Every review we hold for the Clifton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOcean Estate Agents have been really great in selling my flat for me, and in particular the move manager, James Hogg has been amazing and really gone above and beyond to help ensure my sale went through. It was a tricky sale, with a number of challenges in other parts of the chain, but James helped work through all the challenges in a calm, professional manner, even when they weren’t directly related to the sale he was managing, and was a great reassurance when things seemed tricky. Thank you James, highly recommended.
David · 22 July 2026
★★★★★ 1/5
GoogleFlat was very dirty when I moved in. Serious damp issues arose due to penetrating damp from the exterior. I got an Environmental Officer from Bristol Council to come in; they declared it to be a significant health hazard. I asked Ocean if I could move out early. Ocean offered no help, no support, were incredibly rude and condescending, attempted to tell me it was my fault, gave feeble excuses, and never apologised for any of it. The formal complaints process was a joke, being passed from one incompetent clown to the next.
I work professionally on the conservation of historic buildings. At every point I knew what I was talking about. It takes a special kind of ineptitude to be part of Ocean.
Michael · 20 October 2025
Agent replied · 20 March 2026
Thank you for your feedback. We’re sorry to hear that you remain dissatisfied with your experience, and we regret that our efforts to resolve the matter have not met your expectations.
You raised a formal complaint in October 2024, our complaint procedure was followed and finalised in January 2025.
At that time, we acknowledged the distress caused by the property condition, particularly the damp issues, and recognised that our communication could have been better. In response, we offered a goodwill gesture, which was intended as a sincere attempt to acknowledge the inconvenience and bring the matter to a close. This was accepted.
As previously explained during the complaint process, the root cause of the damp was due to external factors beyond our control. Nonetheless, we accept that we could have done more to keep you informed of the steps being taken to address the issue.
We understand that property-related concerns can be deeply frustrating, and we appreciate the actions you took to escalate the matter. We also respect your professional background and the knowledge you brought to the situation.
Ocean Property Management
★★★★★ 5/5
GoogleWe had a very tight timeline to sell our property and Ocean (especially Ollie) were incredibly reactive to get us on the market and obtain an offer for us! Ollie and the team were amazing, very approachable, very responsive and also brought a high level of expert advice. Couldn’t have asked more from them, very happy and would recommend to family and friends without hesitation.
Joshua · 22 July 2026
★★★★★ 5/5
GoogleIt has been a pleasure working with the Ocean team, specifically Ollie, Toby and Neil.
We have had a great experience working with Ollie as our estate agent. He is friendly, professional, and easy to communicate with, which is making the whole process much less stressful.
He is always on time with updates, is keeping us well informed throughout each of the stages, and is accurate and clear when explaining each stage of the process. Ollie helped everything move along very smoothly and was always available to answer questions and offer advice when needed.
We really appreciate the support from Ollie and the team as a whole.
Many thanks,
Tom
Tom · 25 March 2026
★★★★★ 5/5
GoogleJust writing to say how pleased we have been with the service from the Clifton branch of Ocean. Oliver Kieran was great at providing us with really useful information with comparisons etc which informed our decide on the selling price. Oliver was incredibly professional but friendly and brilliant making the right decision we seem to have had an offer after just two viewings. Vitale Botta at the same branch has also been incredibly helpful. Couldn’t recommend it more!
Sarah-Jane · 25 March 2026
★★★★★ 5/5
GoogleWe had an excellent experience selling our apartment with Ocean Whiteladies Road - from the very first meeting with Ollie through the process with our move manager Fabi and to completion, the team was professional, responsive and genuinely supportive.
They kept us informed at every stage of the process, offered clear and honest advice and worked tirelessly to ensure everything progressed smoothly.
A huge thank you to the whole team (particularly Ollie and Fabi) for your professionalism. We truly appreciate everything you did to achieve a successful sale and wouldn’t hesitate to recommend you to others!
Carol · 6 March 2026
★★★★★ 5/5
GoogleOcean's were great. Brilliant help and service throughout my flat sale. Clifton team always responded to any queries and weekly updates on the move and conveyancing process really reassuring.
Big thanks to Andrew and Fabi and all the team for their support throughout. highly recommend this team and Ocean solicitors too for great service.
Sal · 22 July 2026
★★★★★ 1/5
GoogleHaving sent a single query to view a rental property several weeks ago, I still receive constant marketing emails from Ocean Home.
The emails come from various email addresses so even though I’ve blocked four email addresses, they still keep coming. I have emailed Ocean Home four times about this issue and it is not resolved.
The emails also never include an unsubscribe link at the base of the email which is illegal. Utterly ridiculous.
Not · 16 June 2026
Agent replied · 22 June 2026
We’re sorry to hear about your experience.
We aim to ensure all of our marketing emails include a clear unsubscribe option, and we regret that this hasn’t been your experience. While our automated marketing communications do contain unsubscribe links, it’s possible that some emails sent directly by individual Property Consultants via Outlook may not include these in the same way.
That said, it’s particularly frustrating to hear that you’ve contacted us multiple times and are still receiving communications. This is not the level of service we expect to provide, and we completely understand your frustration.
To help us resolve this as quickly as possible and ensure you are fully removed from our database, please contact our Customer Care team directly at customercare@oceanhome.co.uk. Confirming your name and the email address provided. They will prioritise your case and make sure this is dealt with urgently.
Thank you again for bringing this to our attention, and we’re very sorry for the inconvenience caused.
Kind regards,
Ocean Lettings
★★★★★ 5/5
GoogleVery friendly and reliable agents. Lily was knowledgeable and thorough throughout the entire process. I used this agency to find a tenant, and the Oceans team was professional and efficient from start to finish. I especially appreciated that they let me know I could contact them in the future if I needed guidance regarding new rental rights laws. I will certainly consider using them again. Thank you, Lily, for all your help.
Rachel · 6 March 2026
★★★★★ 5/5
GoogleI had the pleasure of meeting Charlotte during a viewing at one of Ocean’s properties, and she has been outstanding from start to finish. She was incredibly knowledgeable during the viewing and answered every question with confidence and clarity. Her communication after the viewing was just as impressive, quick, helpful, and always reassuring.
Charlotte has made the whole process completely seamless and genuinely stress-free. Her high level of service is the main reason we decided to proceed with Ocean Lettings and ultimately secure the property in Clifton.
Hats off to Charlotte and the team!
Jabriel · 20 December 2025
★★★★★ 5/5
GoogleWe had a viewing with Jack Evans today and were extremely impressed. He was professional, knowledgeable and welcoming throughout, answering all our questions clearly and making the whole experience feel smooth and reassuring. Jack is a real credit to the company, and we would highly recommend him.
Ghnm · 1 August 2026
★★★★★ 5/5
GoogleJack Evans was fantastic throughout the viewing. He was welcoming, knowledgeable, and never made me feel pressured. He answered all my questions honestly and made the whole process straightforward and enjoyable. Thanks again, Jack Evans, for all your help, I really appreciate it. Highly recommend both Jack and Ocean!
Xuanpu · 22 July 2026
★★★★★ 1/5
GoogleI am currently with another agency, but this issue involves your agency and I am extremely upset about what has been happening. Men have been trespassing into my garden without any permission or warning, even going as far as jumping over my fence. This is completely unacceptable.
I have repeatedly told them to leave, and I have raised this with this agency before, yet nothing has been done. In the meantime, they have damaged my plants, ruined parts of my garden, broken lights, and even thrown rocks down from the top floor into my garden. This is not only disrespectful, it is dangerous.
I am angry and frustrated that this has been allowed to continue without any action being taken. The damage needs to be paid to me, as so much has been destroyed.
Dareen · 25 March 2026
Agent replied · 22 April 2026
Thank you for taking the time to raise your concerns. We are very sorry to hear about the disruption and upset this situation has caused.
To provide some important clarification, the scaffolding that has caused these issues was arranged directly by the building manager of your neighbouring property following a report of squirrels in the fascia. This work was not instructed by Ocean, and therefore the contractors involved were not appointed or managed by us. While we work with carefully vetted contractors for the properties we directly manage, we have limited control over the actions of contractors instructed independently by building management.
As soon as we were contacted to report that the scaffolding had been mistakenly placed in the wrong garden, we immediately made the said building manager aware so that they could resolve the matter with the appropriate parties.
The issues you have described, including entering your garden without permission, causing damage, and creating a potentially unsafe situation are completely unacceptable. Although these contractors were not instructed by Ocean, we take any impact on neighbouring residents very seriously.
If you care to contact us directly with details of the damage and any supporting photos, we will ensure all relevant information is passed to the responsible building manager so that this can be investigated thoroughly and the appropriate action taken.
Once again, we sincerely apologise for the distress and inconvenience you have experienced, and we appreciate you bringing this to our attention.
★★★★★ 5/5
GoogleLily was excellent throughout the whole process of renting our flat from Ocean Lettings. From the first viewing, where she arrived promptly and answered all our questions, to handling our application through to completion, she was very professional and supportive. She was always quick to respond, kept us informed at all times and quietly resolved issues behind the scenes before they could become problems. Highly recommended.
Kutu · 6 March 2026
★★★★★ 5/5
GoogleI had 3 estate agencies lined up and chose Ocean because of Matt who was very honest about a realistic pricing of my flat rather than just quoting a high price to get my business. 4 offers and 1 buyer found in a week. Marco was good at updating me for the viewings. A special mention to James Hogg who was invaluable to the closing of the whole thing. Being based abroad, he was always quick to handle everything between the solicitors and keeping clear communication throughout. I did like that he preferred to call me directly most times rather than email. I felt that was much more efficient for me. James was super helpful in checking my flat after removals and making sure the keys were where they should have been for the removals and plumbers. I really appreciated his professional help.
Siu · 20 October 2025
★★★★★ 5/5
GoogleI’ve never interacted with a more helpful and engaged estate agent as Nicolle York!!
As a first time buyer, there's a lot that I'm unsure of but Nicolle was very helpful and patient. She took the time to relate to my situation with her own purchase process. As soon as I ended the call I had a flurry of emails of solicitor, surveyor and broker recommendations both professionally and personally recommended. that came through as soon as the call ended. I appreciated Nicolle's personal experience backed with professional knowledge.
Hoping to secure a property through ocean!
Richard · 20 October 2025
★★★★★ 5/5
GoogleFantastic service from Oli and the team at Ocean in Clifton. I’d had very little interest on my property through an alternative agent prior to switching to Ocean. Oli proactively called customers on his books a generated immediate viewin but stil the property want receiving offers. He then suggested ‘staging’ the empty property rather than a further price drop and, within 3 days, we’d received a chain-free asking-price offer which ultimately resulted in a sale.
Oli and the Ocean support team couldn’t have been better. Proactive, engaged, timely and clear communications and kept me on the loop and informed at every stage
Nick · 20 October 2025
★★★★★ 5/5
GoogleOllie and the team were instrumental in the sale of our flat in Westbury Park. We were impressed by their research when preparing the sale and they were always on hand to chase up parties during the sale process. I would highly recommend.
Will · 8 August 2026
★★★★★ 5/5
GoogleWe’re still in the home buying process at the moment, but Ollie Kieran has been absolutely brilliant in connecting us with the best mortgage advisors/solicitors/surveyors possible (he seems to have a number for everything)! As we’re first time buyers, we’ve had plenty of questions throughout… But no matter how obvious they may have seemed, he’s always immediately on hand to answer them. 10/10 service and no hidden costs involved, I would highly recommend both Ocean and Ollie!
Louis · 20 October 2025
★★★★★ 5/5
GoogleI had the pleasure of working with Oliver Kieran during my property search, and I honestly can’t recommend him highly enough. Ollie really took the time to understand my requirements and what I was looking for, but also had the insight and confidence to suggest I view something slightly outside of my original brief.
Thanks to his suggestion, I found my dream home, one I would never have considered without his guidance. He struck the perfect balance between listening carefully to my needs and gently challenging me to broaden my perspective. In the end, he ticked every single box on my list - and more.
Ollie is personable, attentive, and clearly very skilled at what he does. He made what could have been a stressful process feel smooth and enjoyable, and I’m so grateful for his help in finding the right home.
Lou · 29 August 2025
★★★★★ 5/5
GoogleI work for a relocation agency in China, you know, introduce international students and assist them move in ideally property.
The experience to cooperation with Clifton Branch is amazing! Some time students is hard to deal, and due to national reason, we always met question on timing and transfer, but everybody is so kind and patience.
Always give us the best and professional support they could. I mainly contact with Lily Amelia Gayle Charlotte and Abbie
(Please forgive me if I lost anyone s name since everybody is soo good)
If some day I went to Bristol hhh, must met those guy in person, nice agency, worth to trust!
Griffin · 28 August 2025
★★★★★ 5/5
GoogleI had an excellent experience with Ocean Estate Agents from the very start, right up until completion and collection of the keys.
In particular, I would like to thank Nicola who, throughout the whole process, kept in regular and proactive contact and was always happy to answer any questions in a friendly, diligent, and professional manner. Unfortunately my solicitors were quite slow with my case, but with the support from Nicola and the Ocean team I feel that this helped with speeding up the process significantly.
Would 100% recommend.
James · 12 August 2025
★★★★★ 5/5
GoogleLike many other reviews, Charlotte Payne was extremelt helpful! Very easy to talk to and get in contact with. She very kindly reassured us when we were worried about documents required for referencing. So glad she helped us :)
Jean · 22 July 2026
★★★★★ 5/5
GoogleOcean have been so helpful in the process of our rental. They’re very prompt with communication and quick to answer questions. Amelia has been really great, always at the end of an email if I need her!
Sophie · 25 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
