Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend. Had a great viewing today with Tom. The property was well presented and tidy. Would definitely use Beresfords in the future.
Mack · 30 October 2023
Agent replied · 26 August 2024
Hi Mack,
Many thanks for providing your recent feedback with regards to a recent viewing you attended with Tom from our Chelmsford lettings office. I was pleased to read that your viewing went well and you were happy with the service provided and it is great that you would not hesitate in using us again in the future. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleIf you are looking for an Estate Agent that you can truly trust, look no further than Beresford’s. James Westbrook (Branch Manager) and his team are so professional and a delight to work with. I tried another agent, disastrous!! I now tell everyone to go to Beresford’s.
Bob · 28 May 2020
Agent replied · 28 May 2023
Hi Bob
Thank you for taking the time to leave a review for James and his team based at our Chelmsford office. I am really pleased that your experience was positive as the team work really hard to deliver the best possible customer service. They will very much appreciate your 5 star award and kind comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleI recently used the Chelmsford Lettings team to rent my apartment in Chelmsford and was very impressed with the service I received. They answered all my questions and I was regularly kept up to date, would definitely recommend!
Georgia · 28 May 2022
Agent replied · 28 May 2023
Hi Georgia
I really appreciate you taking the time to post your review. It is nice to know that you were impressed with the service provided by our lettings team in Chelmsford and that you would definitely recommend us to others. Thank you so much!
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleJames helped me with advice and was able to provide a last-minute viewing that was available.
J · 28 February 2024
Agent replied · 26 August 2024
Thank you for taking time out to post your review. It was great to read that James and the team have been able to assist you efficiently so that you were able to view a property of your choice. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have been using Charlotte for a while now and she has always gone out of her way to make my life easier - a great negotiator and a pleasure to deal with - highly recommend :)
Stuart · 28 May 2022
Agent replied · 28 May 2023
Hi Stuart,
Thank you for the 5 star award and positive comments for Charlotte who is based at our office in Witham. She is committed to providing the best possible service and will really appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleA really great team. Kris and Abby were amazing during the whole process.
They are professional people and very supportive. I highly recommend Berefords.
Thank you guys!
Adriana · 28 May 2021
★★★★★ 5/5
GoogleFriendly, professional, helpful, knowledgable. Very easy to communicate with.
Henry · 27 June 2024
Agent replied · 26 August 2024
Hi Henry
Thanks for the feedback and I am pleased that you found our lettings team friendly, professional and knowledgeable. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleVery friendly , professional and polite
Mohammed · 12 August 2024
Agent replied · 9 January 2025
Hi Mohammed,
Many thanks for the 5 star award for the team at our Chelmsford office. The team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
GoogleJust ignore their adds on anywhere, when you call them they don’t have nothing at all and have no intrest to take any details. Don’t know if they are only interested in selling property not letting.
Fulcrum · 28 May 2022
Agent replied · 28 May 2023
Hi Fulcrum,
Thank you for posting your recent review.
Naturally, I was disappointed to read your comments and wanted to respond accordingly. Rest assured, any property featured by us on property portals are actively available at the point they are uploaded. At present there is a general shortage of rental property across the UK, matched with overwhelming demand. Unfortunately, a letting agent can only let the property to one interested party and of course those missing out are left frustrated which is understandable. We would generally encourage tenants to register with us, as because when new properties become available we dispatch automated alerts to those concerned. However, this would not mean those properties would not be released onto property portals as our landlords expect us to market them across various media platforms. Rest assured, we are very active letting properties as well as selling them and have been doing so for many years. In fact, we employ different teams who specialise in one of the two disciplines, so if you provide me with your daytime telephone number I will arrange for our lettings Manager in Chelmsford to call you. He will find out more about your general frustrations and do all he can to help find you a suitable property to rent.
Steven Bond Managing Director
Residential Lettings
★★★★★ 5/5
GoogleWhen most of agency refused to help us , beresfords help us to find a place where to move , I appreciate all efforts of them , I’m very happy to recommend them , thank you
Cata · 28 May 2022
Agent replied · 28 May 2023
Hi Cata,
Thank for the 5 star award for the team at our office in Chelmsford. I am pleased to hear we were able to assist you and hope you are happy in your new home. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 2/5
GooglePoor. I never got the impression that they were really trying to sell my house. Very few calls and no convincing prospective buyers. I was dissapointed to discover that sent emails are not checked by colleagues when staff are off work leading to delays. Additionally I asked for changes to the advertisement to be made which were simply ignored for over a week until I asked again. On the other and the staff were always polite, but it is hard to overlook the lack of professionalism, especially in such a well established business
Rob · 29 May 2019
★★★★★ 4/5
GoogleI sold my property with Beresfords and couldn’t fault them.
They always kept me up to date with what was happening every week.
James you are a credit to the company, very professional and polite.
All staff were nice when walking through the door making you feel welcomed.
Steve · 29 May 2019
Agent replied · 28 May 2023
Steve,
Many thanks for taking the time to leave a 4 star review on our company via Google.
I am pleased that your experience with Beresfords was a positive one and that the service you received was both professional and polite.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleI had a very good experience with Thomas. I like their service.
Olasunkanmi · 29 March 2024
Agent replied · 26 August 2024
Hi Olasunkanmi
Thank you for uploading your review and I am pleased that you had a positive experience when dealing with Tom.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleVery professional , friendly .
Md · 27 July 2024
Agent replied · 26 August 2024
Many thanks for the 5 star award and kind comments for the team at our Chelmsford office. It is pleasing to know you were impressed with the level of service provided and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleThe renting of a new property with Beresfords was quick and hassle free. Tom could not be more helpful and made for a stress free process. I would highly recommend 👍 …
Billykiyay · 31 August 2022
Agent replied · 28 May 2023
Hi Billykiyay
Thanks for taking the time out to post your review. I am pleased that you found Tom helpful and that the application process for your tenancy was stress free. We all very much appreciate the fact you would recommend us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleSam, Nick and the Team were incredibly helpful in finding us a great house. They kept us very well informed along the way. Thank you.
Philip · 30 April 2023
Agent replied · 28 May 2023
Hi Philip,
Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
GoogleUnprofessional and lazy. They made several mistakes in contract. In our names and current address. Forget to add the deposit to payment and then calling and threatening us we MUST pay is ASAP instead simply apologize and asking to pay. When moving out, they arranged viewings for new tenants and didn't turn up for some without letting us know. Then wanted a viewing on the day we were moving out, we refused this due to lot of work and boxes everywhere etc. And they wanted us to brig the keys to the branch, even we agreed with landlord we leave them with neighbor. We told them they can collect it on the day, but they didn't have time (but had time to come with someone for viewing...) Now waiting 4th week for deposit. Lucky enough our landlord has been great,as the agency is useless.
Barbora · 29 May 2018
★★★★★ 5/5
GoogleGreat service, very attentive and responsive! Thomas helped us get our dream property- thank you!
Bella · 30 December 2023
Agent replied · 26 August 2024
Hi Bella,
Thanks for taking time out to post your review.
It is pleasing to read that you have been satisfied with the service provided to you by Thomas and the lettings team in Chelmsford. We wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleA really smooth journey across a very bumpy road. Each problem, issue and hurdle smoothly negotiated by James Westbrook. A pleasant experience from a professional team. Thanks guys
Mike · 29 December 2022
Agent replied · 28 May 2023
Hi Mike,
Many thanks for the 5 star review for James and his team at our Chelmsford office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will do everything within their power to ensure the transaction goes through smoothly, keeping all parties regularly updated throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleMe and my fiance was first welcomed by Gabby, she was super friendly and very helpful throughout our process
Jessica · 17 September 2023
Agent replied · 1 October 2023
Hi Jessica,
Thank you for providing your feedback. I was pleased to read that Gabby was both friendly and helpful to yourself and your fiance and we are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleSarah Puckrin attended to carry out my mid term inspection. She was happy to rearrange as the original date did not fit my schedule. When she came she was polite, professional and friendly.
Katrina · 28 May 2022
Agent replied · 28 May 2023
Hi Katrina
I just wanted to reply personally to thank you for posting your recent review. I am pleased that you found Sarah's approach professional and friendly. Sarah will always go out of her way to accommodate client's requests and I know that she will be very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI recently used Danny and the Chelmsford lettings team to rent out my property and as a first time landlord the process from start to finish was made simple and hassle free.
Graham · 28 May 2022
Agent replied · 28 May 2023
Hi Graham
I just wanted to reply personally to your recent review. I was delighted to read that as a first-time landlord you have been pleased with the service provided by our lettings team in Chelmsford, but especially Danny. I know he will be very grateful for your kind words. As a business we invest heavily not only in the training of our staff, but also technology to ensure that the customer experience leading up to and during the tenancy application process is as positive as possible. I hope that we are able to enjoy a long-standing business relationship with you and are very grateful for the business that you provide to us.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAbsolutely brilliant experience getting a flat to rent in Chelmsford. Special Mention for James who was a massive help through the whole experience!
Isobel · 28 April 2023
Agent replied · 28 May 2023
Hi Isobel,
Many thanks for your positive review. I am pleased that your experience in renting with us has been a positive one and I know James in particular will be very grateful for your feedback. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords were very professional everything they did , from valuation to sale of the house . Friendly and easy to deal with . Went over and above .
Warren · 30 September 2022
Agent replied · 28 May 2023
Many thanks Warren for the 5 star award and positive comments for the team at our Chelmsford office. They are focused on delivering the best possible customer care, from the first point of contact through to exchange and completion. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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