Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am extremely disappointed of Martin & Co Chelmsford. They've managed to overcharge me for unexisting check out fee and they overcharge every tenant with cleaning fees plus all type of charges they could posibly get. You cannot reach them when you need them and they are not correct when promised to resolve a problem as they do not even try, they just want your money pretending they care. I was happy when I start my tenancy, however Martin & Co bulied me and cost me tremendous amount of stress at the end of my tenancy. Be careful when you buy or rent any property with them as they seems very nice people ready to take your money and not listen to your requests or needs at all. They are changing staff every day and you will end up not knowing who is dealing with your property. Did I say they took almost all of my deposite and they do not do Inventory check corrcetly so when you enter your new home make sure ypu have evidence of everything. Do not trust them!
Lora · 27 March 2020
Agent replied
Dear Lora, Thank you for taking the time to write a review on my company. Firstly I am sorry that the service you received from my company, whilst renting a property in Chelmsford, has not met your expectations. I have tried to call you and emailed you to discuss your comments. We are acting on behalf of the landlord and any requests for money from your deposit were requested from the landlord to reimburse him for any losses of rent and costs incurred following your vacation of his property. I can confirm that my company has not overcharged you a fee, This was also verified by the DPS adjudication results. I have sent you a statement or your account to show all the payments in and demands due which hopefully will assure you that you have not been overcharged. I am sorry that you are not happy with the DPS adjudication results. This is an independent service and the decisions are binding on both parties. We also use an inventory and checkout clerk to give an unbiased opinion of the condition before and after your occupation. I would like to apologise again that you feel this way and wish you all the best in your new property. Best Regards Stephen Frost Director
★★★★★ 1/5
GoogleI am extremely disappointed of Martin & Co Chelmsford. They've managed to overcharge me for unexisting check out fee and they overcharge every tenant with cleaning fees plus all type of charges they could posibly get.
You cannot reach them when you need them and they are not correct when promised to resolve a problem as they do not even try, they just want your money pretending they care.
I was happy when I start my tenancy, however Martin & Co bulied me and cost me tremendous amount of stress at the end of my tenancy.
Be careful when you buy or rent any property with them as they seems very nice people ready to take your money and not listen to your requests or needs at all. They are changing staff every day and you will end up not knowing who is dealing with your property.
Did I say they took almost all of my deposite and they do not do Inventory check corrcetly so when you enter your new home make sure ypu have evidence of everything.
Do not trust them!
Lora · 16 March 2020
Agent replied
Dear Lora,
Thank you for taking the time to write a review on my company.
Firstly I am sorry that the service you received from my company, whilst renting a property in Chelmsford, has not met your expectations. I have tried to call you and emailed you to discuss your comments.
We are acting on behalf of the landlord and any requests for money from your deposit were requested from the landlord to reimburse him for any losses of rent and costs incurred following your vacation of his property.
I can confirm that my company has not overcharged you a fee, This was also verified by the DPS adjudication results. I have sent you a statement or your account to show all the payments in and demands due which hopefully will assure you that you have not been overcharged.
I am sorry that you are not happy with the DPS adjudication results. This is an independent service and the decisions are binding on both parties. We also use an inventory and checkout clerk to give an unbiased opinion of the condition before and after your occupation.
I would like to apologise again that you feel this way and wish you all the best in your new property.
Best Regards
Stephen Frost
Director
★★★★★ 4/5
GoogleWe recently completed our purchase of our next home through Martin & Co. They were friendly, kept in constant contact throughout and our main point of contact Mary Bugg was particularly helpful to us. There was a very nice touch of a lovely gift pack provided to us with the keys on completion.
Steven · 4 June 2022
★★★★★ 5/5
GoogleMartin and Co are excellent letting agents. They deal with any issues for tenants promptly and without fuss. Whilst I am currently renting, I also let my own property and I have been impressed with their administration and communication throughout my time as a tenant.
Jonathan · 25 April 2024
Agent replied · 27 April 2024
Dear Jonathan,
Thank you so much for your 5-star review. We are thrilled to hear about your positive experience with Martin & Co Chelmsford, both as a tenant and a landlord. Your satisfaction with our prompt issue resolution, administration, and communication is our top priority. We're here for you and look forward to continuing our successful partnership.
Regards,
Stephen Frost
Director
★★★★★ 5/5
GoogleHaving delt with Martin & Co for many years now, they always deal with any queries or problems professionally and promptly.
Nathan · 24 April 2025
Agent replied · 24 April 2025
Dear Nathan,
Thank you for the review.
★★★★★ 5/5
GoogleLewis from lettings helped my partner and I find our first flat and was extremely helpful, professional and friendly throughout the whole process. He ensured to do everything he could to assist us with difficult circumstances and consistently kept in contact to keep both of us in the loop. Could not have asked for a better experience with a letting agent and would definitely recommend Martin and Co.
Harvey · 30 June 2022
Agent replied
Hi Harvey
I am please to hear we met your expectations
Regards
Stephen
Director
★★★★★ 5/5
GoogleI handled my tenancy through this estate agent and after searching for somewhere to live using many different estate agents, Martin and Co were the most responsive and invested in helping me find somewhere to rent. The agent who hosted the viewing, Mas, was very professional and knowledgeable about the area and the property. He always picked up the phone to me and pursued any queries that I had. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Stella · 18 July 2021
Agent replied
Hi Stella,
Thank you for your kind words. Thank you also for taking the time to write the review, it is much appreciated.
Stephen Frost
Director
★★★★★ 5/5
GoogleStaffs are absolutely amazing with meeting your needs. I highly recommend this company.
Ebi · 20 July 2025
Agent replied · 20 July 2025
Thank you for your wonderful feedback! We're thrilled to hear that our staff was able to meet your needs. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you again in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleMasum was very helpful and responsive. He kept me updated through the process and made everything easy. I’m looking forward to moving into my flat.PositiveResponsiveness, Professionalism
Lise · 5 June 2021
Agent replied · 4 June 2024
Hi LIse,
Thank you for taking the time to write the review, it is much appreciated.
Regards
Stephen Frost
Director
★★★★★ 5/5
GoogleThe service was professional and outstanding.
Nadia · 19 June 2026
★★★★★ 4.9/5
The Trusted AgentFriendly and helpful communication.
We have had some recent issues with appliances, and this has been dealt with amazingly by Tonia. Often places are let down by poor communication, but this is clearly one of Tonias strengths, and we couldn’t be happier with communication and resolution of our situation. Many thanks again.
Nicola · 6 June 2025
★★★★★ 5/5
GoogleThanks to Emma and Luke, your support was impressive and greatly appreciated!
Paolo · 10 March 2023
Agent replied · 15 April 2023
Dear Paolo,
Thank you for sharing your positive experience with Emma and Luke at Martin & Co! We're glad to hear that they were able to provide support to you. Thank you for taking the time to leave a review, and we hope that your future experiences with Martin & Co continue to be positive.
Regards
Steve
Director
★★★★★ 5/5
GoogleMartin&co Letting is superb, my experience with them was a nice one.
Adediran · 6 March 2023
Agent replied
Dear Adediran
Thank you for your kind words. We all really appreciate it.
Regards
Steve
Director
★★★★★ 5/5
GoogleI've only had my flat with Martin & Co for a year but it has been a very good experience. Easy to contact and friendly customer service! Many thanks to Robert who has been excellent in communication and who has dealt with a few things with me over the past year.
Tim · 4 June 2022
★★★★★ 5/5
GooglePaul Curtis have been very kind and helpful with property market related questions
V · 2 July 2025
Agent replied · 2 July 2025
Thank you for your kind words about Paul Curtis. We're delighted to hear that you found our team helpful with your property market questions. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any more questions or need further assistance, feel free to reach out.
Stephen Frost, Director.
★★★★★ 5/5
GoogleWe’ve had a seemless and beautiful experience with Martin &Co. The staff were very patient and supportive. We met with Libby Conno who very supportive and kind all through the process.
EudyO · 9 November 2024
Agent replied · 23 November 2024
Thank you for your wonderful feedback, EudyO! We're delighted to hear that you had a seamless experience with us and that Libby provided the support you needed. Your kind words inspire us to continue delivering excellent service. We look forward to assisting you again in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleRobert has been an extraordinary agent acting very professionally during this pandemic times.
He is an extremely patient, listener as well as proactive in all phases of my tenancy. I would recommend Robert Jackson to anyone who is in look of a tenancy in Chelmsford area
Manuel NPositiveResponsiveness, Quality, Professionalism
Manuel · 12 June 2022
★★★★★ 5/5
GoogleGreat renting agency to work with.
I apply for a letting property with Luke Harris in two weeks time before my previous contract being due. They sort this out in couple of days and I was ready to move to the new property right on time.
Well done Martin & Co.
Mechis · 16 October 2023
Agent replied · 28 September 2023
Dear Mechis Raj,
Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience with us. We're here to make your move as seamless as possible. If you ever need assistance in the future, don't hesitate to reach out.
Regards
Steve
Director
★★★★★ 5/5
GoogleMartin and Co have managed our rental flat long term and they are a pleasure to deal with, Kerri in particular is prompt and clear in her communication. Highly recommend.
Sarah · 9 November 2024
Agent replied · 23 November 2024
Thank you for your kind words, Sarah! We're thrilled to hear that you've had a positive experience with our team, especially Kerri. Your recommendation means a lot to us, and we look forward to continuing to assist you with your rental flat.
Stephen Frost, Director.
★★★★★ 5/5
GoogleGood introduction to Martin & Co, Casey made us at ease, answered all our questions professionally & enquiries were dealt with timeously. Very professional and helpful team to work with.
Graham · 5 June 2019
Agent replied
Thank you Graham for taking the time to write this review.
★★★★★ 5/5
GoogleStaffs were very efficient, kind and approachable especially Beth Carroll. We had a seamless experience.
Temitope · 31 August 2022
Agent replied
Thank you for the review about your experience with the team.
All the best in your new home.
regards
Stephen
Director
★★★★★ 5/5
GoogleVery good agent, especially Beth is so supportive to find a suitable property as needed.
Nowaz · 31 August 2022
Agent replied
Thank you Nowaz.
Good luck in your home.
Stephen Frost
Director.
★★★★★ 5/5
GoogleMoving can be both a wonderful and stressful experience but when you are relocating the challenges can be even greater. Martin & Co offered the best service provided by the best team we could ever imagine. Overall our family is very satisfied with our experience using Martin & Co.
Martin & Co Staff was very knowledgeable and understood all our needs. Many aspects of the service experience stood out positively. They were flexible to understand our needs from the begging to the signature of the contract. On moving day, we were blissful to see that everything was ready for us. After that, we realized their partnership would also allow us to optimize bills and keep maintenance up-to-date.
We cannot think of any possible changes to the excellent service. We would definitely recommend Martin & Co to family and friends. Also, we loved the ultimate guide by Steve Frost from Martin & Co Chelmsford. We would like to thank each and every one from the outstanding team.
Denise · 14 July 2017
Agent replied
Such kind words Denise. Thank you :)
★★★★★ 5/5
GoogleI would give them 10 stars.. not many agencies contact us back when we make an enquiry. Luke called us back and was very patient and helpful. He made sure to keep in touch via emails and call🥰
It really was a nice experience …
Asiya · 31 January 2024
Agent replied · 13 February 2024
Dear Asiya,
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that Luke provided you with excellent service and made sure to keep in touch throughout the process. Ensuring a positive experience for our clients is always our top priority, and your kind words truly mean a lot to us.
Regards,
Stephen Frost
Director
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