Trusted Agent profile · Cardiff
Verified
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience with the property service, thanks especially to Sara. She went above and beyond to help me resolve and secure my new contract, even though I was still in the process of settling matters related to my previous …
Thank you so much for sharing your experience! We’re thrilled to hear Sara made the process smooth and stress-free!
5/5
GoogleSpoke to Paige at Seraph who responded quickly and politely to my request for an electrician to attend. Thank you Paige!
Thank you for your feedback! We’re glad Paige was able to help you promptly and professionally with your request for an electrician. If you need any more assistance, don’t hesitate to reach out!
5/5
GoogleThis is the first time we’ve worked with this real estate agency, and we’re delighted. Professionalism, expertise, and quality service. …
Many thanks for taking the trouble to post this fantastic 5 star Google review for our Ashford Lettings office and especially Layla. We are delighted to hear that you’re delighted with the professionalism, expertise, and quality service. We … More
5/5
TrustpilotA member of your teamChloe was very…
A member of your teamChloe was very helpful and am happy with her service. Thanks
Thanks very much for your review, we appreciate you taking the time!
5/5
GoogleI was v grateful to the team at Seraph Management especially Nicola Smith and one of the directors who helped me solve a worrying problem . Indeed I was reassured by them and after they looked into the matter my mind and worries were put to rest . Many Thanks . Babs ALandlord of apartment in Landmark Place.
Thank you for the 5* review and after reading the comments we can see why! We are so pleased to hear how Nicola has been helping you, thats what we are here for! Thank you.
5/5
GoogleCallum has helped resolve an issue I was having in a quick and thorough way. Many thanks
Thanks Kynberley, I'm glad that you have been pleased with the service.
5/5
GoogleSara was lovely during the process
Thank you for the 5* review!
5/5
GoogleAmeera Malik was incredibly helpful, ensuring the contractors completed their work while keeping me informed throughout. Excellent service and communication!
Thank you for your kind words! We're delighted to hear that Ameera provided excellent service and kept you well-informed throughout the process. We truly appreciate your feedback!
5/5
GoogleVery timely call out to the boiler issue and very professional and warm person to deal with. thanks Kaitlin Vanner
Thank you for your 5 star review! We're delighted to hear that Kaitlin responded promptly to your boiler issue and provided a professional service. We appreciate your kind words. … More
5/5
GoogleFreya Oatridge is prompt to emails responds and updates me on progress. I felt empathy and that means a lot.
Thank you for sharing your experience with Freya Oatridge! We're thrilled to hear that she has been prompt in responding to emails, keeping you updated on progress, and showing empathy. Your feedback means a lot to us! … More
5/5
GoogleIt is always a pleasure working with Ameera. She is great at communicating and always clear with instructions.
Thank you for your kind words & 5* Review!
5/5
GoogleRobyn has been a pleasure to deal with regarding issues, fast response and always going above to solve them
Thank you for your review! We’re glad to hear that your boiler issue was addressed quickly and efficiently. Your satisfaction is our priority, and we’re here for any further assistance you may need!
5/5
GoogleThank you for all the help since moving into my property, you guys are awesome :)
Thank you for your feedback! We're glad Sara Hughes could handle your contract renewal and support you with any issues. Please don’t hesitate to reach out if you need anything else!
5/5
GoogleSara Hughes was amazing in dealing with the issues we had with the property. The contractor who carried out work ok the windows was efficient and actually explained what was done and why. Thank you for the help on this matter.
Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that Sara Hughes provided you with amazing service in resolving the issues you had with the property. It's great to know that the contractor who … More
5/5
GoogleHe did his work nice
Thank you very much for your review!
5/5
GoogleGreat follow up and quick response to my email enquires , got new washing machine replace in my apartment. Thanks to Sara Hughes
Thank you for your kind words! We're delighted to hear that you had a great experience with our follow-up and quick responses. Sara Hughes will be so pleased to know her assistance made a difference in getting your new washing machine replaced.
5/5
GooglePrompt response when house needs servicing. ♥️
Thanks very much for your review
5/5
GoogleAlways been a pleasure working with Ameera, very quick at responding and clear on instructions.
Thank you for your 5* Review! We will pass on your kind words to Ameera!
5/5
GoogleI took one room 4 lawn terrace through seraph property management.i have lived here almost 1 year and three months.I interacted too many letting agencies in UK.But James Douglas and seraph estate are most trusted letting agency.They always …
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience at 4 Lawn Terrace. Hannah and Sara will be thrilled to hear your kind words, and we truly appreciate you sharing your experience with Seraph.
5/5
GoogleI have always found this Team to be very kind and helpful. Thank you
Thank you for your 5* and kind words!
5/5
GoogleFreya has been very helpful and professional helping to manage our property in Treforest. I’d highly recommended
Thank you for sharing your experience! It's wonderful to know that Freya has provided such professional and helpful service in managing your property in Treforest. Your recommendation is greatly appreciated!
1/5
GoogleSadly zero stars is not an option Seraph have been 'managing' our building for over a year now, having acquired the responsibilities of the prior managing agent. …
We are sorry to see your review and appreciate you taking the time to share your feedback. While we do not agree with some of your comments, we take all client feedback seriously. A senior member of our team will reach out to you directly to discuss your experience in detail and work toward a satisfactory resolution.
5/5
GoogleI have a really good working relationship with everyone at Seraph. Ameera in particular is always so friendly and happy to help
Thank you for your 5* review!!
1/5
GoogleHad sewer gas coming out of the shower for a whole year, they did nothing to fix it, nothing to do with the cleanliness of the shower I poured 2 bottles of mr muscle drain cleaner. The trap to stop sewer gas coming up wasn't fitted properly …
We’re very sorry to hear about the issues you faced during your time with us. We take all feedback seriously, and the issues are concerning to hear, however, our records indicate that we addressed the matters reported, including the … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seraph Property Management's Cardiff office has 624 reviews across two platforms: 573 on Google, 51 on Trustpilot.
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 624 reviews, and 4.3 out of 5 on Google from 573 reviews.
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
