Trusted Agent profile · Chelmsford

Beresfords Chelmsford reviews

★★★★★ Excellent

479 reviews across 1 platform

10 Duke Street, Chelmsford, CM1 1HL

Part of Beresfords, see every office.

Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.5 out of 5 across 479 reviews on 1 platform, including 479 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.

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4.5 / 5

479

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

James was excellent, he answered all questions in a timely manner, kept in contact with us to help through the process and was generally friendly and great to work with. We've had other estate agents who were cocky or uncaring, but James was neither and we appreciate all the help he gave us.

Olivia · 27 September 2023

Agent replied · 26 August 2024

Hi Olivia, Thank you for posting your review. It was great to read that you found the service provided by our team in Chelmsford, but especially James, to be helpful and friendly throughout. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Recently dealt with Beresfords Lettings (James Annetts). I am a tenant leasing a property in Chelmsford. From the outset James has been the consummate professional, dealing with all queries in a fast and efficient fashion. He is a friendly, genuine person with a real passion for his job and a credit to the organisation.

Andrew · 22 August 2023

Agent replied · 29 August 2023

Hi Andrew, Thanks for taking time out to post your recent feedback. I was pleased to read your positive comments regarding James and I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Thank you to Natasha for being extremely helpful. Unfortunately the property I wanted to view was not available but I found her to be extremely helpful and knowledgable.

Dominic · 9 December 2024

Agent replied · 30 December 2024

Hi Dominic Many thanks for posting your recent review. I am glad that Natasha did her best to assist you with a property, despite it being unavailable. We invest heavily in staff training, so it was pleasing to read that she was helpful throughout your dealings with her. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

I want to thank Tasha for showing me around the apartment. She was incredibly friendly and helpful, answering all my questions. I truly appreciated her professionalism and support

Vateli · 9 December 2024

Agent replied · 30 December 2024

Hi Vateli Thank you for posting your recent review. It's great that you had a positive experience during your viewing with Natasha and I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Sarah was extremely helpful is showing us around the flat, she was promptly on time to our viewing and was able to answer our questions, and help us work through the dilemmas we were having! She then worked hard to confirm the accptance of our offer of rent on the very same day, and continually keep us updated. Many thanks Sarah for all your help.

Emily · 28 May 2022

Agent replied · 28 May 2023

Hi Emily Many thanks for taking the time to post your recent review. I was pleased to read your comments regarding Sarah and I am glad that she was able to sort everything out for you in a quick and efficient manner. I know that Sarah and the rest of the lettings team at Chelmsford will all be very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

I really appreciate Tom's dedication to fostering positive relationships and his knack for implementing effective business tricks and strategies. If you're looking for someone who can elevate your business game, Tom is the one to turn to. Highly recommended!

Anuradha · 28 April 2024

Agent replied · 26 August 2024

Hi Anuradha I am so pleased that you were impressed with the approach of Tom in your recent dealings with him. I know that he will be very grateful for your kind words, as we all are for your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

James has been super helpful with the sale of our property, and guided us through what can be a very stressful process! Answered all of our (many!) questions clearly and kept us informed every step of the way. Can't thank you enough and fingers crossed for a smooth path to completion - thanks again!

Morgan · 28 April 2023

Agent replied · 28 May 2023

Hi Morgan, Many thanks for the 5 star award for James, Director of Office at our Chelmsford branch. James is focused on providing the best possible customer experience. He will guide and support throughout the process whilst keeping in regular contact with all relevant parties. Thank you for your kind comments, we will look forward to assisting you again in the near future. Alison Horsley, Customer Service Manager.

5/5

Google

We recently worked with Katy Tompkin from Beresfords and had a great experience. She was professional, helpful, and communicated clearly throughout the entire process. Katy made everything smooth and stress-free, and we really appreciated her friendly approach. Highly recommend her and the Beresfords team!

Yash · 2 May 2025

5/5

Google

Abby has been a great help from start to finish! Always there to answer any questions we had. This is our first home we are moving into and Abby has made the process so pleasant. Thank you Abby!

Olivia · 29 March 2024

Agent replied · 26 August 2024

Hi Olivia We very much appreciate you taking time out to provide us with your feedback following your recent dealings with our lettings department at Chelmsford. I know that Abby in particular will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Amy was great today visiting our flat and logging the problems that we have with it. Very friendly service and genuine concern for us.

James · 17 November 2024

Agent replied · 8 December 2024

Hi James Thanks for your feedback. I am pleased that you found Amy's approach friendly and professional. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Google

Natasha was very polite, knowledgeable and helpful. Thank you very much for all the help. Highly recommend Natasha for all letting enquiries.

Francisco · 9 December 2024

Agent replied · 30 December 2024

Hi Francisco Thank you so much for taking time out to post your review. It's great that you have been happy with the service provided to you by Natasha and that she was helpful and knowledgeable during your dealings with her. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Thank you to Natasha who was very helpful answering lots of my questions! You made the viewing a pleasant experience.

India · 23 December 2024

Agent replied · 30 December 2024

Hi India Thank you very much for posting your positive review. It's great that Natasha was able to answer all your questions and made the whole experience for you a pleasant one. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Josh went above and beyond with chasing solicitors and managing the selling process. Thank you so much for your help.

Nat · 23 December 2024

Agent replied · 30 December 2024

Many thanks Nat for taking the time to post your 5 star award and kind comments for Josh who is based at our office in Chelmsford. Josh is focused on providing the best possible customer care and will go the extra mile to ensure a transaction goes through to exchange and completion. He is proactive in his approach, guiding and supporting whilst keeping all parties regularly updated as the sale progresses. Your feedback is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

I would like to thank Beresford Team and Abby Johnson Marla for the excellent service and support throughout my letting process.thanku very much

Arsh · 3 November 2024

Agent replied · 8 December 2024

Hi Arsh, Thank you for taking the time to leave your review. It's great that you found Abby at our Chelmsford office to be supportive throughout your dealings with her and I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

James came to view flat He did a very professional job as have all the team at beresford in my experience. Thank you Darren s

TheSid · 2 October 2024

Agent replied · 26 August 2024

Hi Darren I am pleased that you found both Tom and Abby helpful and professional during your recent dealings with them. I know they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Excellent service from Beresford, as always. Recently, I accidentally locked my keys inside my flat, and Tom promptly resolved the situation for me. He was extremely helpful, and his assistance quickly eased my anxiety about the keys, especially since it was on a weekend. I commute to London every day for work and occasionally travel around Europe and Asia. Knowing that there are no issues with my home when I’m away gives me peace of mind. I’ve been with them for four years now without any problems or reason to leave.

Yemisi · 28 May 2024

Agent replied · 26 August 2024

Hi Yemisi Many thanks for taking the time to post your review. I am pleased that Tom was able to resolve your issue with your keys swiftly and that you felt reassured that your property was in safe hands. It's great that you have been happy with the service provided to you over recent years and we look forward to continuing to work with you in the future. Steven Bond Managing Director - Residential Lettings

5/5

Google

Exceptional Service and Dedication at Beresfords by Mr. James We recently had the pleasure of working with Mr. James at Beresfords Letting Agency in Chelmsford, and I must say, he exceeded all our expectations. James demonstrated incredible dedication and hard work in finding us a beautiful property that perfectly suits our needs. His attention to detail and proactive approach made the entire process smooth and stress-free. We are thoroughly impressed with the way he managed everything, from the initial search to the final paperwork. His approach was not only professional but also very personal, ensuring that all our preferences were taken into account. It's clear that James genuinely cares about his clients and strives to deliver the best possible results. Thank you, James, for your exceptional service and support. We are delighted with our new home and truly appreciate the effort you put into making this happen. We highly recommend Mr. James to anyone looking for property in Chelmsford. His expertise and thoughtful management are outstanding.

Abdul · 28 May 2024

Agent replied · 26 August 2024

Hi Abdul Many thanks for providing us with your detailed review. It was great to read that you had a positive experience working with James at our Chelmsford lettings office and that he was proactive in finding you suitable accommodation that met your needs. We invest heavily in training for our personnel, so it is particularly pleasing to know that the service provided to you was professional, thorough and personal to you. I know that James will be very grateful for your kind words and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

We are just about to complete on our first property, and Yasmine Freeman has been the Beresfords agent working on the case. She has been incredibly helpful and extremely supportive throughout the whole process. She was very knowledgeable, always in constant contact, keeping us up to date at all times. I would strongly recommend working with her!

Hannah · 28 May 2022

Agent replied · 28 May 2023

Hi Hannah, Thank you very much for taking the time to post your 5 award and positive comments for Yasmine who is based at our Chelmsford office. Yasmine works really hard to deliver the best possible customer service, guiding and supporting from the first point of contact through to exchange and completion. She will ensure all parties are updated regularly throughout the transaction. Thank you for your recommendation, we look forward to assisting you again in the future. We wish you many happy years in your new home. Alison Horsley, Customer Services Manager

5/5

Google

This is just to say that I am more than happy with Beresfords as my letting agents. They are efficient, prompt, courteous and organised. I feel completely calm with them at the helm as I know they are going to sort out anything that is needed for me and communicate clearly. Thank you so much Beresfords and I hope we stay partners for a very long time.

Marion · 9 December 2024

Agent replied · 28 May 2023

Hi Marion, Thank you so much for posting your positive comments regarding Abby. I am pleased that she appears to have exceeded expectations on this occasion. This is no surprise to us as Abby is a real star. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Google

Positive Feedback: Gabby Giedraite was professional, responsive, and made the process seamless. Highly recommend their services.

Kugathasan · 2 January 2025

Agent replied · 9 January 2025

Hi Kugathasan, Many thanks for the 5 star review for Gabby who is based at our Chelmsford office. I am pleased to hear you were impressed with the service she extended to you as I know how hard she works to ensure the sales process is as stress-free as possible. Thank you for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

James from Beresfords Duke Street was particularly helpful in this instance. Prompt with a manner to give one confidence James sorted out my issue with the minimum of fuss,

Barry · 28 May 2024

Agent replied · 26 August 2024

Hi James Many thanks for taking time out to post your review. I am glad that James and the lettings team in Chelmsford were able to solve your issues promptly and efficiently. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

a. Communication: I found the communication with Beresfords to be excellent. They were always prompt in responding to my queries and providing clear information.Here i would like to mention one of the staffs name especially, James Annetts. b. Property Maintenance: The property I rented through Beresfords was well-maintained, and any maintenance issues were addressed promptly and efficiently. c. Professionalism: I was impressed by the professionalism of Beresfords' staff members throughout the rental process. They were courteous, knowledgeable, and conducted themselves with integrity. d. Transparency: Beresfords was very transparent in explaining all terms and conditions of the rental agreement. I appreciated their honesty and clarity in all aspects of the rental process. e. Customer Service: Overall, I am highly satisfied with the level of customer service provided by Beresfords. They were attentive to my needs and ensured a smooth rental experience from start to finish. f. Suggestions for Improvement: While my experience with Beresfords was mostly positive, I believe there is always room for improvement. One area they could focus on is enhancing the online platform for submitting maintenance requests, to make it more user-friendly and efficient.

Vidhya · 29 March 2024

Agent replied · 26 August 2024

Hi Vidhya Thank you so much for taking the time to provide such detailed feedback. It's great that we appear to have met or exceeded your expectations in almost every area. As a business we invest heavily in both the training and ongoing development of our personnel, so it is always refreshing when we receive this type of feedback. I am grateful for your comments regarding the submission of maintenance requests. We do have a facility to do so on our website, but will certainly take your comments on board and consider ways of improving the ability to do so via other online facilities. Steven Bond Managing Director - Residential Lettings

5/5

Google

Rhi has been great throughout the process, highly recommend, after viewing with other estate agents this one stands far above.

Jason · 19 October 2024

Agent replied · 10 November 2024

Hi Jason, Many thanks for the 5 star award for Rhiannon at our Chelmsford office. Rhiannon works hard to provide the best possible customer care and will appreciate your kind comments and recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Thank you for the prompt and effective service- my request for loft access ladder was handled swiftly and smoothly, which i really appreciate

Erum · 26 February 2026

Agent replied · 26 March 2026

Hi Erum Thank you for your recent review. I am pleased that your request was dealt with swiftly and efficiently bour our team in Chelmsford. We all very much appreciate … More

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Questions about Beresfords Chelmsford

How many reviews does Beresfords Chelmsford have?

Beresfords's Chelmsford office has 479 reviews across 1 platform: 479 on Google.

What is Beresfords Chelmsford's rating?

Beresfords Chelmsford is rated 4.5 out of 5 across all 479 reviews, and 4.5 out of 5 on Google from 479 reviews.

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Chelmsford won Trusted Agent; Beresfords, Brentwood won Gold; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.

Where is Beresfords's Chelmsford office?

Beresfords Chelmsford, 10 Duke Street, Chelmsford, CM1 1HL.

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