Seraph Property Management reviews

★★★★★ 5/5

Google

Prompt response when call upon any issue. Kudos to Sara for prompt response and follow ups. I want to also give a massive thank you to Lesha Rose for resolving an urgent repair issue with my shower so quickly. From the moment I reported the problem, Lesha was extremely prompt, communicative, and efficient in getting a contractor booked and the issue sorted out. It’s rare to experience such fast, hassle-free service from property management, and Lesha's helpful and professional attitude made a stressful situation completely stress-free. Truly fantastic customer service!

Ugochukwu · 24 September 2026

★★★★★ 5/5

Trustpilot

In our experience, very good

Having dealt with a few property managers over the years, Seraph have been the best by far. In our experience they do respond to messages, lines of communication are pretty clear, they have already tackled fire safety issues that other companies seemed unable to deal with and they are now making an effort to work with owners to improve the building at a reasonable cost, and over an agreed timeframe. It helps that they are based in Cardiff, in the same city as the block itself. Leah has been a particular force for good and the new team taking over are showing every sign of following in her footsteps.

BP · 21 September 2026

★★★★★ 5/5

Google

5/5 Stars, Exceptional Service! I want to give a massive thank you to Lesha Rose for resolving an urgent repair issue with my shower so quickly. From the moment I reported the problem, Lesha was extremely prompt, communicative, and efficient in getting a contractor booked and the issue sorted out. It’s rare to experience such fast, hassle-free service from property management, and Lesha's helpful and professional attitude made a stressful situation completely stress-free. Truly fantastic customer service!

Henry · 24 September 2026

★★★★★ 5/5

Google

I recently had a great experience with Katie and Tony from Accounts. Tony did an outstanding job addressing my (many) questions. He clearly has deep expertise in the accounts department as he made complex topics easy to understand. Whenever necessary, he gladly directed me to the right people and/or departments. I am very grateful for his helpful, proactive, and kind guidance. Katie was also very knowledgeable and responded quickly to every message, which reassured me my request was being taken seriously and not just another task. Thanks to her clear, coherent communication, it was effortless to understand what information she needed, how I could provide it, and what steps were being taken. Throughout our contact, I was regularly updated and felt fully informed, putting me at ease. It was a pleasure to communicate with her through a rather involved process.

Christopher · 1 September 2026

★★★★★ 5/5

Google

Had a complaint on moving in, reached out. Although it did take some time, Chloe was able to help sort this out and communicated transparently throughout. Still hoping to get some other concerns looked at but mostly down to me persevering and hoping I’m not expecting too much. Update (22/1/26): I was able to get help with my recent boiler issues and Chloe Peachey was of great help expediting and prioritising my concerns. Great customer service. Update (18/5/26): Ameerah conducted an inspection and was able to help with escalating pressing issues which I found very helpful. They were polite and helpful.

Wisdom · 5 June 2026

★★★★★ 5/5

Google

Chloe Peachey has been our property administrator and has been amazing to coordinate with. She has timely responses, is proactive about action required and is always extremely helpful. We have dealt with other property management companies who have done nothing but create more confusion, but know we are in great hands and can have piece of mind thanks to Chloes helpful service.

Nicole · 24 September 2026

★★★★★ 5/5

Google

I’ve had the pleasure of working with Ameera from Seraph, and I can confidently say she has been excellent throughout our collaboration. She is highly professional, organised, and consistently ensures that jobs are communicated clearly and efficiently. Ameera is very responsive and proactive, which makes a big difference when managing maintenance works across multiple properties. She always provides the necessary details upfront, allowing us to carry out works smoothly and without delays. Her coordination and follow-up are outstanding, ensuring everything runs to a high standard. It’s been a great experience working with her, and I look forward to continuing our partnership with Seraph. I would highly recommend Ameera to anyone looking for a reliable and professional point of contact.

Asters · 8 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Seraph Property Management and the landlord during my tenancy. The landlord was fair, reasonable, and practical, taking normal wear and tear into account without unnecessary nitpicking. A special thanks to Chloe Peachey, who was remarkably helpful, professional, and efficient in processing my deposit return promptly. Excellent 5-star service all round, highly recommended!

Chris · 10 September 2026

★★★★★ 5/5

Google

Chloe has been extremely helpful in staying in contact with me regarding any issues. Making sure everything is ok and responds super quick which I really appreciate. All my communications have been with Chloe and she is really understanding and has provided me responses and resolved with great satisfaction. Thanks so much for your help 🙂 …

Lexy · 10 August 2026

★★★★★ 1/5

Google

Rented a while back Seraph and had a poor experience. There was miscommunication over parking from the start, followed by bathroom and leak issues from January through to June that required repeated chasing and repair attempts. The situation was very stressful to live with, and the only compensation offered was £30 for poor communication. I would not rent through them again.

Robert · 1 July 2026

★★★★★ 5/5

Google

Chloe Peachey has been very professional, helpful and accommodating in her dealings with me. I am quite hard of hearing, and once she learnt that, all communication has been via email, with Chloe taking her time to explain things fully, which has helped me enormously. Thank you, Chloe.

Peter · 23 September 2026

★★★★★ 5/5

Trustpilot

Great service from Chloe

Really great service from Seraph Property Management. Chloe was very helpful throughout and made everything straightforward, especially when arranging the key collection. Communication was quick, friendly and she was always happy to help with any questions. Really appreciate the support, thank you Chloe!

Hagos · 5 October 2026

★★★★★ 5/5

Google

Excellent property management service, polite, professional and highly responsive to service requests. We had a problem with some lightbulbs that were not working in our rented apartment when we moved in. I requested that they were changed, the communications with the team were excellent and they have arranged with an electrician to carry out the work in less than 24hrs. Thank you Kaitlin. Marvellous.

Peter · 8 April 2026

★★★★★ 1/5

Trustpilot

The reviews below are hilarious because…

The reviews below are hilarious because they're so true and strike a chord because I am experiencing exactly the same. 1) Extremely rude staff on the phone with 0 manners. 1 woman who I spoke with on the phone called Denise was polite but others are terrible. 2) Liars, don't communicate, don't answer emails. 3) Quick to ask for money but when it's come to my deposit they lie, accuse, don't communicate in an attempt to not pay my money back. Had an extremely miserable experience since the start. 4) Also been accused of some random old guy who they sent in coming in and misplacing a key for some works and then being told that the tenants have to bear the price for it. How is that my fault!? 5) they are aware of extremely low quality furniture and paint in the rooms that they know will degrade over the course of a few months so they can deduct it from your tenancy. In short they are rude and clueless and will do everything they can to keep every penny of your money. They still owe me £450 that I've been asking for, for weeks but to no avail.

Akash · 9 October 2025

★★★★★ 5/5

Google

I had a really good experience with Iesha after moving into my new place. She was friendly, communicated clearly throughout, and followed up with me from time to time while I was waiting for the repairs to be completed. She helped get everything sorted, including the toilet repair and replacing the oven, and always kept me updated along the way. Moving can be stressful, but she made the process much easier. Thank you, lesha, for all your support, I really appreciate everything you’ve done.

Nishan · 24 September 2026

★★★★★ 5/5

Trustpilot

I had a really good experience with…

I had a really good experience with Iesha after moving into my new place. She was friendly, communicated clearly throughout, and followed up with me from time to time while I was waiting for the repairs to be completed. She helped get everything sorted, including the toilet repair and replacing the oven, and always kept me updated along the way. Moving can be stressful, but she made the process much easier. Thank you, Iesha, for all your support, I really appreciate everything you’ve done.

Nishan · 23 September 2026

★★★★★ 5/5

Google

I had a very smooth experience with the service throughout my tenancy. They were always quick to respond, helpful, and professional throughout the process. Chloe Peachey was especially friendly, and efficient in answering our questions and helping us along the way. I would highly recommend their service.

Khin · 11 June 2026

★★★★★ 5/5

Google

Firstly i would like to thank Vicky at Williams And All Wales Auction in Llangefni. She was there to help at every at every step of the process, having not purchased at auction before she replied to my emails / questions promptly! This is my second time purchasing with these estate agents and i would use them again with selling in the near future! The team are all polite and friendly when accompanying on the viewings.. Would recommend to my friends and family! Firstly i would like to thank Vicky at Williams And All Wales Auction in Llangefni. She was there to help at every at every step of the process, having not purchased at auction before she replied to my emails / questions promptly! This is my second time purchasing with these estate agents and i would use them again with selling in the near future! The team are all polite and friendly when accompanying on the viewings.. Would recommend to my friends and family!

Matthew · 31 August 2025

★★★★★ 5/5

Google

I contacted Chloe Peachey with a query and was really pleased with how she handled it. She responded promptly, with clear communication, and made sure my question was fully resolved. It made the whole process much smoother and less stressful. I appreciate her professionalism and helpful approach! Thank you Chloe!

Jess · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service by Seraph

Ameera was fantastic in resolving my maintenance request. She handled everything promptly and kept me informed every step of the way with quick, clear email updates. Exceptional service!

Jason · 25 September 2026

★★★★★ 5/5

Google

Always a pleasure dealing with Seraph. All the staff are lovely,especially Chloe Knowles who has recently been reviewing our property and has been very obliging postponing dates and accomodating us as she knows we are extremely busy with caring responsibilities. Thank you Chloe and thank you Seraph...always a pleasure Regards Pooja Neelakantam.

Pooja · 8 April 2026

★★★★★ 5/5

Google

Great landlord and property management company. Would like to thank Iesha especially as she’s very professional and always gets back to us quickly with helpful feedback and support with any issues we have with our flat. Thank you Seraph!

Amelia · 26 June 2026

★★★★★ 5/5

Google

Chloe Peachey provided an excellent service while helping with the house rental. She was professional, responsive, and very supportive throughout the process. Everything was handled smoothly, and her communication made the experience easy and stress-free. I would highly recommend her to anyone looking for reliable letting support.

Litto · 2 April 2026

★★★★★ 5/5

Google

We had an issue with a slow filling toilet, but was quickly sorted out by the plumber who came, literally took about 2 minutes. Eve was also quick to respond to my email and booked our plumber as early as possible, she also sent a follow up email to check it was working after about a week. Overall nice and quick and hassle free.

Lucy · 16 October 2025