Trusted Agent profile · Chelmsford
★★★★★
479 reviews across 1 platform
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.5 out of 5 across 479 reviews on 1 platform, including 479 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleJosh Auger at Beresfords Chelmsford was very helpful throughout process of buying property
Hi Jon, Many thanks for the 5 star award and positive comments for Josh from our Chelmsford office. Josh works hard to provide the best possible customer service and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleGreat service provided, I was new to UK and was staying in a hotel provided by my company, while looking for a permanent accommodation. Beresford's Chelmsford team has dealt with most things. Abby, Kris and entire Beresford's team have been super friendly. I was able to get a decent accomodation in just 2 weeks' time. Thank you so much and keep up the great work!
Hi Sachin It was great to read your positive comments regarding the service provided to you recently by our lettings team in Chelmsford. It is really good news that we managed to find you some quality accommodation within a couple of weeks and I hope you enjoy your time in the property. Steven Bond Managing Director - Residential Lettings
1/5
GoogleWorst agency ever,i did have rented from them a proprety,and in 3 years of tenacy they never sort out a problem,(muld in the house,broken boiler,broken fence,water leaqing)and the list can go on and on... I did pay from my money everything and i never been late with the rent.. I gave them notice as per legal,and they never gave my depozit back...
Hi Omega Many thanks for taking the time to post your feedback. Considering the comments made, I have taken some time to investigate this matter further and can explain why the initial deposit which you paid upon commencement of your tenancy was not refunded when you moved out. Just prior to your departure from the property, as per the terms of your Tenancy Agreement, it should have been properly cleaned, but when our Inventory Clerk inspected, this was clearly not the case. Furthermore, we had to arrange for a significant amount of rubbish to be cleared out of the shed which filled an entire skip. Also, at the point of final inspection, a bed, bathroom unit, vacuum cleaner, wall units, chest of drawers, lamp and curtains were missing and therefore all needed to be replaced by the landlord. The mould to which you refer has been caused as a result of condensation that arose due to windows not being opened periodically whilst you were living at the property to provide sufficient ventilation. Every tenant, including yourself, would be provided with an explanatory leaflet upon first moving into the property regarding condensation and how to effectively reduce the risk of dampness during a tenancy. As a result of all these issues, the landlord was well within their rights to utilise the funds from your deposit as a contribution towards cost of repairs and replacement of items. I hope this explanation helps provide a clearer position of the reasons why you did not receive a return of your deposit in full. Steven Bond - Managing Director Residential Lettings
5/5
GoogleSarah was exceptionally helpful at the end of our tenancy when sorting out the final admin. details before we handed the property back.
Hi Mike We really appreciate you posting your recent review and for your 5 star rating. It is great to hear that Sarah was helpful towards the end of your tenancy. I know she will be grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleVery helpful very friendly, as a first time renter don't see how they could have helped me though the process better. The main people were Abby and Gabby but other who help were as nice ,thank you all at the Chelmsford branch.
Hi Neil I was pleased to read that our lettings team in Chelmsford assisted you effectively throughout your application process. It is always a slightly stressful experience at the best of times for a tenant. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThomas gave an excellent service ever so swiftly and promptly. All the questions we had he attended to them without delay and he was there to give any assistance we would require in the process of us looking for a suitable property.
Hi Kefilwe I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings
5/5
GoogleBoth Thomas and Abby have given us excellent service. They have been proactive, helpful and have responded promptly when required. We would not hesitate to recommend them. Beresfords can be happy to have them in their employ.
Hi Geoff Many thanks for providing your positive feedback. It's great to read that Thomas and Abby provided you with an excellent service and were proactive and helpful in assisting you with any queries you had. I know they will both be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThe perfect agency to deal with, Professional efficient. Special thanks to Lauren and Abby.
Hi Ramy So pleased that you were impressed with the service provided by our lettings team in Chelmsford. It is great that you found all our staff professional and efficient in both attitude and approach. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThank you to Kris and all of the lettings team for finding suitable tenants yet again.
Hi James Many thanks for posting your recent review and I am pleased that our lettings team in Chelmsford have managed to find suitable tenants again for your property. We all very much appreciate your 5 star rating. Steven Bond Managing Director - Residential Lettings
4/5
GoogleAlthough we were disappointed that a suitable buyer was not found in time for us to complete our purchase, we feel that Michael did his best and worked very hard for us. He was very patient and made sure that he could always be contacted.
5/5
GoogleBereford’s Chelmsford branch has been supportive and helpful. Gabby Giedraite has been great. Always friendly and responds to any question promptly. She has been very professional and knowledgeable.
5/5
GoogleI had an excellent viewing with Thomas he was very friendly and gave me all the information I needed to know about the property. 10/10 Customer service, I would highly recommend Beresfords for anyone looking for a property to rent
Hi Joseph, Thanks for your positive feedback following your recent dealings with our lettings department at Chelmsford. I was pleased to read that you gave them 10 out of 10 for customer service and it's great that you would not hesitate in recommending us to others. We very much appreciate your feedback. Steven Bond Managing Director - Residential Lettings
5/5
GoogleGabby has been very helpful.
5/5
GoogleI am very grateful to Thomas and James for their excellent customer service. They are very helpful, friendly, and professional. They showed me spacious houses with reasonable prices and answered all my questions. I highly recommend them to anyone looking for a new home
Hi Martin, Thank you for taking time out to leave your review. It is great that you have found the process of viewing properties with our lettings team at Chelmsford to be positive, helpful and professional and that you would not hesitate in recommending our services to others. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI am very grateful to Thomas and James for their excellent customer service. They are very helpful, friendly, and professional. They showed me spacious houses with reasonable prices and answered all my questions. I highly recommend them to anyone looking for a new home
Hi Martin, Thank you for taking time out to leave your review. It is great that you have found the process of viewing properties with our lettings team at Chelmsford to be positive, helpful and professional and that you would not hesitate in recommending our services to others. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleHelene was professional from start to finish of process. Always adding that personal touch, which makes such a difference!Highly recommended. Emeka&Claire
Hi Emeka & Claire, Many thanks for taking the time to post your 5 star review for Helene at our Chelmsford office. With many years of experience, Helene is committed to delivering the best possible customer service. She will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleAs someone pursuing renting property for the first time, I have been very pleased and impressed with my experience of Berefords as an estate agents for Chelmsford. The lettings agent I liased with immediately put me at ease and was understanding of personal circumstances and needs. Both professional and responsive in communications, this level of service is much appreciated and reassuring. Highly recommended.PositiveResponsiveness, Professionalism
Nicole I appreciate you taking time out to post your review. I'm pleased that our lettings team in Chelmsford looked after you throughout the renting process and that you found them both professional and responsive. I know they will be grateful for your 5 star rating and kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleGreat service provided, I’m a first time buyer and I couldn’t have asked for a smoother experience. Charlotte has dealt with most things including setting me up with a brilliant mortgage advisor but everyone at Beresfords has been super friendly and have allowed for a good first time buy! Thank you so much and keep up the great work.
Hi Charlotte, Thank you for taking the time to post your 5 star award for the team at our Chelmsford office, and in particular Charlotte. The team will guide and support, from the first point of contact through to exchange and completion. They will also advise on relating services, outlining the benefits to assist you through the process. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
GoogleThe process of buying a property is challenging but for us was a great experience, we want to thank for everything that Yasmine did for us, explaining, guided us, advised us and give us the answers to all our questions! Is very important to have a professional and well trained and confident agent during the process! Thank you again Yasmine!PositiveResponsiveness, Quality, Professionalism, Value
Hi Emi, Thank you very much for the 5 star award and kind comments for Yasmin who is based at our office in Chelmsford. From the first point of contact, Yasmin is focused on providing the best possible customer service and will offer advice and support throughout the journey. She will really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GooglePolite, diligent, and highly professional. Thank you Sarah!
Hi Jack Thanks for providing us with your feedback, having dealt with Sarah recently. I am pleased that you find her both diligent and professional and know that she will be very grateful for your kind words and 5-star rating. Steven Bond - Managing Director Residential Lettings
5/5
GoogleAbby saw to all my questions and answered promptly throughout the home move and I felt comfortable that everything was being dealt with well! Certainly eased a lot of stress. Thanks very much!
Hi David Thank you for leaving your review. I was pleased to read that Abby and our lettings team in Chelmsford were able to assist you efficiently, making your move as smooth and stress free as possible for you. I know the team will be very grateful for your kind words and 5-star rating and we wish you every happiness in your new home. Steven Bond Managing Director - Residential Lettings
5/5
GoogleVisited fir a mortgage review Great team, Great advise I get the feeling of trust and friendly service and atmosphere
Thank you for taking the time to write a review of our mortgage service to you. It was a pleasure in being able to assist you.
1/5
GoogleOur experience with them is only the phone, and that alone was beyond frustrating. Three times we called to request a viewing of one of the houses they put on market and 3 times they didn’t get back to us!!! Let alone the very unprofessional tone and handling on the phone. I decided I have to leave a very bad review! This is not acceptable.
Hi Diala, I am naturally concerned to see the one star review you recently left and am sorry to hear of your frustration regarding your viewing requests. Both our Sales and Lettings teams work really hard to deliver the best possible customer care and will be disappointed by your comments. As a business we invest significant time and money into training with a view to delivering high levels of customer service. Please could you contact me with more information on a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly. I am unsure whether your calls were in fact picked up by a member of our team or whether you may have gone through to our telephone answering service. Alison Horsley, Customer Service Manager
5/5
GoogleExcellent maintenance service via Beresfords from Rob at Radiant Heating who replaced my broken shower in a timely and professional manner. Thank you.
Hi Lynne Thanks for providing your feedback regarding one of our approved contractors. I am pleased that he responded promptly and in a professional manner to resolve your broken shower. It's good for us to know that our contractors are fulfilling their obligations effectively. Steven Bond Managing Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Chelmsford won Trusted Agent; Beresfords, Brentwood won Gold; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.
