Beresfords Chelmsford reviews

Hi Maria Many thanks for your positive feedback regarding the service provided to you by our lettings team in Chelmsford, particularly Abby and Danny. I know they will both be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi David, It is naturally a little disappointing to see your 3 star award and comments for our Chelmsford office. I have spoken to the team to gain a better understanding of your experience and carried out a detailed review of your file. Our internal notes, which include any emails sent and received, are added to the file in ‘real time’. These appear to have been added frequently, throughout the transaction, whether contact be by phone or email. In fact, leading up to exchange, file notes indicate contact was made nearly every day. There is a legal process which needs to take place and until all points are satisfied on both sides, exchange will not take place. Communication is key throughout any transaction and as a business, we invest a significant amount of time into training with a view to delivering consistently high levels of customer service. I would be more than happy to discuss this further with you, please contact me on a.horsley@beresfords.co.uk. I am pleased to note the team successfully progressed your purchase through to exchange and completion. I wish you well in your new home and hope that we might be of further assistance in the future. Alison Horsley, Customer Services Manager

Hi Becky I am sorry that you struggled to secure a viewing on a property that was of interest. At present whenever a property is made live on our property portal we are inundated with literally hundreds of enquiries from potential tenants. This is not an excuse, just an honest explanation of why you, along with others are missing out on viewing slots. Hopefully next time you see something which becomes available our local team will be able to reserve a viewing for you. However, please do let me know personally if this transpires not to be the case. My email address is as follows: sb@beresfords.co.uk. Steven Bond Managing Director - Residential Lettings

Hi Uche, Many thanks for posting your recent review. I am glad you have been happy and satisfied with the service provided to you by our lettings team in Chelmsford. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Katarzyna Thanks for providing your feedback and I am pleased that you had a really positive experience dealing with our lettings team in Chelmsford. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

I am naturally concerned and disappointed to see your recent one star review. I am keen to know more so we can improve our level of service wherever possible. Unfortunately I am unable to locate a record for you on our own internal database and I am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information on a.horsley@beresfords.co.uk and I will be happy to investigate accordingly. Alison Horsley, Customer Service Manager

Hi Zeyu, I am naturally concerned and disappointed to see the 1 star review that you recently left for our Chelmsford office. Having checked our entire database, I am unable to locate a record for you and therefore cannot contact you to gain further information regarding your experience. Please feel free to contact me at a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi Sabrina Thanks for taking time out to post your recent review. I was pleased to read your positive comments regarding Abby who I know will always go the extra mile to ensure we deliver positive results for our customers. I know that when reading your comments Abby will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lucy, Many thanks for taking the time to post your positive review. I am glad you have found your first experience of renting a property with us to be a positive one and that you would be happy to use our services again in the future. I know James and the rest of the lettings team in Chelmsford will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Szilvia Many thanks for posting your feedback. I was pleased to read that our local lettings team delivered positive results for you and everything went through smoothly without any issues. We appreciate your 5-star rating and it’s great that you would be happy to recommend us to others. Steven Bond Managing Director, Residential Lettings

Hassan I wanted to reply to you personally especially considering the content of your review. Firstly, I am sorry that you felt the level of service extended to you failed to meet your expectations. However, having reviewed our internal file notes I’m afraid that we share a slightly different opinion on the series of events. Once a viewing is confirmed with any of our clients an automated email is dispatched to those concerned and this is recorded on our system. Our staff cannot override this and the records show that this was sent to you once the viewing was confirmed. You then called our branch to say you had not received such a confirmation so we checked that your email address was correct which it was and re-sent another copy of the confirmation. When we spoke with you by telephone and explained our intentions, we also asked that if the second confirmation was not received then to let us know. Having heard nothing else from you a member of our staff travelled to the property as arranged to meet you but you did not turn up. Having sent two separate confirmations to an email address which we know was active as you had received numerous property alerts previously, we felt that we had done everything reasonably possible to provide you with the appropriate information necessary to complete your viewing. We hope this explanation helps provide a clearer explanation of our companies position in the instance. Once again, we are sorry if you felt we could have done more and hope that you have now found a suitable property to rent. Steven Bond Managing Director, Residential Lettings

Hi Mark, Many thanks for taking the time to post your 5 star award and positive comments for our Chelmsford office. We have been trading for over 50 years and have many repeat clients, some of whom have moved several times with us. As a result, we attract many new customers like yourself, who have gained confidence from others we have assisted. We really appreciate you sharing your experience and hope we are successful in finding your next home. Thank you for your recommendation. Alison Horsley, Customer Services Manager

Hi Dennis, Thank you for leaving your review. I am pleased that your experience of viewing one of our properties with Thomas was a positive one and that you found him to be polite and helpful. We invest heavily in staff training, so it is great that to hear that you have been satisfied with the service provided and that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Odulate, Many thanks for taking the time to post your review. It was pleasing to read that you found the service provided to you by Thomas and the team at Chelmsford to be both friendly and professional. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Fiona, Many thanks for taking the time to leave Nick, Branch Manager at our Braintree office, a 5 star award. The sale of you mothers house would have been in very safe hands. Nick prides himself on the quality of his customer care and will tailor his approach dependant upon circumstances. Thank you for sharing your experience, it is very much appreciated. Alison Horsley, Customer Service Manager

Hi Dharshan, Many thanks for taking time out to leave your review. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hassan I wanted to reply to you personally especially considering the content of your review. Firstly, I am sorry that you felt the level of service extended to you failed to meet your expectations. However, having reviewed our internal file notes I’m afraid that we share a slightly different opinion on the series of events. Once a viewing is confirmed with any of our clients an automated email is dispatched to those concerned and this is recorded on our system. Our staff cannot override this and the records show that this was sent to you once the viewing was confirmed. You then called our branch to say you had not received such a confirmation so we checked that your email address was correct which it was and re-sent another copy of the confirmation. When we spoke with you by telephone and explained our intentions, we also asked that if the second confirmation was not received then to let us know. Having heard nothing else from you a member of our staff travelled to the property as arranged to meet you but you did not turn up. Having sent two separate confirmations to an email address which we know was active as you had received numerous property alerts previously, we felt that we had done everything reasonably possible to provide you with the appropriate information necessary to complete your viewing. We hope this explanation helps provide a clearer explanation of our companies position in the instance. Once again, we are sorry if you felt we could have done more and hope that you have now found a suitable property to rent. Steven Bond Managing Director, Residential Lettings

Hi Andrew, Having read your recent review, I am naturally disappointed and concerned with the comments made within. Following a detailed appraisal of your file and subsequent conversations with the individuals concerned, it would appear file notes outline a slightly different view to your own in terms of how events unfolded throughout this transaction. These notes are recorded in real time as matters progress and cannot be amended thereafter. Your transaction appears to have been progressed regularly, particularly in the latter stages. Whilst I appreciate the individual dealing with your case was out the office for a few days towards the end, the matter was then picked up by the Branch Manager who made himself available during out of office hours. With regards to concerns post completion, you were advised correctly within 48 hours of completion, these would need to be dealt with by your solicitor as they hold the contract and can therefore enforce the terms. I am sorry if you feel we have let you down in any way, but I genuinely feel my colleagues worked hard on your behalf to progress your purchase through to exchange. Please feel free to contact me on a.horsley@beresfords.co.uk, should you wish to discuss further. Alison Horsley, Customer Services Manager

Hi Matthew Having read the contents of your recent review I just wanted to respond personally to thank you for your feedback. I am glad that members of our lettings team in Chelmsford made a positive impression and I know that both Tom and Kris in particular will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Matthew, Many thanks for the 5 star review for James and his team at our Chelmsford office. The team work really hard to provide the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Mike Many thanks for posting your recent review. I am pleased that you have found easy to deal with and helpful. I know she will be very grateful for your kind words. Steven Bond - Managing Director Residential Lettings

Hi Olufemi Thanks for your feedback. I am pleased that you were impressed with Tom's approach when dealing with you recently. Steven Bond Managing Director - Residential Lettings

Hi May I really appreciate you taking the time to provide your feedback. It was great that Lauren impressed you and that our lettings team in general updated you regularly on new properties that came to the market. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Sameer We really appreciate your feedback and I was pleased to read your positive feedback regarding the service provided to you by our lettings team in Chelmsford. I am pleased that everything proceeded quickly for you without issue. Steven Bond Managing Director - Residential Lettings