Beresfords Chelmsford reviews

Many thanks for the 4 star review for James who is based at our Chelmsford office. I am pleased you were impressed with the service received and hope we can be of further assistance in the future. Alison Horsley, Customer Service Manager

Hi Sam Many thanks for posting your recent review. I’m pleased that you were happy with the service extended to you by our lettings team in Chelmsford and it’s great that you would recommend us to other. I really appreciate you taking time out to post your comments. Steven Bond Managing Director, Residential Lettings

Hi Michael, Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our team in Chelmsford was positive, and the service provided was both professional and reliable. Steven Bond Managing Director, Residential Lettings

Hi Kat, Many thanks for the great review for the team based at our office in Chelmsford. The team are dedicated to providing the best possible customer service and will do everything within their power to ensure a transaction goes through smoothly. Your 5 star award and positive comments are much appreciated. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Jilu, Many thanks for the 5 star award and positive comments for the team at our Chelmsford office. The team are all focused on providing the best possible customer care and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Okechukwu, Many thanks for the 5 star award for our team in Chelmsford. I am pleased to hear you have been impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Danielle Having read the contents of your recent review I am sorry that you have not been receiving calls back regarding properties which were of interest. At the present moment in time there is a limited supply of available properties to rent, but our branches are being inundated with enquiries from prospective tenants. Furthermore, due to the current pandemic, we are operating with reduced staffing numbers in branch to protect our staff and customers alike, hence the reason why we are unable to respond as quickly as we would normally like to every incoming call. Unfortunately, due to the current pandemic we are having to operate under challenging market conditions but our staff are doing their very best to meet the demands of every customer. Once again, I am sorry that you have felt let down but this was certainly not our intention. Steven Bond Managing Director, Residential Lettings

Hi Natasha, Many thanks for the great review for the team at our Chelmsford office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties regularly updated throughout the process. They will really appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Many thanks for the 5 star award and kind comments for the team at our office in Chelmsford. I am pleased you were impressed with the service you received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Akinlabi, Many thanks for taking the time to post your review. We all very much appreciate your kind words and 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi Janice Many thanks for the feedback contained within your recent review. I am pleased that you found Abby helpful and prompt when responding to your queries. I know she will be very grateful for your positive comments. Steven Bond Managing Director - Residential Lettings

Hi Marian, Thank you for taking the time to provide your feedback. I was pleased to read that you found the approach of our lettings team in Chelmsford thorough and that our staff delivered a great service throughout your recent transaction. Steven Bond Managing Director - Residential Lettings

Hi Ahaoma, Thanks for your feedback. Tom will be delighted that you have given him 5 stars for the service he provided! Steven Bond Managing Director - Residential Lettings

Hi Wendy, Thank you for your 3 star review for our Chelmsford office. I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file, I can see there was an initial delay with contact. Our Branch Manager subsequently acknowledged this and took ownership to ensure the sale was promptly followed up throughout the remainder of the transaction, either by himself, or other members of the team. I apologise for any inconvenience caused at the outset and thank you for bringing it to my attention. Should you wish to discuss this further, please contact me on a.horsley@beresfords.co.uk. I wish you many happy years in your new home and hope that we might be of further assistance in the future. Alison Horsley, Customer Service Manager

Hi Rashmi, Thank you for taking the time to post your 5 star award for our Chelmsford office. The team work hard to provide the best possible customer service and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Japhet, Thank you for taking the time to leave your review. It is pleasing to read that you found the service provided to you by our lettings team in Chelmsford, but especially Thomas was a positive and wonderful one. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Mr Nortier, I wanted to reply personally to the recent review you left about the services provided by our company. Having checked our records, although a tenant in one of our properties, you actually vacated over a year ago so am a little unsure as to why you have only just left your 1* review. We certainly never advocate ‘ripping tenants off’ as you have suggested and if you had genuinely experienced issues and raised them with us at that time we would of course have investigated further and done all we could to resolve matters to your satisfaction. Steven Bond Managing Director, Residential Lettings

Hi Riz, I am naturally concerned and disappointed to see the 1 star review that you recently left. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I am sorry if we appear to have let you down. Please could you a forward your original enquiry to me on a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi Paul, Many thanks for the 5 star award and positive comments for the team based at our Chelmsford office. We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Bobby, Many thanks for the 5 star award for the team at our office in Chelmsford. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager