Trusted Agent profile · Chelmsford

Beresfords Chelmsford reviews

★★★★★ Excellent

479 reviews across 1 platform

10 Duke Street, Chelmsford, CM1 1HL

Part of Beresfords, see every office.

Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.5 out of 5 across 479 reviews on 1 platform, including 479 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.

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4.5 / 5

479

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

We have just rented a house from Beresfords and they could not have been more helpful. We have been dealing with Tom and he has answered every question we have had and the whole process has been so smooth and easy.

Faulty · 27 February 2023

Agent replied · 28 May 2023

Thank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Tom and the rest of the team answered your queries promptly and that you found your application process smooth and easy. Steven Bond Managing Director - Residential Lettings

1/5

Google

Hi G&G Construct I noted your recent 1-star review left on our Chelmsford page. As you left no more information other than a star rating it is quite difficult to respond in detail. However, having run your name through our system I understand that you recently moved into a rental property via ourselves. From the notes recorded on our system it appears that you experienced some teething problems upon first moving in, with the heating and a few other items. I understand how frustrating this would have been for you at the time and apologise for any inconvenience caused. However, I can see from our notes that our Property Management team responded immediately, sending out a contractor the same day and the problem with the heating was resolved there and then. All other items have been investigated and related quotes prepared for the landlord's approval. In the meantime, it is clear that you have been kept fully up-to-date with a telephone call from Sophie on Monday, and emails thereafter on Tuesday and Thursday. Rest assured we will continue to proactively resolve any outstanding issues as soon as possible. Steven Bond - Managing Director Residential Lettings

G&G · 28 May 2022

5/5

Google

My experience with Beresfords Chelmsford team, especially with Thomas Enderby, has been very positive. Tom understood our requirements, arranged viewing for a relevant property and has been very professional throughout the initial stages of offer progression.

SivaKrishna · 19 July 2023

Agent replied · 26 July 2023

Hi SivaKrishna, Thanks so much for taking time out to provide your feedback. I was pleased to read that you have had a positive experience recently when dealing with our lettings team in Chelmsford. It is great that Tom in particular adopted a proactive approach and that you found him professional throughout each stage of the process. We all very much appreciate your feedback and 5-star rating. Steven Bond - Managing Director Residential Lettings

5/5

Google

Couldn't expect a better service from Thomas. Had all the time to look into my case. All the team was very courteous at all times, but I will definitely come back to Beresfords because of him. A very fine acquisition to any sales team.

Rui · 30 October 2022

Agent replied · 28 May 2023

Hi Rui We very much appreciate you taking the time out to post your review. I was pleased to read that you were impressed with the service provided by Tom and the rest of our lettings team in Chelmsford, and it's great that as a result of your recent experience, you would not hesitate in using our services again. Steven Bond - Managing Director Residential Lettings

5/5

Google

Such a great experience with whole team members. Special regards to James ans Abby for helping us throughout the process.

Binnu · 27 June 2024

Agent replied · 26 August 2024

Hi Binnu So pleased that your recent experience when dealing with us was positive and that everything proceeded efficiently without issue. Steven Bond Managing Director - Residential Lettings

5/5

Google

An outstanding assistance from Thomas a letting agent at Beresford throughout the process. Keep it up Thomas, you are doing a great job.

Akinloye · 28 April 2024

Agent replied · 26 August 2024

Hi Akinloye It's great that Tom was able to assist you effectively throughout your application process and I know will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Google

They were extremely helpful, and lovely people to talk to.

Mario · 17 November 2024

Agent replied · 8 December 2024

HI Mario, It is great to read that you found our lettings team in Chelmsford to be friendly and helpful during your dealings with them. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Beresfords have been very helpful in my search for a new home. Theyve been very quick to respond and have been super helpful throughout the process. Thomas has shown me several properties and has been great!

Chandru · 21 May 2023

Agent replied · 28 May 2023

Hi Chandru, Many thanks for providing us with your feedback. I am pleased that our local lettings team in Chelmsford have assisted you effectively in your search for a new home. I know that they will all be very appreciative of your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Had our flat inspection today with Sarah. She was great! Very efficient, friendly and professional. And most importantly, the process did not feel intrusive to me as she payed great respect to the personal space. Thank you, Sarah!

Diana · 27 February 2023

Agent replied · 28 May 2023

Hi Diana, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Five star service all the way for Sarah who carried out the inventory on my property yesterday. It as an absolute pleasure to deal with Sarah who was courteous, personable and professional. She explained everything with me in detail which exceeded my expectations. Many thanks

Anita · 28 May 2022

Agent replied · 28 May 2023

Hi Anita Thanks so much for your positive feedback regarding Sarah. I was pleased to read that you found her courteous, personable and professional and that everything was clearly explained to you. I very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Great agent to work with, Abby has been really helpful in answering all our questions and making the move in process a pleasant experience. Dont hesitate to use Beresfords!

Dan · 28 May 2022

4/5

Google

A warm and exceptional service. Good job Jay excellent personality.keepp it up.

Victoria · 23 September 2024

Agent replied · 23 October 2024

Hi Victoria I’m pleased that you were impressed with Jay’s approach during your recent dealings with him. Steven Bond Managing Director Residential Lettings

5/5

Google

Many thanks to help us to find a nice home. Thomas Enderby and Abby Johnson marla are wonderful.

Prasobh · 28 May 2024

Agent replied · 26 August 2024

Hi Prasobh Thank you for taking time out to post your review. I was pleased to read that you were impressed with the service provided to you by our lettings team in Chelmsford, but in particular by Abby and Thomas. I know they will both be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

My experience of selling my home was not an enjoyable or easy process, but if it wasnt for the fantastic work from the team at Beresfords, Chelmsford it wouldn't of been a happy ending! They were on the phone every day chasing things up and getting things done. Amazing work! Thank you so much!

Lindsey · 28 May 2020

Agent replied · 28 May 2023

Hi Lindsey, Thank you very much for taking the time to post your 5 star award for the team at our Chelmsford office. The team are focused on providing the best possible customer service and work really hard to ensure the moving process is as stress free as it can be, keeping all parties updated throughout the process. They will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Gabby's attentiveness and assistance throughout our property rental experience were greatly appreciated. We highly recommend seeking her out whenever you are in need of renting a property. Thank you very much!

Mariana · 30 July 2023

Agent replied · 29 August 2023

Hi Mariana, We very much appreciate your positive feedback following your recent dealings with our lettings team at Chelmsford. I know that in particular Gabby went out her way to assist you and it is great that you would not hesitate in recommending her to others. Steven Bond - Managing Director Residential Lettings

1/5

Google

Rude, unhelpful, I work full time rent privately, looking for place to rent but as we get a little help with rent they not willing to help, we are not all bums who get help

Wendy · 29 March 2023

Agent replied · 28 May 2023

Hi Wendy, I was naturally concerned to read your comments and very surprised that you have found our staff rude and unhelpful, as this is not the culture we create amongst our personnel at Beresfords. Unfortunately, demand from tenants at present significantly outweighs the supply of available properties, so I appreciate fully those tenants' frustrations who are unable to secure something. I was a little unsure as to the meaning of your comments "as we get a little help with rent they are not willing to help", but please feel free to contact me directly to clarify this at sb@beresfords.co.uk. Alternatively, we can put you in touch directly with our Lettings Manager at the specific branch concerned to see how else we can assist you in your search for a suitable property. Steven Bond Managing Director - Residential Lettings

5/5

Google

Had a great viewing experience

Lynton · 9 December 2024

Agent replied · 30 December 2024

Hi Lynton Thank you for taking the time to post your review. I am pleased that your experience working with our lettings department in Chelmsford has been a positive one and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

After 12 weeks with another local firm trying to sell my property, I instructed Beresfords and sold my property within 5 days. The team there were professional, knowledgeable and always very courteous. I have already recommended Rob and Shaun to friends.

Rob · 29 May 2018

5/5

Google

Joe and the team at Beresfords letting agents really made the renting experience very easy. They were very helpful from the start and made the whole experience of us moving into our first rented property easy. Nigel & Leanne

NJ · 7 July 2019

5/5

Google

James and Tom listened to all our requirements and got us the place instant.very efficient. Highly recommend to use their services

Vineesh · 29 January 2024

Agent replied · 26 August 2024

Hi Vineesh, I appreciate you taking time out to provide your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that the time, but especially James and Tom managed to find you a suitable property and were efficient in the way in which they handled your tenancy application. We are all very grateful for your kind words and it's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

5/5

Google

We have found the team at Beresfords in Chelmsford to be professional and efficient. We have dealt primarily with Gabby who has been extremely helpful.

Mags · 28 October 2023

Agent replied · 26 August 2024

Hi Mags, Thank you for taking time our to post your review. It was pleasing to read that you have been impressed with the service provided to you by our lettings team in Chelmsford and that Gabby in particular was helpful and efficient in her dealings with you. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Friendly,informative,helpful and kind. Brilliant service overall! Thank you!

Mustafa · 23 September 2024

Agent replied · 23 October 2024

Hi Mustafa Thanks for your feedback following your recent dealings with our lettings team in Chelmsford. It’s great that you found them friendly and informative throughout. We are all very grateful for the 5* rating. Steven Bond Managing Director Residential Lettings

5/5

Google

Highly recommend. Had a great viewing today with Tom. The property was well presented and tidy. Would definitely use Beresfords in the future.

Mack · 28 November 2023

Agent replied · 23 October 2024

Hi Mack, Many thanks for providing your recent feedback with regards to a recent viewing you attended with Tom from our Chelmsford lettings office. I was pleased to read that your viewing went well and you were happy with the service provided and it is great that you would not hesitate in using us again in the future. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Great experience using Beresfords, Abby and the team have been really helpful with letting my property and finding great tenants! Will use again!

Danielle · 28 May 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Beresfords Chelmsford

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Chelmsford won Trusted Agent; Beresfords, Brentwood won Gold; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.

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