5/5
GoogleExcellent service, highly recommended.
Agent replied · 17 August 2023
Dear Istiaque, Thank you for taking the time to leave a review. We appreciate it and look forward to a continued positive working relationship. Regards, Steve Director
Trusted Agent profile · Chelmsford, Essex
Verified
Martin & Co Chelmsford reviews
★★★★★
780 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
745
Reviews on Google
This office
20
Reviews on View Agents
This office
9
Reviews on Direct reviews
This office
6
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
Buyers1 review
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
Landlords9 reviews
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Tenants17 reviews
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
About Martin & Co Chelmsford
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google5/5
Googlequick response and excellent customer service 👌👍 …
Agent replied · 15 April 2023
Dear Quang, It's great to hear that the team provided quick responses and excellent customer service. It's important to have a responsive and helpful letting agency, and we're glad to hear that Martin & Co was able to provide that for you. Thank you for taking the time to leave a review. Regards Steve Director
5/5
GoogleAmazing, helpful and considerate staff. No problems at all throughout any of the process.
Agent replied
Thank you for taking the time to review My company. Stephen Frost Director
5/5
GoogleReally friendly and easy to get in touch with, kept the sale process running smoothly and efficiently - great agency to work with!
Agent replied
Hi Annie Thank you for your kind words Stephen Frost Director
5/5
GoogleFriendly, attentive and very helpful. Efficient service and very easy to get hold of when we needed to. Guided us through a difficult first purchase, we would recommend.
Agent replied
Alice Thank you for your kind review. I am glad we were able to get you moved into your new home eventually. Good luck and please keep in touch. Steve & the team
5/5
GoogleFriendly, attentive and very helpful. Efficient service and very easy to get hold of when we needed to. Guided us through a difficult first purchase, we would recommend.
Agent replied · 9 August 2023
Alice Thank you for your kind review. I am glad we were able to get you moved into your new home eventually. Good luck and please keep in touch. Steve & the team
5/5
Direct reviewsDavid was one who dealt very well with one of the issue I had .
He was very kind and helpfull.David had dealt very quick with the issue I have raised.Thank you.
1/5
GoogleExperience to be avoided.All they are interested in your wallet.Extremely disappointed with every contact we have ever made with this agent.Never to be tried again.
Agent replied
Thank you for you email. I am sorry you feel the service you have received from my company has not met your expectations. As the review is annonomous it is difficult for me to comment so, maybe you will be kind enough to email me direct and I can address your complaint. My email is stephen.frost@martinco.com Many Thanks Stephen Frost - Director.
5/5
GoogleI rented a place with Martin & Co and they have been very professional and very supportive. I would like to thank, especially, Beth and Emma who have been there for me at every step. I received great service and kindness
5/5
GoogleWe just purchased a property marketed by Martin & Co and they were a delight to deal with. Definitely recommend them.
Agent replied
Thanks Vas for your kind words. Good luck in your new home.
5/5
GoogleMartin & Co were professional from the offset and have always been easily reachable with a friendly and helpful attitude. Mary & Lewis worked hard to find the perfect buyers for us & we couldn't be happier with the outcome.
5/5
GooglePleasure to deal with, along with being very professional and responsive. Would recommend for buying or renting.
Agent replied
Ben, Thank you for your kind words. I am pleased to learn that the team have been professional and responsive during your tenancy and purchase. All the best in your new home. Best Regards Stephen Frost FARLA ANAEA
5/5
GooglePleasure to deal with, along with being very professional and responsive. Would recommend for buying or renting.
Agent replied
Ben, Thank you for your kind words. I am pleased to learn that the team have been professional and responsive during your tenancy and purchase. All the best in your new home. Best Regards Stephen Frost FARLA ANAEA
1/5
GoogleThey are horrible!! We have no washing machine for 1 month. But they do not answer anything. They not help.
Agent replied
Hi Timea I am sorry to hear you feel this way. I have tried to call you to discuss your comments and spoke with your partner last week about it. I have looked into the repair for your washing machine and can see that we have been speaking to Your partner throughout the repair process. Unfortunately your landlord decided to replace the machine himself which resulted in the delays and they were out of our control. My property managers were constantly chasing the landlord to chase the company with little joy. I spoke personally with your landlord, expressing your unhappiness with the repair and have secured compensation due you for the inconvenience. Your partner accepted this with the spirit it was meant. I am sorry again that you feel our service hasn’t met your expectations. If you would like to discuss this please contact me. Stephen Frost Director.
1/5
GoogleThey are horrible!! We have no washing machine for 1 month. But they do not answer anything. They not help.
Agent replied
Hi Timea I am sorry to hear you feel this way. I have tried to call you to discuss your comments and spoke with your partner last week about it. I have looked into the repair for your washing machine and can see that we have been speaking to Your partner throughout the repair process. Unfortunately your landlord decided to replace the machine himself which resulted in the delays and they were out of our control. My property managers were constantly chasing the landlord to chase the company with little joy. I spoke personally with your landlord, expressing your unhappiness with the repair and have secured compensation due you for the inconvenience. Your partner accepted this with the spirit it was meant. I am sorry again that you feel our service hasn’t met your expectations. If you would like to discuss this please contact me. Stephen Frost Director.
5/5
GoogleThe staff were friendly, helpful and efficient at all stages of the process. Would definitely recommend!
Agent replied
Abbie Thank you for taking the time to write this review. I am pleased to learn That the team have been helpful throughout the process. Stephen Frost FARLA Director
5/5
GoogleEveryone I dealt with at the company was very pleasant and helpful. The moving in process was fluid and no issues at all. Even had a little box of moving in treats when I moved in which was very sweet :)PositiveResponsiveness, Professionalism
4/5
GoogleMartin & Co. have been managing our lettings now for over 10 years. On average the team are good. I find Charlotte helpful, you know you're going to get somewhere if she's on your case.
5/5
GoogleJust like to add that the whole team at Martin & co Chelmsford have been professional and helpful with both sourcing a Tenant and supporting and keeping me updated along the way. A big thank you to you all.
4/5
GoogleVery helpful, first time buyer and the process with the estate agent was brilliant all things considered
Agent replied
Thank you for your comments. Good luck to you both in your new home. Stephen Frost Director
5/5
GoogleBy far the best letting agent I've dealt with. Honest, reliable, they do what they say they'll do!
Agent replied
Julie thanks for your comment.
5/5
View AgentsLandlord let in Chelmsford
For many years Charlotte Rob Hannah, have provided an exemplary and professional service. Well done Steve for running a tight ship, your team is credit to you at Martin's & Co Chelmsford.
4/5
GoogleProfessional, helpful agents, highly recommend.
Agent replied
Thank you Rajia for taking the time to write a review. All the best to you in your new home In Chelmsford. Steve
5/5
GoogleExcellent service from start to finish. Helpful and friendly staff. Highly recommended.
Agent replied
Hi Pino Thank you for you 5* review and comments. It’s been a pleasure helping you sell your home. We look forward to helping you again in the future. Stephen Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Chelmsford
What do landlords say about Martin & Co Chelmsford?
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
What do tenants say about Martin & Co Chelmsford?
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.
