5/5
GoogleLouis at Martin & Co was a pleasure to meet and talk to. Very friendly, polite and professional. A credit to his company. I hope we find a property through him.
Trusted Agent profile · Chelmsford · Essex
Verified
Martin & Co Chelmsford reviews
★★★★★
780 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
745
Reviews on Google
This office
20
Reviews on View Agents
This office
9
Reviews on Direct reviews
This office
6
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
Buyers1 review
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
Landlords9 reviews
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Tenants17 reviews
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
About Martin & Co Chelmsford
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google5/5
TrustpilotOutstanding John!! Your Dad will be proud
We went with Martin & Co after being with another poor estate agent who let us down. John was our estate agent and from the first contact we had with him he kept us updated regularly, always at the other end of the phone for any questions or advice. It really helped that the other part of the chain was also with Martin & Co too. We sold our house and moved within 2months of the house being up with Martin & Co. We have now moved and have nothing but happy and postive things to say about Martin & Co, John, Annie and his team. We would strongly recommend going with Martin & Co they are professional, helpful, friendly and efficient.
5/5
GoogleDavid has dealt with all aspects of our tenancy in a professional manner. He has been very helpful in explaining every stage of the process of ending the tenancy and the check out procedure was very smooth.As first time landlords, his assistance has been invaluable.
Agent replied · 24 February 2025
Thank you for your wonderful review, Tracey! We're glad to hear that David was able to assist you effectively throughout the process. Your satisfaction as first-time landlords is our top priority, and we appreciate your trust in our services. Thank you for choosing us! Stephen Frost, Director.
5/5
GoogleWe have recently gone through the rental process with Libby at Martin & Co and she has been very accommodating and responsive to any queries we've had, we wouldn't hesitate to recommended them in the future!
Agent replied · 14 June 2025
Thank you for your wonderful feedback! We're thrilled to hear that Libby provided you with accommodating and responsive service throughout your rental process. Your recommendation means a lot to us, and we're here to assist you anytime in the future. Stephen Frost, Director.
5/5
GoogleTerry is an absolute godsend, always such a joy to speak too. Goes above and beyond for you and to make sure everything’s sorted. Very very professional and lovely member of the team. Couldn’t fault him one bit.
Agent replied
Thank you for your kind words Leah Al the best in your new home. Regards Stephen Frost Director.
5/5
GoogleI had few viewings last month in Chelmsford where I believe and experienced some sort of racism. Some of the Lettings agencies and their staff in Chelmsford are rude and behave like they don’t care. I did my first property viewing yesterday with Martin & Co and found that staff of Martin and Co are brilliant. The gentleman (Luke) who showed me the property was very professional and friendly. The communication and the ability to tour around the property was extremely smooth and fascinating.
Agent replied · 15 April 2023
Dear Pawan, Thank you for taking the time to share your experience with Martin & Co in Chelmsford. We're so sorry to hear of your experience during your viewings with other agencies. We're glad to hear that your experience with Martin & Co was different and positive. It's great to hear that Luke was professional and friendly in showing you the property. We appreciate your positive feedback and hope that your future experiences with Martin & Co continue to be positive as well. Regards Steven Director
5/5
GoogleWe had excellent service from start to finish. The team were friendly, helpful, and dealt with any issues in the chain promptly. Thank you!
Agent replied · 17 October 2025
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team and that they were able to assist you effectively. Your kind words motivate us to continue providing top-notch service. We appreciate your support and look forward to serving you again in the future! Stephen Frost, Director.
5/5
GoogleI walked in to make a profile for my apartment hunt, all the agents were very welcoming and they happen to have the perfect flat that fitted my needs. I was able visit the apartment at the same day, I made an offer and within a couple of hours the offer was accepted. I would highly recommend them to anyone that is looking for apartments in Chelmsford
Agent replied · 13 February 2024
Dear Marcel, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive interaction with our team and that we were able to help you find the perfect flat so quickly. It's always our goal to make the apartment hunting process as smooth and efficient as possible, and we're delighted that we could meet your needs. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for your recommendation, and we wish you all the best in your new home! Regards, Stephen Frost Director
5/5
GoogleToni’s was very efficient and helpful dealing with a recent issue on my property they manage for me.
Agent replied · 4 December 2025
Thank you for your positive feedback, Phil! We’re glad to hear that Toni's was able to efficiently address the issue with your property. Your satisfaction is our priority, and we appreciate your trust in our management services. If you need anything else, feel free to reach out. Stephen Frost, Director.
5/5
GoogleThey handle their customers with respect ,they are very patient ,i would recomend anyone looking for an apartment choose this company
Agent replied · 6 November 2025
Thank you for your kind words and your recommendation, Linda! We strive to treat all our customers with respect and provide a patient, supportive experience. We're thrilled to hear you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. Stephen Frost, Director.
5/5
GoogleExcellent service from Libby! She kept me updated at all times and the entire process in renting the property was seamless. I’d definitely recommend Martin & Co!
Agent replied · 5 September 2025
Thank you for your wonderful feedback, Jesse! We're thrilled to hear that Libby provided you with excellent service and made your renting experience seamless. Your recommendation means a lot to us, and we look forward to assisting you in the future. Stephen Frost, Director.
5/5
GoogleLuke was great. Professional, punctual and has very good knowledge of what he is doing. Great guy , would definitely recommend and wish him all the best in his career.
Agent replied · 9 May 2023
Dear Nathaniel, Thank you for your feedback and for taking the time to share your positive experience. We'll be sure to pass on your compliments to Luke. We appreciate your recommendation, and we're glad to hear that we met your expectations. If you need any further assistance or have any questions, please don't hesitate to contact us. Regards Steve Director
5/5
GoogleJohn and Emma have been so helpful and informative in getting our property sold. We trusted their advice completely and it worked, we got an offer very quickly. We have had regular contact throughout. Will definitely be using Martin & Co for our next project!
Agent replied
Hi Jo. Thank you for your kind words about John and Emma. It’s been a pleasure helping you get the best price for your beautiful home and we too look forward to helping you with the next project too. Stephen Frost Director.
5/5
GoogleMuch ♥️ and many thanks 🤗 for Libby and Tonia for great experience and excellent service. Greatings and hugs from Andy and Olga!!! …
Agent replied · 2 October 2025
Thank you so much for your kind words and support! We're thrilled to hear that Libby and Tonia provided you with a wonderful experience. Your appreciation means a lot to our team. We look forward to welcoming you back soon! Stephen Frost, Director.
5/5
GoogleGreat company and team. Approachable, good quality service and very good advice . They have provided us with a number of excellent services, including sourcing properties, arranging maintenance and being the letting agent for a portfolio of properties. Highly recommended.
5/5
GoogleGood work from Louis in selling our property.
Agent replied · 20 March 2026
Thank you for the great review, Adrian. We're thrilled Louis did a good job selling your property and I’ll be sure to pass your feedback along to him. If you need anything in the future, please reach out. … More
5/5
GoogleAmazing service with Tonia; she helped me with all the enquiries I had and always gave me updates. Couldn’t be more satisfied.
Agent replied · 17 October 2025
Thank you for your wonderful feedback! We're thrilled to hear that Tonia provided you with exceptional service and kept you informed throughout your experience. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to serving you again! Stephen Frost, Director.
5/5
GoogleLauren from martin and co is so polite and very welcoming. Nothings too much trouble. Hopefully she has helped us find our forever home. Hopefully not too much longer until we complete.
Agent replied · 5 July 2025
Thank you for your wonderful feedback! We're thrilled to hear that Lauren has made your experience so positive and welcoming. We are excited for you as you move closer to finding your forever home. If there's anything else we can do to assist you during this process, please let us know. Stephen Frost, Director.
5/5
GoogleI couldn't be more happy with Emma and the team at Martin & Co for helping me sell my property. Everyone was friendly and professional and easily contactable. Due to their hardwork and excellent knowledge of the area I accepted an offer on my property less than 2 weeks after it was listed. I cannot thank them enough for their amazing advice and for ensuring the process was stress free.PositiveResponsiveness
5/5
GoogleI would highly recommend Martin & Co Chelmsford. We have been working with John Frost to purchase our first home. He has gone above and beyond to help us with our purchase. John is professional, efficient, supportive and friendly to work with. John has made the process as smooth as possible for both parties and we have been updated every step of the way. Thank you John!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Direct reviewsHouse ssle
Great work by all the staff and special thanks to Tonia, always polite and helpful
5/5
GoogleTonia v.helpful as always.
Agent replied · 22 April 2026
We are thrilled to hear Tonia provided helpful service. Your positive feedback is valued.
5/5
GoogleSteve and his team have managed my property for the last 4 years and I have recieved nothing but a 1st class service throughout, right through to the final sale. I would highly recomend Martin & Co to anyone looking for an estate agent who is easy to deal with and totally reliable.
Agent replied
Jim - thank you for your comment and 5* review.
5/5
GoogleSteve and his team have managed my property for the last 4 years and I have recieved nothing but a 1st class service throughout, right through to the final sale. I would highly recomend Martin & Co to anyone looking for an estate agent who is easy to deal with and totally reliable.
Agent replied
Jim - thank you for your comment and 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Chelmsford
What do landlords say about Martin & Co Chelmsford?
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
What do tenants say about Martin & Co Chelmsford?
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.
