Beresfords Chelmsford reviews

Hi Ahaoma, Thanks for your feedback. Tom will be delighted that you have given him 5 stars for the service he provided! Steven Bond Managing Director - Residential Lettings

Hi Wendy, Thank you for your 3 star review for our Chelmsford office. I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file, I can see there was an initial delay with contact. Our Branch Manager subsequently acknowledged this and took ownership to ensure the sale was promptly followed up throughout the remainder of the transaction, either by himself, or other members of the team. I apologise for any inconvenience caused at the outset and thank you for bringing it to my attention. Should you wish to discuss this further, please contact me on a.horsley@beresfords.co.uk. I wish you many happy years in your new home and hope that we might be of further assistance in the future. Alison Horsley, Customer Service Manager

Hi Rashmi, Thank you for taking the time to post your 5 star award for our Chelmsford office. The team work hard to provide the best possible customer service and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Japhet, Thank you for taking the time to leave your review. It is pleasing to read that you found the service provided to you by our lettings team in Chelmsford, but especially Thomas was a positive and wonderful one. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Mr Nortier, I wanted to reply personally to the recent review you left about the services provided by our company. Having checked our records, although a tenant in one of our properties, you actually vacated over a year ago so am a little unsure as to why you have only just left your 1* review. We certainly never advocate ‘ripping tenants off’ as you have suggested and if you had genuinely experienced issues and raised them with us at that time we would of course have investigated further and done all we could to resolve matters to your satisfaction. Steven Bond Managing Director, Residential Lettings

Hi Riz, I am naturally concerned and disappointed to see the 1 star review that you recently left. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I am sorry if we appear to have let you down. Please could you a forward your original enquiry to me on a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi Paul, Many thanks for the 5 star award and positive comments for the team based at our Chelmsford office. We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Bobby, Many thanks for the 5 star award for the team at our office in Chelmsford. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Sijo, Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the level of service you received and hope we can be of further assistance in the future. Alison Horsley, Customer Service Manager

Hi Nick, Many thanks for the 5 star award for our Chelmsford office. I am pleased you are impressed with the service you received and thank you for sharing your experience. Alison Horsley, Customer Service Manager

Hi Nick Many thanks for taking the time to post your 4 star review. Whilst it is disappointing that we were unable to find you a suitable property, it is pleasing to hear that your experience with our Chelmsford office has been positive and we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

We pride ourselves on delivering outstanding customer service and I am extremely disappointed that the service you have received is below the level of your expectations. I have tried from the limited information available to find your details on our system and cannot find any details of you purchasing or selling a property through our network of branches and would welcome the opportunity to discuss the matter in detail, which will allow me to address your concerns with the branch and individuals concerned. Please feel free to call me on 01245 397497 Paul Ashton, Operations Director

Hi Vivek, Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Alyssa, Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Susan Thank you for taking the time to share your recent experience with us. I am pleased to hear that you were impressed by the level of service provided by the team at our Chelmsford office, they will very much appreciate your 4 star award and positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Koba Thank you for taking the time to leave your review. I was pleased to read that you have been happy with the service provided to you by our lettings team in Chelmsford. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Diana Many thanks for the 5 star award and lovely comments for the team in Chelmsford. . We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Anthony, Thank you for the 5 star review for the team at our Chelmsford office. The team work really hard to provide the best possible customer care and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager