Trusted Agent profile · Colchester · Essex
Verified
★★★★★
754 reviews across 2 platforms
60 Caelum Drive, Colchester, Essex, CO2 8FP
Jackson & Co's office in Colchester, Essex, at 60 Caelum Drive, is rated 3.5 out of 5 across 754 reviews on two platforms, including 707 Google reviews rated 3.4.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having lived in my property in excess of 42 years, the selling and buying process has been somewhat overwhelming with all that is required by comparison to my ...Read all 8 from sellers
I honestly can not fault this Estate agents from the start with Kitty for purchasing to the end with Debbie for the whole sale procedure. I wa a completely ...Read all 12 from buyers
I have now been a Landlord of Jackson & Co for over 5 years. Lucinda and her team are always very kind and helpful. I know that my home is in excellent hands ...Read all 2 from landlords
Ashleigh Bastion was amazing and really listened to all my housing requirements. When I was happy to sign for a specific property she even took the time to ...Read all 22 from tenants
Jackson and Co Property Services Lettings Division has been a long established and successful letting agent for many years, offering a wealth of expertise within the rental market. A bespoke service is offered to every landlord and tenants alike, which has been our key to success within our market place. We will guarantee a professional and streamline service from beginning to end and we will ensure that we work within the budgets of our tenants and meet the needs of our landlords. Offering both a let only and managed package, our service is fully compliant and regulated and our professionalism is transparent and honest. We provide a worry free, peace of mind process with the customer at the heart of our work ethic. Jackson and Co Property Services Sales Division, have an established professional and dedicated team of experienced staff who deliver an unrivalled service. With Customer Care being their main priority, the needs of the client comes first. If you are either looking to sell your property or make a purchase, your needs will be the first consideration within the sales process. We offer a range of services within the property sector, from Land acquisitions to New Homes Sales, we have a portfolio of investors and offer a range of legal and financial support, all in addition to our extensive property portfolio of properties for sale. Each registered buyer is fully authenticated and will receive weekly updates from our team and every property owner selling through us, will benefit from constant contact and feedback from our staff to ensure that communication is paramount.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleVery good service , I paid the rent on time and never had any problems. Sam was a very good guy , it helped me to change the mattress in one of the rooms which is a big deal cause a lot of companies don't care about you. If you are a patient and good tenant you don't have to worry for nothing.
1/5
GoogleMembers of staff are rude to the women, the boys in the office ( notice I said boys and not men ) speak derogatory to female workers and try ( and fail ) to intimidate members of the public. SHIPS AHOY.....
5/5
Google5 🌟🌟🌟🌟🌟Service at all times from Sunni - Always totally professional and 100% reliable! It’s always a pleasure to deal with Sunni - If Sunni was a lager, she’d probably be the Best Lager In The World! 👍👌👍 …
5/5
GoogleVery good service , I paid the rent on time and never had any problems. Sam was a very good guy , it helped me to change the mattress in one of the rooms which is a big deal cause a lot of companies don't care about you. If you are a patient and good tenant you don't have to worry for nothing.
5/5
The Trusted AgentEllie Cooper
Ellie has been great throughout the whole process of helping me and my partner finding our first home before our new arrival in august! Ellie has supplied me with all the information I need and has answered all the questions! I can’t fault her and would recommend her to anyone who is trying to find a home!
1/5
GoogleI had a terrible experience as tenant. Whenever there is a maintenance problem in the house they took ages to solve the problems and most of the time they don't. There is not professionalism at all. I like the house that I am currently renting. I wish the landlord could choose another agency to work with.NegativeProfessionalism
5/5
GoogleSunni has been helping us find a property and she has been excellent. We have found the property and Sunni has been efficient as processing all the paperwork.
5/5
GoogleSunni is always very helpful!
5/5
GoogleThank you Sunni for providing real quick service, right from finding the property to finalising the contract. Sunni was very professional and has been a big help.
5/5
GoogleSunni was really professional
5/5
GoogleI had a wonderful experience. My agent Ellie was so helpful in finding me a property so quickly and helped me along the process so smoothly. As a student I’m especially grateful for her service and the work of the company.
5/5
The Trusted AgentSuperb Service!!!
Kelly @ Jackson and Co is an asset to the company, she has been proactive with the entire process and keeps us fully updated so we are never in the dark. I work for a rival agent to Jackson and Co and have high expectations when it comes to customer service, I am happy that Kelly has exceeded them expectations and continues to make this experience enjoyable. Kelly has a very professional but relaxed attitude and listened to all of our requirements when looking for a property to rent.
That's fantastic to hear and thank you very much for taking the time to review Kelly and Jackson and Co. Well done Kelly.
5/5
GoogleMatt has been helpful through out I would recommend him for future.
Hi James, Thanks for the kind words, glad to see Matt's been there when you've needed him.
4/5
The Trusted AgentThey are not the best but they care
i won't say they are the best agency in the world but I have to admit that they care for their tenants when I faced a problem they fought tooth and nail for me they gained my respect and gratitude They have minor problems that are solveable and most of their problems are just results of the shear amount of work they have to deal with on a daily basis stay in their office for 20 mins to get a feel of that any way they earned a good review from me and will never forget how the stood by my side Ps if you ever have a problem you'd want Lucinda on your side
Thank you Saef, I am pleased that we could help you out and thank you so much for taking the time to share your review.
1/5
The Trusted AgentIgnorant, rude and discriminatory.
Whilst looking for an apartment in a specific area, it seemed as though all of the apartments were owned by Jackson and Co. I requested further detailing as to their availabilities and left them a message, but ended up calling them because I hadn't heard anything in return. The female on the phone had an attitude straight away. I told her that I was enquiring as to the availabilities in that area and she ruthlessly and patronisingly told me that there would be no houses anywhere near the area that surrounded the university. I could tell by her tone that she was purposely offputting towards me but I'm still very unsure of why. I, no where near as bitter as her, just went along with her, allowing the estate agent to feel powerful for a few minutes as I submitted to her attitude as gracefully as possible. Something didn't sit with me. I then asked my mums partner to try for me. Who happens to be a middle-class, Caucasian male. And magically, the very same apartment is now available. He's to call back to arrange a viewing. I'm a professional. I'm respectable, I work, as well as go to the university in that area and I certainly can afford to live there. I'm not from England so it's not as if it could have been a personal problem. Poor show from them. I'm not sure what about me warranted this kind of treatment but it has left me feeling out of sorts so I hope that they are thrilled at the slight suspicion that they have sparked within me, which has me wondering what I possibly did wrong.
Dear Noelle, I am so very sorry to read your review and of course shocked with the allegations of discrimination and rudeness. Jackson and Co are one of the leading providers of student accommodation for the University of Essex and therefore our client base is both international and multicultural. I would very much like to invite you to please come and visit us at our offices and discuss with us your concerns. We would be more than happy to demonstrate how we embrace our local community here, which is diverse and inclusive of all races and religions and we are terribly sorry that you have felt this way. Sadly, during the months of September and October, we do find ourselves in a position where we have let all of our properties - in readiness of term time and we are working very much on a day to day basis. Please do pop in and meet with the team and I feel it would be beneficial for both you and Jackson and Co to resolve your concerns. Please call me on 01206 863900. Thank you.
1/5
GoogleDreadful service from the lettings part of the business, they take your money, lie to you, never answer their emails or take your calls, very unprofessional and turn nasty when you challenge them. Avoid at all costs and believe all the other reviews on this bad company especially Students. Good luck you getting any money back from these CROOKS
1/5
GoogleDreadful service from the lettings part of the business, they take your money, lie to you, never answer their emails or take your calls, very unprofessional and turn nasty when you challenge them. Avoid at all costs and believe all the other reviews on this bad company especially Students. Good luck you getting any money back from these CROOKS
5/5
GoogleI would like to thank my real estate agent Sunni. She answered all my questions about renting a house very patiently and professionally. I am very grateful to have met such a professional person to help me rent a house. I will trust this real estate agency because of Sunni's professionalism.
1/5
GoogleI don't think very much of them sending a handwritten letter to our landlord asking if they could offer their services for property management to our address. Unfortunately for them the landlord asked us to open the letter to send her a …
5/5
GoogleTo Saray and the Team at Jackson and Co, Thank you for your support and professionalism, especially during the recent issue with my flat. Saray, your clear communication and quick action made a real difference, and the whole team’s responsiveness was greatly appreciated. Thank you.
5/5
The Trusted AgentReview of purchase
Debbie was excellent throughout the process . She went above and beyond to keep me informed . Nothing was to much trouble and I have been fully supported during my purchase of my new property. I can not thank you enough and will recommend you to family and friends. Wonderful team . Excellent
5/5
GoogleDebbie was amazing and so helpful with getting the sale over the line. Really took charge and dealt with everything for us and was so on top of the whole process. An asset to the business.
5/5
GoogleFrankie was very efficient with finding myself and 3 others a lovely flat that suited all our needs. Clear instructions on what to do next & was very helpful and welcoming. Thank you Frankie, we are so excited to be living in our place next year!
5/5
GoogleI worked with Ellie to find an apartment. She was very kind, communicative, and informative. It was a pleasure working with her, she was very fast to respond to any emails or inquiries I had.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
8 reviews from sellers, rated 4.8 out of 5 on average. For example, Mrs wrote: "Having lived in my property in excess of 42 years, the selling and buying process has been somewhat overwhelming with all that is required by comparison to my ..."
12 reviews from buyers, rated 5.0 out of 5 on average. For example, Michelle wrote: "I honestly can not fault this Estate agents from the start with Kitty for purchasing to the end with Debbie for the whole sale procedure. I wa a completely ..."
22 reviews from tenants, rated 4.4 out of 5 on average. For example, Denise wrote: "Ashleigh Bastion was amazing and really listened to all my housing requirements. When I was happy to sign for a specific property she even took the time to ..."
Tell us what you need and we'll pass your enquiry to Jackson & Co and up to three other top-rated agents near Colchester.
