Trusted Agent profile · Chelsea, London

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JLL Chelsea reviews

4.8

★★★★★ Excellent

208 reviews across 1 platform

2 Cale Street, Chelsea, London, SW3 3QU

Part of JLL, see every office.

JLL's office in Chelsea, London, at 2 Cale Street, is rated 4.8 out of 5 across 208 reviews on 1 platform, including 208 Google reviews rated 4.8.

4.8 / 5

208

Reviews on Google

This office

Reviews may appear on more than one platform.

About JLL Chelsea

Newly opened in February 2017, our Chelsea team have already established themselves as one of the leading agencies on Chelsea Green. With a 3 strong Sales team and an equally strong 3 person Lettings team, we have every aspect of residential estate agency covered due to having nearly 20 years of experience within the team. Our expertise covers all areas of this charmingly historic green, making the team experts in the beautiful period properties that make Chelsea Green famous and such a pleasure to reside. We have incredibly close links with our neighboring JLL office in Knightsbridge, with 3 members of the Chelsea team working out of our Brompton Road office for many years.

Reviews

Every review we hold for the Chelsea office, from every platform, shown as written. First names only.

5/5

Google

Gemma was very efficient, patient and made the process a lot easier, I would use them again if I could. They valued the property much higher than everyone else and nearly got their estimated value Thanks

James · 22 May 2021

Agent replied · 22 May 2026

Hi James, Thank you. That's fantastic to read; we're so pleased the Chesham team, especially Gemma, made the process easier and that you would use them again. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Jacqui Cuthbert and team at the Chesham branch provided an excellent service. Their patience and sage advice was very welcome and made a potentially very stressful project less so.

Mike · 22 May 2022

Agent replied · 22 May 2026

Hi Mike Many thanks for taking the time to write this 5* review for our Chesham team. We are delighted to read that they provided you with an excellent service. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Very friendly and helpful. We exchange ahead of schedule which was stress free! Jacqui and the team were amazing.

Adam · 22 May 2023

Agent replied · 22 May 2026

Hi Adam - Thank you so much for taking the time to write this amazing 5* review for Jacqui and our Chesham Sales team. We are delighted to hear that you managed to exchange ahead of schedule making it stress free and that the team were friendly and helpful. We will pass your comments on to Jacqui and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

We bought our house via Frosts and would sell again via them (not for a while hopefully!) as they were a delight to deal with. As with all house transactions, things generally get tight and tense toward the end and they stuck with us, re-assured us when we needed it and did plenty of chasing-up to successfully complete on a fragile chain - Top marks and sensitively done! Use them !! I won't single anyone out as they were all great ! Thanks so much.

IM525 · 22 May 2021

Agent replied · 22 May 2026

Hi Ian, Many thanks for taking the time to write this 5* review for our Chesham team. We are delighted to hear that they were a delight to deal with. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Jacqui and the Frost team recently helped us purchase a property in Chesham. The purchase wasn’t without challenges, but Jacqui did an amazing job and I have no doubt she was a critical component in helping us complete the purchase. Would highly recommend the Frost team, thanks again!

Max · 22 May 2024

Agent replied · 22 May 2026

Hi Max - Thank you so much for this amazing 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to read that Jacqui did an amazing job in helping you complete your purchase. We will pass your comments on to Jacqui and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

A professional service . Trevor was especially helpful in managing the whole process.

Tim · 22 May 2023

Agent replied · 22 May 2026

Hi Tim Thank you so much for your 5* review for our Chesham office. We are delighted to read that Trevor was especially helpful in managing the whole process. We will pass your comments on to him and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Frost were excellent throughout the process, attentive and responsive. Massively helpful in a tense exchange/completion where the other estate agents in the chain were dreadful. Definitely recommend Frost Chesham

Daniel · 22 May 2021

Agent replied · 22 May 2026

Hi Daniel, That's great to read; we're so pleased the Chesham team were excellent throughout the process. Thank you for your review and recommendation. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Having decided to move home after 30 years, I am so thankful that I decided to sell via Frosts, Chesham. Gemma, Alex and Jacqui made the process so much easier for me and my only regret is that I am not buying my new home through them. Thanks you all for your patience, kindness and expert knowledge in guiding me through my first property sale. You are true professionals.

BM · 22 May 2018

5/5

Google

Was looking for a short let available immediately and Josh Greaves was able to sort it out perfectly. Found me exactly what I was looking for at a great price

Nico · 3 May 2024

5/5

Google

Excellent service & a pleasure to deal with. Jacqui and Alex ensured a speedy sale & communication was exceptional.

Linda · 22 May 2025

Agent replied · 22 May 2026

Hi Linda - Thank you so much for taking the time to post this 5 star Google review for Jacqui and Alex from our Chesham Sales team. We are so pleased to hear that they ensured a speedy sale and that the communication was exceptional. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Excellent service - everything went according to plan with the sale under Jacqui and her highly efficient team

James · 22 May 2025

Agent replied · 22 May 2026

Thank you so much for taking the time to write this superb 5* Google review for our Chesham team, led by Jacqui Cuthbert. We are delighted to hear that everything went according to plan with your sale and that you received excellent service. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Gemma at Fost Chesham lead us through a difficult few months of uncertainty and stress. She was kind, reassuring and professional at all times. Despite handling over 40 sales she made us feel like we were her only clients and the most important! Simply remembering small details added to the personal touch. We couldn’t have made this journey without her. Now we are in our dream home and couldn’t be happier. Louise & Marcus

Marcus · 22 May 2021

Agent replied · 22 May 2026

Louise and Marcus, Thank you so much for taking the time to write this amazing 5* review for Gemma and our Chesham team. We are delighted to read that Gemma has been a true professional, a reassuring point of contact for you and that she has helped you to find your dream home. We will pass your comments on to Gemma and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Excellent service from Alex, Jacqui and the rest of the team. Alex was super helpful and helped me navigate my slightly toddy turvy first time purchase. They were always on hand to answer questions and Alex worked tirelessly to get the purchase over the line. I would recommend them to everyone.

Kabuki7379 · 22 May 2022

5/5

Google

Gemma and the team were brilliant throughout the sale of my property and made it the easiest sale I've ever had. I highly recommend Frost.

Adam · 22 May 2021

Agent replied · 22 May 2026

Hi Adam, Thank you for your review. That's great to read; we're so pleased that Gemma and the Chesham team were brilliant throughout the sale of your property. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

I would definitely recommend Frosts, their service was polite, friendly and courteous, I found them to always be responsive and willing to deal with enquiries.

Rachael · 22 May 2021

Agent replied · 22 May 2026

Hi Rachael, That's great to read; we're so pleased the Chesham team were polite, friendly and responsive. Thank you for your 5 star review. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

I have not moved into my property yet, however the efficiency and professionalism of Alasdair Gordon was outstanding, especially during this COVID period. A true gentlemen who knows how to deliver the best customer service experience. Always assured by how he handled the viewings and explaining the entire process at each stage. Great Stewardship for JLL.

Saj · 6 May 2021

5/5

Google

Excellent professional service from all the staff especially Gemma, who kept us informed regularly throughout. Would recommend anyone wishing to buy or sell to use Frosts! Thanks again.

Steve · 22 May 2019

Agent replied · 22 May 2026

Hi Steve, Many thanks for taking the time to write this 5* review and for your recommendation. We're delighted to hear that Gemma and the Chesham team provided you with excellent customer service. We will pass your positive comments on to Gemma and our senior management team. Best wishes from all at The Frost Partnership

5/5

Google

Sajjad · 20 June 2020

5/5

Google

Excellent service with good communication. Very knowledgeable and friendly staff, thank-you!

Matthew · 22 May 2025

Agent replied · 22 May 2026

Hi Matthew - Thank you so much for taking the time to write this fantastic 5* Google review for our Chesham Sales team. We are so pleased to hear that you received excellent service and good communication from our knowledgeable, friendly staff. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Despite the rollercoaster ride of a highly competitive market and complex upwards chain, Chloe and Jacqui worked relentlessly to help us secure our first home (and we couldn't be happier). Thanks for putting up with all calls and emails. We couldn't have done it without you! 🙏 (Tommy & Lorena) …

Tommy · 22 May 2023

Agent replied · 22 May 2026

Thank you so much for this fantastic 5 star review for our Chesham team. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Can not fault the friendly and efficient service from Gemma in Chesham. Every step of the process was made easy and Gemma was so helpful.

Louise · 22 May 2019

Agent replied · 22 May 2026

Hi Louise, Thank you for taking the time to write this 5* review for Gemma in our Chesham office. We will pass your comments on to both Gemma and our senior management team.

5/5

Google

Very professional and pleasant people to deal with. Gemma was very helpful .

Selina · 22 May 2021

Agent replied · 22 May 2026

Hi Selina Many thanks for your 5* review, and we are delighted to read that you found Gemma from the Chesham team friendly and professional throughout your property transaction. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Gemma was brilliant at communicating between all parties and solicitors - highly recommended.

Ralph · 22 May 2021

Agent replied · 22 May 2026

Hi Ralph, Many thanks for your 5* review - much appreciated! Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

The team is incredibly efficient. They understand your needs and what you looking for. They only propose you to visit apartments which corresponds to your preferences. You do not loose your time. On top of that they are just really really nice. I highly recommand JLL Chelsea (especially Lydia & David for their kindness).

Antoine · 24 March 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about JLL Chelsea

How many reviews does JLL Chelsea have?

JLL's Chelsea office has 208 reviews across 1 platform: 208 on Google.

What is JLL Chelsea's rating?

JLL Chelsea is rated 4.8 out of 5 across all 208 reviews, and 4.8 out of 5 on Google from 208 reviews.

Where is JLL's Chelsea office?

JLL Chelsea, 2 Cale Street, Chelsea, London, SW3 3QU.

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