Every review we hold for the Caversham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've just moved into a rented property and have been really impressed with the professional service provided by Molly and Anais throughout the letting process. They kept me updated, responded when they said they would respond, and answered all my queries promptly. I would choose Romans again.
Mjet · 26 January 2021
Agent replied
Hi Mjet,
Thank you for taking the time to review your recent experience with our Romans Estate Agents Caversham branch. It's pleasing that we could provide you with a positive experience and that you would choose to use Romans again.
Please don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI am very happy and lucky to meet AYSE YERLIKAYA. She patiently lets us Hong Kong people understand the differences of renting in the UK. Thank you very much for her help.
CP · 30 December 2022
Agent replied
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service. used for tenant finder service
Gan · 10 August 2024
Agent replied · 24 August 2024
Dear Gan Holl
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service! Thoroughly enjoyed buying my first home via the lovely gentlemen here, Peter,Simon, Opio, and Josh - always on hand to help, responded to enquiries very quickly and gave me the best assurance along the way. I would also highly recommend the mortgage team - very happy customer!
Alisha · 29 July 2019
Agent replied
Great to read the whole sales team looked after you when purchasing your first home and if you ever want to move again we would be delighted to sell your home in the future. Regards Jon Roberts, Director, Residential Sales
★★★★★ 1/5
GoogleNot professional. Two times never turned up for viewings and never bothered to call to let you know viewings been cancelled. Never discusse the terms and conditions of advertising with them unless you ask.
A · 16 August 2022
Agent replied
Dear A R Ali,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleSimon provided us with great, professional advice during our home move. He kept us informed throughout the process, which given the delays to our move, caused by the pandemic, was very helpful. I would recommend Romans in Cavesham if you are looking to buy a house.
Ben · 24 May 2020
Agent replied
Hi Ben, we're so happy we were able to help you out! Thank you for taking the time to review your experience with Simon and our Romans Caversham branch. It's pleasing that we could provide you with an excellent service. Thank you from the Customer Service Team.
★★★★★ 4/5
Googledealing with this company is amazing. The property was sorted within weeks ,communication has been great from the start.
i was kept up to date each step of the way .Ayse and molly helped throughout .
would definitely recommend !!
Deepali · 9 September 2021
Agent replied
Dear Deepali Gupta,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have been liaising with Kayleigh from Romans Caversham regarding a number of property management problems and she has always dealt with them in a professional and efficient manner and I could not recommend her highly enough .
Sean @ TLP
Tony · 16 June 2021
Agent replied
Dear Tony Lees,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Caversham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleJess has helped us in moving to our new home, she has been very kind and proactive in answering all my queries. My previous experience with Romans was not very great but Jess changed my perspective by providing an excellent service during this period.
G · 26 August 2020
Agent replied · 26 August 2023
Hi there Thank you for the recent review of our Caversham branch. It's pleasing to read your comments about Jess and glad she could provide you with a positive experience this time around. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleMegan Setchell has been outstanding in providing customer service. Her professionalism and understanding of the business is very much appreciated.
Mel · 14 March 2022
★★★★★ 5/5
GoogleWe recently let a property with Romans and could not rate them highly enough. Always responsive, professional and went out of their way to help us. Best lettings agents we've ever been with.
Rich · 29 July 2022
Agent replied
Hi Rich Taylor,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Caversham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 3/5
GoogleThey're alright. Maybe they have a small team, so usually nobody picks up the phone in one go. They do call back though.
Ash · 3 July 2023
Agent replied · 30 December 2023
Ashwath Purushotham, thank you for taking the time to leave us feedback about your experience with us.
★★★★★ 3/5
GoogleThey're alright. Maybe they have a small team, so usually nobody picks up the phone in one go. They do call back though.
Ashwath · 29 June 2023
Agent replied · 29 July 2023
Ashwath Purushotham, thank you for taking the time to leave us feedback about your experience with us.
★★★★★ 5/5
GoogleWe have had a really worrying time and Jess Glynn and Katrina Atkins have been very prompt with returning emails. Thankyou both so much for your help and assistance that has enabled us all to stay in a home which we love.
Alison · 15 October 2020
Agent replied
Hi Alison Lane,
Thank you for taking the time to review your recent experience with our Romans Estate Agents Caversham branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe had a good experience with Anais Payne, she was very helpful, friendly and answered any questions we had promptly. I definitely recommend cooperation with Anais and Romans!
Cheran · 14 November 2022
Agent replied
Dear Cheran
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a great experience at Romans Caversham, and we cannot fault the excellent communication and service from Ayse. Our new tenancy was handled quickly and professionally. From our experience so far, we would highly recommend them.PositiveResponsiveness, Professionalism
Hannah · 20 June 2021
Agent replied · 19 June 2024
Hi Hannah, your wonderful feedback and rating mean a lot to us and we appreciate you leaving us a great review.
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleJess has helped us in moving to our new home, she has been very kind and proactive in answering all my queries. My previous experience with Romans was not very great but Jess changed my perspective by providing an excellent service during this period.
Gitika · 25 September 2019
Agent replied
Hi there Thank you for the recent review of our Caversham branch. It's pleasing to read your comments about Jess and glad she could provide you with a positive experience this time around. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleI recently moved home and Chloe from Romans was extremely helpful throughout the process.
Gaurav · 16 December 2023
Agent replied · 30 December 2023
Dear Gaurav Aggarwal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic service! We are very happy with the service provided by our letting advisor Anais Payne, she is professional and very helpful, always polite and responsive in answering our inquiries.
Felix · 16 August 2022
Agent replied
Hi Felix Luk, thank you so much for your positive comments about Romans Estate Agents Caversham and the service provided by Anais!
Thanks again,
John Sumner
Regional Lettings Director
★★★★★ 1/5
GoogleEmailed on the day a property goes on the market. No response now the property has gone 3 days later. Called the agent they said they left a message... they lied. No messages no emails no voicemails...will do my best to avoid romans from now
Berkshuh · 6 February 2019
Agent replied
Hi Eamonn, we're disappointed to hear of the negative experience you have had with the team at Caversham. I have discussed your review with the team and If you are willing to give us another chance, please contact Jess on 0118 953 8792 to allow us the chance to turn your experience around. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleI rent out a property through Romans Caversham, l have found Jess in particular to be proactive and extremely helpful. She has made my recent experience easy, painless and has guided me through the process. Thank you.PositiveResponsiveness
Laura · 20 June 2021
Agent replied · 19 June 2024
Hi Laura Monavari,
Thank you for the great review of our Romans Estate Agents Caversham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleRomans have been a great help in managing an old property in Henley. Matthew Hembra has made the process of moving out smooth and efficient. I would recommend Romans to both landlords and tenants.PositiveResponsiveness, Quality, Professionalism
Belinda · 25 August 2021
Agent replied
Hi Belinda Rose,
Thank you for the great review of our Romans Estate Agents Caversham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and always available when you need information. I had the pleasure of working with Jess who was extremely good and despite a few bumps in the road, she made the entire process very easy and fast. Overall, would recommend 100%
Ginju · 24 December 2019
Agent replied
Hi Ginju Thank you for the recent 5 star review of our Caversham branch. It's pleasing to read your comments and glad that Jess could provide you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleRomans Caversham sold our house quickly for a price we were happy with and then found a property that was exactly what we were after and within our budget. We couldn't ask for more than that. Great service throughout.
David · 4 July 2020
Agent replied
Hi David Evans,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Caversham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Romans Estate Agents Caversham
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