Trusted Agent profile · Chelmsford · Essex
Verified
★★★★★
780 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
745
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
9
Reviews on The Trusted Agent
This office
6
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleAlways quick to reply and very helpful
Esther, thank you for taking the time to acknowledge our quick response times and our helpfulness. We aim to deliver only the best for customers like you. We really appreciate your feedback. Stephen Frost Director
5/5
GoogleThe Martin and co working with them is amazing. Staff were friendly and easy to communicate and understandable. I am happy work with them again ☺️
Dear Thiloka Thank you so much for your review, we are pleased to hear we met your expectations. Regards Steve Director
5/5
GoogleAmazing service, super fast responses. I am very grateful for the service provided and now have a fantastic solicitor to help me with my sale and purchase as well thanks to their help. Highly recommended, thank you so much for your help.
Hi Lisa, Thank you for taking the time to write the review, it is much appreciated. Regards Stephen Frost Director
5/5
GoogleGreat experience from start to finish, I wouldn't hesitate to recommend for buying or selling. A+
Thank you for your positive review, Terry! We strive to provide an excellent experience for our clients and are delighted to hear that you found this to be the case. We look forward to serving you in the future. Regards, Steve Director
5/5
The Trusted AgentI am pleased to say that I have been 100% satisfied with Martin @ Co Chelmsford.
Martin @ Co Chelmsford are the second letting agency I have used to find tenants for my properties. I am pleased to say that I have been 100% satisfied with their service and am relieved that I now have a reliable agency for all future lettings. They are very welcoming, professional, conscientious, experienced and get the job done in an extremely efficient manner. As I am managing the properties myself, I feel that I have a whole team behind me to help and advise throughout all aspects of the letting and maintaining procedure. Their consistency in character assessment of potential tenants before viewings are arranged and detailed emails giving me prior notice of every viewing is very reassuring. I have also been reassured by their stringent referencing procedures and am pleased to say that I have been delighted with all the tenants they have found over the last two years! B Lawes
5/5
GoogleMary has been fantastic In the process of buying my property. Easy going and professional. Feel very secure
5/5
GoogleEmma helped us secure an amazing home when we moved over from South Africa. It was so professional, all the checks and documentation. She has also been super responsive when we've had questions about how things work.PositiveResponsiveness, Professionalism
Thank you for taking the time to review your service with Emma and the team. I would like to wish you all the best in your new home. Stephen Frost Director.
5/5
The Trusted AgentProfessional and efficient service
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have an experienced and professional team that provide a first class service; any problems were dealt with efficiently and effectively, providing satisfactory outcomes for both landlord and tenants. After five years of using the fully managed service, I decided to sell the property. Martin & Co successfully managed the sale; special mention goes to Stuart the Sales Manager, he managed the sale with much effort and enthusiasm. When the sale ran into problems, his experience and skills were invaluable in bringing the sale to successful completion.
5/5
GoogleI had some issues with my accommodation and called the office a few times. Rob always picked up and ensured my issue was resolved. He was so helpful and professional throughout.PositiveResponsiveness, Professionalism
Hi Ade Thank you for kind words about the service you’ve received from our Tenancy Management Team and specifically Rob. I hope you enjoy the time at your property. Stephen Frost Director
5/5
GoogleMartin & Co have provided a great service whilst managing my property for the last 3 years. All the staff I have dealt with have been friendly and efficient and I have been impressed by their quick responses in dealing with any matters that have arisen.
Thank you Kate for your words and your business too over the past 3 years. We look forward to another 3 or more years! Stephen Frost Director
5/5
GoogleThank you to all the team for making selling our house an easy process. We were kept informed on all processes, and it was always easy to speak to a team member when questions arose. I thoroughly recommend Martin & Co as a reputable Estate Agent.
Sally, Thank you for your lovely words about my team. I have shared the comments with them in our tem meeting. Wishing you all the best for the future. Best Wishes Stephen Frost Director
5/5
The Trusted AgentMartin & Co - an excellent experience
I have absolutely nothing but praise for Martin and Co, Chelmsford. From the point of initial contact through the end of my tenancy I received a first-class, outstanding customer care experience. Always polite and well informed, the service was highly responsive and supportive. Nothing was ever to much trouble and, most importantly, I felt secure in the knowledge that my interests were protected at all times. If you are a Landlord or a tenant look nowhere else. I will certainly use Martin and Co again. I cannot recommend them highly enough.
5/5
GoogleThank you to all the team for making selling our house an easy process. We were kept informed on all processes, and it was always easy to speak to a team member when questions arose. I thoroughly recommend Martin & Co as a reputable Estate Agent.
Sally, Thank you for your lovely words about my team. I have shared the comments with them in our tem meeting. Wishing you all the best for the future. Best Wishes Stephen Frost Director
5/5
TrustpilotOur first time as a tenant but the team…
Our first time as a tenant but the team in Chelmsford made the whole exercise very easy. Quick to respond to questions either by e-mail or phone. Would highly recommend.
5/5
GoogleThank you to all the team for making selling our house an easy process. We were kept informed on all processes, and it was always easy to speak to a team member when questions arose. I thoroughly recommend Martin & Co as a reputable Estate Agent.
Sally, Thank you for your lovely words about my team. I have shared the comments with them in our tem meeting. Wishing you all the best for the future. Best Wishes Stephen Frost Director
5/5
GoogleBeth and everyone I was in contact with at Martin&co throughout my first time letting journey was extremely helpful and proactive. The communication and customer service was 5 stars and I recommend their services very highly!
Hi Sade Thank you for your kind words. It has been a pleasure helping you on your first letting journey. Hopefully you will have many years of happiness in your new property. Stephen Frost Director
5/5
GoogleRented an apartment through Martin and co and found them both very professional and easy to work with. Any problems I have had with the flat have dealt with promptly. I have my own properties aboard and would not think twice about using them as my agents.
Many thanks Leo for taking the trouble to write this review
5/5
GoogleRented an apartment through Martin and co and found them both very professional and easy to work with. Any problems I have had with the flat have dealt with promptly. I have my own properties aboard and would not think twice about using them as my agents.
Many thanks Leo for taking the trouble to write this review
5/5
GoogleMartin & Co have been so professional in helping us find a new property. The process has been smooth with the help from Terry
Thank you for your kind words Regards Stephen Director
5/5
GoogleI have a property in Chelmsford for which Martin & Co. have been the letting agents for one year. Working with them has been a very positive experience and made the whole process of being a Landlord very straight forward. Communication has been good and all my queries and concerns have been dealt with professionally and promptly. Thank you. Rev'd Paul Mann
5/5
GoogleWe have recently rented a property through Martin and co, and we are exatremly impressed, everything was handled in a very professional way. We have rented through many different letting agencies in the past and these are by far the best.
Hi Amy Thank you for your review. I am pleased to hear the team have stood out for you and really appreciate you taking the time to write a review. Stephen Frost Director
5/5
GoogleThe company was very professional.. and understanding ..and was kept in touch about everything that was happening.. Charlotte Kyle my go too contact was very helpful and caring also very good at her job .. LesPositiveProfessionalism
Les thank you so much for taking the time to write a review about the services you’ve received from my company and specifically Charlotte. I’m really pleased to hear this and will share your comments with Charlotte and the team. Wishing you all the best for the future. Stephen Frost Director
5/5
The Trusted AgentExcellent service
Cannot fault the service. Paige was extremely helpful with regular communication and updates. Would definitely recommend.
5/5
GoogleMartin and Co. managed my property for four and a half years and I was very happy with the service. They also managed the sale of the property while I was living overseas and they went above and beyond for me. I highly recommend them.
Hi Lucy thank you for your kind words. We were please to assist you and thank you too for your business. Good luck with your new adventures. Steve and all the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.
