of looking for a house, she always replied super quick and I was almost sad to see Abbie go once we found our house. Thank you Abbie!!
Wendeline · 22 May 2021
★★★★★ 1/5
View AgentsPoor service
Very unprofessional agents and service. It took almost a month to move into an apartment that was promised to be ready long time ago. If something is broken , They say that it doesn't fall under top priority, so basically prepare to wait for a long time to get stuff fixed. Overall poor customer service.
Ra · 3 November 2016
Agent replied · 3 November 2016
Dear Ra M, thank you for taking the time to share your review and I must apologise for what appears to be a long wait to move into your new property. It is certainly our aim at Jackson and Co to move you in as swiftly as possible and as I am not furnished with your address, unfortunately I do not know the circumstances for this delay. I can only assure you that there must have been certain circumstances which lead to this decision.
I would also like to apologise for your wait in having something repaired. Certainly, during the month of October, our maintenance team were required to prioritise repairs such as water leaks, security and gas issues. There was an unprecedented amount of repairs during this month and I apologise if the wait was inconvenient. I do hope that this was explained politely and professionally to you as we have not received complaints regarding repairs and I am again sorry that you feel you have not received an adequate service. Please do feel free to contact me directly at the office and I would be happy to meet with you and discuss your concerns in more detail. I look forward to hearing from you.
★★★★★ 1/5
View AgentsAwful staff and awful service
DO NOT USE THIS LETTING AGENT!!!!!!
Jackson and Co were okay at the start when I enquired about a property. I travelled 2 hours to view the property to get to Colchester and be told that they had just let it to someone else. They conveniently had another property to show us which was a higher price and pressured us to pay the fees in order to not let this one.
Once they received our money they completed changed. They did not return phone calls when promised, ignored texts and emails, and never passed messages onto the desired person. A vast majority of the time, the person who answered the call was the person I wanted to speak but they were pretending to be someone else and that the desired individual was out of the building or engaged otherwise.
We were left weeks at a time without having heard anything from them and no one returning our phone calls. We were due to move the first weekend of January but had not heard anything from them since the middle of December. We had to drive to Colchester 3 times in order to get something sorted, which was still unsuitable and the property we deemed to be dangerous.
Thankfully we got our money back and will never use this property agent ever again! We advise that you do the same.
AC · 12 January 2016
★★★★★ 5/5
View AgentsA cut above the rest!
I could not be happier with the service I received. After reading the reviews, I was hesitant but the company was recommended by a friend and I was not disappointed. I am now an extremely happy Jackson & Co tenant. Don't believe all you read....
Ashley · 5 January 2017
Agent replied · 6 January 2017
Thank you for your review, it is pleasing to hear that you have been happy with our service and that you were recommended by a friend. Whilst negative reviews can be disappointing, we aim to learn from them and continually improve our service and thank you so much for taking the time to express your satisfaction.
★★★★★ 5/5
View AgentsGreat service
Ellie made finding a new flat very easy and stress-free, thank you!
Daisy · 17 May 2021
★★★★★ 5/5
View AgentsGreat and friendly service
Thanks for helping me to find such a lovely place to live! All questions were clarified very quickly and effieciently and I am very happy with my new house. Thanks for the great and friendly service!
Julia · 10 January 2017
Agent replied · 10 January 2017
Julia, we are delighted that you are happy and thank you for placing such a nice review regarding the service you received.
★★★★★ 5/5
View AgentsNight and day
Wow what a complete contrast dealing with this estate agent has been compared to the last. The staff did a very quick turn around from viewing to signing for the keys and it really was very painless. This company would be first on my list to use if and when the time comes to move again.
Rory · 14 July 2021
★★★★★ 1/5
View AgentsFull of cheats who want to take your money
I've been dealing with this company for quite a while. They've been nothing but inane and horrible to work with. They took much longer than required to hand over my apartment, and charged me insane amounts for cleaning. If you have a choice, do not deal with this company. I can guarantee that you will not be happy.
Arnold · 23 September 2015
★★★★★ 5/5
View AgentsFantastic, Helpful , Highly recommend
The staff were fantastic from start to finish , my move in was the best experience I have received from any agent in Colchester. Strongly recommend
Farida · 30 August 2016
★★★★★ 5/5
View AgentsBrill service thx to all lettings no stress and willing to help
Rating only, no written review.
Anonymous · 22 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
