Jackson & Co Colchester reviews

★★★★★ 5/5

Google

EXCEPTIONAL ESTATE AGENTS! Jackson & Co are the estate agents to go with!! As first time buyers, they made the buying process such a pleasure. We had dealt with quite a few estate agents that were not a patch on them. When enquiring we were met with Kitty & Emma who are so friendly and lovely to deal with. The aftersales process was made a breeze with the wonderful Debbie, who couldn't do enough for us, incredible customer service, if you want your property in safe hands, I would 100% recommend Jackson & Co!PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 1 June 2021

★★★★★ 4.8/5

The Trusted Agent

Debbie Mead

After a very long sales process, with breakdowns of chain, withdrawal of sale etc. Debbie worked her magic and made it all happen. She is so amazing nothing seems to phase her. If it wasn't for her I don't think we would have moved. She is so committed to her clients and is a very understanding person. Debbie is wonderful with communication and keeping you updated at all times. She goes above and beyond her role. We couldn't have wished for a better person than Debbie to have dealt with our move. So much support, we appreciate all those calls and emails.

Mandy · 28 May 2021

★★★★★ 5/5

The Trusted Agent

Sales progresser Debbie Mead

After a very long sales/purchase within a long stressful chain with many problems. Debbie made it all happen. She is so amazing. If it wasn't for her I don't think it would have happened. She is so committed to her job and is a very caring and understanding person. Debbie is wonderful with communication and keeping you updated at all times. She goes above and beyond her role. If anyone is looking at moving she is your best option to communicate with. I couldn't have wished for a better person than Debbie to have dealt with my move. So much support.

Shirley · 24 May 2021

★★★★★ 1/5

Google

The most awful company I have ever come across. If you are a student then definitely avoid. They never respond to emails regarding issues with the property, when we moved in we was told it was professionally cleaned. This was a complete lie, the flat was disgusting and when we complained nothing was done so we had to clean up the mess ourselves. When our tenancy came to an end, we left the property in spotless condition yet a £120 cleaning fee was deducted from our deposit. I had no contact whatsoever from Jackson and co, they have proceeded to ignore all of my emails. They clearly do this to all tenants, if you look at other reviews there are so many people that had a similar experience. It is absolutely disgusting to treat people this way, especially being a student.

Hannah · 21 May 2023

★★★★★ 1/5

Google

I don’t like leaving negative reviews but I’ve only had bad experiences with this letting agency and wanted to warn others. I didn’t get repairs fixed on the house. I didn’t get my deposit back until 2 months had passed and they didn’t respond to over 10 emails sent regarding that, when I called there was never anyone around in the right department who I could speak to. Also tried their best to get extra money from me when I wanted to move out when they had already found a new tenant who was going to pay more rent then I was.

Rebecca · 21 May 2023

★★★★★ 5/5

Google

I decided to let out my flat using Jackson and Co so I could go travelling and honestly have nothing bad to say about them. Their communication has been great and they found me a tenant really quickly. I had a friend who was remaining in the flat, who was my main priority when finding a new tenant, they’ve been extremely considerate to him and made sure the new tenant would suit his lifestyle and get along with him. As a first time landlord moving to another country I had no idea what I was doing and they gave me advice and helped me through the whole process and I can’t thank them enough for that, they made the process so easy.

Amy · 21 May 2023

★★★★★ 5/5

Google

I rented an apartment from them, and the service was fantastic. To be more specific, my agent Ellie was very friendly and cooperative, as well as helpful, even answering my calls on her vacation and assisting me.

Alemadi · 29 November 2022

★★★★★ 5/5

Google

I had the pleasure of working with Sunny as my house agent, and I couldn't be more pleased with the level of service I received. From start to finish, Sunny was professional, knowledgeable, and attentive to my needs. Thanks to Sunny’s expertise and dedication, I was able to find my dream home at a great price. I highly recommend Sunny

Mohammed · 28 August 2023

★★★★★ 1/5

Google

Jackson & Co have managed to astound me over the past year with the amount of mistakes they make on a constant basis when it comes to letting flats. These aren't small mistakes either but quite severe and stress inducing such as writing down the wrong moving in date so there are people still living in your flat which you paid over £12,000 for. I was going to write a long review to explain everything wrong with this company but I'll just list their mistakes as there were plenty. - The agent we first met gave bad information when it came to guarantors and about the payments process. It took a few visits to J&C to resolve this. - They told us it would be a 12 month tenancy and produced a tenancy agreement for that length. It was abruptly changed one day as it turned out it was only an 11 month letting. - They made several errors in the tenancy agreement from dates to costs and agreements ETC. We had to spot every one of these and notify them as they never proof read the document. So we had to go over 4 different tenancy agreements before it was right. - Even though the move in date was in the tenancy agreement and was changed twice. They never put that in the system and so on the 28th of September. We tried to move in but found out the previous tenants were still living there. They had to kick them out abruptly then move us into an uncleaned apartment several hours later while the old tenants came back to find things they left behind. All they offered was an apology. - The mattresses were disgusting and the suite bed had rotting food underneath the mattress which attracted bugs. These bugs were also in the bathroom too but they died during the winter. Jackson said they would give us new mattresses but they never did. -It took them over 2 months to return our deposit. The only info they gave us was, they were assessing the cost of repairing the toilet water pressure and the heating. Both were covered in the tenancy agreement anyway. - After 2 months, they returned our deposit of £1269.23. They claimed £496.20 of it. £105.60 of this was added on as a mistake somehow.? They somehow listed out the costs that added to £390.60 but still added an extra 100 by mistake. They can't even do basic math. - They claimed we underpaid them when we paid all our money in August 2019. When asked for evidence on how much they received, they couldn't provide any as it was missing but, there was a sticky note and an invoice (printed on the date we asked about it) stating the missing amount on our file saying we owed money that had been there for months. They hadn't bothered to tell us at any point there was an issue until it came to the deposit. - To add onto this, we paid the exact amount we agreed to on our receipt and tenancy agreement that was signed by us and produced by Jacksons & Co. So we are still confused about this claim and where this missing money has come from but incompetence is their speciality. The only good things about our time with J&C was the cleaning and maintenance services they offered. The people were nice and friendly and did a superb job cleaning the flat. Otherwise, the letting agents range from tolerable to absolutely useless. They will provide false information when you view properties, are unresponsive unless you force the issue repeatedly. The higher up's are uncaring and unfriendly. Tom was at least genuine in his apology for the moving in mistake though, he did try to suggest it wasn't entirely Jackson & Co's fault as the guy managing our tenancy had left the company a few months prior. Do not rent from J&C unless you're desperate. They might be the lesser evil of agencies in Colchester as Saxons is even worse but they're still awful and will require you to have a hands on approach with almost every step in the letting process because they can't do anything themselves. It amazes me how stupid a company can be and still somehow operate as long as Jacksons have.

Alex · 30 March 2021

★★★★★ 5/5

Google

As a new tenant moving to the area Jackson & Co (and especially Kayla) have been professional, welcoming and helpful throughout. Having a lot of questions throughout the process, as is the way when you move, Kayla always strived to respond in a timely manner. Communication between myself and Jackson & Co was great, and resolved any queries I had. The property is exactly as was described in the letting advert, the rent is fair and property documentation supplied is more than thorough. I would definitely recommend Jackson & Co for anyone looking to move within the Colchester area.

Sun · 30 March 2021

★★★★★ 5/5

Google

An excellent agency that helps in difficult situations and solves problems! I want to say a personal thank you to Thomas Mansbridge, senior negotiator ! When I decided to move out of the apartment due to financial problems, he helped me all the time! I went to him every day with new amendments and new circumstances, and he always listened to me and patiently approached his work! He sent to me all the documents, talked with people and landlord, adapting to the situation! Without him I wouldn’t be able to deal we this issues and move out of property! Thank you Jackson and Co!

Elina · 30 March 2021

★★★★★ 5/5

Google

At the start Danny was fantastic and we had lots of viewings so this meant we sold within 4 weeks. Debbie and Craig have been fundamental in getting us pass exchange. As we got close to exchange Debbie was on it daily chasing everyone and if it wasn't for this we would not of be able to move. Best Estate Agents in Colchester.

Jo · 25 May 2023

★★★★★ 5/5

Google

We have recently rented out our first property and Jackson & Co. were fantastic in finding our tenants for us. Tom M was really quick to view and photograph the property and found a tenant the next day. The process up to the tenants moving in was easy as Jackson & Co. took care of all the paperwork and the checks and kept us up-to-date. Couldn't fault the professionalism or service in any way.

Jennifer · 30 March 2022

★★★★★ 1/5

Google

Terrible experience. This is one of the worst property agencies I’ve dealt with in the UK. They are unprofessional, misleading, and constantly try to take money unfairly. Hidden charges, poor communication, and no accountability. I would strongly advise anyone to avoid this agency and look elsewhere.

Alexandros · 20 January 2026

★★★★★ 5/5

Google

Tom at Jackson Co Property Services provided exceptional service in my property search. His quick and accurate responses ensured a seamless experience. Tom not only showed properties meeting my requirements but also booked viewings and handled contracts swiftly. I highly recommend Tom for his kindness, efficiency, and professionalism.

Milan · 2 May 2024

★★★★★ 5/5

Google

Fantastic approach and very professional services. Danny, Kitty and the team were incredibly efficient and we sold our property within 10 days. Would highly recommend and will certain work with them again. A top rated, outstanding service. Thank you. Mr and Mrs DixonPositiveResponsiveness, Quality, Professionalism, Value

VIVIANA · 2 June 2021

★★★★★ 5/5

Google

Me and my partner are buying our first property through Jackson and Co, we can’t express how thankful and blessed we were to have Debbie on our side! She was always on the end of the phone, answering messages, phone calls and texts. Chasing each end and reassuring us that we will be okay and that she was there for us. We really got lucky with Debbie and she kept us grounded when we got stressed.

Megan · 13 July 2023

★★★★★ 5/5

Google

We have recently rented out our first property and Jackson & Co. were fantastic in finding our tenants for us. Tom M was really quick to view and photograph the property and found a tenant the next day. The process up to the tenants moving in was easy as Jackson & Co. took care of all the paperwork and the checks and kept us up-to-date. Couldn't fault the professionalism or service in any way.PositiveResponsiveness, Quality, Professionalism, Value

Jennifer · 13 July 2021

★★★★★ 5/5

Google

I contacted several properties and the response from Jackson Co Property Services was the quickest and most accurate. Not only did sunni show me properties that met my requirements, but sunni also kind and quick to book house viewings and write contracts. I highly recommend sunni to everyone.

지야 · 11 April 2024

★★★★★ 5/5

Google

Excellent service. Timely response and quick processing of applications. Special mention to the Branch lettings manager - Tom who goes above and beyond for his customers.

Amit · 20 March 2025

★★★★★ 5/5

Google

It is a great lettings office that provides all the needs of the tenant, especially with the employee Tom, I dealt with him and he was sincere, honest and advised on my move from abroad as he seeks to provide suitable and comfortable housing in all respects.

Ahmad · 13 January 2021

★★★★★ 5/5

Google

I had the pleasure of working with Sunny as my house agent, and I couldn't be more pleased with the level of service I received. From start to finish, Sunny was professional, knowledgeable, and attentive to my needs. Thanks to Sunny’s expertise and dedication, I was able to find my dream home at a great price. I highly recommend Sunny

Mohammed · 25 June 2023

★★★★★ 5/5

Google

I’ve been using Jackson & Co for some time now and their service has consistently been excellent! Tanya, in particular, has been incredibly helpful - always responsive, professional, and willing to go the extra mile. It’s been a real pleasure working with her, and I wouldn’t hesitate to recommend them to anyone looking for a property management company you can rely on

Alec · 3 August 2025

★★★★★ 5/5

The Trusted Agent

Great Customer Care

I purchased a house through Jackson & Co and I felt extremely lucky to have Debbie Mead as a contact. Debbie was extremely professional throughout and went that extra mile to ensure I was updated every step of the way. Nothing was ever too much trouble and her calming nature really helped. She is very knowledgeable and shared information when others did not. I would have no hesitation in recommending the service received. Thank you.

Joanne · 27 September 2021