National Residential Chester reviews

Hi Lesley, thanks for your review but we did not sell your house and only made you two offers based on what you requested. You contacted us about 26 Cleveland, Bradville, MILTON KEYNES, MK13 7BA and informed us this is a tenanted property, and you wanted a quick sale and you also enquired about our company advancing you £150,000. We advised you that your property would sell for £230K if it was vacant and in good condition but that through our auction, investors would pay less - likely £210,000 due to the condition and the fact that it was tenanted (homeowner occupiers pay on average 10% more than investor being required to buy with tenants in situ). Therefore, after fees, you would be receiving around £200,000 from an investor sale with tenants in situ. You also requested a cash advance of £150,000 to buy another property as you told us you could not wait for the funds from the auction sale. We provide a service to offer a cash advance (unlike all other agents) and our fees are 10-20% of the amount advanced depending on the timescale funds are required. You were therefore offered two options £170,000-185,000 with the cash advance and £210,000 without the cash advance. We are completely transparent with our offers, and we advised you could sell more through an agent if vacant versus our offers through our auction sales - you turned them down which is obviously your choice but the 1* review is completely unfair just because you did not find them high enough?

Hi Frederick & Margaret, thanks for your kind review and for choosing National Residential. I wish you both well. thanks again, David and the Nat Res team

Hi Tommy - thanks for your review!! We got there in the end. It was a long-winded lease extension and you remained very patient and committed until the end. I hope the investment turns out to be a great one for you and we wish you the very best of luck. Thanks again, National Residential

Hi Claire, thanks for your kind review. We do our best to sell tenanted properties with the tenant remaining in-situ but it is not always possible. We foremost have to get the price the vendor needs and when we do this, but the buyer needs vacant possession we will always help tenants financially and with our contacts to find another property to move into. We appreciate these times can be stressful and do what we can to help. Thanks for working with us and good luck. David (Director) and the NatRes team

Hi Nigel and Irene, thanks so much for your feedback. We managed to sell it in 30 days and complete in just over 2 months. Glad you were happy with the result. All the best Rachel and Clare

Hi Carly, thanks so much for your very kind review. We had a few challenges and delays with lease extension quotes and other things and I am grateful for your help and patience. I wish you all the best of luck for the future. Thanks again, David and the Nat Res team

Hi Jill, thanks for your kind review. We're glad we could get the timings right for your move to Scotland. Hope it's going great for you. All the very best. National Residential

Hi Sanjay, thanks for the kind review from you and Bhumika! We wish you both all the very best with your new home . Your patience and positivity while we solved all the issues was legendary! All the best guys! Thanks again, National Residential

Hi Nigel and Irene, thanks so much for your feedback. We managed to sell it in 30 days and complete in just over 2 months. Glad you were happy with the result. All the best Rachel and Clare

Hi Abu, thanks for your kind review and all the very best of luck buying your new home! David

Hi Mousumi, thanks for your kind review. It was a lengthy process started in February before the lockdown. We first sold to a buyer who wanted the tenant to leave (Section 21) but Covid stopped all evictions so we then subsequently sold to a Hong Kong cash buyer who agreed to keep the tenant. There were a few matters to sort with it being a leasehold house and maybe it could have gone through a little sooner. Thanks for working with us and I wish you all the very best. David and the Nat Res team

Hi Jill - thanks so much for your kind review. We are very pleased that we were able to work with you and your buyer to get your completion timed right so it worked out with your move to Scotland. I hope its going great for you up there! All the very best for the future. National Residential

Hi Alina, thanks for your review and we take on your feedback. We specialise in helping landlords sell tenanted properties and as such over 90% of our property listings are tenanted. All our property sales can be viewed (we even pay tenanted to allow viewings unlike any other local agent) and all of them can be purchased with the tenant in situ or they can be purchased vacant. We always strive to find a w-in-win deal with tenant-landlord-purchaser and so long as we get an offer at the price the vendor can accept a deal can always be done. Notwithstanding this, if you had a wasted trip for any reason which was our responsibility, we would also offer to pay you £25 towards your petrol and travel costs, again unlike any other agent, so please contact us to discuss. Thanks, David (Director)

Hi thanks for your kind review. David (Director) and the Nat Res team

Dear Gary, you know that this review is simply incorrect. You agreed to buy a property for £110K and paid a £2500 auction deposit then reduced it to £100K. The seller reluctantly agreed to this. However, on the day completion 27th March you did not pay your funds to your solicitor and when I called you you said "you know what mate I'm pulling out". We had a 24 min conversation and you made it clear that you thought prices would drop 50% with the lockdown and although I said lets see how things go for 3 weeks in case the lockdown eases we also agreed that my responsibility is to resell it for the seller and you agreed for me to do this. We resold it on 6th April to a cash buyer paying £90K and then 6 weeks later when we were about to complete with this new buyer (8 weeks after you pulled out) you suddenly came back to us saying you wanted to complete. We discussed this and your belief that we had agreed to give it 3 weeks (not borne out by the facts plus you called back after 8 weeks) but I still gave you the chance to complete at the original £100K price (we would have had to compensate the new buyer and get agreement from the seller) but then when you learned that we had sold it for £90K you dropped your price to £95K. I said this is not acceptable but agreed to put it to the seller as our existing buyer had not yet exchanged contracts but our seller refused to sell it to you and insisted we proceed with the new buyer. Our terms are clear; if you withdraw or reduce the price you lose your deposit and you did both. Not only that but you delayed 8 weeks coming back to us (our terms to complete are 56 days - you were way beyond that). We have recorded phone calls where you accepted you would lose your deposit but that I said that was your preference. We will deal with your complaint fairly with our complaints manager Rachel but it is clear that you pulled out and then reduced your price and you also delayed way beyond the 56 days. All of these are clear breaches of our auction terms and would risk forfeiting your deposit. Thanks, ,David Director

Hi Anna - thanks for your kind review. You are the tenant in a property your landlord contacted us to sell. We always offer tenants the right of first refusal. You were able to agree a price with the new landlord and it was a win-win deal. I'm glad we could help and good luck. David and the NatRes team

,, thanks so much for your very kind review and alos all your help for completing quickly. Got it done in justb 52 days during lockdown. Great team works! I wish you the best of luck for the future guys. Thanks again, David and the Nat Res team