Every review we hold for the Caversham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEvie and team were really helpful and profressional which helped a smooth transition. Romans offer lots of additional features and services through partners which help make moving easier for their customers.
Lianne · 24 February 2020
Agent replied
Hi Lianne Thank you for the recent 5 star review of our Caversham branch. It's very pleasing to read your comments and we are glad Evie and the team could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
★★★★★ 1/5
Google0/5 if I could! Absolutely awful, would never recommend!
Very high fees for tenants for poor service.
We rented a studio flat with them, it got infested with rats, we reported this officially (it took 2 weeks for exterminator to be arranged).
Poor communication within branch, branch manager unable to speak with our property manager so had to explain 2 years of complaints. Most not dealt with, like roof damage from wind was never fixed and it had been several months.
We received NO compensation for what was an on going and reoccurring infestation. Extremely stressful time. Obviously we moved out as soon as we could.
To top it off, today we called the branch 10min before closing to check if any post was received at our old address and you could actually hear the phone be picked up then hung up instantly. Twice, so not a mistake. Wow.
Natalie · 30 July 2019
Agent replied
Hi Natalie, we regret to hear of the issues that you have had when renting with us and our team at Caversham. As a business we pride ourselves on providing our tenants with the highest level of assistance throughout their experience particularly if any maintenance issues arise, so it’s disappointing for us to hear that you feel you didn’t receive this throughout your dealings with us. In respect of your comments around our fees we do try to be competitive with these. We are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark as well as The Property Ombudsman, we are a clear and transparent agent that advertise our fees to ensure we disclose all charges and do not add fees later on down the line of any tenancy. We’re concerned by your comments around your calls to the branch and can appreciate that if your calls were answered and then hung up on why this would cause frustration, we would like to offer our apologies for any disappointment caused because of this. I understand Matthew Hembra the Lettings Manager within the branch spoke with your co-tenant on Saturday and confirmed that we hadn’t received any post for yourselves. We recognise the importance of our customers comments about their experience with us as ultimately it feedback such as this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We would like to offer our apologies for the issues you have faced that you feel the service you have received has not been up to the high standards expected of us here at Romans. Should you wish to discuss your issues further then please feel free to contact us on 01344758596. Kind Regards, Romans
★★★★★ 5/5
GoogleHad our property valued by Romans last month by Simon from the Caversham Branch. I was very impressed by his confident, friendly and positive approach and he gave us loads of background information and average sale prices for the area within the last year to fall in line with the valuation - none of which we got from any of the other agents we had round. He was very open and honest with his valuation. We aren't marketing the property, it was purely a valuation and we had no 'pushy sales' techniques or any pressure to sell the house. It was a pleasure to deal with them and would highly recommend them.
Laryne · 29 July 2019
Agent replied
Thank you for your positive review relating to Simon and our Caversham Sales office. Customer service is very important to us as a local property company and we now look forward to helping you move in the future when you are ready. Regards Jon Roberts Director Residential Sales
★★★★★ 1/5
GoogleAbsolutely diabolical from start to finish. Extortionate fees (approx 3x more than I paid my previous estate agents and at least double what I have paid any other company); poor communication between staff members resulting in my having to take a morning off work to deal with an ID issue; messed us around twice with moving dates; as a management company they are no better - you are forced to use their FixFlo system to report faults and then nothing ever comes of it - then when you have something fixed yourself they have a go at you; getting stroppy when you don’t follow the rules in their welcome pack but then when you do they look at you blankly and tell you it’s not necessary; upon informing them that I had moved out had to remind the same member of staff three times to call the remaining tenant and not me; the list goes on.
Besides one particularly helpful member of staff - Katrina, whom I couldn’t fault at all - my advice would be to avoid this branch/company like the plague.
Helen · 29 July 2019
Agent replied
Hi Helen, we are really sorry to hear of the issues you faced throughout your dealings with us but appreciate your honest feedback about your experience. I have had the opportunity to review your tenancy record on our system and discuss your points with the teams. In relation to your comments surrounding fee’s we are saddened to read that you feel Romans fee’s for tenants are so high, we are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark as well as The Property Ombudsman and are a clear and transparent agent that do not add fees later on down the line of any tenancy. We recognise that an important factor in our business which allows us to deliver good service to our customers stems from our internal communication and cohesiveness between departments. The branch, property management teams and administration teams are aware of and understand the importance of effective communication between themselves and can only offer our apologies if you do not feel they communicated effectively between themselves throughout your experience and that this led to issues; one part of your review which ties into this is where you state you had to take your morning off work to deal with an ID issue. When viewing our system it does seem that a few days prior to your tenancy commencing we were still in need of your right to rent documentation and can appreciate why it may have been inconvenient for you to take the morning off work to visit the branch and provide this; the importance of this documentation would likely have been discussed with you during your application by the team but is also highlighted within the Tenant Guide given to you during your application. The Right to Rent documentation is something that we must check legally to abide with government legislation to verify that you are able to rent a property within the UK and we could not have moved you into the property if we were not provided with this which I believe would have posed significant problems. You have stated that your move in date had been messed around by the team however when viewing your application documents it can be evidenced that your proposed move-in date was the 20th of October 2017 and your tenancy did actually commence on this date. In regards to your points surrounding Fixflo this a system we use at Romans which allows tenants to easily report maintenance issues during their tenancy as it generally allows for faster fixes and easy tracking of repairs for tenants. If issues are reported through this system which are deemed to fall under the responsibility of the landlord then the team would relay these onto the landlord seeking their authorisation to proceed with repairs, for the sake of transparency whilst we act as managing agent on behalf of the landlord we are unable to proceed with any repairs without first obtaining the Landlords consent. Any repairs deemed to be the Landlords responsibility during a tenancy do need to be reported to us and should not be undertaken by a Tenant. If there were repairs that were required during the tenancy and they were deemed to fall under your responsibility as tenant then clause 10.5 of the Tenancy Agreement would have come into effect and the Landlord would have supplied written notice of the repairs to give you as a tenant a chance to conduct these within a reasonable time frame or instead the landlord could conduct with their own contractor and charge the reasonable cost of work to the tenant. Where you mention you had moved out and were still being contacted by the team I can understand that this may have been inconvenient for you, despite moving out you were still liable for the property up until the end of the fixed term after notice was supplied to vacate the property it was for this reason the team still needed to contact you to ensure viewings could be undertaken if they could not get hold of your co-tenant. After taking into account the points raised above I do not believe that Romans have acted incorrectly during your experience with us however we would like to offer our sincere apologies that you felt the service you received from us fell below the high standards we expect of Romans. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. If you would like to discuss this then please do not hesitate to contact me at jgilliland@romans.co.uk or on 01344758596. Kind Regards, Joe Gilliland, Romans
★★★★★ 5/5
GoogleRomans are the only agents I know who will not blink an eyelid or catch a split seconds' sleep until they find a suitable place that you are gonna be most happy with. They sincerely share in your need to have a house and can relate with you from a genuinely concerned perspective.
This has been the case with me and my wife and now we are happy to have waited on Romans to come through. The process was easy and when it had to be tailored to our timing, Romans was able to get their F1 speed on for our sake.
Big thanks to the team in Caversham, they are my favorites.
Paul · 24 May 2019
Agent replied
Hi Paul, thank you for taking the time to leave this review, we are so happy to read such wonderful comments about the Romans group. Here at Romans we are passionate about property, we always want to deliver the highest level of service to our customers and so we are pleased that we have been able to do this and help you find a property you are happy with. We will relay your comments onto the team at Caversham to make them aware of your thanks and who I am sure will be delighted to read your kind words. We hope that we can be of service to you again in the future. Kind Regards Romans
★★★★★ 5/5
GoogleMany thanks to Megan for responding so promptly so all my messages and to taking ownership of the issues that can arise with rentalsPositiveResponsiveness, Professionalism
Paul · 20 June 2021
Agent replied · 19 June 2024
Dear Paul
Thanks for taking the time to leave us a review about Megan at Romans Caversham. We really appreciate your feedback.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleExcellent service when helping us to re let a property. Highly professional, great communication at regular intervals and sensible advice to secure a tenant in quick time. Our thanks to Marianna.
Diane · 29 July 2019
Agent replied
Thank you for your kind comments and positive review about Marianna and the Caversham office. Customer service is very important to us and I have passed your comments on to Marianna.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleI recently dealt with Simon and Dave in Caversham when buying my first home. I found them both very helpful and on the ball and would defiantly recommend them. Thanks guys!
Nigel · 29 July 2019
Agent replied
Thank you for your positive review relating to your purchase through our Caversham Sales office. Customer service is very important to us as a local Property Company and good to see Simon and Dave looked after you whilst buying. Regards Jon Roberts Director Residential Sales.
★★★★★ 5/5
GoogleAnais Payne was really helpful and quick in finding us a place to rent, has been a very smooth process.PositiveResponsiveness, Quality, Professionalism, Value
Sam · 25 August 2021
Agent replied
Hi Sam Marshall-clarke,
Thank you for the great review of our Romans Estate Agents Caversham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely excellent service - was really impressed with the efficiency of how they worked, particularly Ayse, our agent - who was simply fantastic.
Jacob · 21 August 2021
Agent replied
Dear, Jacob Fritz, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleAnais was very helpful and informative. It made the moving process swift and easy. I recomend using romans :)
Oliver · 14 March 2022
Agent replied
Dear Oliver
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLooking for a rent in a different city is always a challenge. My agent, Anais Payne, from Romans Lettings, has helped me through this process. She gave me the information that I needed at the right time. She has been very professional in this special pandemic time, a pleasure to work with.
I would highly recommend to contact her and the agency whenever in need of a nice place to stay!
Simina · 16 June 2021
Agent replied
Dear Simina T,
Thank you for the great review of our Romans Estate Agents Caversham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe've had a really positive experience with Romans. Ayse Yerlikaya was extremely helpful and efficient.
Lesley · 16 August 2022
Agent replied
Dear Lesley,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReceived brilliant service from Romans Lettings Caversham branch and Ayse Yerlikaya who showed us the current property we have moved in. She was friendly and detailed in her approach. She kept us well informed throughout the process and was always available to respond to any queries.
Moving house is very stressful but the service from Romans made the letting aspect very smooth. Highly recommended.
Som · 17 June 2022
Agent replied
Dear Som ,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleGood customer service and Anais Payne was extremely helpful in answering my queries.
Jonathan · 15 October 2022
Agent replied
Dear Jonathan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleWe made an offer on a property last year (June) for the asking price on a property in Amersham road. The vendors had not found another property
In December I received a call from Josh who enquired if we still wanted to hold onto the property because the vendors have still not found a property. I said yes I will wait. In January I received another call from Josh to advice the vendors don't want to keep us waiting any longer because they had still not found a property. The house came off the market in Feb and back up in March for 45,000 more. Obviously the agents commission increased. The property quickly sold.
The whole situation seems staged to me. Funny how the vendors found another property after getting another 45,000. Thanks for wasting my time when your clearly had no intention to sell to us. Oh well guess the vendors and agents benefited at our time being wasted.
Josh and the vendors clearly wanted us to pull out so they can get a better deal. Be careful. It's all about the money.
PRIYA · 30 July 2016
Agent replied
I am very sorry to read your comments relating to you trying to purchase a home and would be more than happy to meet with you to discuss how market conditions influence property prices. I can be contacted on 0118 9538701 or e-mail jroberts@romans.co.uk. Regards Jon Roberts Director Residential Sales
★★★★★ 5/5
GoogleRomans have provided excellent support during our move.
Anais was particularly quick to answer our questions and provided useful advise through the process.
Ali · 5 March 2021
Agent replied
Dear Ali Fish,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Relations Team
★★★★★ 5/5
GoogleMegan Setchell has been very helpful and efficient in solving any issues we had with the property.
Alexey · 14 March 2022
Agent replied
Dear Alexey
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleKind and friendly team. Special thanks to Megan Setchell for always being so considerate, helpful and knowledgeable.
Ralitza · 14 March 2022
Agent replied
Dear Ralitza Stoyanova,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe recently went through a very difficult 9 months with a Tennant who was not paying rent. As any landlord who has had to evict someone will know, it's a lengthy court process. As we are not in the UK most of the time now it was more difficult. Romans were very supportive through the process and often went over and above with court appearances, meeting bailiffs and general on the spot management. Great service.
Michael · 29 July 2019
Agent replied
Hi Michael Thank you for taking the time to let us know how we did. It is very pleasing to hear that the team at Romans were so supportive and helped you during the process. We hope to be of service to you again in the future. Kind regards Romans
★★★★★ 5/5
GoogleWe bought a property, Fourwinds, in Chalkhouse Green, through Michael Sharp at Roman’s. They were efficient, friendly & helpful throughout the whole process. Thank you Michael and team!
Driekie · 30 July 2018
Agent replied
Thank you for your comments about Michael who always works very hard for our much valued customers. Regards Jon Roberts Director Residential Sales
★★★★★ 5/5
GoogleMegan has been very helpful and communicates quickly regarding any property issues.PositiveResponsiveness, Professionalism
Dan · 20 June 2022
Agent replied · 19 June 2024
Dear Dan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRomans were extremely helpful throughout the buying process. They answered all my questions and were very responsive whenever I needed help to move things along.
Lizzie · 17 November 2024
Agent replied · 8 December 2024
Dear Lizzie Peck
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with Chloe and the Caversham Branch. Really helpful throughout our entire process!
William · 13 April 2025
Agent replied · 13 April 2026
Hi William,
Customer care is important to us so we really appreciate you taking the time to … More
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