Beresfords Chelmsford reviews

Hi Gary, Thanks for posting your review, having dealt with our lettings department in Chelmsford. I was pleased to read that you found James both professional and knowledgeable and that the rest of the team assisted you throughout the process. Collectively, we are all very grateful for your kind words and the fact that you would not hesitate in recommending Beresfords to others. Steven Bond Managing Director - Residential Lettings

Hi Maz Thank you for your recent review. It is great to read that you have been happy with the service provided to you by our lettings team in Chelmsford during your dealings with them and that the process was smooth and efficient throughout. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Pauline I was pleased to read that everything proceeded smoothly for you and that Abby impressed. Many thanks for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Linda, Thank you for posting your review, it was pleasing to read that you have found Thomas and the team in Chelmsford to be helpful during your dealings with us. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Simon, Thank you very much for taking the time to post your 5 star award for the team at our Chelmsford office. The team work really hard to make sure the moving process is as stress-free as possible, keeping all parties regularly updated throughout the transaction. They will offer guidance and support, from the first point of contact, through to exchange and completion. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Anuj Thank you for taking the time to leave your review. I am glad that you have found our team in Chelmsford to be helpful and responsive and that you have been happy with the service provided to you. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lee, Thank you for taking the time to post your 5 star review for Rhiannon who is based at our Chelmsford office. I am pleased to hear you have been impressed with the level of service Rhiannon has provided as I know how hard she works to ensure the process is as stress-free as possible. She will appreciate your kind comments and look forward to assisting you as the transaction progresses. Alison Horsley, Customer Service Manager

Hi Chloe So pleased that Tom and Abby were effective in helping you through our rental process and that everything proceeded smoothly without issue. I hope you are happy in your new home. Steven Bond Managing Director - Residential Lettings

Hi Maurice, Many thanks for the 5 star award for the team at our Chelmsford office, and in particular Shaun and Yasmin. The team are all focused on providing the best possible customer care and will really appreciate your kind comments. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manage

Hi Gary, Many thanks for leaving your feedback. I was pleased to read your comments regarding the service you received from our lettings team in Chelmsford, but especially Gabby. I know she will be very grateful for your kind words and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Mr Wilson Many thanks for taking the time to post your review. Naturally I was disappointed to read your comments and I wanted to take this opportunity to reply personally. I understand fully your frustrations regarding the time taken to return your deposit and unfortunately this is not uncommon but is generally not a reflection on the agents themselves for the following reasons. Prior to any deposit being returned to tenants at the end of a tenancy be it in part of full, it is a legal requirement that letting agents must have written confirmation from both the landlord and tenants concerned agreeing to the amount being returned. Often landlords and tenants fail to agree on what amount is fair based on the condition of the property upon the tenants vacating compared to that when they first moved in. In such instances a decent agent will try to negotiate a compromise but this is not always possible. Where applicable the matter is then referred on to an independent tribunal who review all relevant documentation and make an impartial decision. This is what happened in your case and unfortunately it is not something that can be processed and resolved within just a few days. Once the tribunal get involved the agent steps back and has no involvement in the decision making. Nor can they influence the time taken to resolve matters. This will of course, ultimately delay all or part of a deposit being returned but it does mean the case is reviewed by an independent third party. Once they make their decision based on the facts provided to them the landlord and tenant must accept this. The letting agent is then instructed to return to the tenant whatever amount of the deposit, if any has been agreed. The letting agent has no influence over the final decision nor can control how long it will take to resolve the matter once referred to an independent tribunal. I fully accept that this is very annoying for tenants who often rely on this money for their next rental property. Many perceive that agents merely hold on to the money for their own financial gain but this is simply not the case. Beresfords are a fully regulated letting agent and will therefore always abide by whatever laws are imposed on us. In such instances as your own, this often works against us with tenants perceiving we are either inefficient or intentionally holding onto tenants money for as long as possible. I do hope that my explanation above at the very least provides a clearer picture of Beresfords position in this instance. Steven Bond Managing Director, Residential Lettings

Hi Ann I wanted to reply personally to your recent review. Having read your comments, I am pleased that you have been happy with the service provided by our lettings department in Chelmsford, especially Danny. I know he will be very grateful for your kind words. We will always strive to find the right tenants for our landlords properties via extensive referencing. Hopefully all parties involved will enjoy a stress free tenancy. Steven Bond Managing Director - Residential Lettings

Hi Brenda Great to read that Sarah dealt with everything for you in good time and was friendly in her approach. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Brenda Great to read that Sarah dealt with everything for you in good time and was friendly in her approach. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Liam, Many thanks for the 5 star review for our Chelmsford office. I am really pleased you were impressed with the service received and appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Gerry Thank you for posting your recent review. I am pleased that Sarah was able to secure the necessary authority from your landlord to return your deposit. Often there can be delays in this process which are beyond our control. However, on this occasion this was not the case. We get a lot of positive feedback regarding Sarah, both in terms of her approach and professionalism and I know she will be very grateful when reading your feedback. Steven Bond Managing Director - Residential Lettings

Hi Sarah Thank you so much for the 5 star review for the team at our Chelmsford office. With many years of experience, the guys are focused on delivering great customer service and work really hard to ensure a transaction goes through as smoothly as possible. They will really appreciate your kind comments. Alison Horsley, Customer Services Manager

Hi Breyarnna Thank you for taking the time to post your recent review. I am glad that Amy, James and the rest of the lettings team in Chelmsford were supportive and helpful throughout your recent dealings with them. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jake Thanks for taking time out to post your review. I'm sorry that we were not able to find you a suitable property to rent this time around, but I am pleased that you were nonetheless impressed with the level of service provided to you by our lettings team in Chelmsford during your search. I hope you settle in to your new home and please come back to us in the future if you need to move on again. We would be delighted to assist you. Steven Bond Managing Director - Residential Lettings

Hi Vishal, many thanks for taking the time to post your review. Although we didn't find the right property for you on this occasion, I am glad that you found Natasha to be helpful and knowledgeable during your dealings with her. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Omer I am sorry that you have been unhappy with the level of service extended to you by our company. However I did want to respond personally as I have looked further into this matter and provide below responses to some of your comments so as to place a more balanced view on this matter. The deposit monies you refer to are held so as to ensure the property is returned in the same condition when you vacated as it was upon moving in, allowing of course for general wear and tear. Unfortunately on this occasion this transpired not to be the case and there were a number of items that required attention. We attempted to negotiate a mutually acceptable compromise between what the Landlord believed should be retained from the deposit to cover necessary repairs and what you felt was reasonable. After numerous conversations with both parties it was clear that an agreement could not be reached. As the deposit was registered with the Tenancy Dispute Service (TDS) just prior to you moving in, the matter has now been referred to one of their Adjudicators who are completely independent. They will review all relevant documentation including photographic evidence and then make a final decision in terms of who (landlord/tenant) gets from the deposit. This is the normal procedure in such circumstances so I feel it somewhat harsh that you have suggested we are ‘deposit thieves’! We have merely followed a set process in line with the professional standards set by ARLA (Association of Residential Letting Agents). In terms of any cleaning required during a tenancy we use outside contractors and earn no commission on anything they charge. Normally such cleans only become necessary if the tenant has failed to honour their obligations as part of the Tenancy Agreement by not maintaining the property to an acceptable standard whilst in occupation. I hope my explanation provides clarity in terms of our role linked to the deposit and associated repairs and hope this matter gets resolved to your satisfaction following the independent Adjudicators judgement. Steven Bond Managing Director, Residential Lettings