Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been living in property let by Martin & co for more than 4 years now and have had wonderful experience with them. All team is very cooperative and welcoming. They are prompt in responding and resolving any queries.
Luke, who is currently coordinating with me on arranging viewing has been very considerate and accommodating. He was able to give precise information on my queries. He is quite knowledgeable and very polite.
I would highly recommend Martin & Co as I found them to be most reliable and solicitous letting agent.
Ashu · 17 August 2023
Agent replied · 17 August 2023
Dear Ashu,
Thank you for your kind words and for being a valued tenant with Martin & Co. We're thrilled to hear that you've had a wonderful experience with our team.
We're especially grateful for your shout-out to Luke. We're proud to have him on our team, and your feedback is truly appreciated.
If you ever need anything or have further inquiries, please don't hesitate to reach out. We're here to help.
Regards
Steve
Director
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Excellent service from Libby at Martin & Co Chelmsford
I had a fantastic experience working with Libby from Martin & Co Chelmsford. She …
Loïs · 20 November 2025
Agent replied · 30 October 2025
Thank you for your wonderful review! We're thrilled to hear that Libby provided you with such exceptional service during your search for a new flat. It's great to know that you felt supported and stress-free throughout the process. We truly … More
★★★★★ 5/5
GoogleBoiler packed in, Murphys law coldest spell of the year, a very big thank you to Robert Jackson, kept us up to date at all times, never easy getting the landlord to accept quotes so quickly at this time of the year, and quite an exp[ensive excersise, so a very big thank you to Robert, and a big thank you to the Landlord, also I have to include the outstanding work by Dan and Chris from Thomson Plumming, these guys worked so hard to get this operational, was a massive upgrade from the previous Water tank and Bolier combo, to just a Bolier that does it all, guys a very big thank you, you were brilliant.
kind regards
Stu McKinnon
Lew · 19 November 2021
★★★★★ 5/5
GoogleThank you, Tonia Pool, for helping me so well with the property maintenance issue and fixing it quickly. Good renting from Martin & Co Chelmsford.
Adekola · 12 November 2025
Agent replied · 17 November 2025
Thank you for your kind words, Adekola! We're thrilled to hear that Tonia was able to assist you efficiently with your property maintenance issue. It's our pleasure to ensure a smooth renting experience for you at Martin & Co Chelmsford. We appreciate your feedback and look forward to serving you in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleWe have been letting through Martin & Co since 2019. The process of completing the letting and moving in was very smooth indeed. Communicating with Martin & Co office is ever so cordial.
The times we have had to have works done in the property, we are always kept informed of when repairs will be carried out. It has always been prompt, we have not heard any issues or reasons to lodge complaints, .
I must heap some praise on Charlotte the Property Manager, she is ever so supportive.
We vouch for and highly recommend Martin & Co, you will NOT be disappointed.
Chris · 13 July 2023
Agent replied
Hi Chris
Thank you for your review of the team. It means a lot.
Stephen Frost
Director
★★★★★ 5/5
GoogleThe service Martin & Co have provided has been excellent. In particular our letting agent Terry Hall has been an fantastic help. He has been professional, knowledgeable and honest in his approach and I highly recommend them.
Andy · 4 February 2023
Agent replied
Hi Andy
Thank you for the kinds words.
Regards
Stephen
Director
★★★★★ 5/5
GoogleMartin and co was excellent at helping me sell my house ! There communication I couldn’t fault at all I received constant feedback from viewings aswell! Highly recommend 🫶🏼 …
Amelia · 16 June 2026
★★★★★ 5/5
GoogleThis is the only estate agent I've ever encountered that has an online process for tenant check-in and check-out. When we moved in, we received a welcome gift, something I've never seen any other estate agent do. They are simply the best and I would highly recommend them.
Shafi · 21 February 2025
Agent replied · 24 February 2025
Thank you for your kind words, Shafi! We're thrilled to hear that you appreciated our online process and the welcome gift. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleLuke at Martin & Co Chelmsford Lettings & Estate Agents has been very good and prompt with his communications and keeping me informed, thereby making the whole process as painless as possible. Thanks!
Dennis · 28 May 2023
Agent replied · 10 June 2023
Dear Dennis,
Thank you so much for taking the time to leave us such a positive review!
We're delighted to hear that Luke provided excellent and prompt communication throughout the process. Our team takes pride in keeping our clients informed every step of the way, and we're thrilled that we made the whole experience as painless as possible for you.
Regards
Steve
Director
★★★★★ 5/5
GoogleBrilliant agency, Luke was really nice and kept us informed at all times and made the whole experience a lot better for us.
Mark · 31 January 2024
Agent replied · 13 February 2024
Dear Mark,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a brilliant experience with us and that Luke was able to provide excellent service. Keeping our clients informed and ensuring a smooth experience is always our top priority. If you need anything else in the future, don't hesitate to reach out. Thanks again for choosing us!
Regards,
Stephen Frost
Director
★★★★★ 5/5
GoogleI was assisted by tonia today shes very accomodating have a soft voice..shes very helpful i rate her 10 starts..
Ashley · 18 December 2025
Agent replied · 19 December 2025
Thank you for your wonderful feedback about Tonia! We're thrilled to hear that she provided you with such accommodating and helpful service. Your kind words and high rating mean a lot to us. We appreciate your support and look forward to serving you again!
Stephen Frost, Director.
★★★★★ 5/5
GoogleSpent the last few months looking at various properties with various estate agents in and around Chelmsford, without any doubt Luke at Martin’s & Co is by far the most friendly, honest and diligent person I’ve encountered on this journey…. Always polite and respectful whilst actually knowing the answers to questions that arise…. Couldn’t recommend him highly enough or Martin’s & Co….
123mpSavage · 15 July 2024
Agent replied · 16 July 2024
We are delighted to read your positive feedback about our service. We are glad to know about your pleasant interaction with Luke. He truly embodies the values we associate with our team, and we are proud to have him. At Martin's & Co, we always strive to have the best individuals in our unit so we can deliver exceptional service. We look forward to serving you further!
Stephen Frost, Director.
★★★★★ 5/5
GoogleWe’ve recently started our first rented tenancy and were assisted by John and Emma of Martin & Co Chelmsford. Both were really helpful and professional throughout the process, most notably understanding all of our basic queries and concerns having not rented a property before. Would highly recommend!PositiveResponsiveness, Professionalism
Barney · 17 July 2021
Agent replied
Barney
Thank you for your kind words. I am pleased to learn that John and Emma looked after you throughout the process of renting your new home. We know it can be stressful so its good to know we answered your questions and concerns.
I hope you enjoy your new home.
Warm Regards
Stephen Frost FARLA ANAEA
Director
★★★★★ 5/5
GoogleExcellent support from Martin & Co and a special thank you to Robert in helping us with our tenancy. Quick reply to emails and keeping us up to date has made a big difference and it goes a long way.
Helena · 7 September 2022
Agent replied
Hi Helena
Thanks for taking the time to write a review.
★★★★★ 5/5
GoogleMartin&Co has been great to deal with, very professional and responsive. Tonia in particular has been especially helpful and supportive whenever I’ve needed assistance.
Ameenah · 28 October 2025
Agent replied · 29 October 2025
Thank you for your wonderful feedback! We're thrilled to hear that you found our service professional and responsive, and we're particularly glad Tonia was able to assist you effectively. Your satisfaction is our top priority, and we … More
★★★★★ 5/5
GoogleAfter nearly two weeks of struggle to find a place finally came across martin co that made so easy and quick and understanding, special thank you to Emma who made it that way. Thank you
Nabil · 6 March 2023
Agent replied
Hi Nabil We are very pleased to hear that this was a smooth process for you. Thank you for the review. Regards Steve Director
★★★★★ 5/5
GoogleMartin & Co have been really helpful throughout our house-hunting journey. The whole process was smooth and transparent, and both Libby and Dermid have been especially supportive from start to finish. We really appreciate their guidance and professionalism!
Olive · 13 June 2025
Agent replied · 15 June 2025
Thank you for your wonderful feedback! We're thrilled to hear that Martin & Co made your house-hunting journey smooth and transparent. We're glad that Libby and Dermid were able to support you throughout the process. Your appreciation for their professionalism means a lot to us. Best wishes for your new home!
Stephen Frost, Director.
★★★★★ 5/5
GoogleI was recommended to Martin & Co Chelmsford by a friend who had a great experience working with them. Through the viewings attended they followed all the Covid procedures and made us feel safe if they were showing people around without us here.
They managed to secure us above our asking price for our home which helped us achieve a purchase which previously would have been out of reach. They kept us in the loop the entire time with viewings, feedback and the progressive latter stages. I would recommend Stephen & the team to anyone looking to buy or sell a home in Chelmsford.PositiveProfessionalism
Nik · 29 June 2021
★★★★★ 5/5
GoogleAfter nearly two weeks of struggle to find a place finally came across martin co that made so easy and quick and understanding, special thank you to Emma who made it that way.
Thank you
Nabil · 1 March 2023
Agent replied
Hi Nabil
We are very pleased to hear that this was a smooth process for you.
Thank you for the review.
Regards
Steve
Director
★★★★★ 5/5
GoogleThe whole team is extremely incredible! They made my whole process exceptional and so smooth. Would happily go back to them and recommend to anyone purchasing a house!!
Nadia · 16 June 2026
★★★★★ 5/5
GoogleMartin and Co have been a great support over many years. From letting the house, providing maintenance and even a full rebuild when a burst pipe caused a lot of damage! They have always gone the extra mile and tried to support. This year they have helped us sell the house and provided great help every step of the way. We recommend using them!
Samuel · 16 May 2024
Agent replied · 24 May 2024
Dear Samuel,
Thank you for your glowing review and continued trust in Martin & Co Chelmsford. We're overjoyed to have supported you through each milestone and are thrilled we could assist in your home's sale. Your recommendation means the world to us. We look forward to serving you again in the future!
Regards,
Stephen Frost
Director
★★★★★ 5/5
GoogleOutstanding service from Martin and Co as always. We wanted to extend our rent in our flat and it was sorted within literally 1 day!! Special thanks to Rob who is so helpful and professional. Over the moon :)
Rebecca · 29 August 2022
Agent replied
Thank you for your review Rebecca. Enjoy the next year in your new home. Stephen Frost Director
★★★★★ 5/5
GoogleI got my keys to my new rental apartment and I was pleasantly pleased at what I saw. Thanks alot to Beth who first showed me the place and to Charlotte who has been guiding me up until now. Thanks so much to the team of Martin & co. I have and will keep recommending them to everyone who needs an agency. The process has been hassle free right from the get-go and I didn't expect that, judging from my previous experiences with other agencies. Bless you guys ♥️! Keep up the good work 👍!
Adebola · 2 May 2023
Agent replied · 4 June 2023
Dear Adebola
thank you for your kind words. I’m pleased to learn you had a great experience although it saddens me to learn your previous experience with another agent.
All the best In your new home.
Steve.
★★★★★ 5/5
GoogleI had few viewings last month in Chelmsford where I believe and experienced some sort of racism. Some of the Lettings agencies and their staff in Chelmsford are rude and behave like they don’t care.
I did my first property viewing yesterday with Martin & Co and found that staff of Martin and Co are brilliant.
The gentleman (Luke) who showed me the property was very professional and friendly. The communication and the ability to tour around the property was extremely smooth and fascinating.
Pawan · 2 May 2023
Agent replied · 4 May 2023
Dear Pawan,
Thank you for taking the time to share your experience with Martin & Co in Chelmsford. We're so sorry to hear of your experience during your viewings with other agencies. We're glad to hear that your experience with Martin & Co was different and positive. It's great to hear that Luke was professional and friendly in showing you the property. We appreciate your positive feedback and hope that your future experiences with Martin & Co continue to be positive as well.
Regards
Steve
Director
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