Trusted Agent profile · Clifton, Bristol
Verified
★★★★★
997 reviews across 2 platforms
187-189 Whiteladies Road, Clifton, Bristol, BS8 2RY
Ocean Sales & Lettings's office in Clifton, Bristol, at 187-189 Whiteladies Road, is rated 4.8 out of 5 across 997 reviews on two platforms, including 996 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We’ve been selling all kinds of homes in Bristol for over 30 years. So we know every street, road, drive, lane, terrace, avenue & alley-way in this wonderful city (& beyond). The home advantage We know which neighbourhoods (or individual streets) have a buzz about them. We may even know your house or flat - it's quite possible we've sold it before. And that definitely gives us an edge in helping find the right buyer. We're not happy unless you are very happy Simple to say, but much harder to put into practise. That's why, over the years, we've honed and fine-tuned a really systematic approach to helping our brilliant teams do the best possible job for very client. Just one example: our brilliant Move managers. People with staying power It’s important we produce some lovely marketing materials and get your property on-line, in fact it’s essential. But equally essential is the team of people working for you. They are, quite honestly, incredibly enthusiastic, hard working and, well nice. We look after them well. And we spend a lot of time training & developing them (that’s why we were one of the first in our industry to be awarded the Investor in People award). So right across the business you’ll meet brilliant people who may have been with Ocean for 15 years or more. All that experience…. working for you
The Trusted Agent 2026 results for Ocean Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Clifton office, from every platform, shown as written. First names only.
5/5
GoogleIt's been a great experience with the Clifton team to find the perfect home. Estate Agent Oliver Kieran took the time and effort to understand my preferences and find properties that matched my criteria, as well as working to a tight schedule. The whole process has been incredibly efficient and professional, and would especially recommend the agency to any first-time buyers.
5/5
GoogleThis was my first time buying a property and I couldn’t have done it without Cleo’s support! It was so helpful having someone who could talk to both solicitors and move things along! Cleo was always at the end of the phone and actioned queries swiftly. I feel like I couldn’t have done this without her! Thanks again for everything
5/5
GoogleOcean Lettings Ocean were very helpful and extremely accommodating. In particular, Lily Butler was kind, compassionate and always dealt with our numerous enquiries and requirements promptly and with great care and professionalism. We are so very grateful to Lily for her support and expert liaison and are really looking forward to moving very soon as a result. Thank you Ocean. Thank you, most of all, Lily.
5/5
GoogleJack Evans was very friendly, helpful and informative. Thank you :)
2/5
GoogleInitially Molly and Annabelle were great and if I could rate them five stars I would in a second. However, once our money cleared and it was handed over to an admin team it's a pretty terrible experience. For 12 days now we have not been able to access post as there is no key. And the 'fitted washing machine' is fitted but not plumbed in and as yet not received any communications with the contractor that Ocean claims will be in touch. Today, the issue is that the water reading 'may' have been forgotten to be noted. Could recommend, but make sure you get everything checked and double checked before signing or paying any money. Real shame as started as a genuinely positive experience.
Thank you for your feedback Michael. First of all please accept our sincere apologies for the inconveniences you have experienced, this is far from our usual high standard of service and therefore of concern. The team will be genuinely disappointed as they are proud to enjoy frequent high praise, as you may see from their previous reviews. Our Property Management Director is looking into your case. We are somewhat baffled as the previous tenant was in residence for 4 years, we were not made aware of issues with the integral washing machine. Please be assured that we are making arrangements for a replacement key via the landlord, and we will be in touch directly to resolve all outstanding issues as a matter of urgency. Ocean.
4/5
GoogleVery good experience with ocean lettings I would give them a 5 star but they work with lettings hub which is so bad . One of the worst places I have seen . Please change this provider . They are super slow and do not care and even sent wrong details to my HR in office . It was super embarrassing. They are also very inefficient we need to keep calling them to ask if they have done their work . They are very unprofessional too .
5/5
GoogleEmployee James Hogg was excellent in both his expediting of all parties concerned and in his accurate and timely communication. Had James not acted, the buying process would have taken even longer.
4/5
GoogleSo far very good experience with Ocean Estate in Clifton. William has been very clear at the beginning of the rent and very attentive to meet my expectations. Contract was clear and as discussed in person and the hand out to the tenants have been straight forward. Communications with Will are often quick and generally the problem (if any) get resolved or at least clarified.
5/5
GoogleJack Evans was incredibly helpful and responsive, thanks!
5/5
GoogleThis review is for James specifically, the new move manager. He was supportive, efficient and very helpful throughout the process of buying my first home. He really helped push everything through and gave advice where needed. Thank you James!
1/5
GoogleAVOID - Throughout the tenancy they were very slow to resolve any issues with the property and they were not approachable via email. It was not until we cc’d in the relationship manager that we managed to make any progress. Now it has been 5 weeks since we’ve returned our keys and they have failed to return our deposit or provide us with information about getting our deposit back. Will have to proceed with opening a deposit dispute and filing an internal complaint.
We understand that delays in deposit returns can be frustrating. You were informed that the owner intended to claim against your deposit. We apologise for the delay in confirming the total while waiting for invoices. Your property manager is actively working on this matter for both parties and will provide updates. If an agreement cannot be reached within the specified time frames, both the owner and the tenant have the option to allow The TDS to arbitrate.
1/5
GoogleHad a great experience letting a house with Will at the Clifton office. Sadly having to change to 1 star. Managing my house has been awful - had a terrible leak, and left me in a damp house for months. Tried to move damp, mouldy furniture into my last living space, wouldn't give me a time line for repairs. Their method of management involves getting contractors to bid on work without themselves ever checking what needs to be done. An incredibly stressful experience, particularly with two you ung children in the space. 2024 and still dealing with unscrupulous agents!
We are disappointed to receive your comments. Whilst this unfortunate event was clearly inconvenient, all parties involved made every effort to resolve matters as soon as possible. We refute your comment, we are an independent agent of forty years, letting tens of thousands of properties across Bristol, our teams prioritise customer care for both our landlord clients and their tenants at all times. You reported a leak 19/01, via our out-of-hours contractors. An engineer attended, established the source of the leak and capped it on the same day. The leak was unfortunately due to a frozen pipe in the roof space, which burst. - 22/01, Ocean was informed of the situation. The landlord was notified, an electrician was appointed to check electrical safety following the leak. A dehumidifier was organised to be delivered, and plumbers were appointed to assess the situation and provide a report for rectification. - 23/01, appointed plumbers from ‘Gas Safe’ left a voicemail with you to book a visit. The electrician visited and provided a report, which was deemed safe. - 24/01, you reported another leak from the kitchen sink. We appointed Gas Safe to investigate the additional leak during their visit. Ocean discussed matters with Gas Safe on that day, Ocean have no records of contact with you that day. Ocean urged you to call Gas Safe at your earliest convenience. - 25/01, plumbers from Gas Safe visited the property and provided Ocean with a clear report including several videos and images. A quote for the job was provided to the landlord. ‘Focus’ was appointed to visit the property and quote to make good of the room following the plumbing works. - 26/01, the landlord approved the quote for the plumbing works, and Gas Safe confirmed that the date for the works had been scheduled for 02/02. - 02/02 to 05/02, the plumbing works took place. - 05/02, the contractor from Focus had to revisit the property to see the final result of the plumbing works and provide a quote to make good of the room. - 09/02, Ocean received a new quote from the contractor, which was approved by the landlord. We asked the contractor to schedule the works to start on Mon 12/02. This was not convenient for you. We agreed to schedule the work on Wednesday 14/02 at your convenience. - 12/02, Ocean Lettings Head of Property Management and your Portfolio Manager visited the property. Removing the furniture from the affected bedroom and temporarily storing some in the lounge and the sofa in the garage, as it couldn't stay in the room for the duration of the works was discussed. This was agreed upon during the visit. All of the furniture was then moved into the garage as you insisted these couldn’t stay in the property. This was accommodated, however; we accept there was a longer delay than we would have hoped. We apologise for the additional inconvenience regarding this point. We have taken this onboard and made additional procedure measures should we experience a similar issue in the future. We understand that the loss of the room was both frustrating and inconvenient, for which the landlord and Ocean apologise unreservedly. This was however due to unforeseen circumstances. Given the quantity of water released during the leak, painting the walls and making good within two weeks was unrealistic, not least due to the required ‘drying out’. You received a rent compensation of £1000 from the landlord, as a goodwill gesture, made in good faith in recognition of the unfortunate inconvenience caused. Our maintenance policies and procedures as stated in your tenancy agreement and contract were followed. Every effort was made to expedite matters to a satisfactory conclusion. Regards Ocean
1/5
GoogleI had two appointments for two different flats on saturday, the person was late for the appointments, i believe these appointments were the first ones she had, i have seen the first flat and then on the way to the second i asked about negotiation options, she got very annoyed, then she couldnt find the right keys so the door didnt open, during this key crisis she said if i wont raise the price and i want negotiation its useless for me to see the place, basically she kicked me out of her full daily programme.. thats what i felt because i think she had a lot of other places to show and it felt like she was already late. (some other people were waiting in front of the first flat when we were leaving) so i honestly think she was basically trying to catch the time in a very rude way. also with no keys. basically i couldnt see the second flat. ridiculous service. if i ll pay some money to someone for a flat soon i wont give you one penny guys..
Hi Zey, we are looking into this matter and will comment fully after a full investigation. Should you wish to discuss this matter further in the meantime please feel free to call the office asking for the Sales Manager or email customercare@oceanhome.co.uk Regards, Ocean
5/5
GoogleMy sister and I had a great experience with Ocean estate agents particularly with Jack Evans. He was great at communicating clearly from the initial viewing all the way to the actual moving, and ensuring any questions we had were answered. Made a tedious process feel manageable and calm. Great asset to your team! Thank you
5/5
GoogleMy wife and I recently sold our flat on Bristol Harbourside. From the beginning Andrew and the team were very efficient, approachable and helpful, responding to our questions and concerns. They worked very hard to get to completion despite some delaying tactics on the buyer’s side. We would be very happy to work with Ocean Estate Agents again and would recommend them highly.
5/5
GoogleJack was very timely and gave a great tour.
5/5
GoogleAmelia was such a brilliant agent for us - she's so lovely and responded to us so quickly and always so helpful. She really understood our needs. Thank you!!
5/5
GoogleAmazing experience, Charlotte Payne was so helpful every step of the way! Thank you so much
5/5
GoogleI've had a really positive experience using Ocean. It can be a bit overwhelming as a first time buyer but Ollie and Andrew were very helpful, knowledgeable and responsive throughout the process. When I was first looking, Ollie took note of what I wanted and was proactive to call me when something new was coming in. I would highly recommend using Ocean.
5/5
GoogleVery happy with the service I received from Ocean when selling my flat. James in particular was super helpful in the final few weeks, proactively chasing solicitors and liaising with the buyer to close out enquiries and get to completion. Thanks James!
5/5
GoogleOcean estate agents, at both Clifton and Knowle branches, have been brilliant. Curtis at Knowle helped us sell within a week of putting a property on sale. Move manager Cleo and Andrew Beazer at Clifton were incredibly helpful at getting the sale completed. I am grateful to all of them for making the sale happen and lightning the load for me.
5/5
GoogleMoving can be so stressful but the Ocean team are really organised and are there to explain everything to you. A big thank you to Lily for making the process simple and easy for me!
5/5
GoogleCharlotte is amazing! So helpful throughout
5/5
GoogleI used Ocean recently on the rental market and they were brilliant. The service was 10/10. Amelia and Lily were my agents, and from start to finish they over communicated, updated me at all times, were in the detail and were great to work with. I can highly recommend them and Ocean to everyone either renting or buying. Thank you.
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Ocean Sales & Lettings's Clifton office has 997 reviews across two platforms: 996 on Google, 1 on View Agents.
Ocean Sales & Lettings Clifton is rated 4.8 out of 5 across all 997 reviews, and 4.8 out of 5 on Google from 996 reviews.
Yes. In The Trusted Agent 2026 awards: Ocean Sales & Lettings, Bristol won Trusted Agent.
Ocean Sales & Lettings Clifton, 187-189 Whiteladies Road, Clifton, Bristol, BS8 2RY.
