Trusted Agent profile · Caversham, Berkshire
★★★★★
381 reviews across 1 platform
13 Bridge Street, Caversham, Berkshire, RG4 8AA
Part of Romans, see every office.
Romans's office in Caversham, Berkshire, at 13 Bridge Street, is rated 4.6 out of 5 across 381 reviews on 1 platform, including 381 Google reviews rated 4.6.
Every review we hold for the Caversham office, from every platform, shown as written. First names only.
5/5
GoogleGood experience lots of communication with the process of our application, all went smoothly very professional at all stages. Would highly recommend, we dealt with Anais from Romans
Dear Andrew, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAnais has been extremely helpful during our move and is very quick to return calls/emails regarding any queries I had/have :)
Dear Megan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAt present renting through Romans and just want to say a big thank you to Romans team and especially Jess Glynn for helping us though move and for the all support and help, excellent personal customer service. Thanks Milena and Michal
Hi Michal Thank you for the recent 5 star review. It is very pleasing to read your comments about Jess and the team and glad they could provide such a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleWe moved into a property last week and will highly recommend Romans. Ayse Yerlikaya from the Caversham office was my main point of contact during the entire rental process. She is responsive, attentive and willing to address any concerns or queries prompty. The property management team has taken over now and we hope that we get the same experience as we did with Ayse :)
Dear Shishil Shetty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans worked very hard to find a buyer for us in what proved to be a difficult climate but find one they did and we have since completed.
Dear Geoff Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleThanks Ayse Yerlikaya. Your support and guidance during our house renting process was fabolous...:) I want to thank you on behalf of Romans and strongly recommend to be a partner of Romans.
Dear, Ilkay Furmaz, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleAttentive and supportive. I was new to letting in the UK and they took the time to answer any and all questions that I had.
Hi Karin Rytter, thank you for taking the time to leave a review for us at Romans Estate Agents Caversham. We're happy we could meet your expectations!
5/5
GoogleI have been renting from Romans Caversham branch for 4 years now! Most hassle free renting experience ever! Special thanks to Megan for being always fast and helpful!
Dear Varvara Alimisi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDo not rent a house which is managed by Romans. I have rented a house through Romans in Dec 2019. During my visit to the property I have requested that the dampness in the Living room to be sorted before we move in as it looked like it may need couple of weeks work. Plus two more issues regarding the Gas and Sofa. It was all Agreed. But the day I have moved in none of those were sorted. I had no option but to move in as I have moved out of the previous flat already. Romans never helps the tenants and are always focussing on pleasing the Landlords irrespective of the peril the tenant may be in.NegativeResponsiveness, Quality, Value
Dear Ms/Mr Jobe, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Caversham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleI have rented through Romans for 3 years and I recommend them without reserve. They have always been professional and have acted ethically and with absolute integrity. I would particularly like to mention Jess as she really doesn't appreciate how good she is. Her communication skills are excellent and she is a wonderful Ambassador for Romans values. You will be very fortunate to rent a property Romans manage as, although they are a growing company, they know your name, take time to listen and evaluate issues which results in problems being addressed quickly and efficiently.PositiveResponsiveness, Quality, Professionalism, Value
Hi J Donohue, Thank you for the great review of our Romans Estate Agents Caversham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI had an amazing experience with Romans especially the Caversham Branch. Thankyou to the team for your professionalism. Anais Payne we greatly appreciate all the guidance you offered us during our tenancy process and the support you and your team members continue to offer as we settle in. Keep up the great work .
Dear Damaris Muumba Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had an amazing experience with Romans especially the Caversham Branch. Thankyou to the team for your professionalism. Anais Payne we greatly appreciate all the guidance you offered us during our tenancy process and the support you and your team members continue to offer as we settle in. Keep up the great work .
Dear Damaris Muumba Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of dealing with Anais from Romans and I would like to say a big thank you to her. She is fantastic person. She is really quick in communication, responsible, polite and friendly. She always strives to help me as much as possible, explain me all about the proccess and she is really patient with all my questions. I highly recommend cooperation with Anais and Romans!
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've recently rented through Romans, and all credits go to Jess. Jess is amazing, and she helped me from begging to end of the process. Really I would like to appreciate. Thanks Jess
Hi Vinod Kokkalaki, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Caversham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRomans are efficient and easy to deal with. Good customer service. Special thanks to Ayse.
Dear Kelvin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleRomans has been very efficient at dealing with various issues with the properties. Recently, Jess Glynn was accomodating and did the necessary arrangements when we had to leave the property.
Hi Myriam Faure, Thank you for taking the time to review your recent experience with our Romans Estate Agents Caversham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleI didn't have a good experience as a tenant with the check out process.
Hi David, I'm sorry you didn't have a good experience with the check out process, if you … More
1/5
GoogleI can't understand positive opinions. Forget about your deposit. If you are a landlord - don't leave your house unattended and don't allow them to do any unprofessional house maintenance without your control. They don't care of your property - they need your money in every way they may do in. Unprofessional company, changes of employees means that no one is responsible for anything and you will wait weeks for answers for every email. Check every point of your agreement e.g. you have 7 days to reply for any message, but they can answer after 2-3 months without any consequences(!!!). So I always have to wait. I must admit that they have nice modern office and may be kind for you.... until you sign an agreement. I moved out from the house half a year ago (!!!) and they still know how to make new problems with additional final cleaning costs. They don't take any responsibility for their own incorrect calculations and you will not hear "sorry"!!! If they know that you will not deal with them again (because you changed your letting agency or moved abroad), they will take every pence from you without showing real bills etc. We used "no deposit option" and they have a real issues with calculations, they extending their bureaucracy and they expect horrendous fees for any independent mediation if you don't agree with them and expect to see the bills. As a landlord or tenant you don't have a right for independent help - they know that you will not go to the lawyer if questioned payments are low like 1-2 k £ - you must pay them for an independent disp/settlement. There are a lot of real estate agencies in Berkshire and I hope that the current crisis will do positive changes on this market.
Hi Robert, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Caversham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk. Kind regards, Hannah - Customer Relations Team
4/5
GoogleI've had a great experience letting through Romans so far. All the staff I've dealt with have been very friendly and helpful, with Jess in particular. She made the whole virtual viewing process really straight forward, answering all my questions fully and going out of her way to film an extra video of the entrance to the property for us. Any issues that have arisen through the application process have been handled and resolved well. Very happy.
Hello Hannah Trout Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
4/5
GoogleRomans has been very efficient at dealing with various issues with the properties. Recently, Jess Glynn was accomodating and did the necessary arrangements when we had to leave the property.
Hi Myriam Faure, Thank you for taking the time to review your recent experience with our Romans Estate Agents Caversham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleRip off merchants, expect charges for everything. Worst customer service of any estate agent. Manager Tanya is a horrible "person". So unprofessional avoid this company at all costs otherwise it will cost you!!
H James, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your recent experience. Please reach out to myself on 01344753100 at your earliest convenience and we will do our best to turn your experience around. Kind Regards Joe Gilliland Customer Care Manager
4/5
GoogleIt was great working with a group of professionals at Romans. Danielle Ashton was very helpful and responsive.PositiveResponsiveness, Quality, Professionalism
Dear Noosh S! Thanks for the amazing review and star rating! All the best, Customer Care Team
4/5
GoogleI've had a great experience letting through Romans so far. All the staff I've dealt with have been very friendly and helpful, with Jess in particular. She made the whole virtual viewing process really straight forward, answering all my questions fully and going out of her way to film an extra video of the entrance to the property for us. Any issues that have arisen through the application process have been handled and resolved well. Very happy.
Hello Hannah Trout Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleWe have been dealing with Jess Glynn in re-letting our property and were considering moving to another agent however, Jess found an ideal tenant and negotiated a very satisfactory agreement, addressing all of our concerns and really going out of her way to retain our custom. It was purely her tenacity, going beyond our expectations and personal attention that made us confident that Romans were the right people for our managing agent.PositiveResponsiveness, Professionalism
Hi Martyn , we strive for 100% satisfaction, and it is great to see you had such a positive experience at Romans in Caversham. Thank you for taking the time to share your comments with us, and we are sure Jess will appreciate your review. Thank you from The Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Caversham office has 381 reviews across 1 platform: 381 on Google.
Romans Caversham is rated 4.6 out of 5 across all 381 reviews, and 4.6 out of 5 on Google from 381 reviews.
Romans Caversham, 13 Bridge Street, Caversham, Berkshire, RG4 8AA.
