Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am very thankful to Kerri Smoothey. She has been very supportive and helpful during the issues I was facing with some incidents happening at my property. She is good in responding to all my calls and emails. I would like to thank her for being so kind and understanding.
Preeti · 28 October 2024
Agent replied · 31 October 2024
Thank you for your wonderful review, Preeti! We're thrilled to hear about your positive experience with Kerri Smoothey. We appreciate your recognition of her support and responsiveness. Your feedback means a lot to us!
Stephen Frost, Director.
★★★★★ 5/5
GoogleIt would be impossible to find better estate agents! They live and breathe impeccable customer service.
Whether you are buying, selling, or looking to be pointed in the right direction property-wise they are the ones to go to. We have worked together for almost a decade and I cannot say a single bad thing.
Nélia · 24 August 2024
Agent replied · 24 August 2024
We're overjoyed to hear your positive feedback, Nélia! We strive to provide top-notch service to all of our customers. It's heartening to hear that our team's commitment and hard work is recognised. Thank you for entrusting us with your business for almost a decade. We look forward to many more years of successful partnership.
Stephen Frost, Director.
★★★★★ 5/5
GoogleMartin & co were absolutely amazing. After several attempts to sell and being let down by other agencies they manage to not only support me with selling,but with buying as well. They kept in touch and although I didn't buy a property through them they even helped me with the purchase and plenty of advice,even getin touch with the other parts involved as I wasn't getting straight answers. Absolutely brilliant team and Michelle G was an absolute angel,no words to describe what she'd done for us. Well done to a great team who knows to listen to what you want or need. Wish I could give them 10 stars. Loredana C
TheDELFI24 · 6 December 2022
Agent replied
Hi Loredana
I am sorry to hear about your previous experiences but very pleased we met your expectations!
Regards
Stephen
Director
★★★★★ 5/5
GoogleWe have been letting through Martin & Co since 2019. The process of completing the letting and moving in was very smooth indeed. Communicating with Martin & Co office is ever so cordial. The times we have had to have works done in the property, we are always kept informed of when repairs will be carried out. It has always been prompt, we have not heard any issues or reasons to lodge complaints, . I must heap some praise on Charlotte the Property Manager, she is ever so supportive. We vouch for and highly recommend Martin & Co, you will NOT be disappointed.
Chris · 27 November 2022
Agent replied
Hi Chris Thank you for your review of the team. It means a lot. Stephen Frost Director
★★★★★ 5/5
GoogleWant so say how grateful we are to be in our happy home! Fantastic service from the whole team. Couldn't recommend them enough!
Todd · 16 June 2026
★★★★★ 5/5
GoogleI have been renting through Martin and Co a number of years now. I have found their customer service and response to any maintenance issues excellent.
Andrew · 22 May 2026
★★★★★ 5/5
GoogleAmazing service from the team at Martin & Co. Thank you to Emma & Terry for helping us find our first place. Very attentive and knowledgable. Would recommend to all.
Nureece · 5 January 2023
Agent replied
Hi Nureece
Thank you for your kind words and review
Regards
Stephen
Director
★★★★★ 5/5
GoogleLouis Godfrey, Property Consultant, was exceptional in providing great service to me and my family; we were searching to find a rental property. …
Shepali · 1 June 2026
★★★★★ 4/5
GoogleTerry was very helpful throughout the whole process and made it easy for us moving out for the first time. I wish you all the best in the future.
Edson · 28 January 2023
Agent replied
Hi Edson
Thank you for your review! We wish you the best for 2023.
Regards
Steve
Director
★★★★★ 1/5
GoogleOur experience with Martin & Co was genuinely dreadful, to the point that I would never rent through any Martin & Co branch again. …
Chelsea · 22 May 2026
★★★★★ 5/5
The Trusted Agent LandlordFaultless
We have been using Martin & Co Chelmsford for about 10 years now, and have to say that we have found them faultless. When a tenant is leaving they are on the ball straight away and we have never had a break in our letting history. Any problems are dealt with swiftly. Our latest tenant has signed for another year not least thanks to Charlotte, always helpful and cheerful.
Jan · 8 February 2022
★★★★★ 5/5
GoogleVery profesional Staff . All I can is thank you very much for providing a great service to me and my family. I can only recommend the company to other friends.“ Thank you Beth and Natasha
Piotr · 27 March 2022
Agent replied
Piotr thank you for taking the time to write a review about my company and the team. All the best in your new home. Stephen Frost Director.
★★★★★ 5/5
GoogleWhen we decided to move to Chelmsford we found our property with Martin & Co. They are very efficient and the whole process has been stress free and Covid secure. Beth has been great, she organised the virtual and physical viewing, changed the draft contract to accommodate a different moving date, help to resolve a problem with the parking... We are very happy with the moving experience. Totally recommended!PositiveResponsiveness, Quality, Professionalism, Value
Vero · 26 June 2021
★★★★★ 5/5
GoogleI got my keys to my new rental apartment and I was pleasantly pleased at what I saw. Thanks alot to Beth who first showed me the place and to Charlotte who has been guiding me up until now. Thanks so much to the team of Martin & co. I have and will keep recommending them to everyone who needs an agency. The process has been hassle free right from the get-go and I didn't expect that, judging from my previous experiences with other agencies. Bless you guys ♥️! Keep up the good work 👍!
Adebola · 29 August 2022
Agent replied
Dear Adebola thank you for your kind words. I’m pleased to learn you had a great experience although it saddens me to learn your previous experience with another agent. All the best In your new home. Steve.
★★★★★ 5/5
GoogleExcellent service from John when a couple of issues crept up when letting my house out, which were out of our control. John reacted quickly and helped get things sorted out prompltly and always kept me updated. Great work and easy people to deal with!
Richard · 10 February 2020
Agent replied
Richard, thank you for your kind words about the service and in particularJohn. I will share your review with the team.
We look forward to working with you over the coming months and hopefully years.
Stephen Frost FARLA MNAEA
Director
★★★★★ 5/5
GoogleMartin & Co have managed my rental property in Chelmsford for 5 years. Because i live overseas i need a reliable, honest agency that will respond immediately to any issues and keep me in the frame. That is why i am their happy customer.
Penny · 4 June 2020
Agent replied
Penny, Thank you for your kind words about the service over the past 5 years. It is a pleasure and I look forward to the next five years of you being a happy customer!
Stephen Frost FARLA ANAEA
Director
★★★★★ 4/5
GoogleDid have some unfortunate experiences at the start in terms of communication and management HOWEVER! Andrew Dennison-Mccarey is exceptional. Once he became my primary point of contact absolutely no issues. Always provides quick, informative responses, he is an effective and trustworthy Gentleman.
Christian · 11 November 2020
Agent replied
Hi Christian
Thank you for your review of my company and the team.
I appreciate the opportunity to look after your property for the past few years and look forward to working with you Again in the future.
Stephen Frost
Director.
★★★★★ 5/5
GoogleI've been dealing with David Tupper in regards to our property (move out etc.) I found David extremely helpful, polite and easy to deal with. He has supported us with out move out and has been very efficient in providing references for our new landlord.
Simona · 11 November 2024
Agent replied · 2 December 2024
Thank you for sharing your experience, Simona! We're glad to hear that David provided you with helpful and efficient support during your move-out process. Your kind words will be passed on to him. We appreciate your feedback!
Stephen Frost, Director.
★★★★★ 5/5
GoogleMartin & Co manages our rental property in Chelmsford. Their team is professional, responsive and delivers high-quality service. We would especially like to highlight David Tupper, who has provided us with exceptional support. His timely and professional solutions have been outstanding. Excellent service!
Rajeev · 9 December 2024
Agent replied · 13 December 2024
Thank you for your wonderful review, Rajeev! We're thrilled to hear that you are satisfied with our team's service and especially David's support. Your feedback motivates us to continue delivering the best service possible. We appreciate your trust in Martin & Co!
Stephen Frost, Director.
★★★★★ 5/5
GoogleI am very pleased with the service from Martin & Co and would definitely recommend them. Lauren all ways kept me updated on all my viewings which meant a lot and Claire in sales progession was also fantastic at keeping me updated on a regular basis. Fantastic customer service.
Julia · 4 September 2024
Agent replied · 7 September 2024
Thank you for the incredible feedback, Julia! We're thrilled that you're pleased with our service and our team, especially Lauren and Claire. We'll definitely pass along your kind words to them. We look forward to our continued relationship.
Stephen Frost, Director.
★★★★★ 5/5
GoogleHave used Martin & Co for a number of years now. They have always been very professional and efficient, especially Charlotte. Communication is always good as well. Would definitely recommend!
Luke · 7 September 2022
Agent replied
Thank you Luke for taking the trouble to write a review and for the recommendations.
Steve
★★★★★ 5/5
GoogleMartin&co Letting is superb, my experience with them was a nice one.
Ari-Ajia · 7 February 2024
Agent replied · 6 February 2025
Dear Adediran
Thank you for your kind words. We all really appreciate it.
Regards
Steve
Director
★★★★★ 5/5
The Trusted Agent TenantGreat service from every member of staff
I am a tenant and the general consensus is most letting agents take your money and are then never there for you. HOWEVER, Gemma and the team at Chelmsford Martin & Co have been great and I have recieved nothing but a 1st class service throughout, I would highly recomend Martin & Co to anyone looking for an letting or estate agent who is easy to deal with and totally reliable. Nothing seems to much and are propt and courteous at all times.
Brian · 23 October 2015
★★★★★ 5/5
GoogleMartin & Co have been my estate agent for the last 4 years. They have always been helpful & professional in their advice. Charlotte has been fab in dealing with any problems that I’ve had.
Throughly recommend them.
Jo · 4 June 2021
Agent replied
Hi Jo
Thank you for taking the time to write the review, it is much appreciated. It is our pleasure to be entrusted to look after your home for the past 4 years. Here's to the next 4!
Regards
Stephen Frost
Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.