Trusted Agent profile · Chelmsford · Essex

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Martin & Co Chelmsford reviews

★★★★★ Excellent

780 reviews across 4 platforms

2 Watson Heights, Chelmsford, Essex, CM1 1AF

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Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

745

Reviews on Google

This office

The Trusted Agent logo

5.0 / 5

20

Reviews on The Trusted Agent

This office

The Trusted Agent logo

5.0 / 5

9

Reviews on The Trusted Agent

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Martin & Co Chelmsford

Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!

Awards

The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

I am very thankful to Kerri Smoothey. She has been very supportive and helpful during the issues I was facing with some incidents happening at my property. She is good in responding to all my calls and emails. I would like to thank her for being so kind and understanding.

Preeti · 28 October 2024

Agent replied · 31 October 2024

Thank you for your wonderful review, Preeti! We're thrilled to hear about your positive experience with Kerri Smoothey. We appreciate your recognition of her support and responsiveness. Your feedback means a lot to us! Stephen Frost, Director.

5/5

Google

It would be impossible to find better estate agents! They live and breathe impeccable customer service. Whether you are buying, selling, or looking to be pointed in the right direction property-wise they are the ones to go to. We have worked together for almost a decade and I cannot say a single bad thing.

Nélia · 24 August 2024

Agent replied · 24 August 2024

We're overjoyed to hear your positive feedback, Nélia! We strive to provide top-notch service to all of our customers. It's heartening to hear that our team's commitment and hard work is recognised. Thank you for entrusting us with your business for almost a decade. We look forward to many more years of successful partnership. Stephen Frost, Director.

5/5

Google

Martin & co were absolutely amazing. After several attempts to sell and being let down by other agencies they manage to not only support me with selling,but with buying as well. They kept in touch and although I didn't buy a property through them they even helped me with the purchase and plenty of advice,even getin touch with the other parts involved as I wasn't getting straight answers. Absolutely brilliant team and Michelle G was an absolute angel,no words to describe what she'd done for us. Well done to a great team who knows to listen to what you want or need. Wish I could give them 10 stars. Loredana C

TheDELFI24 · 6 December 2022

Agent replied

Hi Loredana I am sorry to hear about your previous experiences but very pleased we met your expectations! Regards Stephen Director

5/5

Google

We have been letting through Martin & Co since 2019. The process of completing the letting and moving in was very smooth indeed. Communicating with Martin & Co office is ever so cordial. The times we have had to have works done in the property, we are always kept informed of when repairs will be carried out. It has always been prompt, we have not heard any issues or reasons to lodge complaints, . I must heap some praise on Charlotte the Property Manager, she is ever so supportive. We vouch for and highly recommend Martin & Co, you will NOT be disappointed.

Chris · 27 November 2022

Agent replied

Hi Chris Thank you for your review of the team. It means a lot. Stephen Frost Director

5/5

Google

Want so say how grateful we are to be in our happy home! Fantastic service from the whole team. Couldn't recommend them enough!

Todd · 16 June 2026

5/5

Google

I have been renting through Martin and Co a number of years now. I have found their customer service and response to any maintenance issues excellent.

Andrew · 22 May 2026

5/5

Google

Amazing service from the team at Martin & Co. Thank you to Emma & Terry for helping us find our first place. Very attentive and knowledgable. Would recommend to all.

Nureece · 5 January 2023

Agent replied

Hi Nureece Thank you for your kind words and review Regards Stephen Director

5/5

Google

Louis Godfrey, Property Consultant, was exceptional in providing great service to me and my family; we were searching to find a rental property. …

Shepali · 1 June 2026

4/5

Google

Terry was very helpful throughout the whole process and made it easy for us moving out for the first time. I wish you all the best in the future.

Edson · 28 January 2023

Agent replied

Hi Edson Thank you for your review! We wish you the best for 2023. Regards Steve Director

1/5

Google

Our experience with Martin & Co was genuinely dreadful, to the point that I would never rent through any Martin & Co branch again. …

Chelsea · 22 May 2026

5/5

The Trusted Agent
Landlord

Faultless

We have been using Martin & Co Chelmsford for about 10 years now, and have to say that we have found them faultless. When a tenant is leaving they are on the ball straight away and we have never had a break in our letting history. Any problems are dealt with swiftly. Our latest tenant has signed for another year not least thanks to Charlotte, always helpful and cheerful.

Jan · 8 February 2022

5/5

Google

Very profesional Staff . All I can is thank you very much for providing a great service to me and my family. I can only recommend the company to other friends.“ Thank you Beth and Natasha

Piotr · 27 March 2022

Agent replied

Piotr thank you for taking the time to write a review about my company and the team. All the best in your new home. Stephen Frost Director.

5/5

Google

When we decided to move to Chelmsford we found our property with Martin & Co. They are very efficient and the whole process has been stress free and Covid secure. Beth has been great, she organised the virtual and physical viewing, changed the draft contract to accommodate a different moving date, help to resolve a problem with the parking... We are very happy with the moving experience. Totally recommended!PositiveResponsiveness, Quality, Professionalism, Value

Vero · 26 June 2021

5/5

Google

I got my keys to my new rental apartment and I was pleasantly pleased at what I saw. Thanks alot to Beth who first showed me the place and to Charlotte who has been guiding me up until now. Thanks so much to the team of Martin & co. I have and will keep recommending them to everyone who needs an agency. The process has been hassle free right from the get-go and I didn't expect that, judging from my previous experiences with other agencies. Bless you guys ♥️! Keep up the good work 👍!

Adebola · 29 August 2022

Agent replied

Dear Adebola thank you for your kind words. I’m pleased to learn you had a great experience although it saddens me to learn your previous experience with another agent. All the best In your new home. Steve.

5/5

Google

Excellent service from John when a couple of issues crept up when letting my house out, which were out of our control. John reacted quickly and helped get things sorted out prompltly and always kept me updated. Great work and easy people to deal with!

Richard · 10 February 2020

Agent replied

Richard, thank you for your kind words about the service and in particularJohn. I will share your review with the team. We look forward to working with you over the coming months and hopefully years. Stephen Frost FARLA MNAEA Director

5/5

Google

Martin & Co have managed my rental property in Chelmsford for 5 years. Because i live overseas i need a reliable, honest agency that will respond immediately to any issues and keep me in the frame. That is why i am their happy customer.

Penny · 4 June 2020

Agent replied

Penny, Thank you for your kind words about the service over the past 5 years. It is a pleasure and I look forward to the next five years of you being a happy customer! Stephen Frost FARLA ANAEA Director

4/5

Google

Did have some unfortunate experiences at the start in terms of communication and management HOWEVER! Andrew Dennison-Mccarey is exceptional. Once he became my primary point of contact absolutely no issues. Always provides quick, informative responses, he is an effective and trustworthy Gentleman.

Christian · 11 November 2020

Agent replied

Hi Christian Thank you for your review of my company and the team. I appreciate the opportunity to look after your property for the past few years and look forward to working with you Again in the future. Stephen Frost Director.

5/5

Google

I've been dealing with David Tupper in regards to our property (move out etc.) I found David extremely helpful, polite and easy to deal with. He has supported us with out move out and has been very efficient in providing references for our new landlord.

Simona · 11 November 2024

Agent replied · 2 December 2024

Thank you for sharing your experience, Simona! We're glad to hear that David provided you with helpful and efficient support during your move-out process. Your kind words will be passed on to him. We appreciate your feedback! Stephen Frost, Director.

5/5

Google

Martin & Co manages our rental property in Chelmsford. Their team is professional, responsive and delivers high-quality service. We would especially like to highlight David Tupper, who has provided us with exceptional support. His timely and professional solutions have been outstanding. Excellent service!

Rajeev · 9 December 2024

Agent replied · 13 December 2024

Thank you for your wonderful review, Rajeev! We're thrilled to hear that you are satisfied with our team's service and especially David's support. Your feedback motivates us to continue delivering the best service possible. We appreciate your trust in Martin & Co! Stephen Frost, Director.

5/5

Google

I am very pleased with the service from Martin & Co and would definitely recommend them. Lauren all ways kept me updated on all my viewings which meant a lot and Claire in sales progession was also fantastic at keeping me updated on a regular basis. Fantastic customer service.

Julia · 4 September 2024

Agent replied · 7 September 2024

Thank you for the incredible feedback, Julia! We're thrilled that you're pleased with our service and our team, especially Lauren and Claire. We'll definitely pass along your kind words to them. We look forward to our continued relationship. Stephen Frost, Director.

5/5

Google

Have used Martin & Co for a number of years now. They have always been very professional and efficient, especially Charlotte. Communication is always good as well. Would definitely recommend!

Luke · 7 September 2022

Agent replied

Thank you Luke for taking the trouble to write a review and for the recommendations. Steve

5/5

Google

Martin&co Letting is superb, my experience with them was a nice one.

Ari-Ajia · 7 February 2024

Agent replied · 6 February 2025

Dear Adediran Thank you for your kind words. We all really appreciate it. Regards Steve Director

5/5

The Trusted Agent
Tenant

Great service from every member of staff

I am a tenant and the general consensus is most letting agents take your money and are then never there for you. HOWEVER, Gemma and the team at Chelmsford Martin & Co have been great and I have recieved nothing but a 1st class service throughout, I would highly recomend Martin & Co to anyone looking for an letting or estate agent who is easy to deal with and totally reliable. Nothing seems to much and are propt and courteous at all times.

Brian · 23 October 2015

5/5

Google

Martin & Co have been my estate agent for the last 4 years. They have always been helpful & professional in their advice. Charlotte has been fab in dealing with any problems that I’ve had. Throughly recommend them.

Jo · 4 June 2021

Agent replied

Hi Jo Thank you for taking the time to write the review, it is much appreciated. It is our pleasure to be entrusted to look after your home for the past 4 years. Here's to the next 4! Regards Stephen Frost Director

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Questions about Martin & Co Chelmsford

What do landlords say about Martin & Co Chelmsford?

9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."

What do tenants say about Martin & Co Chelmsford?

17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."

Has Martin & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.

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