★★★★★ 5/5
The Trusted AgentThanks Ashleigh Bastion, top marks
Ashleigh Bastion was amazing and really listened to all my housing requirements. When I was happy to sign for a specific property she even took the time to persuade me to view another which she thought suited me better. She was right, it did!!! I have now signed for a property which has ticked every box on my wish list. I can't wait to move in.
Thanks Ashleigh and the super professional and friendly team at Jackson & Co.
Denise · 6 February 2017
Agent replied · 6 February 2017
Dear Denise,
Thank you so very much for your kind review. The staff are delighted with your feedback and it appears they were equally delighted to do business with you too. Your time in taking to send this review is very much appreciated. Thank you.
★★★★★ 5/5
The Trusted AgentLovely agency
I was a tenant with Jackson and Co from 2008 and found Lucinda and the team gave an excellent service, were attentive if I had any maintenance issues, quick to respond to any queries and made me feel valued as a tenant and I would not hesitate to use their services again. They also were there for me when I vacated and moved to Australia and Lucinda helped me to tie up loose ends and was very supportive throughout.
Cassandra · 17 January 2017
Agent replied · 19 January 2017
Dear Cassandra, thank you so very much for your kind review and we are delighted that you have been happy with our service.
★★★★★ 5/5
The Trusted AgentKelly Doherty
At first, the house we are looking is rent out, and kelly is very helpful, she provided us another option, which is the house we are living in now. It's clean, warm and cozy, feels like home. Kelly respond quickly to our enquirers and keep all the things in order and easy to understand, so all the things go smoothly. I would definitely recommend Kelly whenever they need a house in Colchester:)
HANG · 13 January 2017
Agent replied · 13 January 2017
Thank you so much for your kind review. It is very much appreciated and we will pass on your compliments to Kelly.
★★★★★ 5/5
The Trusted AgentBest for a personal touch
I have now been a Landlord of Jackson & Co for over 5 years. Lucinda and her team are always very kind and helpful. I know that my home is in excellent hands and nothing is ever to big an ask. Sometimes as a Landlord there are issues a long the way but no matter good or bad news I am always kept in the loop.
Margo · 16 January 2017
Agent replied · 19 January 2017
Dear Margo, thank you very much for your great review of Jackson and Co and we are delighted that you continue to be happy with the service that we provide you. Long may it continue and thank you for taking the time to share your comments with us.
★★★★★ 5/5
The Trusted AgentFantastic service
I honestly can not fault this Estate agents from the start with Kitty for purchasing to the end with Debbie for the whole sale procedure. I wa a completely blown away by the service provided. Nothing was too much trouble and even when we hit a few bumps in the road everything that could be done to help was provided by Debbie. This lady went truly above and beyond her job role to help us with our purchase. We are very happily settled in our new home. Thank you so much Jackson’s & Co! 💯 recommend!
Michelle · 7 July 2022
★★★★★ 5/5
The Trusted AgentExcellent customer service, Lucinda Kane is always ready to help.
I've had quite a few problems that needed to be solved and Jackson and Co team were extremely helpful, especially Lucinda Kane. They were patient (I kept changing my mind about certain things), very responsive to my emails and always had a solution to all my issues.
I would really highly recommend the agency as clients' interests always come first to them!!! :)
Justina · 17 May 2017
Agent replied · 18 May 2017
Dear Justina, thank you so very much for taking the time to share your experience with us. Lucinda is delighted with your comments, as are we. Thank you.
★★★★★ 5/5
The Trusted AgentHighly recommended
Having lived in my property in excess of 42 years, the selling and buying process has been somewhat overwhelming with all that is required by comparison to my previous purchase of my home. My stress levels have been greatly reduced by the professional and friendly services provided by Jackson & Co, in particularly the helpful and friendly advice given by Kitty. All staff members have been excellent and communications rapid. Extremely happy with the entire service provided and would not hesitate to recommend and use Jackson & Co in the future.Not yet moved but the process is underway and I look forward to my pending move.
Mrs · 26 November 2021
★★★★★ 5/5
The Trusted AgentFantastic, professional estate agents
I'm moving to Colchester without much knowledge of the area for work purposes and Abbie Pain was fantastic in explaining and recommending which areas to rent and live in were more suitable for young professionals. Abbie was highly communicative and friendly throughout the process and ensured all our concerns were addressed in a timely manner. The process itself was extremely smooth with Jackson and Co facilitating virtual viewings during the pandemic. I couldn't recommend them more and would like to thank Abbie for such a wonderful flat I have now the pleasure of living in!
Kayan · 28 June 2021
★★★★★ 4.8/5
The Trusted AgentDebbie Mead
After a very long sales process, with breakdowns of chain, withdrawal of sale etc. Debbie worked her magic and made it all happen. She is so amazing nothing seems to phase her. If it wasn't
for her I don't think we would have moved. She is so committed to her clients and is a very understanding
person. Debbie is wonderful with communication and keeping you updated at all times. She goes above
and beyond her role. We couldn't have wished for a better person than Debbie to have dealt with our move. So much
support, we appreciate all those calls and emails.
Mandy · 28 May 2021
★★★★★ 5/5
The Trusted AgentSales progresser Debbie Mead
After a very long sales/purchase within a long stressful chain with many problems. Debbie made it all happen. She is so amazing. If it wasn't for her I don't think it would have happened. She is so committed to her job and is a very caring and understanding person. Debbie is wonderful with communication and keeping you updated at all times. She goes above and beyond her role. If anyone is looking at moving she is your best option to communicate with. I couldn't have wished for a better person than Debbie to have dealt with my move. So much support.
Shirley · 24 May 2021
★★★★★ 5/5
The Trusted AgentGreat Customer Care
I purchased a house through Jackson & Co and I felt extremely lucky to have Debbie Mead as a contact. Debbie was extremely professional throughout and went that extra mile to ensure I was updated every step of the way. Nothing was ever too much trouble and her calming nature really helped. She is very knowledgeable and shared information when others did not. I would have no hesitation in recommending the service received. Thank you.
Joanne · 27 September 2021
★★★★★ 5/5
The Trusted AgentJackson’s prize asset!
I first met Kitty Walker when I was planning on buying a flat… being fussy, this took over a year… but… Kitty kept faith and as importantly, in touch and eventually, after much hand-holding we did it! Kitty found me the perfect flat AND at the right price too! In fact I am so delighted with the work she put into it, that I am now planning on giving Jackson & Co further business!
Angela · 10 June 2021
★★★★★ 5/5
The Trusted AgentThe most professional and approachable agent!
Kelly Doherty has recently worked on a property let for us and has surpassed our expectations. She was enthusiastic, helpful, knowledgeable and efficient. This was a much preferable experience in comparison with the agent used previously. We highly recommend Kelly and will definitely utilise her skills and expertise again.
TW · 10 January 2017
Agent replied · 10 January 2017
Thank you very much for your kind review regarding Kelly, a delight to read and thank you so much for sharing your comments with Jackson and Co. I am pleased that you received a great service.
★★★★★ 5/5
The Trusted AgentBuying our home- Excellent service
All the sales staff did their very best for us. They understood our situation and worked accordingly. Charlotte Coleman and Emma Williams were very supportive and gave me good advice throughout. They kept me inform every step which is very important when you are buying a home.
Thank you
Sheila · 26 September 2016
Agent replied · 20 October 2016
Dear Sheila, thank you so very much for taking the time to share your review of Jackson and Co and we are delighted that you were happy with our service and Customer Care. Your comments have been passed to Charlotte and Emma. Thank you again and may you have many happy years in your new home.
★★★★★ 5/5
The Trusted AgentVery helpful
Karen Titler and Lucinda Kane organised our rental for us. Both were very helpful and quick with documentation and correspondence. Lucinda was also very helpful in coming into the office after hours to give us another key when I managed to lock myself on moving day!
Edward · 17 January 2017
Agent replied · 19 January 2017
Thank you Edward for taking the time to share your review with us. We are delighted that you have been happy with our service. Thank you again.
★★★★★ 5/5
The Trusted AgentOver the Hill...finally :)
From receiving the initial listing, to viewing the property with Josh, to Kitty calling to confirm the acceptance of my offer, then entering into the ensuing process, having the lovely Debbie provided a valuable lifeline to see the process to the completion, Jackson & Co are 100% represented by consummate professionals and I would highly recommend their services. Thank you Jackson & Co :)
Jean · 14 October 2021
★★★★★ 5/5
The Trusted AgentRenting
I was looking to rent a property in the Colchester area and when I found one I was interested in I negotiated with Abbie Pain. So far throughout the experience Abbie has been fantastic, reliable and honest. With Abbie things move at a fast pace and you can tell she knows and wants the best for you in your new place.
Rebecca · 7 July 2021
★★★★★ 5/5
The Trusted AgentHelpful and efficient.
They arranged a quick viewing and turn around , we have just received the keys two weeks later ! Both Abbey and Tom were very clear and efficient, Abbey is a great asset to the company, can't thank her enough for all the help through the process. We are truly delighted with the service received by Jackson and Co
Antonio · 10 July 2021
★★★★★ 5/5
The Trusted AgentEllie Cooper
Ellie has been great throughout the whole process of helping me and my partner finding our first home before our new arrival in august! Ellie has supplied me with all the information I need and has answered all the questions! I can’t fault her and would recommend her to anyone who is trying to find a home!
Eleanor · 10 May 2021
★★★★★ 5/5
The Trusted AgentSuperb Service!!!
Kelly @ Jackson and Co is an asset to the company, she has been proactive with the entire process and keeps us fully updated so we are never in the dark. I work for a rival agent to Jackson and Co and have high expectations when it comes to customer service, I am happy that Kelly has exceeded them expectations and continues to make this experience enjoyable. Kelly has a very professional but relaxed attitude and listened to all of our requirements when looking for a property to rent.
Harry · 10 January 2017
Agent replied · 10 January 2017
That's fantastic to hear and thank you very much for taking the time to review Kelly and Jackson and Co.
Well done Kelly.
★★★★★ 4/5
The Trusted AgentThey are not the best but they care
i won't say they are the best agency in the world but I have to admit that they care for their tenants when I faced a problem they fought tooth and nail for me they gained my respect and gratitude
They have minor problems that are solveable and most of their problems are just results of the shear amount of work they have to deal with on a daily basis stay in their office for 20 mins to get a feel of that any way they earned a good review from me and will never forget how the stood by my side
Ps if you ever have a problem you'd want Lucinda on your side
Saef · 10 November 2016
Agent replied · 11 November 2016
Thank you Saef, I am pleased that we could help you out and thank you so much for taking the time to share your review.
★★★★★ 1/5
The Trusted AgentIgnorant, rude and discriminatory.
Whilst looking for an apartment in a specific area, it seemed as though all of the apartments were owned by Jackson and Co. I requested further detailing as to their availabilities and left them a message, but ended up calling them because I hadn't heard anything in return.
The female on the phone had an attitude straight away. I told her that I was enquiring as to the availabilities in that area and she ruthlessly and patronisingly told me that there would be no houses anywhere near the area that surrounded the university. I could tell by her tone that she was purposely offputting towards me but I'm still very unsure of why.
I, no where near as bitter as her, just went along with her, allowing the estate agent to feel powerful for a few minutes as I submitted to her attitude as gracefully as possible. Something didn't sit with me.
I then asked my mums partner to try for me. Who happens to be a middle-class, Caucasian male. And magically, the very same apartment is now available. He's to call back to arrange a viewing.
I'm a professional. I'm respectable, I work, as well as go to the university in that area and I certainly can afford to live there. I'm not from England so it's not as if it could have been a personal problem. Poor show from them.
I'm not sure what about me warranted this kind of treatment but it has left me feeling out of sorts so I hope that they are thrilled at the slight suspicion that they have sparked within me, which has me wondering what I possibly did wrong.
Noelle · 3 October 2016
Agent replied · 20 October 2016
Dear Noelle, I am so very sorry to read your review and of course shocked with the allegations of discrimination and rudeness. Jackson and Co are one of the leading providers of student accommodation for the University of Essex and therefore our client base is both international and multicultural. I would very much like to invite you to please come and visit us at our offices and discuss with us your concerns. We would be more than happy to demonstrate how we embrace our local community here, which is diverse and inclusive of all races and religions and we are terribly sorry that you have felt this way. Sadly, during the months of September and October, we do find ourselves in a position where we have let all of our properties - in readiness of term time and we are working very much on a day to day basis. Please do pop in and meet with the team and I feel it would be beneficial for both you and Jackson and Co to resolve your concerns. Please call me on 01206 863900. Thank you.
★★★★★ 5/5
The Trusted AgentReview of purchase
Debbie was excellent throughout the process . She went above and beyond to keep me informed . Nothing was to much trouble and I have been fully supported during my purchase of my new property. I can not thank you enough and will recommend you to family and friends. Wonderful team .
Excellent
Karen · 14 July 2021
★★★★★ 5/5
The Trusted AgentWe Love Jackson and Co
My Partner and I where looking to move from London and I called a lot of different agencies in my search and Jackson and co where by far the best. They where the only company to stay in contact with me and where always so kind and polite all this as well as finding us our dream home. 5star easy if I could give more stars I would!
Tinuviel · 5 January 2017
Agent replied · 6 January 2017
Thank you very much for your kind review and we are delighted that you have been pleased with our service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
