Trusted Agent profile · Chester
★★★★★
597 reviews across 2 platforms
1, Hunters Walk, Canal Street, Chester, CH1 4EB
Part of National Residential, see every office.
National's office in Chester, at 1, is rated 4.5 out of 5 across 597 reviews on two platforms, including 266 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. National Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
The Trusted Agent 2026 results for National, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotNational Residential - Highly Recommended
National Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly.Highly recommended
Thank you for your kind review, Dave. I have let Tom and Rachel know and we all wish you well for the future. All our best, David and the NatRes team!
5/5
GoogleGreat company, Rachel and harpreet were amazing in getting me to the finish line with my purchase. Very good communication and I felt like I was in safe hands throughout the process.
Hi Shanaz thanks for your kind review we hope you are enjoying your new home and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
5/5
TrustpilotAbsolutely excellent company
Absolutely excellent company. I was taken care of by Sam, who was intelligent, articulate, very supportive and patient as I explained the complexities of my situation. He left me in no doubt that everything would be Ok. An extremely good experience, and I will definitely be selling my other 2 Buy to Lets with them early next year.
5/5
GoogleVery good service provided by the team at National Residential, They worked hard to bring everything to completion perfectly and offered a great solicitor service. I would highly recommend their services.
Hi Nadine, thanks for your kind review and all the best for the future. David and the team
4/5
GoogleThe communication throughout has been really good and they were very professional. They also provided good advice and reassurance during a personal time. They appeared to have the best intentions for the sale of the properties and successfully completed our request.
Hi Sophia, thanks for your review. We had a few matters to overcome to get your property sales over the line and we fully appreciate all your help and input to assit. Thanks for choosing ourselves to help you sell and I really hope all goes well for you in the future. David and the NatRes team
1/5
TrustpilotThese aren't really auctions
These aren't really auctions, just a way for estate agents to hype interest and inflate prices. As with a traditional way of buying, you can put in and offer subject to it being taken off the market (closing the auction). The only difference is, you have to put down a deposit immediately.
H Dug, your review and complaint was fully investigated and determined to be a clear case of sour grapes - maybe with a sprinkling of misunderstanding on your part about how auctions work? Your bid was £5,000 less than the winning bidder and you emailed us to say you would not increase your bdr. We therefore sold to the highest bidder and ended our aution an hour auction earlier than the 7pm scheduled time as you said you did not want to bid any higher and we had no other bidders. If you wanted to bid higher you had the opportunity to do so and you could have won the auction. We absolutely followed the auction protocol and sold the property to the highest bidder. We reported this back to you and offered you a gesture of goodwill to update your review to correctly reflect the reality of what took place but although your partner agreed to do this you personally refused. I wish you better luck at your next auction purchase - just remember the highest bid wins. Many thanks, David (Director)
4/5
TrustpilotFirst time with dealing with National…
First time with dealing with National Residential given that they are not based in my local area, however, this resulted in the purchase of my property. They were able to respond to queries in a timely manner and liaise with solicitors to avoid any unnecessary hassle at what can be a particular stressful time.
Hi Sinead, thanks for your kind review and also all your help dealing with solicitors so quickly. All the very best with your new home. David
5/5
GoogleBought a property from The Online National Residential Estate Agency and the experience was seamless. Easy to work with & managed to get the sale over the line within circa 30 days!
5/5
TrustpilotAs a buyer these guys were brilliant I…
As a buyer these guys were brilliant I was dealing with a difficult vendor and these guys made everything so much easier. The house was left in a very bad state when completion took place these guys paid to have the house professionally cleaned and fumigated could not have asked for more
Hi Damien, thanks for your kind review. A glitch at the end with the seller leaving all his stuff but I'm glad we were able to contribute to costs for removals and sort it out with you. Hope it all works out great for you. National Residential
5/5
TrustpilotGive NR a try you won’t be disappointed
After trying with multiple estate agents we finally tried NR! They sold the property first time and were helpful and professional throughout the sale. They were on top of it at all times and left me feeling in good hands with less stress! Would definitely recommend them to anyone wanting a straight forward sale of their property Shelley Yoxall - Kent
5/5
GoogleWe are very happy with our experience with National Residential. The concept of modern auction was new to us and I can now say that I am pleasantly surprised by the process. It was quick and efficient with a high degree of transparency. Overall a great experience 👍 …
Hi Prafull, thanks so much for your kind review and I'm glad we could help resolve your concerns with the sellers belongings and the hen enclosure potentially being left at the end. We hope you love the house and it all works out great for you. Many thanks, National Residential
5/5
TrustpilotFantastic service!!!!
These guys are the complete package! Fantastic service from start to finish, always kept up to date with the progress, and can’t do enough for you! I would recommend National Residential every time to anyone that is thinking of selling or buying a house! Thank you to all the team!!!!!!!
Hi Sara thanks for your kind review. Sold in just 14 days and completed 48 days later.. A great result with your help. Thanks so much also for sorting the solicitors mess up with funds at the end. You are a class act and we wish you all the best for the future. National Residential
5/5
TrustpilotSold my property via national…
Sold my property via national residential 28 day auction from start to finish it was brilliant we had so many viewings and was kept in touch by Rachel mostly on a Friday ha anyway highly recommended
Hi Ian, thanks so much for your very kind review. It took some help from you to get the sale over the line with the solicitors and the purchaser so thanks you for your efforts and patience. We wish you well for the future. All the best Rachel and the NatRes team
5/5
GoogleA great company, would highly recommended. From start to finish the process was fantastic. At all times I was kept up to date and any queries were answered almost immediately. Thanks for making what is usually a stressful process so smooth and easy!PositiveResponsiveness
Hi Rachel, thanks for purchasing through National Residential. We completed in just 51 days with your proactive help. Thanks again and good luck. David and the team
5/5
TrustpilotWe are very happy with our experience…
We are very happy with our experience with National Residential. The concept of modern auction was new to us and I can now say that I am pleasantly surprised by the process. It was quick and efficient with a high degree of transparency. Overall a great experience 👍
Hi Prafull, thanks so much for your kind review and I'm glad we could help resolve your concerns with the sellers belongings and the hen enclosure potentially being left at the end. We hope you love the house and it all works out great for you. Many thanks, National Residential
5/5
TrustpilotSuzanne 1 of the staff was they…
Suzanne 1 of the staffAt national residential was they helpfull from the beginning to the end of the sale of the property
Hi Tony, thanks for your kind review and for choosing to sell your property with us. We wish you all the best for the future. Thanks again , David, Suzanne and the NatRes team
4/5
GoogleThe service they offered was very professional, they were a very knowledgeable team. Always happy to help and kept my in contact at each stage of the sale. Very happy with the results and would definitely use the company again, it was a stress free experience.PositiveProfessionalism
Hi Brent, thanks for you kind review and being proactive throughout the process selling your property. I wish you well for the future. Thanks again, David and the Nat Res Team
1/5
GoogleBE WARE that all positive reviews are written by themselves within 2days and are FAKE. Read the negative ones and avoid dragging yourself into a mess.
All our reviews are written by buyers and sellers of our properties and are matched to specific property sales on our website - see link: https://national-residential.co.uk/testimonials/ - and this provides complete transparancy and authentication for all our reviews. We have been in business since 2006 and have sold over 4000 houses and are fully regulated. Thanks David (Director)
5/5
GoogleThis was a difficult sale for me as I had lived in it for 41 years. The staff were very understanding and helpful as an added difficulty was the fact that I am unable to speak. In the end everything went well.
Hi Frank, thanks for your kind review and I am happy we could get it completed for you as soon as we could. I know it was worrying you so it's great it all worked out. All the best for the future. David and the NatRes team
5/5
TrustpilotThe whole process was made as easy and…
The whole process was made as easy and simple as possible with clear instructions and updates Would recommend this company totally
Hi Jas, thanks for your kind review and we wish you all the best of luck with your investment property. Thanks again, David and the NatRes team
5/5
TrustpilotI just completed my first auction…
I just completed my first auction purchase with national residential and the experience was great! They were always really easy to get hold of and explained all the steps of purchase really clearly!
1/5
TrustpilotAvoid - they will place a legal notice on your property when they fail to sell it
They will place a legal notice on your property when they fail to sell it. This is buried in the small print and when you ask if there is anything else you should know they will not mention it.
Hi Jeremy, we have tried calling and emailing you about your review. We are clear in our agreements that we place a notice on all properties for two reasons: (1) the first reason is because we are an online auction, and our purchasers pay non-refundable deposits to reserve properties and hence this is their security for their deposit; and (2) unfortunate a small minority of vendors attempt to sell to our buyers without paying us a fee. Our notice protects us from this happening and ensures we get paid if this occurs. However, the notice is removed immediately once the name of the purchaser is confirmed by your solicitor, and it is not a purchaser we introduced. This is clear in our agreements, and it is not in any small print. I have tried to reach you to discuss and remove. Thanks, David (Director)
5/5
Google4 stars: Great 6 minutes ago Invited This is the second property I’ve sold through national residential Ben and all the team were always happy to answer any questions. Property sold quickly would highly recommend
Hi Glen, thanks for your kind review and I'm glad we could help you again. I hope all is going well. Thanks again, Rachel and the NatRes team
5/5
GoogleI will strongly recommend national residential estate for reliable quick and brilliant service. Anayat jan
Hi Anayat, thanks for your kind review. You were a purchaser of one of our auction properties. We wish you the very best. Thanks, David and the NatRes team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. National Residential won Trusted Agent in The Trusted Agent 2026 awards.
