Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI chose National Residential
I chose National Residential, from an advertisement. Of course I had concerns but they were soon put at ease. I was given the name of staff members, whom l could contact and they kept me informed throughout the sales process, even the boss was easily accessible and very helpful. I have nothing but praise for the company and their professionalism. Thank you again.National Residential.
Annette · 22 February 2020
Agent replied · 11 June 2024
Hi Annette, thanks for your kind review. Glad we could help you get your sale and help with your move abroad. All the very best for the future. The National Residential team
★★★★★ 4/5
TrustpilotWe bought our first property with…
We bought our first property with National Residential. Their methods of contacting you are quite unusual for an estate agent but we found texting to be much more efficient in the end. They were always very friendly and very active in chasing up details. They are not your every day estate agents but they got the job done quickly and efficiently.
Sara · 2 December 2020
Agent replied · 11 June 2024
Hi Sara, thanks for your kind review and I really hope you are happy with your new home. All the best for Xmas. David and the NatRes team
★★★★★ 5/5
GoogleNational Residential handled everything from start to finish to help me sell my tenanted house. Arranging viewings with the tenant, negotiating with the buyer and recommending a good solicitor and paying a large contribution towards the …
Paul · 17 April 2025
★★★★★ 5/5
GoogleI chose national residential to sell my rented property as I wanted a quick efficient , and minimal effort sale...all of which I got.From start to finish the staff were helpful, easy to contact , gave me realistic advice and made the whole process so straight forward
I would & have recommended them to friends in similar situations
George · 12 June 2021
Agent replied · 11 June 2024
Hi George, thanks for your kind review. We had some delays with your landlord-buyer being abroad but we completed a soon as possible after xmas. Thanks again and good luck. David and the NatRes team
★★★★★ 5/5
GoogleWorked well for me. National Residential were really patient and worked with me to achieve the best result.
Ant · 13 June 2018
Agent replied · 11 June 2024
Hi Ant, , thanks for your kind review and choosing National Residential. Hope all is going great! David and the team
★★★★★ 5/5
TrustpilotBest service ever we had.
Best service ever we had.Especially first time buyer.I would give 10 out of 10.Thanks Bhumika barot
Bhumika · 10 August 2019
Agent replied · 11 June 2024
Hi Bhumika, thanks for the kind review. We wish you and Sanjay all the very best with your new home . Your patience and positivity while we solved all the issues was legendary! All the best to both of you. Thanks again, National Residential
★★★★★ 5/5
GoogleNational Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly.
Highly recommended
David · 12 December 2023
Agent replied · 11 December 2024
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. I have passed your regards on to Tom and Rachel and the team. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleI was very happy with the professional manner it was handled. Selling my house.managing my Tenants. Agents. And 3rd parties. No one was disturbed. And all the work..paper work was managed by them. I had to do the minimum. I would recommend National Residential to all my friends and family who are looking for solutions. The communication was very clear and timing was perfect.
Anonymous · 13 June 2019
Agent replied · 11 June 2024
Hi there! thanks for your kind review. I hope it is all working out for you! David (Director)
★★★★★ 4/5
TrustpilotYou only find out how good a company is…
You only find out how good a company is when things don’t go to plan. My sale should have been straightforward but it was anything but. Nat Residential helped every step of the way. Even contributing some of their charges to ensure the deal finally went through.
Clive · 23 November 2022
Agent replied · 11 June 2024
Hi Clive, thanks for the review. We had to sell your property twice and extend the lease. Thanks for your perserverence! Good luck for the future. David and the NR Team
★★★★★ 5/5
TrustpilotI have brought many properties in the…h
I have brought many properties in the past I have found national residential the most organised to deal and friendly to deal with. I At first I didn’t want to really purchase through an auction or a non local estate agents as I was unfamiliar and wasn’t sure I trusted the process worried about hidden charges. The worry was unnecessary would recommend
Theresa · 16 November 2019
Agent replied · 11 June 2024
Hi Theresa, thanks for your kind review. Thanks also for all your efforts to complete quikcly within the 56 days. Good luck with your investment and thanks again. National Residential
★★★★★ 1/5
GoogleLiers and cowboys, agreed to sell our house on the 28 day auction, said it was with an investor then said they were going to arrange an open day the following week then said we dont want to sell it as theres no interest and if we dont sell we dont make anything all this in just seven days 🤬🤬🤬 AVOID …
CRichard · 13 June 2019
Agent replied · 11 June 2024
Hi Richard. Firstly it should be noted that you are not a client of National Residential and you are not the property owner. After conversations with the property owner, it is clear that information has been miscommunicated to you. We sell all our properties via a modern online auction. As with any auction, and with any estate agent for that matter, it is impossible to sell 100% of properties. Sellers set a Reserve Price and we do our best to achieve it. We sell 50-60% of properties. Not 100%. Your Reserve Price was set at £155K. We listed the property on Rightmove and Zoopla and our auction site for 14 days and not one buyer registered interest. A clear sign it is overpriced. We spoke to the local estate agent “Lovelle” to ask their opinion and they advised that the property would sell for £140K and the market for Terrace properties like yours is not great.
Therefore, rather than tying you in to an extended contract like other estate agents do, we advised we cannot achieve your price and cancelled our agreement. You incurred no costs and we were swift, allowing you to sell through other means.
Tom Bates, our Sales Manager spoke to you about your concerns and you advised you would speak with the property owner and be back in touch, however we have still not heard back from you. This is unfortunate as it is clear to that you do not understand our auction process.
We have written to the property owner, enclosing the actual offer letters sent to her by email and by post that states with clear transparency:
“*Please note we are unable to guarantee a sale price when selling through our auction. All sale prices are subject to receiving offers from buyers and sellers do not have to accept any price lower than the price they have agreed”
We even offered the owner £50 in M&S vouchers as a gesture of good will. We would still welcome the opportunity to speak with you further, however in the meantime I believe you should detract your statements as they are unfounded and incorrect. I wish you the best. Many Thanks, David (Director)
★★★★★ 5/5
TrustpilotAbsolutely over the moon with our new…
Absolutely over the moon with our new home, national residential were amazing, took it off the auction for us so we didn’t lose it, we’re only too happy to help with pushing the sale through from all parties so we could complete as soon as possible, couldn’t be happier with them, thank you so much
Lisa · 6 June 2021
Agent replied · 11 June 2024
Hi Lisa, - thanks for your kind review and glad we could help you with your purchase. I hope you and Jeremy are really happy with your new property and please keep in touch if we can help you further. Thanks again, David and the NatRes team
★★★★★ 5/5
GoogleI just completed my first auction purchase with national residential and the experience was great! They were always really easy to get hold of and explained all the steps of purchase really clearly!
Ellie · 17 April 2025
★★★★★ 4/5
TrustpilotStress free sale…
National residential handled everything to do with the sale of the property. Unfortunately it all took rather longer than expected but this was outside our control. Once everything was in place the sale was completed and money transferred in a timely manner. At every stage there was good contact with National Residental. Using National Residental certainly reduced the work and stress involved in the sale.
Ann · 12 October 2023
★★★★★ 4/5
TrustpilotOverall was a good experience
Overall was a good experience, Harpreet was extremely efficient and made the process run smoothly. She responded quickly to any queries. Completed in the timescale
Sophie · 18 February 2023
★★★★★ 5/5
TrustpilotStraight forward auction property purchase
I would definitely recommend this Agency. I purchased a property that was up for auction but we agreed a price and it was sold to me before the end date. The whole team were helpful and efficient and kept me fully informed and chased up solicitors to speed up the process.
Carole · 21 November 2021
Agent replied · 11 June 2024
Hi Carole, thanks for your kind review and I'm glad we could get your tpurchase completed quickly. I hope all is going well. Thanks again, David and the NatRes team
★★★★★ 5/5
GoogleWe found national residential friendly polite and kepted use update throughout the process and advice us with any changes that came up we sold are house within in two months and completed in five weeks which was excellent service by them and the solicitors going on are experience I would definitely recommend them.
Rebecca · 12 June 2021
Agent replied · 11 June 2024
Hi Rebecca & Ian, thanks for choosing to sell through ourselves and I am glad we could get a really quick completion (just 35 days). We wish you all the best. thanks again, David and the Nat Res team
★★★★★ 5/5
TrustpilotThe best agent
The best agent that i have dealt with, very honest and reliable
Dulal · 12 November 2025
★★★★★ 5/5
GoogleI recently bought a property through national residential, having not dealt with them in the past or hearing that much about them I can’t stress how professional and easy the whole process was, from start to finish I couldn’t fault a thing. Every question I had was met with a quick response and they regularly updated me on where we were plus I could complete on the property much quicker than usually. 5 stars thank you.
Stephen
Stephen · 12 June 2022
★★★★★ 5/5
TrustpilotThe purchase was completed within 3…
The purchase was completed within 3 months. Thank you Tom and Harpreet for all your hard work. Very efficient dedicated team 👌🏽
Taiba · 27 February 2023
★★★★★ 5/5
GoogleNational Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly.
Highly recommended
David · 12 June 2023
Agent replied · 11 June 2024
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. I have passed your regards on to Tom and Rachel and the team. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
TrustpilotNational Residential took all the…
National Residential took all the stress and worry out of selling our property. All the time the property was going through the sale process I felt confident and informed with all stages of the sale . I am more than happy with the result, and would not hesitate to recommend National Residential in the future. J Cooney
J · 12 April 2019
Agent replied · 11 June 2024
Hi John, I want to thank you and Carole for choosing National Residential and for your kind review. You guys also pulled out the stops to get things done so thank you so much. I wish you both the best of luck. Thanks again David
★★★★★ 5/5
GoogleCommunication is vital in what can seem like a very stressful situation however these guys a very professional and provide such a outstanding service from start to finish thanks so much for everything
Steven · 12 June 2023
Agent replied · 11 June 2024
Hi Steven, thanks for your kind review abnd Im glad we come up trumps with our service. I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 4/5
GoogleWe feel so happy to have meet your agency during our home search. You have been there for us every step of the way. During the paperwork we always felt comfortable and the process was too fast. Thank you for helping us to make dream of becoming a house owners a reality.PositiveResponsiveness
Alby · 27 August 2020
Agent replied · 11 June 2024
Hi Alby, thanks for your review and I really hope all is going great for you in your new home. Many thanks and good luck - the National Residential team
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