Trusted Agent profile · Chelmsford · Essex
Verified
★★★★★
780 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
745
Reviews on Google
This office
20
Reviews on The Trusted Agent
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9
Reviews on The Trusted Agent
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6
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleOn first meeting Lauren she put me at ease. Every step was explained thoroughly for the property sale process. Lauren answered all my queries & gave superb practical advice.
We're delighted to hear about your positive experience with Lauren, Helen! It's wonderful to know that Lauren was able to assist you well and clearly explain the property sale process. Thank you for sharing your review. Stephen Frost Director
5/5
GoogleExcellent and first class service provided by Tonia
5/5
GoogleVery friendly team. Tom and Steven worked very hard to do all that was required to get the sale through smoothly communicating well with me all the way. They gave the best valuation and achieved the sale price too - amazing Very obliging and helpful when I was busy or away with work providing a full support service at a very reasonable price. Would recommend them every time
Hi Nick. Thank you for your kind words I am pleased to hear the team were able to assist you in the next step on your journey. All the best for the future. Hopefully we can assist you again in the future. . Stephen Frost Director
5/5
GoogleVery friendly team. Tom and Steven worked very hard to do all that was required to get the sale through smoothly communicating well with me all the way. They gave the best valuation and achieved the sale price too - amazing Very obliging and helpful when I was busy or away with work providing a full support service at a very reasonable price. Would recommend them every time
Hi Nick. Thank you for your kind words I am pleased to hear the team were able to assist you in the next step on your journey. All the best for the future. Hopefully we can assist you again in the future. . Stephen Frost Director
5/5
GoogleJust moved into my place that was organised by Luke Harris at Martin & Co chelmsford. From finding me a place and getting me in, the process was so speedy and hassle free. Great service and communication from the start.
Dear Luke, Thank you for sharing your experience! We're delighted to hear that Luke Harris was able to make your move-in process speedy and hassle-free. Providing great service and clear communication is always our goal. Enjoy your new place! Regards Steve Director
5/5
GoogleDavid,Jodie,Luke and the rest of the team have been very helpful since I moved in. Always on hand to answer questions and assist. Their communication is great
Thank you for your kind words, Brian! We're thrilled to hear that our team, especially David, Jodie, and Luke are being helpful and able to answer your questions. Your appreciative comments about our communication are highly valued.
5/5
GoogleWe have Martin & Co looking after our rental property and are very satisfied with their service. We don’t have to worry about anything that should be done as they do it for us. Piece of mind is very important.PositiveResponsiveness, Professionalism, Value
Sonja thank you for your kind words. In so pleased to hear about the service my team are providing. Thank you for letting us look after your investment. Stephen Frost Director.
3/5
GoogleHi Kerry Thank you for taking the time to give us a review. Thank you for taking my call so I could learn how we could improve your * review. Happy new year to you and your family Stephen Frost FARLA ANAEA Director
5/5
GoogleReally easy company to work with. We deal with David on a regular basis and would highly recommend.
Thank you for your wonderful feedback! We are delighted to hear that you find it easy to work with us and appreciate your recommendation. David and the team look forward to continuing to provide excellent service. Stephen Frost, Director.
5/5
GoogleGreat service from John - many thanks :)PositiveResponsiveness, Professionalism
Hi Hayley Thank you for taking the time to give us a review about John. I am pleased to hear he has been looking after you. Warm regards Stephen Frost FARLA ANAEA Director
5/5
GoogleI’ve had a good experience with Martin & Co team.They are consistently professional, responsive,and dedicated to ensuring everything runs smoothly.High recommend their excellent service!
Thank you for your positive review, Shegin! We are glad to hear that you had a good experience with us and appreciate your recommendation. We are always here to provide you with exceptional service. Stephen Frost, Director.
2/5
GoogleAt first it feels like they are approachable sadly when things don't work out they will give you the wrong reasons why and ignore you.
Dear Denis, We apologise for any miscommunication experienced. Our intention is always to provide clear and thorough information to our clients. We have tried contacting you to reach out and would welcome an opportunity to rectify any misunderstandings. Please feel free to contact me on 01245 330500 directly to discuss. Regards, Stephen Frost Director
5/5
GoogleMartin & Co Chelmsford property agent Luke helped me out with the process for my rental tenancy, and I can't speak highly enough of their outstanding service, particularly the exceptional assistance I received from Luke.
Dear Joey, Thanks so much for taking the time to leave us such a great rating! We are pleased you had this experience with our team and your special mention of Luke. Regards Steve Director
5/5
GoogleThank you Martin & co for your support and your team work. I approached many agencies and I can say that Martin & co is the best among that. Mr.Lewis he helped us to find a good flat and he supported us we'll. Thank you for your great support
Thank you for your review of my business. All the best in your new home. Stephen Frost
5/5
GoogleJust wanted to say a massive thank you to Beth from Martin&Co for helping me during this covid times where is was hard to find a place to rent but thx for Martin&co specially Beth helped to find the perfect home.
5/5
GoogleAbsolutely fantastic services and care to help both sellers and buyers to sort out every aspect of property transactions. We totally would recommended Martin & Co
Dear Neil, We are thrilled to hear about your positive experience with us! Thank you for your glowing review and for recommending Martin & Co Chelmsford. It was our pleasure to assist you with your property transaction, and we are always here to help with any future real estate needs. Your satisfaction is our top priority! Regards, Stephen Frost Director
5/5
GoogleStaff were very helpful. Beth helped us with every step of the process.She is doing a fantastic job. And Paige showed us the flat and explained everything. Very pleased.They are very proffesional. And today Robert Jackson been very helpful.Very professional I can say.Very pleased with the answer .
Thank you for your kind words about the team, and taking time to write this review. it means a lot. Regards. Stephen Frost FARLA Director
5/5
GoogleStaff were very helpful. Beth helped us with every step of the process.She is doing a fantastic job. And Paige showed us the flat and explained everything. Very pleased.They are very proffesional. And today Robert Jackson been very helpful.Very professional I can say.Very pleased with the answer .
Thank you for your kind words about the team, and taking time to write this review. it means a lot. Regards. Stephen Frost FARLA Director
5/5
The Trusted AgentGood support throughout tenancy
I’ve been in my current home for three years, and have had speedy responses when needed to any questions or issues. I was especially grateful to David Tupper (tenancy manager) for a speedy response after I had a security issue at my home (with neighbours). The issue was followed up quickly and with great understanding. Thanks for a professional service :)
5/5
GoogleGreat team and good customer service
Thank you for your kind words, Ngozi! We're thrilled to hear that you had a positive experience with our team and customer service. Your support means a lot to us! Stephen Frost, Director.
4.8/5
The Trusted AgentThank you
I would like to appreciate Kerri Smoothey for all her support and advise while we are dealing with a difficult situation at our flat. She has been so helpful and supportive, also very good in responding to all the emails and phone calls. Thanks once again.
5/5
GoogleI just want to give a huge huge thumbs up to Beth who has been so professional in working out my move to a new property. She is a credit to your company. She was always available to answer any concerns or issues I had and very kind and friendly. It was reassuring that I could speak to somebody rather than leaving emails voicemails etc.Her colleague Emma broke down the finance for me in simple terms and helped me set up my account for my new home. I strongly recommend martin and co and speak to Beth or Emma!!! these 2 are fantastic.
5/5
GoogleKerri, Luke and Jodie have all provided a great service and been very helpful throughout my tenancy, would highly recommend Martin&Co
Thank you so much, Kim! It's great to hear that Kerri, Luke, and Jodie have provided excellent service. We appreciate your recommendation and look forward to providing you with the same level of service throughout your tenancy. Stephen Frost, Director.
5/5
GoogleA great and professional agency. David Tupper and Luke in the Chelmsford office are very helpful. Highly recommended for lettings.
Thank you Folarin for sharing your positive experience. We're delighted to hear that David and Luke were able to assist you. We appreciate your recommendation and look forward to serving you in the future. Stephen Frost, Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.
