Trusted Agent profile · Chelmsford · Essex
Verified
★★★★★
780 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
745
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
9
Reviews on The Trusted Agent
This office
6
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleFreindly and fast work
We are delighted to read your kind words, Steff. Your recognition of our friendly and fast service reflects the standards Martin & Co Chelmsford holds in every client interaction. We value your feedback.
5/5
GoogleTerry has been fantastic in helping us to find a house to rent after having not so good experiences in Chelmsford. He has been very friendly and easy to communicate. Do not lose time with other estate agents and start with Martin & Co for a quick and straightforward service.
Thanks for the kind words Sinem. I am pleased the service met your expectations. I am sorry to hear about your previous experience. Regards Stephen Director
5/5
GoogleI used Martin & Co Chelmsford to sell my property when I relocated abroad. Stephen and his team worked tirelessly to secure the best price for my property and went above and beyond their duties as selling agent to help wrap up the deal. I found them super professional and efficient, always answering any queries very quickly. I would recommend certainly them as agent should you ever choose to sell your property.
Appreicate your time in writing the review Martin
5/5
GoogleI used Martin & Co Chelmsford to sell my property when I relocated abroad. Stephen and his team worked tirelessly to secure the best price for my property and went above and beyond their duties as selling agent to help wrap up the deal. I found them super professional and efficient, always answering any queries very quickly. I would recommend certainly them as agent should you ever choose to sell your property.
Appreicate your time in writing the review Martin
5/5
GoogleDavid Tupper was very efficient in helping me get a new cooker installed for my tenant.
Thank you for your kind words, Jacqui! We're glad to hear that David was efficient in assisting you with the cooker installation. Your satisfaction is our priority, and we appreciate your feedback! Stephen Frost, Director.
5/5
The Trusted AgentMaintenance
I would like to express my sincere thanks to Ms Tonia Pool at Martine&Co for her exceptional support in resolving an emergency issue at my rental property. Her professionalism, clear communication, attentive listening, and compassionate approach ensured that the matter was addressed promptly and efficiently. I wish Ms Tonia Pool and you all at Martine&Co the very best in the coming New Year. Kind regards, Afsaneh.
5/5
GoogleJust want to say how helpful and friendly Jamie was. Nothing was too much trouble for him. A likeable chap.I have since had my offer on my new home excepted. Thanks Jamie
Dear John, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience with Jamie. Congratulations on the acceptance of your offer; Jamie and our entire team are here to ensure a smooth process for your new home journey. Your satisfaction is our top priority! Regards, Stephen Frost Director
5/5
GoogleKerri Smoothey was always very helpful and kind to speak with over the phone, thank you for your help moving out.
Thank you for your kind words, Georgia! We're thrilled to hear that Kerri provided you with helpful and friendly support. Your appreciation means a lot to us. We wish you all the best in your new chapter! Stephen Frost, Director.
5/5
GoogleDavid has been very helpful in managing our property & has kept us up to date at every stage … communication is very good …very professional & courteous service
Thank you for sharing your positive experience with us, Sheridale1. It's heartening to hear that you have found David's services excellent and our communication satisfactory. We appreciate your kind words and look forward to continuously providing the highest level of service. Stephen Frost, Director.
5/5
GoogleThe staff is very nice and helpful. A special thanks to David Tupper for his help and guidance! Best wishes, Tetiana
Thank you for your wonderful review, Tetiana! We're glad to hear that our staff provided you with excellent service. David Tupper truly appreciates your kind words. We look forward to assisting you again in the future! Stephen Frost, Director.
5/5
GoogleMartin & Co manage our rental property in Chelmsford and we have always been happy with the service they provide. A special mention for Kerri Smoothey, who's been looking after us in the last few years, she is very professional, polite, attention to detail and goes the extra mile to get the best balance between landlord and tenant needs. Thank you for your continued support Kerri !
Thank you for your wonderful review, Malkeet! We are thrilled to hear that you are satisfied with our services and that Kerri Smoothey has provided you with exceptional support. We truly appreciate your recognition of her hard work and dedication. Your feedback motivates us to keep delivering the best service to our clients! Stephen Frost, Director.
5/5
GoogleFirst class service from Kerri and the team. Nothing is too much trouble. Very efficient service, great communication, any issues are dealt with quickly and with minimal fuss. Would highly recommend!!
Dear Chris, Thank you so much for your recommendation and feedback! We're thrilled to hear about your positive experience with Kerri Smoothey and our team. At Martin & Co Chelmsford, we strive to provide friendly and professional service. We look forward to continuing to serve you in the future! Regards, Stephen Frost Director
5/5
GoogleI am associated with Martin & Co. since last 4 years now. Experience has been great. All members of the team especially David has been extremely supportive and helpful throughout the years. Thank you all.
5/5
GoogleMartin & Co's experience and deep understanding of the market was invaluable in our search for a place to rent. They (especially Lee) provided amazing service, were always punctual, and incredibly responsive to our concerns in getting us our perfect home.
Dear Tafadzwa, Thank you for your wonderful Google review! We greatly appreciate your kind words about our team. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you once again for choosing Martin & Co Chelmsford. Regards Steve Director
5/5
GoogleAmazing service from Emma and her team. From the point of enquiry to securing the letting Emma and everyone at Martin & Co have been fantastic. Would highly recommend Martin and Co to any one looking to rent, sell, buy or a landlord. Cannot thank them enough. Laura :)PositiveResponsiveness, Quality, Professionalism, Value
Hi Laura Thank you for taking the time to write such kind words. Good luck to your and your family on your new home. Stephen Frost Director.
5/5
GoogleMartin&Co Chelmsford is a good agency. Most of them don't even bother to answer, we got a quick answer from this agency. Mr. Lukas is very helpful and pleasant to communicate with, and we quickly agreed on the inspection of the house. Best wishes.
Dear Loreta, Thank you for sharing your experience. We are sorry to hear of your poor service received from other agencies and we are proud that your experience with our Team was positive and pleasant. Regards Steve Director
5/5
GoogleHad an issue with our hob, Tonia sorted this out for us very quickly. The team at Martin & Co have always been excellent 👍 …
Thanks for the five-star review, Sam. We're thrilled Tonia was able to sort your hob quickly. We'll pass your kind words on to Tonia and the team. We appreciate your continued trust in Martin & Co and look forward to helping again. … More
5/5
The Trusted AgentNo hassle
David Tupper was very helpful with arranging a break clause and extending our lease with our Landlord
5/5
GoogleReally pleased to have sold my property with Martin & Co. The communication was excellent, keeping me informed all the time. They took on board my suggestions and actioned these promptly. If you don’t want a ‘stereotypical’ agent then go with Martin & Co. Thanks to Mary & Steve in particular.
Hi Suzi Thank you for your kind words. Regards Stephen
5/5
GoogleOur originally turbulent and stressful moving process was completely turned around when we had Beth help us find our home. She was incredibly helpful and went above and beyond to make sure we found our perfect place. With her reassurance, flexibility and responsiveness we moved into our home faster than any other agent could. Thank you Beth!
Hi Chesca Thank you for your kind words about Beth and my team. It is lovely to read and share with the team. I hope you have many happy years in your new property. Stephen Frost Director
5/5
GoogleI ended up finding elsewhere but wanted to take the time to Leave Luke a review as he was very informative and friendly on the phone and followed up well to see if I was still interested in any of their properties. Thanks Luke.
Hi Mia Thank you for taking the time to review us. We are happy to hear that you did come right! Regards Director Steve
5/5
The Trusted AgentHelp with solving issue
Staff were polite and helpful , very good communication skill especially Tonia she’s been of great help .
5/5
GoogleThe service Martin & Co have provided has been excellent. In particular our letting agent Terry Hall has been an fantastic help. He has been professional, knowledgeable and honest in his approach and I highly recommend them.
Hi Andy Thank you for the kinds words. Regards Stephen Director
5/5
GoogleOutstanding service from Martin and Co as always. We wanted to extend our rent in our flat and it was sorted within literally 1 day!! Special thanks to Rob who is so helpful and professional. Over the moon :)PositiveResponsiveness, Professionalism
Thank you for your review Rebecca. Enjoy the next year in your new home. Stephen Frost Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Yes. Martin & Co Chelmsford won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Martin & Co Chelmsford and up to three other top-rated agents near Chelmsford.
