Beresfords Chelmsford reviews

Hi Janet, Many thanks for taking the time to provide us with your feedback. I am pleased that you were impressed with our service overall and that our staff were both helpful and efficient. In terms of our charges, I accept that we are certainly not the cheapest, but also neither the most expensive. Overall, we always try to represent genuine value for money and I hope that this has been your experience on this occasion. Steven Bond Managing Director - Residential Lettings

Hi Holly, Thank you for taking the time to leave your 5 star award for both Rhiannon and Josh who are based at our Chelmsford office. Both work really hard to provide the best possible customer experience and will appreciate your kind comments. Please feel reassured they will do everything within their power to find a suitable property for you. Alison Horsley, Customer Service Manager

Hi Stephen, Many thanks for taking the time to post your 5 star award for the team at our Chelmsford office and in particular Josh and Gabby, your main points of contact. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Tudor Thanks for providing us with your feedback. I am pleased that you were impressed with the approach and performance of our lettings team in Chelmsford and it is great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

I would like to take this opportunity in thanking you personally for leaving a review on our Company. Having read your comments I am pleased that your experience of dealing with us has been very positive and I am glad that you have found our staff efficient and professional. I know Joe and the rest of the team at Chelmsford will be grateful for your 5 star rating and it is great that you are happy to recommend us to others. Christopher Dutton Area Manager

Hi Charlie, Many thanks for the 5 star award for Josh and the team at our Chelmsford office. I am pleased you were impressed with the level of service extended to you and thank you for the recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Sarah Thank you for your recent feedback. I was pleased to read that Cameron has been assisting you effectively in your search for a suitable property and its great that you would not hesitate in recommending him to others. Steven Bond Managing Director - Residential Lettings

Thank you very much Beverley for your 5 star award and kind comments. We are pleased to hear you had such a great experience selling your property with the team at our Shenfield office and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Marion Many thanks for taking the time to leave your review. It was pleasing to read your positive comments regarding our lettings team in Chelmsford, but especially the constant communications from Kris and Abby to ensure everything ran smoothly. I know the whole team will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Joisy, Thank you very much for your positive feedback following on from your recent dealings with our lettings department in Braintree. It's great that Jack in particular was both approachable and swift to reply to your queries. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Matthew Thanks for taking time out to provide your feedback. I am delighted that you are happy with the flat you have rented recently in Chelmsford and that throughout the initial application process James and Abby looked after you, and guided you through the process from beginning to end. I know they will both be very grateful for your kind words and hope that you enjoy your time in the property. Steven Bond Managing Director - Residential Lettings

Hi Jordon, Many thanks for the 4 star award for James and the team at our Chelmsford office. The team will do all possible to ensure a transaction goes through smoothly, promptly following up with all relevant parties whilst guiding and supporting throughout the journey. We appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Muritala We appreciate you taking time out to provide us with your positive feedback following your recent dealings with Tom. Steven Bond Managing Director - Residential Lettings

Hi Najua, Thanks for your feedback. I was pleased that over a lengthy period of time you have found our lettings team both helpful and professional. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Maria Many thanks for your positive feedback regarding the service provided to you by our lettings team in Chelmsford, particularly Abby and Danny. I know they will both be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Becky I am sorry that you struggled to secure a viewing on a property that was of interest. At present whenever a property is made live on our property portal we are inundated with literally hundreds of enquiries from potential tenants. This is not an excuse, just an honest explanation of why you, along with others are missing out on viewing slots. Hopefully next time you see something which becomes available our local team will be able to reserve a viewing for you. However, please do let me know personally if this transpires not to be the case. My email address is as follows: sb@beresfords.co.uk. Steven Bond Managing Director - Residential Lettings

Hi David, It is naturally a little disappointing to see your 3 star award and comments for our Chelmsford office. I have spoken to the team to gain a better understanding of your experience and carried out a detailed review of your file. Our internal notes, which include any emails sent and received, are added to the file in ‘real time’. These appear to have been added frequently, throughout the transaction, whether contact be by phone or email. In fact, leading up to exchange, file notes indicate contact was made nearly every day. There is a legal process which needs to take place and until all points are satisfied on both sides, exchange will not take place. Communication is key throughout any transaction and as a business, we invest a significant amount of time into training with a view to delivering consistently high levels of customer service. I would be more than happy to discuss this further with you, please contact me on a.horsley@beresfords.co.uk. I am pleased to note the team successfully progressed your purchase through to exchange and completion. I wish you well in your new home and hope that we might be of further assistance in the future. Alison Horsley, Customer Services Manager

Hi Uche, Many thanks for posting your recent review. I am glad you have been happy and satisfied with the service provided to you by our lettings team in Chelmsford. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Katarzyna Thanks for providing your feedback and I am pleased that you had a really positive experience dealing with our lettings team in Chelmsford. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

I am naturally concerned and disappointed to see your recent one star review. I am keen to know more so we can improve our level of service wherever possible. Unfortunately I am unable to locate a record for you on our own internal database and I am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information on a.horsley@beresfords.co.uk and I will be happy to investigate accordingly. Alison Horsley, Customer Service Manager

Hi Zeyu, I am naturally concerned and disappointed to see the 1 star review that you recently left for our Chelmsford office. Having checked our entire database, I am unable to locate a record for you and therefore cannot contact you to gain further information regarding your experience. Please feel free to contact me at a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi Sabrina Thanks for taking time out to post your recent review. I was pleased to read your positive comments regarding Abby who I know will always go the extra mile to ensure we deliver positive results for our customers. I know that when reading your comments Abby will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lucy, Many thanks for taking the time to post your positive review. I am glad you have found your first experience of renting a property with us to be a positive one and that you would be happy to use our services again in the future. I know James and the rest of the lettings team in Chelmsford will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Szilvia Many thanks for posting your feedback. I was pleased to read that our local lettings team delivered positive results for you and everything went through smoothly without any issues. We appreciate your 5-star rating and it’s great that you would be happy to recommend us to others. Steven Bond Managing Director, Residential Lettings